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Mattress Reviews >> Innerspring Mattresses > Serta Bed Reviews

unbiased Serta Innerspring Mattresses (Perfect Sleeper & iSeries): Reviews, Ratings, Comparison

Based on 705 Actual Consumer Experiences

December 6, 2014

What You Need To Know

THE GOOD: Serta innerspring mattresses are widely available and come in many price, firmness, and comfort levels. Initial comfort and support is often good. Pocket coils (mostly on iSeries) provide somewhat above-average motion isolation and couple friendliness.

THE BAD: Like innerspring beds in general, Serta beds tend to have below-average longevity due to sagging and body impression development. Noise and poor motion isolation are possible from some Perfect Sleeper models.

THE MATTRESSES: Perfect Sleeper and iSeries are spring-based mattresses made by Serta (in business since 1933). Perfect Sleeper is an entry level model that is bought 30% of the time for temporary / occasional use or for child / teen use. ISeries is a mostly mid-priced model that often has a higher quantity and quality of comfort layer material than Perfect Sleeper as well as a superior spring system. Comfort layer material on both models can include fiber-fill, regular foam and gel-infused memory foam.

THE COMPETITION: Sealy Posturepedic and Simmons Beautyrest are the main competition. See mattress comparisons or innerspring mattress reviews to learn how Serta compares to these and others.

THE SERTA ALTERNATIVE: Serta iComfort, a foam mattress.

Contents

Serta Innerspring Mattress Ratings – Summary
Owner Satisfaction
Lifespan / Durability
Prices / Affordability
Pain Relief Potential
Motion Isolation / Couple Friendliness
Off Gassing Odor
Heat Trap Potential
Love Making Suitability
Noise
Weight
Warranty
Serta Company Reputation Ratings
Model Prices, Specifications & Comments

About our unbiased Serta Ratings and research

Ratings are based on over 700 consumer reviews of Perfect Sleeper, iSeries and discontinued models. 75% of Serta innerspring mattress owner experience data was collected from online message boards and 25% from other sources, primarily review sections on retailer websites and product review websites. Learn more about our unbiased research methodology and sources.

Serta Innerspring Mattress Ratings – Summary & Comparison

The ratings below – based on 700+ owner experiences – rate and compare Serta innerspring models Perfect Sleeper and iSeries.

Perfect Sleeper iseries*
Sample size 552 128
Owner satisfaction d+ c-
Lifespan / durability D c-
Affordable b+ c-
Less (back) pain C b-
Motion isolation c- b
No initial odor B- c+
Not a heat trap B- c+
Sex friendly B- c
No noise c b-
Conforming C B
Large person friendly D+ B
Lightweight C+ c-
Back sleep friendly c+ b-
Side sleep friendly c b-
Front sleep friendly c+ b-
Specs disclosed C d
Availability B+ b
Warranty B- A-
Firmness options B- b+

* Serta iSeries (iSeries, Perfect Day, Trump Home, Bellagio, Profiles) is a newer model with limited long-term owner experience data available. Ratings are based on a combination of iSeries owner experience data, previous-model Perfect Day ratings and the estimate of Sleep Like The Dead.


Owner Satisfaction

Serta innerspring mattresses overall as a group have 63% owner satisfaction. (63 out of 100 based on 705 reviews.)

Serta Perfect Sleeper. Serta Perfect Sleeper has 63% owner satisfaction which is average for an innerspring bed. Satisfaction is often high for the first year then starts to fall due mainly to sagging. The various Perfect Sleeper models tend to rate similar to one another.

Like other low-priced mattresses, the Perfect Sleeper is used in about 30% of cases only temporary / occasionally or by a child / teen. In these cases, owner satisfaction is higher – around 80%.

Serta iSeries. Serta iSeries is the replacement for the Serta Perfect Day. Perfect Day had 59% owner satisfaction – well below average compared to all mattresses overall (72%). Based on limited owner experience data, iSeries improves on Perfect Day's rating somewhat. In addition, the various iSeries models likely rate similar to one another in owner satisfaction.

serta consumer satisfaction
* partial estimate

Owner Satisfaction by Year

The graph below shows that after the first two years Serta innerspring mattress owner satisfaction is and remains somewhat lower than that of all mattresses overall. This is largely due to Serta (like innerspring beds in general) having somewhat worse longevity / durability than the average mattress.

serta satisfaction


Durability / Longevity

serta longevity
* partial estimate

Serta Perfect Sleeper. Sagging is the main complaint for the Perfect Sleeper and is reported by at least 20% of owners. It likely has an average useful lifespan of about six years with regular use. Some owners keep the bed for a considerably longer time than six years and some for a considerably shorter time.

Perfect Sleeper Average Ownership Length

serta perfect sleeper lifespan
0 years 6 years 12 years

Serta iSeries. Durability / longevity is somewhat unknown due to the relative newness of the model. Sagging (especially sagging occurring within three years of ownership) was by far the main complaint for the Perfect Day (iSeries predecessor) as at least 25% of owners reported the problem. ISeries likely has an average useful lifespan of about seven years with regular use. Some owners keep the bed for a considerably longer time than seven years and some for a considerably shorter time.

