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Serta Innerspring Mattresses (Perfect Sleeper, Perfect Day, Sertapedic) → Reviews, Ratings & Complaints Based on 638 Consumer Experiences
Page last updated December 20, 2011
What You Need To Know
Owner Satisfaction: Serta innerspring mattresses overall have 63% satisfaction. Perfect Sleeper has 63%; Perfect Day has 59%; Sertapedic has 68%.
Pros: Initial comfort; many models inexpensive; few reports of off gassing/initial odor or heat retention; motion isolation (Perfect Day).
Cons: Potential for premature sagging and (back) pain; some noise possible.
Price (queen): $350-$2,200 depending on model.
What Is It?: Serta innerspring mattresses (Perfect Sleeper, Perfect Day, Sertapedic) are value- to mid-level mattresses made in the USA. Their comfort layers can consist of regular foam, memory foam, latex, and fibrous material.
Main Competition: Sealy and Simmons. Refer to the Mattress Comparison or Innerspring Mattress Reviews – Summary for how Serta compares to competitors.
Other Serta Mattresses: iComfort (memory foam); Vera Wang (innerspring or foam).
Contents
Serta Perfect Sleeper Ratings
Serta Perfect Day Ratings
Sertapedic Ratings
Quick Comparison of Serta Innerspring Mattresses
Serta Perfect Sleeper Ratings
The following ratings are based on 532 Perfect Sleeper mattress consumer reviews that were collected using an unbiased, accurate methodology.
| Owner satisfaction | C- | Serta Perfect Sleeper has 63% owner satisfaction which is about average for an innerspring bed. Satisfaction for the Perfect Sleeper is often high for the first year, then starts to fall mainly due to sagging. |
| Durability / longevity | D+ | Premature sagging (sagging that occurs within 3 years and undermines comfort / support) is the main complaint for the Perfect Sleeper and is reported by at least 19% of owners. Firmer models, that is, models without a substantial pillow top, tend to have somewhat fewer sagging problems. (See the truth about pillow top mattresses for more analysis.) The Serta Perfect Sleeper likely has an average lifespan of about six years. |
| Price | B | Prices generally range from $400-$1,300 for a queen which makes the Perfect Sleeper an entry- to mid-level mattress. |
| Less pain | C+ | Initially, the mattress is often effective at (back, hip and shoulder) pain relief. But as the bed wears and sags, pain relief can go away, and for at least 14% of owners the mattress can cause back pain because of sagging. Models with memory foam and or latex tend to perform somewhat better in relieving pain than models without. (Refer to mattresses and pain relief for general analysis.) |
| Firmness variety | a- | The Perfect Sleeper is often available in a wide variety of firmness levels. |
| Back sleep | b- | Medium and firm Perfect Sleeper models tend to be best for back sleepers. |
| Side sleep | c+ | Medium or soft Sertas are likely best for side sleep, but sagging can cause poor spinal alignment and back pain. |
| Stomach sleep | B- | Medium firmness Perfect Sleeper models tend to be best for stomach sleepers. |
| Motion isolation | C+ | The ability of the mattress to absorb motion from one person so that the other person is not disturbed is generally neither a weakness nor a strength of the mattress. |
| No initial odor / off gassing | B | Less than 3% of Serta Perfect Sleeper owners complain of noteworthy off gassing / initial smell. However, those models with a substantial amount of memory foam are more likely to have a problem. |
| No sleeping hot | B- | Less than 3% of owners complain of their bed acting as a heat trap. However, those models with memory foam are somewhat more likely to have a problem. |
| Good for sex | C+ | Mattress sagging and the loss of a flat, level surface can undermine love making, say owners. (Refer to mattresses and sex for analysis). |
| No noise | C+ | As with innerspring beds in general, the springs inside the Serta Perfect Sleeper may make some noise when in use. |
| Dust mite resistant | D | All mattress types can support significant dust mite populations, but innerspring beds, including Serta, probably can support larger populations which may cause allergies in some people. See mattresses and dust mites. |
| No rotating / flipping | B- | Virtually all Serta models have a 1-sided design, which means they do not need to be flipped. However, owners say that rotating the mattress on occasion can help combat or prevent sagging. |
| Lightweight | C | Thicker-model Sertas containing memory foam and or latex weigh the most and are more difficult to move and handle. |
| Warranty | c- | The warranty for the Perfect Sleeper is usually 10 years nonprorated. A main complaint by owners is that coverage is insufficient to deal with sagging. (See mattress warranties: what you should know.) |
| Customer service | C | Serta tends to provide about average consumer support, owner experience data suggests. Most complaints for Serta customer service have to do with what is perceived as a lack of help regarding warranty claims related to sagging. |
| Better Business Bureau (BBB) ratings | B- | Serta currently has a "B-" rating with the Better Business Bureau. The company has had 118 complaints in the past three years which is about average for a mattress manufacturer of its size. Most complaints are for warranty-related issues. |
Serta Perfect Day Ratings
The following ratings are based on 67 Serta Perfect Day mattress consumer reviews that were collected using an unbiased, accurate methodology.
