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Based on 705 Owner Experiences Gathered From 276 Sources
THE GOOD: Serta innerspring mattresses are widely available and come in many price, firmness, and comfort levels. Initial comfort and support is often good. Pocket coils (mostly on iSeries) provide somewhat above-average motion isolation and couple friendliness.
THE BAD: Like innerspring beds in general, Serta beds tend to have below-average longevity due to sagging and body impression development. Noise and poor motion isolation are possible from some Perfect Sleeper models.
THE MATTRESSES: Perfect Sleeper and iSeries are spring-based mattresses made by Serta (in business since 1933). Perfect Sleeper is an entry level model that is bought 30% of the time for temporary / occasional use or for child / teen use. ISeries is a mostly mid-priced model that often has a higher quantity and quality of comfort layer material than Perfect Sleeper as well as a superior spring system. Comfort layer material on both models can include fiber-fill, regular foam and gel-infused memory foam.
THE SERTA ALTERNATIVE: Serta iComfort, a foam mattress.
Serta Innerspring Mattress Ratings – Summary
Lifespan / Durability
Prices / Affordability
Pain Relief Potential
Motion Isolation / Couple Friendliness
Off Gassing Odor
Heat Trap Potential
Love Making Suitability
Serta Company Reputation Ratings
Model Prices, Specifications & Comments
Ratings are based on over 700 consumer reviews of Perfect Sleeper, iSeries and discontinued models. 75% of Serta innerspring mattress owner experience data was collected from online message boards and 25% from other sources, primarily review sections on retailer websites and product review websites. Learn more about our unbiased research methodology and sources.
The ratings below – based on 700+ owner experiences – rate and compare Serta innerspring models Perfect Sleeper and iSeries.
|Lifespan / durability||D||c-|
|Less (back) pain||C||b-|
|No initial odor||B-||c+|
|Not a heat trap||B-||c+|
|Large person friendly||D+||B|
|Back sleep friendly||c+||b-|
|Side sleep friendly||c||b-|
|Front sleep friendly||c+||b-|
* Serta iSeries (iSeries, Perfect Day, Trump Home, Bellagio, Profiles) is a newer model with limited long-term owner experience data available. Ratings are based on a combination of iSeries owner experience data, previous-model Perfect Day ratings and the estimate of Sleep Like The Dead.
Serta innerspring mattresses overall as a group have 63% owner satisfaction. ( )
Serta Perfect Sleeper. Serta Perfect Sleeper has 63% owner satisfaction which is average for an innerspring bed. Satisfaction is often high for the first year then starts to fall due mainly to sagging. The various Perfect Sleeper models tend to rate similar to one another.
Like other low-priced mattresses, the Perfect Sleeper is used in about 30% of cases only temporary / occasionally or by a child / teen. In these cases, owner satisfaction is higher – around 80%.
Serta iSeries. Serta iSeries is the replacement for the Serta Perfect Day. Perfect Day had 59% owner satisfaction – well below average compared to all mattresses overall (72%). Based on limited owner experience data, iSeries improves on Perfect Day's rating somewhat. In addition, the various iSeries models likely rate similar to one another in owner satisfaction.
* partial estimate
The graph below shows that after the first two years Serta innerspring mattress owner satisfaction is and remains somewhat lower than that of all mattresses overall. This is largely due to Serta (like innerspring beds in general) having somewhat worse longevity / durability than the average mattress.
* partial estimate
Serta Perfect Sleeper. Sagging is the main complaint for the Perfect Sleeper and is reported by at least 20% of owners. It likely has an average useful lifespan of about six years with regular use. Some owners keep the bed for a considerably longer time than six years and some for a considerably shorter time.
Perfect Sleeper Average Ownership Length
|0 years||6 years||12 years|
Serta iSeries. Durability / longevity is somewhat unknown due to the relative newness of the model. Sagging (especially sagging occurring within three years of ownership) was by far the main complaint for the Perfect Day (iSeries predecessor) as at least 25% of owners reported the problem. ISeries likely has an average useful lifespan of about 6.5 years with regular use. Some owners keep the bed for a considerably longer time than 6.5 years and some for a considerably shorter time.
