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Mattress Reviews >> Innerspring Mattresses > Serta Bed Reviews

unbiased Serta Innerspring Mattress (Perfect Sleeper & iSeries) Reviews, Ratings & Comparisons

Based on 694 Actual Consumer Experiences

March 14, 2014
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What You Need To Know

THE GOOD: Serta innerspring mattresses are widely available and come in many firmness and comfort levels. Pocket coils (on iSeries) provide somewhat above-average motion isolation and couple friendliness.

THE BAD: Like innerspring beds in general, Serta beds tend to have below-average durability and longevity due to sagging and body impression development. Noise and poor motion isolation are possible from the Perfect Sleeper models.

THE COMPETITION: Sealy Posturepedic and Simmons Beautyrest are the main competition. See mattress comparisons or innerspring mattress reviews to learn how Serta compares.

THE SERTA ALTERNATIVE: Serta iComfort, a foam mattress, rates better than Serta innerspring mattresses.

Contents

Serta Innerspring Mattress Ratings – Summary
Owner Satisfaction
Lifespan / Durability
Prices / Affordability
Pain Relief Potential
Motion Isolation / Couple Friendliness
Off Gassing Odor
Heat Trap Potential
Love Making Suitability
Noise
Weight
Warranty
Serta Company Reputation Ratings
Model Prices, Specifications & Comments

About our unbiased Serta Ratings and research

Ratings are based on nearly 700 consumer reviews of Perfect Sleeper, iSeries and discontinued models. 75% of Serta innerspring mattress owner experience data was collected from online message boards and 25% from other sources, primarily review sections on retailer websites and product review websites. Learn more about our unbiased research methodology and sources.

Serta Innerspring Mattress Ratings – Summary & Comparison

The ratings below – based on 650+ owner experiences – rate and compare Serta innerspring models Perfect Sleeper and iSeries.

Perfect Sleeper iseries*
Sample size 553 101
Owner satisfaction d c-
Lifespan / durability D+ c-
Affordable b+ c
Less (back) pain C b-
Motion isolation D+ b
No initial odor B- c+
Not a heat trap B- c+
Sex friendly B- c
No noise c b-
Conforming C- B-
Back sleep friendly c+ b-
Side sleep friendly c b-
Front sleep friendly c+ b-
Lightweight C+ c-
Availability B+ b
Warranty B- A-
Firmness options B- b+

* Serta iSeries (iSeries, Perfect Day, Trump Home, Bellagio, Profiles) is a newer model with fairly limited owner experience data available. Ratings are based on a combination of iSeries owner experience data, previous-model Perfect Day ratings and the estimate of the Sleep Like The Dead editor.


Owner Satisfaction

Serta innerspring mattresses overall as a group have 63% owner satisfaction. (63 out of 100 based on 694 reviews.)

Serta Perfect Sleeper. Serta Perfect Sleeper has 63% owner satisfaction which is average for an innerspring bed. Satisfaction is often high for the first year then starts to fall due mainly to sagging. The various Perfect Sleeper models tend to rate similar to one another.

Serta iSeries. Serta iSeries is the replacement for the discontinued Serta Perfect Day. Perfect Day had 59% owner satisfaction – well below average compared to all mattresses overall (72%). ISeries will likely improve on Perfect Day's rating somewhat. The various iSeries models likely rate similar to one another.

serta consumer satisfaction
* partial estimate

Owner Satisfaction by Year

The graph below shows that after the first two years Serta innerspring mattress owner satisfaction is and remains somewhat lower than that of all mattresses overall (innerspring, memory foam, latex and air). This is largely due to Serta (like innerspring beds in general) having somewhat worse longevity / durability than the average mattress.

serta satisfaction


Durability / Longevity

Serta Perfect Sleeper. Sagging is the main complaint for the Perfect Sleeper and is reported by at least 20% of owners. It likely has an average useful lifespan of about six years with regular use.

Serta iSeries. Durability / longevity is somewhat unknown due to the newness of the model. Sagging (especially sagging occurring within three years of ownership) was by far the main complaint for the Perfect Day (iSeries predecessor) as at least 25% of owners reported the problem. ISeries models with thick pillow tops may have the most potential for sagging.

serta longevity
* partial estimate


Affordability / Price

Serta Perfect Sleeper. Prices generally range from $300-$1,900 (depending on model and size) making Perfect Sleeper an entry- to mid-level mattress.