| Owner satisfaction | D+ | Serta Perfect Day has 59% owner satisfaction which is lower than the Perfect Sleeper (63%) and Sertapedic (68%). Satisfaction for the Perfect Day tends to be high for the first year, then begins to fall, mainly due to sagging. |
| Durability / longevity | D+ | Premature sagging (sagging that occurs within three years and undermines comfort / support) is the main complaint for the Perfect Day, and 22%+ of owners report the problem. The fact that the Perfect Day tends to have a substantial pillow top is likely a main cause of sagging. (See the truth about pillow top mattresses for more analysis.) |
| Price | c- | Prices for a queen usually range from $1,200-$2,200 which makes the Perfect Day a mid-level mattress. |
| Less pain | c | Initially, the mattress is often effective at pain relief (including back, hip and shoulder pain relief). But as the bed wears and sags, the bed can cause pain, including back pain, say 17% of owners. (Refer to mattresses and pain relief for general analysis.) |
| Firmness variety | c+ | The Perfect Day is somewhat limited in firmness variety in that it is available mainly in medium and soft firmness levels. |
| Back sleep | b- | The soft-medium firmness level of most Perfect Day models tends to be fairly suitable for back sleepers. |
| Side sleep | b- | The soft-medium firmness level of most Perfect Day models tends to be comfortable for side sleep, but sagging can cause poor spinal alignment and back pain. |
| Stomach sleep | B- | The mattress tends to be suitable for stomach sleepers. |
| Motion isolation | b | The Freeflex coil system used in the mattress tends to perform above average in regard to absorbing motion from one person so that another person on the bed is not disturbed. |
| No initial odor / off gassing | b- | Less than 4% of Serta owners complain of noteworthy off gassing / initial smell. |
| No sleeping hot | b- | About 6% of owners complain that their Perfect Day acts as a trap for their body heat. |
| Good for sex | c | Mattress sagging and the loss of a level surface can undermine love making, say owners. (See mattresses and sex for analysis). |
| No noise | b- | As with innerspring beds in general, the springs inside the Serta Perfect Day may make some noise when in use. |
| Dust mite resistant | D | All mattress types can support significant dust mite populations, but innerspring beds, including Serta, probably can support larger populations which may cause allergies in some people. See mattresses and dust mites. |
| No rotating / flipping | c+ | Virtually all Serta models have a 1-sided design, which means they do not need to be flipped. However, owners say that they may rotate the mattress in an attempt to deal with sagging / body impression development. |
| Lightweight | d+ | The Perfect Day tends to be the thickest and therefore heaviest Serta model. |
| Warranty | b- | Perfect Day's warranty is 20 years with the first 10 years nonprorated. A main complaint by owners is that the coverage is not sufficient to deal with sagging. (See mattress warranties: what you should know.) |
| Customer service | c | Serta tends to provide about average consumer support, owner experience data suggests. Most complaints for customer service have to do with what is perceived as a lack of help regarding warranty claims related to sagging. |
| Better Business Bureau (BBB) ratings | B- | Serta currently has a "B-" rating with the Better Business Bureau. The company has had 118 complaints in the past three years which is about average for a mattress manufacturer of its size. Most complaints are for warranty-related issues. |
Sertapedic Ratings
The following ratings are based on 39 Sertapedic mattress consumer reviews that were collected using an unbiased, accurate methodology.
