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Based on 688 Actual Consumer Experiences
THE GOOD: Serta innerspring mattresses are often affordable and available in many varieties to suit individual preference. The iSeries model has good features for the price, including an above-average return policy. Serta, unlike competitors Simmons and Sealy, is Better Business Bureau accredited.
THE BAD: Like innerspring beds in general, Serta beds tend to have below-average durability and longevity due to sagging and body impression development. Noise from the mattress is possible especially on lower-end models.
THE COMPETITION: Sealy Posturepedic and Simmons Beautyrest are the main competition. Refer to the mattress comparisons or innerspring mattress reviews summary to learn how Serta compares to these and other competitors.
THE SERTA ALTERNATIVE: Serta iComfort, a foam mattress, rates better overall than Serta innerspring mattresses.
Serta Innerspring Mattress Ratings – Summary
Model Prices and Specifications
Serta Perfect Sleeper Ratings
Serta iSeries Ratings
Serta Customer Service Ratings
Serta Better Business Bureau Ratings
The ratings below – based on a total sample size of 688 owner experiences – rate and compare Serta innerspring-based models Perfect Sleeper, iSeries, and Sertapedic. Serta innerspring mattresses overall as a group have 63% owner satisfaction. ( )
|Lifespan / durability||D+||c-||d|
|Less (back) pain||C||b-||c-|
|No initial odor||B-||c+||b|
|Not a heat trap||B-||c+||b|
|Back sleep friendly||c||b-||c+|
|Side sleep friendly||c+||b-||d+|
|Stomach sleep friendly||c||b-||c|
* iSeries (Serta, Perfect Day, Trump Home, Bellagio) is a newer model with limited owner experience data currently available. Ratings are based on a combination of iSeries owner experience data, previous-model Perfect Day ratings and the estimate of the Sleep Like The Dead editor.
The table below provides an estimate of current prices as well as basic differences and similarities among Serta innerspring mattress models.
|Price Twin||Price Full||Price Queen||Price King||Thickness||Support1||Coil Count2||Comfort Layer||Warranty||Comment|
|5-14"||offset coil||500 (queen)||.5-4.5" of regular foam||5-10 yrs non-
|purchased for temporary, occasional use 20%+ of the time|
|8-15.5"||continuous coil or offset coil||520-800 (queen)||polyfiber, regular foam, memory foam and or latex||10-20 yrs, first 10 non-
|most popular Serta|
|12.5-15"||pocket coil (coil-in
|924 (queen)||polyfiber, 2-4" of foam, memory foam and or latex||20-25 yrs, first 10-15 non-
|some models are more hybrid than others3|
1 The continuous coil has average-at-best supportiveness, durability, and motion isolation. The offset coil and the pocket coil likely perform better in all areas but are more expensive.
2 A higher coil count may result in superior durability and supportiveness especially for heavier people.
3 Serta markets the iSeries as a memory foam / spring hybrid. Some iSeries models, such as Triumph, Jubilance and Recognition, have four inches of memory foam which make them nearly an equal combination of innerspring and memory foam, i.e., true spring / memory foam hybrids. Other iSeries models contain less memory foam, making them less-than-true hybrids.
The following ratings are based on 548 Perfect Sleeper mattress consumer reviews.
|Owner satisfaction||d||Serta Perfect Sleeper has 63% owner satisfaction which is about average for an innerspring bed. Satisfaction for the Perfect Sleeper is often high for the first year, then starts to fall mainly due to sagging. The various Perfect Sleeper models tend to rate similar to one another.
