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Mattress Reviews >> Innerspring Mattresses > Serta Bed Reviews

unbiased Serta Innerspring Mattresses (Perfect Sleeper & iSeries): Reviews, Ratings, Comparison

Based on 714 Owner Experiences Gathered From 277 Sources

August 5, 2015

What You Need To Know

THE GOOD: Serta innerspring mattresses come in many price, firmness, and comfort levels. Initial comfort and support is often good. Available pocket coils provide above-average motion isolation / couple friendliness. Serta products are widely available in stores and online.

THE BAD: Like innerspring beds in general, Serta mattresses tend to have below-average longevity due to sagging and body impression development. Noise and poor motion isolation are possible from cheaper Perfect Sleeper models.

THE MATTRESSES: Perfect Sleeper and iSeries are spring-based mattresses made by Serta (in business since 1933). Perfect Sleeper is an entry level model purchased 30%+ of the time for light / temporary / occasional use only. ISeries is a mid-priced, hybrid model that often has a thicker and or more sophisticated comfort layer than Perfect Sleeper as well as a superior spring system.

THE COMPETITION: Perfect Sleeper competes mainly with Posturepedic and Beautyrest Recharge. ISeries competes mainly with Posturepedic Hybrid and Beautyrest Hybrid. See the mattress comparisons or innerspring mattress reviews as well as the information below to learn how Serta models compare to the competition.


Serta Innerspring Mattress Ratings – Summary
Owner Satisfaction
Lifespan / Durability
Prices / Affordability
Pain Relief Potential
Conforming Ability
Motion Isolation / Couple Friendliness
Off Gassing Odor
Heat Trap Potential
Love Making Suitability
Weight – Ease of Lifting, Moving, Handling
Serta Company Reputation Ratings
Model Prices, Specifications & Comments

About our unbiased Serta Ratings and research

Ratings are based on 700+ consumer reviews of Perfect Sleeper, iSeries and similar discontinued models. Learn about our unbiased research methodology and sources.

Serta Innerspring Mattress Ratings – Summary & Comparison

The ratings below – based on 700+ owner experiences – rate and compare Serta innerspring models Perfect Sleeper and iSeries.

Perfect Sleeper iseries*
Sample size 551 134
Owner satisfaction d+ c-
Lifespan / durability D c-
Affordable b+ c-
Less (back) pain C b-
Conforming C B
Motion isolation c+ b
No initial odor B c+
Not a heat trap B- c+
Sex friendly B- c
No noise c b
Large person friendly D+ B
Edge support B- B
Easy to lift, handle C+ c-
Back sleep friendly B- b
Side sleep friendly c b-
Front sleep friendly c+ b-
Specs disclosed C d
Availability A- b+
Warranty C C
Firmness options B- b+

* Serta iSeries (iSeries, Trump Home, Bellagio) is a newer model with limited long-term owner experience data available. Ratings are based on a combination of iSeries owner experience data, previous-model Perfect Day ratings and the estimate of Sleep Like The Dead.

Owner Satisfaction

Serta innerspring mattresses overall have 63% owner satisfaction based on 708 reviews.

Serta Perfect Sleeper. Serta Perfect Sleeper has 63% owner satisfaction which is average for an innerspring bed. Satisfaction is often high for the first year then starts to fall due mainly to sagging. The various Perfect Sleeper models tend to rate similar to one another.

Like other low-priced mattresses, the Perfect Sleeper is used in about 30% of cases only temporary / occasionally or by a child / teen. In these cases, owner satisfaction is higher – around 80%.

Serta iSeries. Serta iSeries is the replacement for the Serta Perfect Day. Perfect Day had 59% owner satisfaction – well below average compared to all mattresses overall (72%). Based on limited owner experience data, iSeries improves on Perfect Day's rating somewhat. The various iSeries models likely rate similar to one another in owner satisfaction.

serta consumer satisfaction
* partial estimate

Owner Satisfaction by Year

The graph below shows that after the first two years Serta innerspring mattress owner satisfaction is and remains somewhat lower than that of all mattresses overall. This is largely due to Serta (like innerspring beds in general) having somewhat worse longevity / durability than the average mattress.

serta satisfaction

Durability / Longevity

serta longevity
* partial estimate

Serta Perfect Sleeper. Sagging (occurring to an extent that undermines sleep quality) is the main complaint for the Perfect Sleeper and is reported by at least 20% of owners. The bed likely has an average useful lifespan of about 5.5 years with regular use. Some owners keep the bed for a considerably longer time than 5.5 years and some for a considerably shorter time.

Perfect Sleeper Average Ownership Length

serta perfect sleeper lifespan
0 years 5.5 years 11 years

Serta iSeries. Durability / longevity is somewhat unknown due to the relative newness of the model. Sagging (especially sagging occurring within three years of ownership) was by far the main complaint for the Perfect Day (iSeries predecessor) as at least 25% of owners reported the problem.