Serta iSeries. Prices usually range from $1050-$3,400 (depending on model and size) making iSeries mostly a mid-level mattress.

serta prices


Pain Relief

See mattresses and pain relief for general analysis.

Serta Perfect Sleeper. Initially, the mattress is often effective at (back, hip and shoulder) pain relief. But as the bed wears and sags, pain relief can diminish. And for at least 14% of owners the mattress can cause back pain because of sagging.

Serta iSeries. The mattress performs at least somewhat above average on this issue due likely to the memory foam present in some iSeries models. Mattress sagging, however, can cause pain, especially back pain.

serta back pain
* partial estimate


Motion Isolation

Serta Perfect Sleeper. Models with continuous coil support have poor motion isolation, i.e., couple friendliness, while those models with FreeFlex support (continuous coil / open coil hybrid) have somewhat better motion isolation but still likely no better than fair.

Serta iSeries. The duet pocket coils used in the mattress likely perform above average in regard to their ability to absorb motion from one person so that another person on the bed is not disturbed.

serta motion isolation
* partial estimate


Off Gassing Initial Odor

Serta Perfect Sleeper. Only about 3% of Serta Perfect Sleeper owners complain of noteworthy off gassing / initial smell.

Serta iSeries. At least 5% of iSeries owners report noteworthy off gassing / initial smell. Those models with at least two inches of memory foam will likely have the most potential to off gas.

serta off gassing odor
* partial estimate


Sleeping Hot / Heat Retention

Serta Perfect Sleeper. Less than 3% of owners complain that their bed acts as a heat trap.

Serta iSeries. Early results for the iSeries show that about 5% of owners report their mattress acting as a heat trap. This rate is somewhat better than average for a mattress that can have a significant amount of memory foam. It appears that the gel-infused memory foam used in the iSeries is at least partially effective in preventing significant heat buildup.

serta sleeping hot
* partial estimate


Love Making Friendly

Refer to mattresses and sex for general analysis.

Serta Perfect Sleeper. The Perfect Sleeper, especially models with continuous coil support, tend to rate above average in regard to love making suitability mainly because of their bouncing effect.

Serta iSeries. The iSeries with is pocket coil support tends to limit a bounce effect thus causing the model to likely rate no better than average on this issue.

serta love comparison
* partial estimate


Noise

Serta Perfect Sleeper. As with lower-priced innerspring beds in general, the coil system inside the Serta Perfect Sleeper may make noise including squeaking and creaking.

Serta iSeries. The pocket coils used in the iSeries tend to be quieter than other kinds of innerspring designs, but they still have some potential to squeak, creak and clunk.

serta noise


Weight

Thicker-model Sertas, especially those containing memory foam, can weigh in excess of 100 lbs.

serta heavy weight


Warranty

Overall, Serta warranties are about average to above average. But, like competitors Sealy and Simmons, a significant number of consumers have historically reported difficulty in working with Serta when making a claim. Learn more about mattress warranties.

Serta Perfect Sleeper. Depending on the model, the warranty for Perfect Sleeper is 10-20 years with the first 10 non-prorated. A main complaint by owners is that coverage is insufficient to deal with sagging because 1.5” or greater sagging depth is needed to be eligible.

Serta iSeries. The iSeries warranty is 25 years with the first 10-15 years non-prorated. 1.5” or greater sagging depth for quilted top beds and .75” or greater sagging depth for smooth top (non-quilted) beds is required to engage warranty coverage. These depth requirements are average to better than average.

serta warranty


Serta Company Reputation Ratings

SLTD Rating

SLTD Rating is Sleep Like The Dead's rating of a company. It is an evaluation against all other mattress companies. The rating is based on a combination of factors including product ratings by consumers, customer service, years in business, accuracy of marketing claims, warranty and Better Business Bureau ratings.

serta sltd rating

Better Business Bureau Rating

Serta currently has an "A+" rating with the Better Business Bureau. It is also accredited.

serta bbb rating

Better Business Bureau Rating Stability

BBB rating stability can be an indicator of a company's consistency and long-term commitment to the customer. Serta's rating, like the rating of Sealy and Simmons, has fluctuated significantly in the past.

