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Mattress Reviews >> Innerspring Mattresses > Serta Bed Reviews

unbiased Serta Innerspring Mattresses (Perfect Sleeper & iSeries): Review, Ratings, Comparisons

Based on 726 Owner Experiences Gathered From 279 Sources

December 17, 2015

What You Need To Know

THE GOOD: Serta innerspring mattresses come in many price, firmness, and comfort levels. Initial comfort and support is often good. Serta iSeries comes with a 120-day in-home trial. Serta mattresses are widely available in stores and online.

THE BAD: Like innerspring beds in general, Serta beds tend to have below-average durability / longevity due mainly to sagging. Noise and poor motion isolation are possible from Perfect Sleeper.

THE MATTRESSES: Perfect Sleeper is a spring-based, low-priced model often best suited for temporary / occasional use. ISeries is a spring-based, mid-priced model with a comfort layer and spring system superior to that of Perfect Sleeper.

THE COMPANY: Serta Inc. makes low- to mid-priced spring-based and foam-based mattresses. The company – in business since 1933 and headquartered in Hoffman Estates, IL – is the largest US mattress maker and has a "C-" SLTD rating.

THE COMPETITION: Perfect Sleeper competes mainly with Posturepedic and Beautyrest Recharge. ISeries competes mainly with Posturepedic Hybrid and Beautyrest Hybrid. See the mattress comparisons or innerspring mattress reviews as well as the information below to learn how Serta models compare to the competition.

Contents

Serta Innerspring Mattress Ratings – Summary
Owner Satisfaction
Durability / Longevity
Prices / Affordability
(Back) Pain Relief Potential
Support
Conforming Ability
Sleep Quality
Motion Isolation / Couple Friendliness
Off Gassing Odor
Heat Trap Potential
Love Making Suitability
Noise
Breaking-In Period
Weight – Ease of Lifting, Moving, Handling
Warranty
Serta Company Reputation Ratings
Model Prices, Specifications & Comments

About our unbiased Serta Ratings and research

Ratings are based on 700+ consumer reviews of Perfect Sleeper, iSeries and similar discontinued models. Learn about our unbiased research methodology and sources.

Serta Innerspring Mattress Ratings – Summary & Comparison

Perfect Sleeper and iSeries are rated and compared below against the average mattress.

Perfect Sleeper iseries*
Sample size 559 167
Owner satisfaction d+ c-
Lifespan / durability D+ C-
Affordable b+ c-
Less (back) pain C b-
General support C B
Edge support C C
Conforming ability C- B
Sleep quality C B-
Motion isolation D b
No initial odor B- c+
Not a heat trap B- c+
Sex friendly B- c
No noise c- b
Large person friendly D B-
Easy to lift, handle C+ c
Firmness options B- A-
Back sleep friendly C+ b+
Side sleep friendly c b-
Front sleep friendly c+ b-
Availability A- A
Warranty C C

* Serta iSeries (iSeries, Trump Home, Bellagio) is a newer model with limited long-term owner experience data available. Ratings are based on a combination of iSeries owner experience data, previous-model ratings and the estimate of Sleep Like The Dead.


Owner Satisfaction

Serta innerspring mattresses overall have 65% owner satisfaction based on 720+ reviews.

Serta Perfect Sleeper. Serta Perfect Sleeper has 64% owner satisfaction which is average for an innerspring bed. Like other low-priced mattresses, the Perfect Sleeper is used in about 35% of cases only temporary / occasionally or by a child / teen. In these cases, owner satisfaction is higher – around 80%.

Serta iSeries. iSeries has 67% owner satisfaction which is slightly above average for an innerspring mattress.

serta consumer satisfaction
* partial estimate

Pillow Top Vs Non-Pillow Top Models

Among the various Serta Perfect Sleeper and iSeries models, non-pillow top models tend to rate somewhat higher than pillow top models. This higher rating for non-pillow tops is due mainly to better durability, edge support, and sleep temperature. See the truth about pillow top mattresses.

serta consumer satisfaction

Owner Satisfaction by Year

The graph below shows that after the first two years Serta innerspring mattress owner satisfaction is and remains somewhat lower than that of all mattresses overall. This is largely due to Serta (like innerspring beds in general) having somewhat worse longevity / durability than the average mattress.

serta satisfaction


Durability / Longevity


serta longevity
* partial estimate

Serta Perfect Sleeper. Sagging (occurring to an extent that undermines sleep quality) is the main complaint for the Perfect Sleeper among owners who have used the bed daily for at least three years. About 28% of these owners report the problem. In addition, protruding springs from the side of the mattress is reported by about 5% of owners.

