-> #1 in Sleep Product Research
-> Unbiased and Independent
-> Millions Served Since 2008

Mattress Reviews >> Innerspring Mattresses > Serta Bed Reviews

unbiased Serta Innerspring Mattress Review, Ratings, Comparisons (Perfect Sleeper, iComfort Hybrid, iSeries)

Based on 733 Owner Experiences Gathered From 281 Sources

April 6, 2016

What You Need To Know

THE GOOD: Serta innerspring mattresses come in many price, firmness, and comfort levels. Initial comfort and support is often good. Serta iComfort Hybrid / iSeries comes with a 120-day in-home trial. Serta mattresses are widely available in stores and online.

THE BAD: Like innerspring beds in general, Serta beds tend to have below-average durability / longevity due mainly to sagging. Noise and poor motion isolation are possible from Perfect Sleeper.

THE MATTRESSES: Perfect Sleeper is a spring-based, low-priced model often best suited for temporary / occasional / light use. iComfort Hybrid / iSeries are spring-based, mid-priced models with a comfort layer and spring system superior to that of Perfect Sleeper.

THE COMPANY: Serta Inc. makes low- to mid-priced spring-based and foam-based mattresses. The company – in business since 1933 and headquartered in Hoffman Estates, IL – is the largest US mattress maker and has a "C+" SLTD rating.

THE COMPETITION: Perfect Sleeper competes mainly with Posturepedic and Beautyrest Recharge. IComfort Hybrid / ISeries compete mainly with Posturepedic Hybrid and Beautyrest Hybrid. See the mattress comparisons or innerspring mattress reviews as well as the information below to learn how Serta models compare to the competition.

Contents

Serta Innerspring Mattress Ratings – Summary
Owner Satisfaction
Durability / Longevity
Prices / Affordability
(Back) Pain Relief Potential
Support
Conforming Ability
Sleep Quality
Motion Isolation / Couple Friendliness
Off Gassing Odor
Heat Trap Potential
Romance Suitability
Noise
Breaking-In Period
Weight – Ease of Lifting, Moving, Handling
Serta Company Reputation Ratings
Model Prices, Specifications & Comments

About our unbiased Serta Ratings and research

Ratings are based on 730+ consumer reviews of Perfect Sleeper, iComfort Hybrid, iSeries and similar discontinued models gathered using an unbiased research methodology.

Serta Innerspring Mattress Ratings – Summary & Comparison

Perfect Sleeper and iComfort Hybrid / iSeries are rated against the average mattress.

PERFECT SLEEPER ICOMFORT HYBRID & ISERIES*  
Owner satisfaction - everyday adult use d c- Learn more.
Owner satisfaction - limited adult use or everyday child use C c+ Learn more.
Lifespan / durability D+ C- About 25% of owners report significant sagging within 3 years. More.
Affordable b+ c- Perfect Sleeper: $370-$1,560. iComfort / iSeries: $650-$3900. More.
Less (back) pain C b- Models with memory foam tend to perform best. More.
General support C B iComfort / iSeries uses a superior coil system. More.
Edge support C B Models with thick pillow tops tend to perform below average. More.
Conforming ability C- B iComfort Hybrid / iSeries often mold and contour to the body moderately due to use of memory foam. More.
Sleep quality C B- --
Motion isolation D b iComfort / iSeries tend to be mostly effective at limiting motion disturbance and being couple friendly. More.
No initial odor B- c+ More.
Not a heat trap B- c+ No more than 5% of owners report excessive heat retention. More.
Sex friendly B- c Perfect Sleeper tends to have more bounce. More.
No noise c- b iComfort / iSeries superior coil system tends to keep quiet. More.
Fast break in B C More.
Large person friendly D B- iComfort / iSeries is likely better especially for long-term, regular use.
Easy to lift, handle C+ c More.
Firmness options B- A- Mostly med to firm for Perfect Sleeper; soft to firm for iComfort / iSeries.
Back sleep friendly C+ b --
Side sleep friendly c b- Most Perfect Sleeper models are med to firm which may not suit all side sleepers.
Front sleep friendly c+ b- --
Warranty C C Like its main competitors, Serta provides 10 years non-prorated coverage.

* Serta iComfort Hybrid and ISeries to a lesser extent are new models. Both models have limited long-term owner experience data available. Ratings are based on a combination of owner experience data, previous-model ratings and the estimate of Sleep Like The Dead.