ISeries likely has an average useful lifespan of about six years with regular use. Some owners keep the bed for a considerably longer time than six years and some for a considerably shorter time.

ISeries Average Ownership Length (based on past performance of similar Serta models)

serta iseries lifespan
0 years 6 years 12 years

Affordability / Price

Serta Perfect Sleeper. Prices generally range from $350-$1560 (depending on model and size) making Perfect Sleeper an entry- to mid-level mattress.

Serta iSeries. Prices usually range from $1060-$3,200 (depending on model and size) making iSeries mostly a mid-level mattress.

serta prices

Pain Relief

See mattresses and pain relief for general analysis.

Serta Perfect Sleeper. Initially, the mattress is often effective at (back, hip and shoulder) pain relief. But as the bed ages, pain and pressure relief can diminish due to wear, compression and sagging. For at least 14% of owners the mattress can cause pain – usually back, hip, or shoulder pain – often due to sagging or excessive firmness.

Serta iSeries. The mattress performs at least somewhat above average on this issue due likely to the memory foam present in iSeries models. Mattress sagging or excessive firmness, however, can cause pain including back pain.

serta back pain

Conforming Ability

A conforming mattress is one that molds and contours to the sleeper's body. Such a mattress, owner experience data suggests, supports one's body weight more equally and has more of a cradling, cloud-like, pressure-point-free feel than a non-conforming mattress.

Memory foam tends to provide a mattress with the most noticeable conforming support. And how much memory foam a mattress has often determines how conforming it is.

Serta Perfect Sleeper. These models tend to have little if any memory foam content, meaning they offer minimal conforming support.

Serta iSeries. Depending on the model, iSeries may have fairly significant memory foam content and therefore significant conforming support as well. Those models with at least two inches of memory foam tend to offer the most conforming potential.

serta conforming ability

Motion Isolation

Serta Perfect Sleeper. Many models have continuous coil support which has fair-at-best motion isolation / couple friendliness. Those models with pocket coils perform better.

Serta iSeries. The duet pocket coils used in the mattress likely perform above average in regard to their ability to absorb motion from one person so that another person on the bed is not disturbed.

serta motion isolation

Off Gassing Initial Odor

See mattress off gassing for general analysis.

Serta Perfect Sleeper. Only about 5% of Serta Perfect Sleeper owners complain of noteworthy off gassing / initial smell.

Serta iSeries. About 7% of iSeries owners report noteworthy off gassing / initial smell. Those models with at least two inches of memory foam likely have the most potential to off gas.

serta off gassing odor

Sleeping Hot / Heat Retention

See mattresses and sleeping hot for general analysis.

Serta Perfect Sleeper. About 3% of owners complain that their bed acts as a heat trap. Models with gel foam may provide a limited cooling benefit.

Serta iSeries. About 5% of owners report their mattress acting as a heat trap. This rate is somewhat better than average for a mattress that can have a significant amount of memory foam. It appears that the gel-infused memory foam used in the iSeries is at least partially effective in preventing significant heat buildup.

serta sleeping hot
* partial estimate

Love Making Friendly

Serta Perfect Sleeper. The Perfect Sleeper, especially models with continuous coil support, tend to rate above average in regard to love making suitability mainly because of their bouncing effect. Sagging of the mattress, however, can make romance difficult.

Serta iSeries. The iSeries with is pocket coil support tends to limit a bounce effect thus causing the model to likely rate no better than average on this issue.

Refer to mattresses and sex for general analysis.

serta love comparison
* partial estimate


Serta Perfect Sleeper. The coil systems used inside the Serta Perfect Sleeper may make some noise including squeaking and creaking.

Serta iSeries. The pocket coils used in the iSeries tend to be quieter than other kinds of innerspring designs, but they still have limited potential to squeak, creak and clunk especially if defective.

serta noise


Thicker-model Sertas, especially those containing memory foam, can weigh in excess of 100 pounds – making them difficult to move, handle and lift especially for one person.

serta heavy weight


Like its competitors Sealy and Simmons, Serta has recently reduced its mattress warranty from 20-25 years total (10-15 years non-prorated) to 10 years total, non-prorated coverage.

Also similar to competitors Sealy and Simmons, a significant number of consumers historically have reported difficulty in successfully engaging warranty coverage.

More: mattress warranties: what you should know.

serta warranty

Serta Company Reputation Ratings

SLTD Company Rating

SLTD (Sleep Like The Dead) rating for Serta is a "C" based on the following evaluations (1 = poor, 10 = excellent).