ISeries Average Ownership Length (based on past performance of similar Serta models)
|0 years||6.5 years||13 years|
Serta Perfect Sleeper. Prices generally range from $300-$1,500 (depending on model and size) making Perfect Sleeper an entry- to mid-level mattress.
Serta iSeries. Prices usually range from $950-$3,300 (depending on model and size) making iSeries mostly a mid-level mattress.
See mattresses and pain relief for general analysis.
Serta Perfect Sleeper. Initially, the mattress is often effective at (back, hip and shoulder) pain relief. But as the bed wears and sags, pain and pressure relief can diminish. For at least 14% of owners the mattress can cause pain – usually back, hip, or shoulder pain – often due to excessive firmness or sagging.
Serta iSeries. The mattress performs at least somewhat above average on this issue due likely to the memory foam present in iSeries models. Mattress sagging or excessive firmness, however, can cause pain including back pain.
* partial estimate
Serta Perfect Sleeper. Most models have a type of continuous coil support which often has poor to fair motion isolation, i.e., couple friendliness. Those models with pocket coils perform better.
Serta iSeries. The duet pocket coils used in the mattress likely perform above average in regard to their ability to absorb motion from one person so that another person on the bed is not disturbed.
* partial estimate
Serta Perfect Sleeper. Only about 3% of Serta Perfect Sleeper owners complain of noteworthy off gassing / initial smell.
Serta iSeries. At least 5% of iSeries owners report noteworthy off gassing / initial smell. Those models with at least two inches of memory foam will likely have the most potential to off gas.
Serta Perfect Sleeper. Less than 3% of owners complain that their bed acts as a heat trap. Models with gel foam may provide a limited cooling benefit.
Serta iSeries. About 5% of owners report their mattress acting as a heat trap. This rate is somewhat better than average for a mattress that can have a significant amount of memory foam. It appears that the gel-infused memory foam used in the iSeries is at least partially effective in preventing significant heat buildup.
* partial estimate
Serta Perfect Sleeper. The Perfect Sleeper, especially models with continuous coil support, tend to rate above average in regard to love making suitability mainly because of their bouncing effect. Sagging of the mattress, however, can make romance difficult.
Serta iSeries. The iSeries with is pocket coil support tends to limit a bounce effect thus causing the model to likely rate no better than average on this issue.
Refer to mattresses and sex for general analysis.
* partial estimate
Serta Perfect Sleeper. The coil systems used inside the Serta Perfect Sleeper may make some noise including squeaking and creaking.
Serta iSeries. The pocket coils used in the iSeries tend to be quieter than other kinds of innerspring designs, but they still have limited potential to squeak, creak and clunk especially if defective.
Thicker-model Sertas, especially those containing memory foam, can weigh in excess of 100 lbs.
Like its competitors Sealy and Simmons, Serta has recently reduced its mattress warranty from 20-25 years total (10-15 years non-prorated) to 10 years total, non-prorated coverage.
Also like competitors Sealy and Simmons, a significant number of consumers have historically reported difficulty in working with Serta when making a claim. Learn more about mattress warranties.
SLTD (Sleep Like The Dead) rating for Serta is a "C". The rating is based on a combination of factors including product ratings by consumers, years in business, customer service, return policy, accuracy of marketing claims, transparency of specifications, warranty, Better Business Bureau (BBB) rating and rating stability, number of BBB complaints / business size ratio.
Serta currently has an "A+" rating with the Better Business Bureau.
BBB rating stability can be an indicator of a company's consistency and long-term commitment to the customer. Serta's rating, like the rating of Sealy and Simmons, has fluctuated significantly in the past but has become more stable in the past few years.
Serta has had 145 complaints filed against it in the past three years which is about average for a mattress manufacturer of its size. Nearly all complaints are for product quality and warranty-related issues (as is the case for Sealy and Simmons).