Owner Satisfaction

Serta innerspring mattresses overall have 65% owner satisfaction.

serta consumer satisfaction

serta consumer satisfaction
* partial estimate

Pillow Top Vs Non-Pillow Top Models

Among the various Serta Perfect Sleeper and iComfort Hybrid / iSeries models, non-pillow top models tend to rate somewhat higher than pillow top models. The higher rating for non-pillow tops is due mainly to better durability, edge support, and sleep temperature. See the truth about pillow top mattresses.

serta consumer satisfaction

Owner Satisfaction by Year

The graph below shows that after the first two years Serta innerspring mattress owner satisfaction is and remains somewhat lower than that of all mattresses overall. This is largely due to Serta (like innerspring beds in general) having somewhat worse longevity / durability than the average mattress.

serta satisfaction


Durability / Longevity


serta longevity
* partial estimate

Serta Perfect Sleeper. Sagging (occurring to an extent that undermines sleep quality) is the main complaint for the Perfect Sleeper among owners who have used the bed daily for at least three years. About 28% of these owners report the problem. In addition, protruding springs from the side of the mattress is reported by about 5% of owners.

Perfect Sleeper does not appear to be ideally suited over the long term for couples, especially larger couples.

It should be noted that Perfect Sleeper durability / longevity appears to have improved by as much as 20% in the past few years. But the bed still performs significantly below average compared to all mattresses.

Perfect Sleeper likely has an average useful lifespan of about 5 to 6 years with regular use.

GRAPH – Perfect Sleeper Average Ownership Lengthperfect sleeper longevity

One-Sided vs Two-Sided Perfect Sleeper Models
Most Perfect Sleeper models are one sided and no flip. Some models, however, are double sided and flippable. Double-sided models appear to have better durability / longevity than one sided but are about 30% more expensive than one-sided. (These double-sided Perfect Sleeper models are available at a limited number of retailers including USmattress.com.)

Serta iComfort Hybrid / iSeries. Sagging (occurring to an extent that undermines sleep quality) is the main complaint for the iComfort Hybrid / iSeries among owners who have used the bed daily for at least three years. At least 24% of these owners report the problem. Unlike the Perfect Sleeper, the durability of the iComfort Hybrid / iSeries is at least fairly suited for couples.

IComfort Hybrid / iSeries likely has an average useful lifespan of about six years with regular use.

GRAPH – IComfort Hybrid / ISeries Average Ownership Length (based partially on past performance of similar Serta models)
iseries icomfort longevity


Price

Serta Perfect Sleeper. Prices usually range $370-$1,460 (depending on model and size) making Perfect Sleeper an entry- to mid-level mattress.

Serta iComfort Hybrid / iSeries. Prices usually range $650-$3900 (depending on model and size) making iComfort Hybrid / iSeries mostly a mid-level mattress.

serta prices


(Back) Pain Relief

See mattresses and pain relief for general analysis.

Serta Perfect Sleeper. Initially, the mattress is often effective at (back, hip and shoulder) pain relief. But as the bed ages, pain and pressure relief can diminish due to wear, compression and sagging. For at least 14% of owners the mattress can cause pain often due to sagging or excessive firmness.

Serta iComfort Hybrid / iSeries. The mattress performs at least somewhat above average on this issue due likely to the memory foam present. Mattress sagging or excessive firmness, however, can cause pain including back pain.

serta back pain
* partial estimate


General Support

Serta Perfect Sleeper. Support tends to be no better than fair (especially for couples and people 230 lbs+) given the beds' relatively unsophisticated coil system and limited conforming material.

Serta iComfort Hybrid / iSeries. Support tends to be fair or better given the beds' superior coil system and the presence of at least some conforming material.

serta support
* partial estimate


Edge Support

Effective edge support allows a person to sleep or sit near the mattress edge without rolling or sliding off the bed. Edge support overall for both models is about average. Those models with thick pillow tops tend to perform worst.

serta edge support
* partial estimate


Conforming Ability

A conforming mattress is one that molds and contours to the sleeper's body. Such a mattress, owner experience data suggests, supports one's body weight more equally and has more of a cradling, pressure-point-free feel than a non-conforming mattress.

Memory foam tends to provide a mattress with the most noticeable conforming support. And how much memory foam a mattress has often determines how conforming it is.