|Durability / longevity||D+||Premature sagging (sagging that occurs within three years and undermines comfort / support) is the main complaint for the Perfect Sleeper and is reported by at least 19% of owners. Firmer models (models without a substantial comfort layer or pillow top) tend to have somewhat fewer sagging problem than more padded models (learn more.) The Serta Perfect Sleeper likely has an average useful lifespan of about six years.|
|Affordability / price||B||Prices generally range from $480-$1,800 (depending on model and size) making Perfect Sleeper an entry- to mid-level mattress.|
|Less pain / pressure points||C||Initially, the mattress is often effective at (back, hip and shoulder) pain relief. But as the bed wears and sags, pain relief can diminish. And for at least 14% of owners the mattress can cause back pain because of sagging. Models with memory foam and or latex tend to perform somewhat better in relieving pain than models without.|
|Firmness options||a-||Perfect Sleeper is often available in a variety of firmness levels.|
|Back sleep friendly||c||Medium and firm models tend to be best for back sleepers.|
|Side sleep friendly||c+||Medium or soft Sertas are likely best for side sleep, but sagging can cause poor spinal alignment and back pain.|
|Stomach sleep friendly||c||Medium firmness models tend to be best for stomach sleepers.|
|Motion isolation||C||The ability of the Perfect Sleeper to absorb motion from one person so that the other person is not disturbed is generally neither a distinct weakness nor a distinct strength.|
|No initial odor / off gassing||B||Only about 3% of Serta Perfect Sleeper owners complain of noteworthy off gassing / initial smell. However, those models with a substantial amount of memory foam and or latex are more likely to have a problem.|
|No sleeping hot||B-||Less than 3% of owners complain that their bed acts as a heat trap. However, those models with memory foam and or latex are somewhat more likely to have a problem.|
|Good for sex||C+||Mattress sagging can undermine love making, say owners. (Refer to mattresses and sex for general analysis).|
|No noise||C||As with innerspring beds in general, the springs inside the Serta Perfect Sleeper may make noise when compressed.|
|No rotating / flipping||B-||Virtually all Serta models have a one-sided design, which means they do not need to be flipped. However, owners say that rotating the mattress on occasion can help combat or prevent sagging.|
|Lightweight||C||Thicker-model Sertas containing memory foam and or latex tend to weigh more than models without such material.|
|Warranty||B-||The warranty for the Perfect Sleeper is usually 10-20 years with the first 10 years being non-prorated. A main complaint by owners is that coverage is insufficient to deal with sagging because 1.5” or greater of sagging is needed for the bed to be eligible for coverage. Historically, a significant number of consumers have reported difficulty in working with Serta when making a warranty claim.|
The iSeries (Serta, Perfect Day, Trump Home, Bellagio) is a newer model with limited owner experience data currently available. Ratings are based on a combination of iSeries owner experience data, previous-model Perfect Day ratings and the educated estimate of the Sleep Like The Dead editor.
|Owner satisfaction||c-||Serta iSeries is the replacement for the discontinued Serta Perfect Day. Perfect Day had 59% owner satisfaction – well below average compared to all mattresses overall. The iSeries will likely improve on Perfect Day's rating by a few percentage points. The various iSeries models likely rate similar to one another.
|Durability / longevity||c-||Durability / longevity is somewhat unknown due to the newness of the model. Sagging (especially sagging occurring within three years of ownership) was by far the main complaint for the Perfect Day (iSeries predecessor) as 22%+ of owners reported the problem. ISeries models with thick pillow tops will likely have the most potential for sagging.|
|Affordability / price||c||Prices usually range from $950-$3,100 (depending on specific model and size) making iSeries mostly a mid-level mattress.|
|Less pain / pressure points||b-||The mattress performs at least somewhat above average on this issue due mainly to the fairly generous amount of memory foam present in many iSeries models. (Refer to mattresses and pain relief for the benefits of memory foam.) Mattress sagging, however, can cause pain, especially back pain.|
|Firmness options||b+||The iSeries offers a variety of firmness levels. Among popular models, from firmest to softest: Enjoyment, Applause Firm, Jubilance, Celebration Plush, Applause Plush, Triumph, Recognition, Ceremony.|
|Back sleep friendly||b-||Most models tend to be suitable for back sleepers.|
|Side sleep friendly||b-||Soft or medium firmness models tend to be best for side sleepers, but sagging can cause poor spinal alignment and pain.|
|Stomach sleep friendly||B-||The mattresses tend to be suitable for stomach sleepers.|
|Motion isolation||b||The duet pocket coils used in the mattress likely perform above average in regard to their ability to absorb motion from one person so that another person on the bed is not disturbed.|
|No initial odor / off gassing||c+||4% of Serta Perfect Day owners have historically complained of noteworthy off gassing / initial smell. The inclusion of gel memory foam in the iSeries may increase complaints somewhat.|
|No sleeping hot||c+||Early results for the iSeries show that about 5% of owners report their mattress acting as a heat trap. This rate is somewhat better than average for a mattress that often contains a significant amount of memory foam. It appears that the gel-infused memory foam used in the iSeries is at least partially effective in preventing significant heat buildup. Learn more: memory foam heat retention.|
|Good for sex||c||Mattress sagging can undermine love making. The presence of memory foam can have advantages as well as disadvantages. (Refer to mattresses and sex for general analysis).|
|No noise||C+||The pocket coils used in the iSeries tend to be quieter than other kinds of innerspring designs, but they still have the potential to make noise when compressed.|
|No rotating / flipping||b-||Nearly all Sertas have a one-sided design, which means they do not need to be flipped. However, rotating the mattress occasionally may help avoid sagging / body impression development.|
|Lightweight||c-||iSeries tends to be the thickest and heaviest Serta model.|
|Return policy||b||Serta provides a 120-day trial for the iSeries. You must keep the bed for 30 days before being eligible for a return or exchange.|
|Warranty||b+||The iSeries warranty is 20-25 years in length with the first 10-15 years non-prorated. 1.5” or greater sagging depth for quilted top beds and .75” or greater sagging depth for smooth top (non-quilted) beds is required to engage warranty coverage. These depths are average to better than average. Historically, a significant number of consumers have reported difficulty in working with Serta when making a warranty claim.|
The following ratings are based on 40 Sertapedic consumer reviews.