Product Ratings 5
Customer Service 5
Return Policy 6
Time in Business 9
Warranty 5
Specs Disclosed 4
Marketing Accuracy 6
BBB Rating 10
BBB Rating Stability 6
Number of BBB Complaints / Business Size Ratio 4

86-100 = A+ • 81-85 = A • 77-80 = A- • 73-76 = B+ • 69-72 = B • 65-68 = B- • 61-64 = C+ • 57-60 = C • 53-56 = C- • 49-52 = D+ • 45-48 = D

serta sltd rating

Better Business Bureau (BBB) Rating

Serta currently has an "A+" rating with the Better Business Bureau.

serta bbb rating

BBB Rating Stability

BBB rating stability can be an indicator of a company's consistency and long-term commitment to the customer. Serta's rating, like the rating of Sealy and Simmons, has fluctuated significantly in the past but has become more stable in recent years.

serta bbb rating stability

Number of BBB Complaints

Serta has had 155 complaints filed against it in the past three years which is about average for a mattress manufacturer of its size. Nearly all complaints are for product quality and warranty-related issues (as is the case for Sealy and Simmons).

serta complaints

Specifications Transparency

This rating refers to what extent Serta discloses the specifications of its innerspring mattresses. Serta tends to do only a fair job of providing thickness measurements for the various layers of its mattresses as well as details regarding the materials used. As a result, comparison shopping and making an informed buying decision can be somewhat impeded.

serta transparency

Customer Service Rating

Serta tends to provide about average customer support, owner experience data suggests. Most complaints for customer service have to do with what is perceived as a lack of help and professionalism regarding warranty claims, especially those related to sagging.

serta customer service

Serta Innerspring Mattress Model Prices, Specifications, Competition and Comments

Keep in mind

- The same or similar Serta mattress models often have different names at different retailers. Retailers should, however, be able to provide you with at least basic specifications of the models they sell to help you comparison shop.

- Prices below are for a mattress only, not a foundation which often costs an additional $100-$300 depending on mattress size.

- The price ranges below are due to the availability of different models within each line. Models in the higher end of a price range tend to be thicker and or have better material / design.

- The prices below are an estimate of what is actually paid by consumers, not the asking / retail price. Negotiation is often possible with retailers charging more than the prices below.

Perfect Sleeper iSeries
  ISeries Hybrid Profiles Hybrid
Not ideally suited for regular, long-term use especially by people 230+ lbs. Only fair-at-best motion isolation / couple friendliness from continuous coil models. Most models have 3" or less of memory foam. Learn more about hybrid mattresses in general. Has up to three layers of memory foam. Learn more about hybrid mattresses in general.
Price Twin    
$350- $1050 $1060- $2800 $1750- $2800
Price Full    
$370- $1100 $1075- $2850 $1775- $2800
Price Queen    
$380- $1100 $1100- $2850 $1800- $2800
Price King    
$500- $1400 $1500- $3300 $2200- $3200
9-15" 13-16" 13-17"
continuous coil or pocket coil pocket coil in coil pocket coil in coil
Comfort Layer    
regular foam

regular gel foam (select models)

gel memory foam (select models)
1-2" regular foam

1-2" gel memory foam**

1-2" graphene memory foam (select models)***
1-3" regular foam

2-4" gel memory foam**

1-3" graphene memory foam (select models)***
medium-soft to firm soft to firm soft to firm
10 years non prorated 10 years non prorated 10 years non prorated
Main Competition    
Sealy Posturepedic

Beautyrest Recharge

Other low-priced mattresses
Posturepedic Hybrid

Beautyrest Hybrid

Other hybrid mattresses
Posturepedic Hybrid

Beautyrest Hybrid

Other hybrid mattresses

* The pocket coil in coil of iSeries has an outer and inner coil. The outer coil is designed to contour with minimal pressure while the inner coil provides support. Learn more about the different coil types and their pros and cons.

** Gel-infused memory foam tends to reduce heat trap complaints by 30% especially if at least 2 inches of the material is present.

*** This memory foam is infused with graphene for the purpose of conducting and dispersing heat; its effectiveness according to actual owner experiences is undetermined at this time.

At Amazon: A Top-Rated Value-Priced Innerspring Mattress

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Sleep Like The Dead editor discusses Serta innerspring mattress research findings

About our unbiased Serta reviews and research

Ratings are based on over 700 consumer reviews of Perfect Sleeper, iSeries and similar discontinued models.

75% of our Serta innerspring mattress owner experience data was collected from online message boards and 25% from other sources, primarily review sections on retailer websites and product review websites.

Learn more about our unbiased research methodology and sources.

Sleep Like The Dead receives NO COMPENSATION of any kind from any company, organization or individual to affect in any way or degree the content of our website including our innerspring mattress research.


Some Perfect Sleeper and iSeries mattress models are made exclusively for select retailers. As a result, model names may vary by retailer.

Retailers should be able to provide you with at least some specifications of these mattresses to help you compare them with Serta models sold at other retailers.

At Amazon: A Top-Rated Value-Priced Innerspring Mattress

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