Perfect Sleeper durability / longevity does not appear to be well suited for couples, especially larger couples.

It should be noted that Perfect Sleeper durability / longevity appears to have improved by as much as 20% in the past few years. But the bed still performs significantly below average compared to all mattresses.

Perfect Sleeper likely has an average useful lifespan of about 5.5 years with regular use. Some owners keep the bed for a considerably longer time than 5.5 years and some for a considerably shorter time.

Perfect Sleeper Average Ownership Length

serta perfect sleeper lifespan
0 years 5.5 years 11 years

One-Sided vs Two-Sided Perfect Sleeper Models
Most Perfect Sleeper models are one sided and no flip. Some models, however, are double sided and flippable. Double-sided models appear to have better durability / longevity than one sided but are about 30% more expensive than one-sided. (These double-sided Perfect Sleeper models are available at a limited number of retailers including USmattress.com.)

Serta iSeries. Sagging (occurring to an extent that undermines sleep quality) is the main complaint for the iSeries among owners who have used the bed daily for at least three years. At least 24% of these owners report the problem. Unlike the Perfect Sleeper, the durability of the iSeries is at least fairly suited for couples.

It should be noted that iSeries durability / longevity appears to be as much as 20% better than its predecessor Perfect Day. But iSeries still performs somewhat below average compared to all mattresses.

ISeries likely has an average useful lifespan of about six years with regular use. Some owners keep the bed for a considerably longer time than six years and some for a considerably shorter time.

ISeries Average Ownership Length (based partially on past performance of similar Serta models)

serta iseries lifespan
0 years 6 years 12 years

Affordability / Price

Serta Perfect Sleeper. Prices generally range from $370-$1,560 (depending on model and size) making Perfect Sleeper an entry- to mid-level mattress.

Serta iSeries. Prices usually range from $1,200-$3,200 (depending on model and size) making iSeries mostly a mid-level mattress.

serta prices


(Back) Pain Relief

See mattresses and pain relief for general analysis.

Serta Perfect Sleeper. Initially, the mattress is often effective at (back, hip and shoulder) pain relief. But as the bed ages, pain and pressure relief can diminish due to wear, compression and sagging. For at least 14% of owners the mattress can cause pain often due to sagging or excessive firmness.

Serta iSeries. The mattress performs at least somewhat above average on this issue due likely to the memory foam present. Mattress sagging or excessive firmness, however, can cause pain including back pain.

serta back pain


General Support

Serta Perfect Sleeper. Support tends to be no better than fair (especially for couples and people 230 lbs+) given the beds' relatively unsophisticated coil system and limited conforming material.

Serta iSeries. Support tends to be fair or better given the beds' superior coil system and the presence of at least some conforming material.

serta support


Edge Support

Effective edge support allows a person to sleep or sit near the mattress edge without rolling or sliding off the bed. Edge support overall for both models is about average. Those models with thick pillow tops tend to perform worst.

serta edge support


Conforming Ability

A conforming mattress is one that molds and contours to the sleeper's body. Such a mattress, owner experience data suggests, supports one's body weight more equally and has more of a cradling, pressure-point-free feel than a non-conforming mattress.

Memory foam tends to provide a mattress with the most noticeable conforming support. And how much memory foam a mattress has often determines how conforming it is.

Serta Perfect Sleeper. These models tend to have little if any memory foam content, meaning they offer minimal conforming ability.

Serta iSeries. Depending on the model, iSeries may have fairly significant memory foam content and therefore significant conforming ability. Those models with at least two inches of memory foam tend to offer the most conforming potential.

serta conforming ability


Sleep Quality

Serta Perfect Sleeper. Sleep quality tends to be no better than average as no more than 20% of owners report less tossing / turning and or more restful, efficient sleep. Those models with memory foam tend to perform best on this issue.