|Owner satisfaction||c-||Sertapedic has 68% owner satisfaction which is higher than Perfect Sleeper (63%) and iSeries / Perfect Day (66%). Satisfaction is higher for Sertapedic mainly because in 30%+ of cases the bed is used only temporarily / occasionally, such as in a guest or dorm room. Satisfaction among those who use the Sertapedic permanently / regularly tends to be lower than 68% and similar to rates for Perfect Sleeper and iSeries / Perfect Day.
|Durability / longevity||D||Owner experience data for Sertapedic's durability / longevity is not plentiful. What data is available suggests that the mattress has on average about a 4-year lifespan with regular use and a somewhat better lifespan with temporary / occasional use.|
|Affordability / price||A-||Prices usually range from $350-$1200 (depending on size and model) which makes Sertapedic mostly an entry-level or value-priced bed. Sertapedic is cheaper than other Sertas because it tends to use fewer materials or materials of lower quality.|
|Less pain / pressure points||c-||Overall, reduction of back, hip and shoulder pain is neither a strength nor a weakness of the Sertapedic. Some owners like the firmness and supportiveness of the mattress, while others say the minimal padding results in noticeable pressure points.|
|Firmness options||c||The Sertapedic is available mainly in medium and firm.|
|Back sleep friendly||b-||Back sleepers have few complaints, unless the mattress is sagging.|
|Side sleep friendly||d+||The fairly high firmness of the Sertapedic can make side sleeping at least somewhat uncomfortable because of substantial pressure points on the hips and shoulders.|
|Stomach sleep friendly||c||The bed can be somewhat firm for stomach sleepers.|
|Motion isolation||d+||The VertiCoil system used in the Sertapedic tends to perform below average in regard to absorbing motion from one person so that another person on the bed is not disturbed.|
|No initial odor / off gassing||b||Less than 4% of Sertapedic owners complain of noteworthy out gassing / initial smell.|
|No sleeping hot||b||Less than 3% of Sertapedic owners complain of their bed acting as a trap for their body heat.|
|No noise||c-||As with innerspring beds in general, the springs inside the Sertapedic may squeak and creak when compressed.|
|No rotating / flipping||c+||Virtually all Sertas have a one-sided design, which means they do not need to be flipped. However, owners say they may rotate the mattress in an attempt to deal with sagging.|
|Lightweight||b-||The Sertapedic tends to be the thinnest and, therefore, lightest Serta model.|
|Availability||d||Sertapedic is often more difficult to find, both online and in stores, than Perfect Sleeper and iSeries.|
|Warranty||c-||Sertapedic's warranty is usually 5-10 years non-prorated. A main complaint by owners is that coverage is insufficient to deal with sagging because 1.5” or greater of sagging is needed for the bed to be eligible for warranty coverage. Historically, a significant number of consumers have reported difficulty in working with Serta when making a warranty claim.|
Serta tends to provide about average customer support, owner experience data suggests. Most complaints for customer service have to do with what is perceived as a lack of help and professionalism regarding warranty claims, especially those related to sagging.
Serta currently has an "A+" rating with the Better Business Bureau. It is also accredited with the BBB unlike competitors Sealy and Simmons. Serta's rating, like the rating of Sealy and Simmons, has fluctuated significantly in the past. Serta had 138 complaints filed against it in the past three years which is about average for a mattress manufacturer of its size. Nearly all complaints are for product quality and warranty-related issues.
Our ratings are based on over 685 consumer reviews of Perfect Sleeper, iSeries, Sertapedic and discontinued models.
75% of our Serta innerspring mattress owner experience data was collected from online message boards and 25% from other sources, primarily review sections on retailer websites and product review websites.
Learn more about our unbiased research methodology and sources.
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