serta bbb rating stability

Number of bBB Complaints

Serta had 140 complaints filed against it in the past three years which is about average for a mattress manufacturer of its size. Nearly all complaints are for product quality and warranty-related issues (as is the case for Sealy and Simmons).

serta complaints

Customer Service Rating

Serta tends to provide about average customer support, owner experience data suggests. Most complaints for customer service have to do with what is perceived as a lack of help and professionalism regarding warranty claims, especially those related to sagging.

serta customer service


Serta Innerspring Mattress Model Prices, Specifications & Comments

Keep in mind: Some Serta mattress models are made exclusively for select retailers. As a result, model names may vary by retailer. Retailers should be able to provide you with the specifications of the models they sell to help you comparison shop.

Perfect Sleeper iSeries1
Elements Smart Surface ISeries Perfect day Profiles
Comments        
Not well suited for regular, long-term use especially by people 200 lbs+. Gets name from temperature regulating and moisture control fabric. Most models likely have 3" or less of memory foam. Appears to be discontinued but may still be available at retailers while supplies last. Has three layers of memory foam.
Price Twin        
$300-$450 $460-$1000 $1100- $1700 $1100- $1850 $1950- $2950
Price Full        
$320-$550 $600-$1100 $1150- $1700 $1200- $1900 $1975- $2975
Price Queen        
$350-$600 $700-$1200 $1250- $1750 $1300- $2000 $1975- $2975
Price King        
$450-$800 $850-$1400 $1650- $2100 $1500- $2400 $2400- $3400
Thickness        
8.5-10.5" 10-13" 13-15.5" 11-16" 13-17"
Support2        
continuous coil continuous / open coil hybrid pocket coil in coil pocket coil in coil pocket coil in coil
Comfort Layer        
fiber

regular foam3
fiber

regular foam3
1-2" gel memory foam4

1-2" graphene memory foam5

1-2" regular foam

pillow fill
2-3" memory foam

1-3" gel memory foam4

1-3" regular foam

pillow fill
2-4" gel memory foam4

1-3" graphene memory foam5

1- 3" regular foam

pillow fill
Firmness        
medium or firm medium or firm soft to firm soft to firm soft to firm
Warranty        
10 years non prorated 20 years, 10 non prorated 25 years, 15 non prorated 25 years, 15 non prorated 25 years, 15 non prorated
Main Competition        
Sealy Posture-
pedic Classic
Sealy Posture-
pedic Classic, Simmons Beautyrest Recharge
Sealy Posture-
pedic Hybrid, Simmons Beautyrest TruEnergy
Sealy Posture-
pedic Hybrid, Simmons Beautyrest TruEnergy
Sealy Posture-
pedic Hybrid, Simmons Beautyrest TruEnergy

1 Serta markets the iSeries as a spring / memory foam hybrid. Hybrid does not mean that the mattresses consist 50% of memory foam. Although the mattresses are 11" to 16+" thick, memory foam thickness tends to range from just 1" to 4".

2 The pocket coil in coil of the iSeries has an outer and inner coil. The outer coil is designed to contour with minimal pressure while the inner coil provides support. Learn more about the different coil types and their pros and cons.

3 May also contain a small amount of gel memory foam and or latex.

4 Gel-infused memory foam tends to reduce heat trap complaints by 30% especially if at least 2 inches of the material is present.

5 This memory foam is infused with graphene for the purpose of conducting and dispersing heat; its effectiveness according to actual owner experiences is unknown at this time.


At Amazon: A Top-Rated Value-Priced Innerspring Mattress

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Sleep Like The Dead editor discusses Serta innerspring mattress research findings


About our unbiased Serta reviews and research

Our ratings are based on nearly 700 consumer reviews of Perfect Sleeper, iSeries and discontinued models.

75% of our Serta innerspring mattress owner experience data was collected from online message boards and 25% from other sources, primarily review sections on retailer websites and product review websites.

Learn more about our unbiased research methodology and sources.

Sleep Like The Dead receives NO COMPENSATION of any kind from any company, organization or individual to affect in any way or degree the content of our website including our innerspring mattress research.

Remember

Some Perfect Sleeper and iSeries mattress models are made exclusively for select retailers. As a result, model names may vary by retailer.

Retailers should be able to provide you with the specifications of these mattresses to help you comparison shop.

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