Serta iSeries. Sleep quality tends to be average to somewhat above average as about 20% of owners report less tossing / turning and or more restful, efficient sleep. Those models with at least two inches of memory foam tend to perform best on this issue.

serta sleep quality


Motion Isolation

A mattress with good motion isolation is couple friendly in that it keeps movement localized so as to not disturb one's partner. See mattress motion isolation for general analysis.

Serta Perfect Sleeper. Many models use continuous coils which provide fair to poor motion isolation. Those models with pocket / encased coils perform better.

Serta iSeries. The duet pocket coils used in the mattress perform at least average.

serta motion isolation


Off Gassing Initial Odor

See mattress off gassing for general analysis.

Serta Perfect Sleeper. Only about 5% of Serta Perfect Sleeper owners complain of noteworthy off gassing / initial smell. Those models with memory foam appear to have the greatest off gassing potential.

Serta iSeries. About 7% of iSeries owners report noteworthy off gassing / initial odor. Those models with at least two inches of memory foam have the greatest off gassing potential.

serta off gassing odor


Sleeping Hot / Heat Retention

See mattresses and sleeping hot for general analysis.

Serta Perfect Sleeper. About 3% of owners complain that their bed acts as a heat trap. Models with gel foam may provide a limited cooling benefit.

Serta iSeries. About 5% of owners report their mattress acting as a heat trap – with soft, pillow-top models having the most potential to sleep hot. The gel-infused memory foam used in the iSeries seems to be at least partially effective in limiting significant heat buildup.

serta sleeping hot


Love Making Friendly

Serta Perfect Sleeper. The Perfect Sleeper, especially models with continuous coil support, tend to rate above average in regard to love making suitability mainly because of their bounce effect. Sagging of the mattress, however, can make romance difficult.

Serta iSeries. The iSeries with is pocket coil support tends to limit a bounce effect thus causing the model to rate about average on this issue.

Refer to mattresses and sex for general analysis.

serta love comparison
* partial estimate


Noise

Serta Perfect Sleeper. The coil systems used inside the Serta Perfect Sleeper may make some noise including squeaking and creaking.

Serta iSeries. The pocket coils used in the iSeries tend to be quieter than other kinds of innerspring designs, but they still have limited potential to squeak, creak and clunk.

serta noise


Break-In Period

Serta innerspring beds often have average or better break-in times. Models consisting of mostly regular foam or pillow fill in the comfort layer tend to have a shorter break-in period than models with memory foam, especially those with at least two inches of the material.

serta break in


Weight

Thicker-model Sertas, especially those containing memory foam, can weigh in excess of 100 pounds – making them difficult to move, handle and lift especially for one person. Several models, however, have handles.

serta heavy weight


Warranty

Like its competitors Sealy and Simmons, Serta provides 10 years non-prorated coverage.

Also similar to competitors Sealy and Simmons, a significant number of consumers historically have reported difficulty in successfully engaging warranty coverage.

More: mattress warranties: what you should know.

serta warranty


Serta Company Reputation Ratings

Customer Service

Serta tends to provide about average customer support, owner experience data suggests. Most complaints for customer service have to do with what is perceived as a lack of help and professionalism regarding warranty claims, especially those related to sagging.

serta customer service

Return Policy

Serta offers a 120-day trial for iSeries, allowing one exchange within this time. A redeliver fee may apply. The return / exchange policy for Perfect Sleeper can vary by retailer.

serta return policy

Specifications Transparency

This rating refers to what extent Serta discloses the specifications of its innerspring mattresses. Serta tends to do only a fair job of providing thickness measurements for the various layers of its mattresses as well as details regarding the materials used. As a result, comparison shopping and making an informed buying decision can be somewhat impeded.

serta transparency

Marketing Accuracy

This rating refers to what extent Serta's claims about its mattresses are factual, substantiated, and reasonably reflect the experience of their average customer. Serta's tag line "We make the world's best mattress" is poorly substantiated. In addition, Serta claims their Perfect Sleeper model "minimizes impact from partner movement " despite persistent claims to the contrary from owners. Aside from these possible issues and some mild hyperbole, the company is factual in its product presentation.

