#1 in Sleep Product Research
Unbiased and Independent
Millions Served Since 2008
Based on 658 Actual Consumer Experiences
THE GOOD: Serta innerspring mattresses are often affordable and available in many varieties to suit individual preference. The iSeries model has good features for the price, including an above-average warranty and return policy.
THE BAD: Like innerspring beds in general, Sertas tend to have below average durability and longevity due to sagging and body impression development. Noise from the mattress is possible especially on lower-end models.
THE COMPETITION: Sealy Posturepedic and Simmons Beautyrest are the main competition. Refer to the mattress comparison or innerspring mattress reviews summary to learn how Serta compares to these and other competitors.
THE SERTA ALTERNATIVE: The Serta iComfort – a foam mattress – is likely a superior option to Serta innerspring beds, but often more expensive.
The ratings below – based on a total sample size of 658 owner experiences – rate and compare the current Serta innerspring-based models Perfect Sleeper, iSeries, and Sertapedic. Serta innerspring mattresses overall as a group have 63% owner satisfaction. ( )
|Perfect Sleeper||iseries (Perfect Day)*||Sertapedic|
|Lifespan / durability||D+||c-||d|
|Less (back) pain||C||b-||c-|
|No initial odor||B||c+||b|
|Not a heat trap||B-||c+||b|
|Back sleep friendly||c||b-||c+|
|Side sleep friendly||c+||b-||d+|
|Stomach sleep friendly||c||b-||c|
* iSeries (Perfect Day) is a newer model with limited owner experience data currently available. Ratings are based on a combination of iSeries owner experience data, previous-model Perfect Day ratings and the educated estimate of the Sleep Like The Dead editor.
The table below provides an estimate of current prices as well as basic differences and similarities among the Serta innerspring mattress models.
|Price Twin||Price Full||Price Queen||Price King||Thickness||Support1||Coil Count2||Comfort Layer||Warranty||Comment|
|500 (queen)||.5-4.5" of regular foam||5-10 yrs non-
|often purchased for temporary, occasional use or for child / teen|
|8-15.5"||offset coil or contin-
|532-800 (queen)||polyfiber, regular foam, memory foam and or latex||10 yrs non-
|the most popular Serta|
|iSeries (Perfect Day)||$1000-
|12-15"||pocket coil (coil-in
|924 (queen)||polyfiber, 2-4" of foam and or memory foam||20-25 yrs, first 10-15 yrs non-
|several models could be considered spring-memory foam hybrid|
1 The continuous coil design has average-at-best supportiveness, durability, and motion isolation. The pocket coil design performs better in all areas but is more expensive.
2 A higher coil count may result in superior durability and supportiveness.
The following ratings are based on 532 Perfect Sleeper mattress consumer reviews.
|Owner satisfaction||d||Serta Perfect Sleeper has 63% owner satisfaction which is about average for an innerspring bed. Satisfaction for the Perfect Sleeper is often high for the first year, then starts to fall mainly due to sagging.
|Durability / longevity||D+||Premature sagging (sagging that occurs within three years and undermines comfort / support) is the main complaint for the Perfect Sleeper and is reported by at least 19% of owners. Firmer models (models without a substantial comfort layer) tend to have somewhat fewer sagging problem than plusher models. The Serta Perfect Sleeper likely has an average lifespan of about six years.|
|Affordability / price||B||Prices generally range from $650-$1,200 for a queen which makes the Perfect Sleeper an entry- to mid-level mattress.|
|Less pain||C||Initially, the mattress is often effective at (back, hip and shoulder) pain relief. But as the bed wears and sags, pain relief can diminish. And for at least 14% of owners the mattress can cause back pain because of sagging. Models with memory foam and or latex tend to perform somewhat better in relieving pain than models without.|
|Firmness options||a||Perfect Sleeper is often available in a variety of firmness levels.|
|Back sleep friendly||c||Medium and firm models tend to be best for back sleepers.|
|Side sleep friendly||c+||Medium or soft Sertas are likely best for side sleep, but sagging can cause poor spinal alignment and back pain.|
|Stomach sleep friendly||c||Medium firmness models tend to be best for stomach sleepers.|
|Motion isolation||C||The ability of the Perfect Sleeper to absorb motion from one person so that the other person is not disturbed is generally neither a distinct weakness nor a distinct strength.|
|No initial odor / off gassing||B||Only about 3% of Serta Perfect Sleeper owners complain of noteworthy off gassing / initial smell. However, those models with a substantial amount of memory foam and or latex are more likely to have a problem.|
|No sleeping hot||B-||Less than 3% of owners complain that their bed acts as a heat trap. However, those models with memory foam and or latex are somewhat more likely to have a problem.|
|Good for sex||C+||Mattress sagging can undermine love making, say owners. (Refer to mattresses and sex for general analysis).|
|No noise||C||As with innerspring beds in general, the springs inside the Serta Perfect Sleeper may make noise when compressed.|
|No rotating / flipping||B-||Virtually all Serta models have a one-sided design, which means they do not need to be flipped. However, owners say that rotating the mattress on occasion can help combat or prevent sagging.|
|Lightweight||C||Thicker-model Sertas containing memory foam and or latex tend to weigh more than models without such material.|
|Warranty||c-||The warranty for the Perfect Sleeper is usually 10 years non-prorated. A main complaint by owners is that coverage is insufficient to deal with sagging because 1.5” or greater of sagging is needed for the bed to be eligible for warranty coverage. Historically, a significant number of consumers have reported difficulty in working with Serta when making a warranty claim.|
The Serta iSeries (also known as the Perfect Day iSeries) is a newer model with limited owner experience data currently available. Ratings are based on a combination of iSeries owner experience data, previous-model Perfect Day ratings and the educated estimate of the Sleep Like The Dead editor.