This rating refers to what extent Serta discloses the specifications of its innerspring mattresses. Serta tends to do a fair to poor job of providing thickness measurements for the various layers of its mattresses as well as details regarding the materials used. As a result, comparison shopping and making an informed buying decision can be impeded.
Serta tends to provide about average customer support, owner experience data suggests. Most complaints for customer service have to do with what is perceived as a lack of help and professionalism regarding warranty claims, especially those related to sagging.
- Serta mattress models often have different names at different retailers. These models, however, tend to be merely renamed (and possibly slightly modified) versions of the models below. Retailers should be able to provide you with at least basic specifications of the models they sell to help you comparison shop.
- Prices below are usually for a mattress only, not a foundation which often costs an additional $100-$300 depending on mattress size.
- The price ranges below are due to the availability of different models within each line. Models in the higher end of a price range tend to be thicker and / or have better material.
- The prices below are an estimate of what is actually paid by consumers, not the asking / retail price. Negotiation is often possible with retailers charging more than the prices below.
|Essentials||Smart Surface||Smart Surface Elite||ISeries||Profiles|
|Not well suited for regular, long-term use especially by people 180+ lbs. Fair to poor motion isolation / couple friendliness.||Gets name from its pressure reducing and temperature regulating moisture control top.||Has more advanced top layer and tends to be thicker overall than Smart Surface.||Most models likely have 3" or less of memory foam. Specs often not fully disclosed.||Has up to three layers of memory foam. Specs often not fully disclosed.|
|$300- $600||$650- $800||$850- $1100||$950- $2800||$1750- $2900|
|$350- $650||$700- $850||$900- $1150||$1050- $2850||$1775- $2800|
|$350- $700||$750- $900||$950- $1200||$1075- $2850||$1800- $2800|
|$450- $900||$950- $1100||$1150- $1500||$1500- $3300||$2200- $3300|
|continuous coil||contin- uous / open coil hybrid, pocket coil, or pocket coil in coil||contin- uous / open coil hybrid, pocket coil, or pocket coil in coil||pocket coil in coil||pocket coil in coil|
gel memory foam (select models)
pillow fill (select models)
gel memory foam
gel memory foam
|1-2" gel memory foam3
1-2" graphene memory foam (select models)4
1-2" regular foam
|2-4" gel memory foam3
1-3" graphene memory foam (select models)4
1-3" regular foam
|medium to firm||medium-soft to firm||medium-soft to firm||soft to firm||soft to firm|
|10 years non prorated||10 years non prorated||10 years non prorated||10 years non prorated||10 years non prorated|
|Main Compe- tition|
1 Serta markets the iSeries as a spring / memory foam hybrid. Hybrid does not mean that the mattresses consist 50% of memory foam. Although the mattresses are 12-17" thick, memory foam thickness tends to range from just 1-4".
2 The pocket coil in coil of the iSeries has an outer and inner coil. The outer coil is designed to contour with minimal pressure while the inner coil provides support. Learn more about the different coil types and their pros and cons.
3 Gel-infused memory foam tends to reduce heat trap complaints by 30% especially if at least 2 inches of the material is present.
4 This memory foam is infused with graphene for the purpose of conducting and dispersing heat; its effectiveness according to actual owner experiences is unknown at this time.
Ratings are based on over 700 consumer reviews of Perfect Sleeper, iSeries and discontinued models.
75% of our Serta innerspring mattress owner experience data was collected from online message boards and 25% from other sources, primarily review sections on retailer websites and product review websites.
Learn more about our unbiased research methodology and sources.
Sleep Like The Dead receives NO COMPENSATION of any kind from any company, organization or individual to affect in any way or degree the content of our website including our innerspring mattress research.
Some Perfect Sleeper and iSeries mattress models are made exclusively for select retailers. As a result, model names may vary by retailer.
Retailers should be able to provide you with at least some specifications of these mattresses to help you compare them with Serta models sold at other retailers.
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