serta marketing accuracy

Better Business Bureau (BBB) Rating

Serta currently has an "A+" rating with the Better Business Bureau. Learn more about BBB ratings and what they mean.

serta bbb rating

BBB Rating Stability

BBB rating stability can be an indicator of a company's consistency and long-term commitment to the customer. Serta's rating, like the rating of Sealy and Simmons, has fluctuated significantly in the past but has become more stable in recent years.

serta bbb rating stability

Number of BBB Complaints

Serta has had 155 complaints filed against it in the past three years (57 in past 12 months) which is about average for a mattress manufacturer of its size. Nearly all complaints are for product quality and warranty-related issues (as is the case for Sealy and Simmons).

serta complaints

SLTD Company Rating

SLTD (Sleep Like The Dead) company rating for Serta is a "C-" based on the following evaluations (1 = poor, 10 = excellent).

Product Ratings 5
Customer Service 5
Return Policy 6
Time under current ownership 6
Warranty 5
Specs Disclosed 4
Marketing Accuracy 3
BBB Rating 10
BBB Rating Stability 6
Number of BBB Complaints / Business Size Ratio 5
TOTAL 55

Total: 86-100 = A+ • 81-85 = A • 77-80 = A- • 73-76 = B+ • 69-72 = B • 65-68 = B- • 61-64 = C+ • 57-60 = C • 53-56 = C- • 49-52 = D+ • 45-48 = D

serta sltd rating


Serta Innerspring Mattress Model Prices, Specifications, Competition and Comments

Keep in mind

- The same or similar Serta models (especially for Perfect Sleeper) often have different names at different retailers. Retailers should, however, be able to provide you with at least basic specifications of the models they sell to help you comparison shop.

- Prices below are for a mattress only, not a foundation which often costs an additional $100-$300 depending on mattress size.

- The price ranges are due to the availability of different models within each line. Models in the higher end of a price range tend to be thicker and or have better material / design.

Perfect Sleeper iSeries
Comment  
Not ideally suited for daily, long-term use especially by couples and people 230+ lbs. Poor motion isolation / couple friendliness from continuous coil models. Is often considered a hybrid mattress due to its use of both springs and memory foam.
Price Twin  
$370-$1150 $1200-$2750
Price Full  
$385-$1200 $1275-$2775
Price Queen  
$390-$1225 $1300-$2775
Price King  
$520-$1550 $1800-$3200
Thickness  
9-15" 13-16.5"
Support*  
continuous coil or pocket coil pocket coil in coil
Comfort Layer  
1-3" regular foam

regular gel foam (select models)

memory foam (select models)

gel memory foam (select models)
1-3" regular foam

1-4" gel memory foam**
Firmness  
medium to firm soft to firm
Warranty  
10 years non prorated 10 years non prorated
Main Competition  
Sealy Posturepedic

Beautyrest Recharge

Other low-priced mattresses
Posturepedic Hybrid

Beautyrest Hybrid

Other hybrid mattresses

* The pocket coil in coil of iSeries has an outer and inner coil. The outer coil is designed to contour with minimal pressure while the inner coil provides support. Learn more about the different coil types and their pros and cons.

** Gel-infused memory foam tends to reduce heat trap complaints by 30% especially if at least two inches of the material is present.


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About our unbiased Serta reviews and research

Ratings are based on over 720 consumer reviews of Perfect Sleeper, iSeries and similar discontinued models.

75% of our Serta innerspring mattress owner experience data was collected from online message boards and 25% from other sources, primarily review sections on retailer websites and product review websites.

Learn more about our unbiased research methodology and sources.

Sleep Like The Dead receives NO COMPENSATION of any kind from any company, organization or individual to affect in any way or degree the content of our website including our innerspring mattress research.

Remember

Some Perfect Sleeper and iSeries mattress models are made exclusively for select retailers. As a result, model names may vary by retailer.

Retailers should be able to provide you with at least some specifications of these mattresses to help you compare them with Serta models sold at other retailers.

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