|Owner satisfaction||c-||Serta iSeries appears to be the replacement for Serta Perfect Day. Perfect Day had 59% owner satisfaction which is well below average compared to all beds overall. The iSeries will likely improve on Perfect Day's rating by at least a few percentage points bringing it at least equal to the innerspring mattress average.
|Durability / longevity||c-||Durability / longevity is somewhat unknown due to the newness of the model. The strong warranty of the iSeries indicates that it may have at least fair durability / longevity. Nevertheless, sagging (especially sagging that occurred within three years of ownership) was the main complaint for the Perfect Day (iSeries predecessor) as 22%+ of owners reported the problem. ISeries models with pillow tops will likely have the most potential for sagging.|
|Affordability / price||c||Prices for a queen usually range from $1,200-$2,500 which makes the iSeries a mid-level mattress.|
|Less pain||b-||The pain-relief potential for Perfect Day has been average. The inclusion of gel memory foam in the iSeries, however, should improve the bed's rating in this area. (Refer to mattresses and pain relief for the pain-relief benefits of memory foam.)|
|Firmness variety||b+||The iSeries offers a variety of firmness levels. From firmest to softest: Celebration Firm, Enjoyment, Applause Firm, Jubilance, Celebration Plush, Applause Plush, Triumph, Ceremony.|
|Back sleep friendly||b-||Most models tend to be suitable for back sleepers.|
|Side sleep friendly||b-||Soft or medium firmness models tend to be best for side sleepers, but sagging can cause poor spinal alignment and back pain.|
|Stomach sleep friendly||B-||The mattresses tend to be suitable for stomach sleepers.|
|Motion isolation||b||The duet pocket coils used in the mattress likely perform above average in regard to their ability to absorb motion from one person so that another person on the bed is not disturbed.|
|No initial odor / off gassing||c+||4% of Serta Perfect Day owners have historically complained of noteworthy off gassing / initial smell. The inclusion of gel memory foam in the iSeries may increase complaints somewhat.|
|No sleeping hot||c+||Early results for the iSeries show that about 5% of owners report their mattress acting as a heat trap. This rate is somewhat better than average for a mattress that often contains a significant amount of memory foam. It appears that the gel-infused memory foam used in the iSeries is at least partially effective in preventing significant heat buildup. Learn more: memory foam heat retention.|
|Good for sex||c||Mattress sagging can undermine love making. The presence of memory foam can have advantages as well as disadvantages. (Refer to mattresses and sex for general analysis).|
|No noise||b-||The pocket coils used in the iSeries tend to be quieter than other kinds of innerspring designs, but they still have the potential to make noise when compressed.|
|No rotating / flipping||b-||Nearly all Sertas have a one-sided design, which means they do not need to be flipped. However, rotating the mattress occasionally may help avoid sagging / body impression development.|
|Lightweight||c-||iSeries tends to be the thickest and heaviest Serta model.|
|Return policy||b+||Serta provides a 120-day trial for the iSeries. You must keep the bed for 30 days before being eligible for a return or exchange.|
|Warranty||b+||The iSeries warranty is 20-25 years in length with the first 10-15 years non-prorated. 1.5” or greater sagging depth for quilted top beds and .75” or greater sagging depth for smooth top (non-quilted) beds is required to engage warranty coverage. These depths are average to better than average. Historically, a significant number of consumers have reported difficulty in working with Serta when making a warranty claim.|
The following ratings are based on 39 Sertapedic consumer reviews.