| Owner satisfaction | c | Sertapedic has 68% owner satisfaction which is higher than Perfect Sleeper (63%) and Perfect Day (59%). Satisfaction is higher for Sertapedic mainly because in 30%+ of cases the bed is used only temporarily / occasionally, such as in a guest or dorm room. Satisfaction among those who use the Sertapedic permanently / regularly tends to be lower than 68% and similar to satisfaction rates for Perfect Sleeper and Perfect Day. |
| Durability / longevity | D | Owner experience data for Sertapedic's durability / longevity is not plentiful. What data is available suggests the mattress has no better than a 4-year lifespan with regular use and a somewhat better lifespan with temporary / occasional use. |
| Price | A- | Prices usually range from $330-600 for a queen which makes Sertapedic an entry-level or value-priced bed. Sertapedic is cheaper than other Sertas because it uses fewer materials or materials of lower quality. |
| Less pain | c- | Overall, reduction of back, hip and shoulder pain is neither a strength nor a weakness of the Sertapedic. Some owners like the firmness and supportiveness of the mattress, while others say the minimal padding used results in noticeable pressure points. |
| Firmness variety | D+ | The Sertapedic is available mainly in medium and firm firmness levels. |
| Back sleep | b | Back sleepers have few complaints, unless the mattress is sagging. |
| Side sleep | c- | The fairly high firmness of the Sertapedic can make side sleeping at least somewhat uncomfortable because of substantial pressure points, such as those on the hips and shoulders. |
| Stomach sleep | B- | Stomach sleepers have few complaints, unless the mattress is sagging. |
| Motion isolation | d | The VertiCoil system used in the Sertapedic tends to perform below average in regard to absorbing motion from one person so that another person on the bed is not disturbed. |
| No initial odor / off gassing | b | Less than 4% of Serta owners complain of noteworthy out gassing / initial smell. |
| No sleeping hot | b | Less than 3% of Sertapedic owners complain of their bed acting as a trap for their body heat. |
| No noise | c | As with innerspring beds in general, the springs inside the Sertapedic may squeak and creak when in use. |
| Dust mite resistant | D | All mattress types can support significant dust mite populations, but innerspring beds, including Serta, probably can support larger populations which may cause allergies in some people. See mattresses and dust mites. |
| No rotating / flipping | c+ | Virtually all Sertas have a 1-sided design, which means they do not need to be flipped. However, owners say they may rotate the mattress in an attempt to deal with sagging / body impression development. |
| Lightweight | b- | The Sertapedic tends to be the thinnest and therefore lightest Serta model. |
| Warranty | c- | Sertapedic's warranty is usually 5-10 years nonprorated. (See mattress warranties: what you should know.) |
| Customer service | c | Serta tends to provide about average consumer support, owner experience data suggests. Most complaints for customer service have to do with what is perceived as a lack of help regarding warranty claims and coverage related to sagging. |
| Better Business Bureau (BBB) ratings | B- | Serta currently has a "B-" rating with the Better Business Bureau. The company has had 118 complaints in the past three years which is about average for a mattress manufacturer of its size. Most complaints are for warranty-related issues. |
Quick Comparison of Serta Innerspring Mattresses
Note 1: The Sertapedic is often used on a non-regular and temporary basis, and this fact should be considered when comparing ratings, especially owner satisfaction. Note 2: Perfect Sleeper outsells Perfect Day and Sertapedic and, as a result, has a greater sample size.
| Perfect Sleeper | Perfect Day | Sertapedic | |
|---|---|---|---|
| Sample Size | 532 | 67 | 39 |
| Owner satisfaction | 63% | 59% | 68% |
| Durability / longevity | c- | D+ | D |
| Price | B | C- | A- |
| Less pain | C+ | c | c- |
| Firmness variety | a- | c+ | D+ |
| Back sleep friendly | b- | b- | b |
| Side sleep friendly | c+ | b- | c- |
| Stomach sleep | B- | B- | B- |
| Motion isolation | C+ | b | d |
| No initial odor / off gassing | B | b- | b |
| No sleeping hot | B- | b- | b |
| No noise | C+ | b- | c |
| Dust mite resistant | D | D | D |
| No rotating / flipping | B- | c+ | c+ |
| Lightweight | C+ | d+ | b- |
| Warranty | c- | b- | C- |