ISeries Average Ownership Length (based on past performance of similar Serta models)

serta iseries lifespan
0 years 7 years 14 years

Affordability / Price

Serta Perfect Sleeper. Prices generally range from $300-$1,500 (depending on model and size) making Perfect Sleeper an entry- to mid-level mattress.

Serta iSeries. Prices usually range from $950-$3,300 (depending on model and size) making iSeries mostly a mid-level mattress.

serta prices


Pain Relief

See mattresses and pain relief for general analysis.

Serta Perfect Sleeper. Initially, the mattress is often effective at (back, hip and shoulder) pain relief. But as the bed wears and sags, pain and pressure relief can diminish. For at least 14% of owners the mattress can cause pain – usually back, hip, or shoulder pain – often due to excessive firmness or sagging.

Serta iSeries. The mattress performs at least somewhat above average on this issue due likely to the memory foam present in iSeries models. Mattress sagging or excessive firmness, however, can cause pain including back pain.

serta back pain
* partial estimate


Motion Isolation

Serta Perfect Sleeper. Most models have a type of continuous coil support which often has poor to fair motion isolation, i.e., couple friendliness. Those models with pocket coils perform better.

Serta iSeries. The duet pocket coils used in the mattress likely perform above average in regard to their ability to absorb motion from one person so that another person on the bed is not disturbed.

serta motion isolation
* partial estimate


Off Gassing Initial Odor

Serta Perfect Sleeper. Only about 3% of Serta Perfect Sleeper owners complain of noteworthy off gassing / initial smell.

Serta iSeries. At least 5% of iSeries owners report noteworthy off gassing / initial smell. Those models with at least two inches of memory foam will likely have the most potential to off gas.

serta off gassing odor


Sleeping Hot / Heat Retention

Serta Perfect Sleeper. Less than 3% of owners complain that their bed acts as a heat trap. Models with gel foam may provide a limited cooling benefit.

Serta iSeries. About 5% of owners report their mattress acting as a heat trap. This rate is somewhat better than average for a mattress that can have a significant amount of memory foam. It appears that the gel-infused memory foam used in the iSeries is at least partially effective in preventing significant heat buildup.

serta sleeping hot
* partial estimate


Love Making Friendly

Serta Perfect Sleeper. The Perfect Sleeper, especially models with continuous coil support, tend to rate above average in regard to love making suitability mainly because of their bouncing effect. Sagging of the mattress, however, can make romance difficult.

Serta iSeries. The iSeries with is pocket coil support tends to limit a bounce effect thus causing the model to likely rate no better than average on this issue.

Refer to mattresses and sex for general analysis.

serta love comparison
* partial estimate


Noise

Serta Perfect Sleeper. The coil systems used inside the Serta Perfect Sleeper may make some noise including squeaking and creaking.

Serta iSeries. The pocket coils used in the iSeries tend to be quieter than other kinds of innerspring designs, but they still have limited potential to squeak, creak and clunk especially if defective.

serta noise


Weight

Thicker-model Sertas, especially those containing memory foam, can weigh in excess of 100 lbs.

serta heavy weight


Warranty

Overall, Serta warranties are about average to above average. But, like competitors Sealy and Simmons, a significant number of consumers have historically reported difficulty in working with Serta when making a claim. Learn more about mattress warranties.

Serta Perfect Sleeper. Depending on the model, the warranty for Perfect Sleeper is usually 10-20 years with the first 10 non-prorated. A main complaint by owners is that coverage is insufficient to deal with sagging because 1.5” or greater sagging depth is needed to be eligible for replacement.

Serta iSeries. The iSeries warranty is usually 25 years with the first 10-15 years non-prorated. 1.5” or greater sagging depth for quilted top beds and .75” or greater sagging depth for smooth top (non-quilted) beds is required to engage warranty coverage. These depth requirements are average to better than average.

serta warranty


Serta Company Reputation Ratings

SLTD Rating

SLTD (Sleep Like The Dead) rating for Serta is a "C". The rating is based on a combination of factors including product ratings by consumers, years in business, customer service, return policy, accuracy of marketing claims, transparency of specifications, warranty, Better Business Bureau (BBB) rating and rating stability, number of BBB complaints / business size ratio.

serta sltd rating

Better Business Bureau Rating

Serta currently has an "A+" rating with the Better Business Bureau.

serta bbb rating

Better Business Bureau Rating Stability

BBB rating stability can be an indicator of a company's consistency and long-term commitment to the customer. Serta's rating, like the rating of Sealy and Simmons, has fluctuated significantly in the past but has become more stable in the past few years.

serta bbb rating stability

Number of BBB Complaints

Serta has had 145 complaints filed against it in the past three years which is about average for a mattress manufacturer of its size. Nearly all complaints are for product quality and warranty-related issues (as is the case for Sealy and Simmons).

