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Based on 621 Owner Experiences Gathered From 248 Sources
THE GOOD: Simmons innerspring mattresses are widely available and come in a variety of firmness, comfort and price levels to suit personal preference.
THE BAD: The mattresses have questionable durability / longevity due to sagging and compression – as do innerspring beds in general. Simmons has a relatively high number of Better Business Bureau complaints.
THE MATTRESSES: Beautyrest and Beautysleep are spring-based mattresses made by Simmons (in business since 1870). Models use an open coil, wrapped coil, or pocket coil design and have a total thickness of 10-17 inches. Comfort layer materials can include fiber, regular foam, gel-infused regular foam, memory foam, gel-infused memory foam, and (micro)diamond-infused memory foam.
Complaints and Praises
Longevity and Durability
Affordability and Price
Initial Odor / Off Gassing
Sleeping Hot / Heat Retention
Love Making Suitability
Model Prices, Specifications & Comments
The summary below – based on a total sample of 620+ owner experiences – rates and compares the Simmons Beautysleep and the Simmons Beautyrest models (Recharge, World Class, Hybrid, and Black).
|beauty sleep*||beautyrest recharge / world class**||beautyrest Recharge Hybrid*||beauty- rest black*|
|Owner satis- faction||d+||d+||c-||c-|
|No off gassing||b||B-||c||c-|
|Not a heat trap||b||B-||c-||c-|
|Confor- ming support||D||C||B-||B-|
|Good for sex||B-||C||c||c|
|Large person friendly||D||C||B||B|
|Short break-in time||B||C||C-||D+|
* This model currently has a fairly small, statistically insignificant sample size due to model newness and or low sales volume. Ratings are based on this sample and possibly the owner experiences of similar but discontinued models. Some ratings may also be based in part on the estimate of Sleep Like The Dead.
** Included in the sample size of the Recharge and Recharge World Class are similar but discontinued models, namely Classic, Elite and Exceptionale.
Durability and longevity problems make up over 50% of the complaints from Simmons Beautyrest / Beautysleep consumers. This rate, however, is common for nearly all innerspring bed brands.
Initial comfort / pain relief, better sleep, and good motion isolation make up about 70% of the praises from Beautyrest / Beautysleep consumers.
Simmons innerspring mattresses overall as a group have 63% owner satisfaction ( ).
As the chart below shows, owner satisfaction can differ somewhat by model. All Simmons innerspring models rate below most non-innerspring mattresses (memory foam, latex and air.) See the mattress comparison for details.
* Like other low-priced mattresses, Beautysleep is used in about 30% of cases only temporary / occasionally or by a child / teen. In these cases, owner satisfaction is higher – around 78%.
Like most innerspring mattresses, satisfaction is often high for the first year and then starts to fall at a faster rate than mattresses overall due mainly to sagging / poor longevity.
As is true with most innerspring mattress brands, at least 23% of Simmons innerspring bed (Beautyrest and Beautysleep) owners report sagging occurring to an extent that makes the mattress significantly less comfortable and supportive within the first 3-4 years. Models with a thick pillow top or thick comfort layer often have the most problem with sagging. (See the truth about pillow top mattresses.)
Firm models – models without a pillow top or much padding – tend to have somewhat fewer sagging complaints, but they too can sag significantly.
A person's size / weight does not appear to be a major factor in regard to whether and to what extent a Beautyrest or Beautysleep bed may sag.
On average, consumers report keeping their Simmons innerspring mattress for about six years with regular use. Some consumers keep the mattress for considerably longer than six years and some for considerably less time. Using the mattress only temporarily or occasionally will tend to result in a longer life than six years.
Firm, entry-level Beautysleep and Beautyrest models can start as low as $400 (queen), while the more luxurious and thicker models, especially the Black, can cost $2,500 or more.
See Beautysleep / Beautyrest Prices and Specifications above for more details.
Owners often report good initial pain relief from their Simmons mattress, including a minimization of pressure points.
However, the prevention and reduction of pain – such as back, hip and shoulder pain – is generally not a long-term strength of the bed nor is it a strength of innerspring mattresses in general.
Sagging / compression, including the development of body impressions, often at least partially undermines pain relief. At least 16% of Beautyrest owners report that sagging is a cause of pain, especially back pain. An additional 10% say pain is caused by too much firmness or too much softness.
See Mattresses and Pain Relief for more analysis.
Simmons Beautyrest's pocketed coils are fairly effective in isolating movement made by one person so that another person on the bed is not disturbed. Put differently, the coils tend to minimize bounce. As a result, Beautyrest has above average couple friendliness. Owner experience data shows that motion isolation and couple friendliness is an advantage that Beautyrest tends to have over several models of the competition.
Simmons Beautysleep (not Beautyrest) models use open coil or non-pocketed coils which tend to have less-than-average motion-isolating ability.