Serta Perfect Sleeper. These models tend to have little if any memory foam content, meaning they offer minimal conforming ability.

Serta iComfort Hybrid / iSeries. Depending on the model, iComfort Hybrid / iSeries may have fairly significant memory foam content and therefore significant conforming ability. Those models with at least two inches of memory foam tend to offer the most conforming potential.

serta conforming ability
* partial estimate


Sleep Quality

Serta Perfect Sleeper. Sleep quality tends to be no better than average as no more than 20% of owners report less tossing / turning and or more restful, efficient sleep. Those models with memory foam tend to perform best on this issue.

Serta iComfort Hybrid / iSeries. Sleep quality tends to be average to somewhat above average as about 20% of owners report less tossing / turning and or more restful, efficient sleep. Those models with at least two inches of memory foam tend to perform best on this issue.

serta sleep quality
* partial estimate


Motion Isolation

A mattress with good motion isolation is couple friendly in that it keeps movement localized so as to not disturb one's partner. See mattress motion isolation for general analysis.

Serta Perfect Sleeper. Many models use continuous coils which provide fair to poor motion isolation. Those models with pocket / encased coils perform better.

Serta iComfort Hybrid / iSeries. The duet pocket coils used in the mattress perform at least average.

serta motion isolation
* partial estimate


Off Gassing Initial Odor

See mattress off gassing for general analysis.

Serta Perfect Sleeper. Only about 5% of Serta Perfect Sleeper owners complain of noteworthy off gassing / initial smell. Those models with memory foam appear to have the greatest off gassing potential.

Serta iComfort Hybrid / iSeries. About 7% of owners report noteworthy off gassing / initial odor. Those models with at least two inches of memory foam have the greatest off gassing potential.

serta off gassing odor
* partial estimate


Sleeping Hot / Heat Retention

See mattresses and sleeping hot for general analysis.

Serta Perfect Sleeper. About 3% of owners complain that their bed acts as a heat trap. Models with gel foam may provide a limited cooling benefit.

Serta iComfort Hybrid / iSeries. About 5% of owners report their mattress acting as a heat trap – with soft, pillow-top models having the most potential to sleep hot. The gel-infused memory foam seems to be at least partially effective in limiting significant heat buildup.

serta sleeping hot
* partial estimate


Sex Friendly

Serta Perfect Sleeper. The Perfect Sleeper, especially models with continuous coil support, tend to rate above average in regard to love making suitability mainly because of their bounce effect. Sagging of the mattress, however, can make romance difficult.

Serta iComfort Hybrid / iSeries. Pocket coil support tends to limit a bounce effect thus causing the model to rate about average on this issue.

Refer to mattresses and sex for general analysis.

serta love comparison
* partial estimate


Noise

Serta Perfect Sleeper. The coil systems used inside the Serta Perfect Sleeper may make some noise including squeaking and creaking.

Serta iComfort Hybrid / iSeries. The pocket coils used in the iComfort Hybrid / iSeries tend to be quieter than other kinds of innerspring designs, but they still have limited potential to squeak, creak and clunk.

serta noise
* partial estimate


Break-In Period

Serta innerspring beds often have average or better break-in times. Models consisting of mostly regular foam or pillow fill in the comfort layer tend to have a shorter break-in period than models with memory foam, especially those with at least two inches of the material.

serta break in
* partial estimate


Weight

Thicker-model Sertas, especially those containing memory foam, can weigh in excess of 100 pounds – making them difficult to move, handle and lift especially for one person. Several models, however, have handles.

serta heavy weight


Serta Company Ratings

Warranty coverage C Like its competitors Sealy and Simmons, Serta provides 10 years non-prorated coverage. Also similar to competitors Sealy and Simmons, a significant number of consumers historically have reported difficulty in successfully engaging warranty coverage. (See mattress warranties: what to know.)
Return policy B- Serta offers a 120-day trial for iComfort Hybrid / iSeries, allowing one exchange within this time. A redeliver fee may apply. The return / exchange policy for Perfect Sleeper can vary by retailer. (See returning a mattress: what you should know.)
Customer service C Serta tends to provide about average customer support, owner experience data suggests. Most complaints for customer service have to do with what is perceived as a lack of help and professionalism regarding warranty claims, especially those related to sagging.
Marketing accuracy C Serta claims their Perfect Sleeper model "minimizes impact from partner movement " despite persistent claims to the contrary from owners. Aside from this issue and some mild hyperbole, the company is factual in its product presentation.
Specs disclosed C The disclosing of specs allows consumers to know what they are paying for and helps them comparison shop.
Time in business A In business since 1933.
BBB rating A+ Serta currently has an "A+" rating with the Better Business Bureau. Serta has had 155 complaints filed against it in the past three years (51 in past 12 months) which is about average for a mattress manufacturer of its size. Nearly all complaints are for product quality and warranty-related issues (as is the case for Sealy and Simmons).
SLTD rating C+ SLTD (Sleep Like The Dead) company rating of "C+" for Serta is determined by averaging the above company ratings.