serta complaints

Specifications Transparency

This rating refers to what extent Serta discloses the specifications of its innerspring mattresses. Serta tends to do a fair to poor job of providing thickness measurements for the various layers of its mattresses as well as details regarding the materials used. As a result, comparison shopping and making an informed buying decision can be impeded.

sealy transparency

Customer Service Rating

Serta tends to provide about average customer support, owner experience data suggests. Most complaints for customer service have to do with what is perceived as a lack of help and professionalism regarding warranty claims, especially those related to sagging.

serta customer service


Serta Innerspring Mattress Model Prices, Specifications & Comments

Keep in mind

- Serta mattress models often have different names at different retailers. These models, however, tend to be merely renamed (and possibly slightly modified) versions of the models below. Retailers should be able to provide you with at least basic specifications of the models they sell to help you comparison shop.

- Prices below are usually for a mattress only, not a foundation which often costs an additional $100-$300 depending on mattress size.

- The price ranges below are due to the availability of different models within each line. Models in the higher end of a price range tend to be thicker and / or have better material.

- The prices below are an estimate of what is actually paid by consumers, not the asking / retail price. Negotiation is often possible with retailers charging more than the prices below.

Perfect Sleeper iSeries1
Essentials Smart Surface Smart Surface Elite ISeries Profiles
Comments        
Not well suited for regular, long-term use especially by people 180+ lbs. Fair to poor motion isolation / couple friendliness. Gets name from its pressure reducing and temperature regulating moisture control top. Has more advanced top layer and tends to be thicker overall than Smart Surface. Most models likely have 3" or less of memory foam. Specifications often not fully disclosed. Has up to three layers of memory foam. Specifications often not fully disclosed.
Price Twin        
$300-$600 $650-$800 $850-$1100 $950-$2800 $1750-$2900
Price Full        
$350-$650 $700-$850 $900-$1150 $1050-$2850 $1775-$2800
Price Queen        
$350-$700 $750-$900 $950-$1200 $1075-$2850 $1800-$2800
Price King        
$450-$900 $950-$1100 $1150-$1500 $1500-$3300 $2200-$3300
Thickness        
8.5-12" 10-13" 12-14" 12-16" 13-17"
Support2        
continuous coil continuous / open coil hybrid, pocket coil, or pocket coil in coil continuous / open coil hybrid, pocket coil, or pocket coil in coil pocket coil in coil pocket coil in coil
Comfort Layer        
regular foam

gel memory foam (select models)

pillow fill (select models)
regular foam

gel memory foam
regular foam

gel memory foam

gel latex
1-2" gel memory foam3

1-2" graphene memory foam (select models)4

1-2" regular foam

pillow fill
2-4" gel memory foam3

1-3" graphene memory foam (select models)4

1-3" regular foam

pillow fill
Firmness        
medium to firm medium-soft to firm medium-soft to firm soft to firm soft to firm
Warranty        
usually 10 years non prorated 20 years, 10 non prorated 20 years, 10 non prorated 25 years, 15 non prorated 25 years, 15 non prorated
Main Competition        
Sealy Posture-
pedic Classic
Sealy Posture-
pedic Classic
, Simmons Beautyrest Recharge
Sealy Posture-
pedic Classic
, Simmons Beautyrest Recharge
Sealy Posture-
pedic Hybrid
, Simmons Beautyrest Hybrid
Sealy Posture-
pedic Hybrid
, Simmons Beautyrest Hybrid

1 Serta markets the iSeries as a spring / memory foam hybrid. Hybrid does not mean that the mattresses consist 50% of memory foam. Although the mattresses are 12-17" thick, memory foam thickness tends to range from just 1-4".

2 The pocket coil in coil of the iSeries has an outer and inner coil. The outer coil is designed to contour with minimal pressure while the inner coil provides support. Learn more about the different coil types and their pros and cons.

3 Gel-infused memory foam tends to reduce heat trap complaints by 30% especially if at least 2 inches of the material is present.

4 This memory foam is infused with graphene for the purpose of conducting and dispersing heat; its effectiveness according to actual owner experiences is unknown at this time.


At Amazon: A Top-Rated Value-Priced Innerspring Mattress

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Sleep Like The Dead editor discusses Serta innerspring mattress research findings


About our unbiased Serta reviews and research

Ratings are based on over 700 consumer reviews of Perfect Sleeper, iSeries and discontinued models.

75% of our Serta innerspring mattress owner experience data was collected from online message boards and 25% from other sources, primarily review sections on retailer websites and product review websites.

Learn more about our unbiased research methodology and sources.

Sleep Like The Dead receives NO COMPENSATION of any kind from any company, organization or individual to affect in any way or degree the content of our website including our innerspring mattress research.

Remember

Some Perfect Sleeper and iSeries mattress models are made exclusively for select retailers. As a result, model names may vary by retailer.

Retailers should be able to provide you with at least some specifications of these mattresses to help you compare them with Serta models sold at other retailers.

At Amazon: A Top-Rated Value-Priced Innerspring Mattress

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