|Owner satisfaction||c-||Sertapedic has 68% owner satisfaction which is higher than Perfect Sleeper (63%) and iSeries / Perfect Day (66%). Satisfaction is higher for Sertapedic mainly because in 30%+ of cases the bed is used only temporarily / occasionally, such as in a guest or dorm room. Satisfaction among those who use the Sertapedic permanently / regularly tends to be lower than 68% and similar to rates for Perfect Sleeper and iSeries / Perfect Day.
|Durability / longevity||D||Owner experience data for Sertapedic's durability / longevity is not plentiful. What data is available suggests that the mattress has on average about a 4-year lifespan with regular use and a somewhat better lifespan with temporary / occasional use.|
|Affordability / price||A-||Prices usually range from $400-$900 for a queen which makes Sertapedic mostly an entry-level or value-priced bed. Sertapedic is cheaper than other Sertas because it tends to use fewer materials or materials of lower quality.|
|Less pain||c-||Overall, reduction of back, hip and shoulder pain is neither a strength nor a weakness of the Sertapedic. Some owners like the firmness and supportiveness of the mattress, while others say the minimal padding results in noticeable pressure points.|
|Firmness variety||c||The Sertapedic is available mainly in medium and firm.|
|Back sleep friendly||b-||Back sleepers have few complaints, unless the mattress is sagging.|
|Side sleep friendly||d+||The fairly high firmness of the Sertapedic can make side sleeping at least somewhat uncomfortable because of substantial pressure points on the hips and shoulders.|
|Stomach sleep friendly||c||The bed can be somewhat firm for stomach sleepers.|
|Motion isolation||d+||The VertiCoil system used in the Sertapedic tends to perform below average in regard to absorbing motion from one person so that another person on the bed is not disturbed.|
|No initial odor / off gassing||b||Less than 4% of Sertapedic owners complain of noteworthy out gassing / initial smell.|
|No sleeping hot||b||Less than 3% of Sertapedic owners complain of their bed acting as a trap for their body heat.|
|No noise||c-||As with innerspring beds in general, the springs inside the Sertapedic may squeak and creak when compressed.|
|No rotating / flipping||c+||Virtually all Sertas have a one-sided design, which means they do not need to be flipped. However, owners say they may rotate the mattress in an attempt to deal with sagging.|
|Lightweight||b-||The Sertapedic tends to be the thinnest and, therefore, lightest Serta model.|
|Warranty||c-||Sertapedic's warranty is usually 5-10 years non-prorated. A main complaint by owners is that coverage is insufficient to deal with sagging because 1.5” or greater of sagging is needed for the bed to be eligible for warranty coverage. Historically, a significant number of consumers have reported difficulty in working with Serta when making a warranty claim.|
Serta tends to provide about average customer support, owner experience data suggests. Most complaints for customer service have to do with what is perceived as a lack of help and professionalism regarding warranty claims, especially those related to sagging.
Serta currently has an "A+" rating with the Better Business Bureau, but its rating in the past has fluctuated significantly. Serta had 133 complaints filed against it in the past three years which is about average for a mattress manufacturer of its size. Most complaints are for product quality-related and warranty-related issues.
Our ratings are based on over 650 Perfect Sleeper, iSeries (Perfect Day) and Sertapedic mattress owner reviews.
75% of our Serta innerspring mattress owner experience data was collected from online message boards and 25% from other sources, primarily review sections on retailer websites and product review websites.
Learn more about our unbiased research methodology and sources.
Sleep Like The Dead receives NO compensation of any kind from any company, organization or individual to affect in any way or degree the content of our website including our innerspring mattress research.
Not enough owner experience data is currently available for the following Serta beds to be included in our research: Trump Home, Paula Dean Home, Bellagio Home, and Serta Hotel mattresses. It is highly likely, however, that these models rate similar overall to Perfect Sleeper, iSeries, and Sertapedic.
IN THE NEWS: Sleep Like The Dead's research findings have appeared in such news publications as Barron's • Toronto Star • St. Louis Post-Dispatch • Edmonton Journal • Woman's World • The Consumerist • The Gazette • Ottawa Citizen
© 2007-2013 SLTD, Inc. • Copyright Violation Notice