Serta Innerspring Mattress Model Prices, Specifications, Competition and Comments

The same or similar Serta models (especially for Perfect Sleeper) often have different names at different retailers. Retailers should, however, be able to provide you with at least basic specifications of the models they sell to help you comparison shop.

Perfect Sleeper iComfort Hybrid iSeries
Comment    
Not ideally suited for daily, long-term use especially by individuals 230+ lbs and couples. Poor motion isolation / couple friendliness from continuous coil models. Considered a hybrid mattress due to its use of both springs and memory foam. Often considered a hybrid due to its use of both springs and memory foam.
Price Twin1    
$365-$1150 $650-$1450 $1200-$2750
Price Full1    
$385-$1100 $900-$1600 $1275-$2775
Price Queen1    
$390-$1125 $1075-$3275 $1300-$2775
Price King1    
$520-$1450 $1600-$3900 $1800-$3200
Thickness    
9-15" 12.5-16" 13-16.5"
Support2    
continuous coil or pocket coil pocket coil in coil pocket coil in coil
Comfort Layer    
1-3" regular foam

1-2" memory foam (select models)

.5-1" gel memory foam (select models)3

regular gel foam (select models)
2-4.5" regular foam

.5-3" gel memory foam3

2" memory foam (select models)

minicoils (select models)
1-3" regular foam

1-4" gel memory foam3
Firmness4    
medium to firm soft to firm soft to firm
Warranty    
10 years non prorated 10 years non prorated 10 years non prorated
Main Competition    
Sealy Posturepedic

Beautyrest Recharge

Other low-priced mattresses
Posturepedic Hybrid

Beautyrest Hybrid

Other hybrid mattresses
Posturepedic Hybrid

Beautyrest Hybrid

Other hybrid mattresses

1 Prices are for a mattress only, not a foundation which often costs an additional $100-$300 depending on mattress size. The price ranges are due to the availability of different models within each line. Models in the higher end of a price range tend to be thicker and or have better material / design.

2 The (duet) pocket coil in coil of iComfort Hybrid / iSeries has an outer and inner coil. The outer coil is designed to contour with minimal pressure while the inner coil provides support. Learn more about the different coil types and their pros and cons.

3 Gel-infused memory foam tends to reduce heat trap complaints by 30% especially if at least two inches of the material is present.

4 Back sleepers tend to prefer medium to firm; side sleepers – soft to medium-firm; stomach sleepers – medium.


Top of page

About our unbiased Serta reviews and research

Ratings are based on over 730 consumer reviews of Perfect Sleeper, iComfort Hybrid, iSeries and similar discontinued models.

75% of our Serta innerspring mattress owner experience data was collected from online message boards and 25% from other sources, primarily review sections on retailer websites and product review websites.

Learn more about our unbiased research methodology and sources.

Sleep Like The Dead receives NO COMPENSATION of any kind from any company, organization or individual to affect in any way or degree the content of our website including our innerspring mattress research.

At Amazon: A Top-Rated Value-Priced Innerspring Mattress

SLEEP PRODUCT RESEARCH: Mattress ReviewsMattress Topper ReviewsPillow ReviewsBed Sheet ReviewsWhite Noise Machine ReviewsSleeping Pill ReviewsSleep Hygiene Products

ABOUT SLEEP LIKE THE DEAD: Our StoryContactSitemapPrivacy Policy

AFFILIATE DISCLOSURE: One or more links to a product offered for sale at Amazon.com may appear on this page, and SleepLikeTheDead.com will earn revenue if a product(s) is purchased through such a link(s).

© 2007-2016 SLTD, Inc. • Copyright Violation Notice