Beautyrest and Beautysleep tend to not have a significant problem with off gassing. Only about 4% of owners overall report bothersome off gassing. Off gassing is a chemical-like odor that a mattress can give off when it is new due to the packaging and or manufacturing process.
Overall, about 6% of Simmons innerspring mattress owners report a sleeping hot problem. In other words, these owners report that their mattress traps their body heat at least part of the time to an uncomfortable extent. Models that have significant memory foam or those with a thick pillow top have the most potential to sleep hot.
Several Simmons innerspring mattress models contain gel-infused foam (regular or memory) which is designed to sleep cooler longer than non-gel-infused foam. At least 1.5 inches of the material is likely needed to minimize heat retention, but most Beautyrest models have less than this amount. Learn more about gel-infused foam.
Innerspring beds in general tend to have somewhat above average ratings on this issue mainly because of the bounce action they provide. The Beautyrest, however, with its motion-isolating pocket coil design tends to limit bounce.
More info: Mattresses and Sex Comparison
As is the case with most innerspring beds, the coils inside the Simmons Beautyrest and especially the Beautysleep can at least occasionally make a popping or clunking sound – especially as the mattress ages – say about 4% of owners. The Beautyrest, however, tends to perform better on this issue than most competing innerspring beds.
Thicker and more expensive Simmons models, especially the Black which can be up to 17 inches thick, can weigh considerably more than thinner, less expensive models. Heavy weight can make changing linens as well as transporting, rotating or moving the bed difficult.
Like its competitors Sealy and Serta, Simmons has recently reduced its Beautyrest mattress warranty from 20-25 years total (10-15 years non-prorated) to 10 years total, non-prorated coverage.
At least 15% of Simmons innerspring mattress owners complain that the warranty is lacking in regard to coverage for sagging. This is generally a complaint for all innerspring mattress brands.
More info: Mattress Warranties: What You Should Know.
The majority of owners who rate Simmons customer service say it is no better than fair. This rating is about average for innerspring mattress manufacturers overall.
This rating refers to what extent Simmons discloses the specifications of its innerspring mattresses. Simmons tends to do a fair to good job of providing thickness measurements for the various layers of its mattresses, but details on the makeup of the materials is limited. Also, information on coil counts has some inconsistencies. As a result, comparison shopping and making an informed buying decision can be somewhat impeded.
SLTD (Sleep Like The Dead) Rating for Simmons is a "C". This rating is based on a combination of factors such as product ratings by consumers, years in business, customer service, transparency of specifications, warranty, Better Business Bureau (BBB) rating and rating stability, number of BBB complaints / business size ratio.
Simmons currently has a "B" rating with the BBB. Learn more about BBB ratings and what they mean.
BBB rating stability can be an indicator of a company's consistency and long-term commitment to the customer. Simmons' rating, more so than Sealy and Serta, has fluctuated significantly in the past but has become more stable in the past two years.
Simmons has had 166 complaints filed against it over the past three years. This number is above average for a mattress manufacturer the size of Simmons. Most complaints against the company are for warranty and product quality issues (as is the case for Sealy and Serta).
- Prices below are for a mattress only, not a foundation which often costs an additional $100-$300 depending on mattress size.
- The price ranges below are due to the availability of different models within each line. Models in the higher end of a price range tend to be thicker and or have better material / design.
- The prices below are an estimate of what is actually paid by consumers, not the asking / retail price. Negotiation is often possible with those retailers that charge more than the prices below.
|Beauty Sleep||Beautyrest Recharge||Beautyrest Recharge World Class||Beautyrest Recharge Hybrid||Beautyrest Black|
|Likely best suited for temporary / occasional use or use by child / teen.||Good value potential, especially for the less pricey models.||Similar to Recharge but has gel memory foam (in small quantity), about 20% higher coil count, and micro coils on some models.||Although marketed as a memory foam / spring hybrid, memory foam makes up on average just 20% of mattress thickness (5% to 37% depending on model).
||Its specifications do not seem to fully justify its higher price.|
|open coil or wrapped coil||pocket coil||pocket coil||pocket coil||pocket coil|
|3-5.5" of regular foam
memory foam in center third of mattress (select models)
|.5-2" of memory foam
3-5" of regular foam
|1.5-2" of memory foam
.5-1.5" of gel memory foam
3" of regular foam
micro coils (select models)2
|1.5 - 2.5" of memory foam
.5" of gel memory foam
2-5" of regular foam
1" diamond- infused memory foam (select models)3
micro coils (select models)2
|.5-1" of memory foam
6" of regular foam
3" of latex (select models)
.5-2" of micro diamond- infused memory foam (select models)3
micro coils (select models)2
|medium-soft to medium-firm||mostly medium to firm||soft to firm||medium-soft to medium-firm||soft to firm|
|3-10 year non-prorated||10 year non-prorated||10 year non-prorated||10 year non-prorated||10 year non-prorated|
|Main Compe- tition|
|Serta Perfect Sleeper
1 Learn more about these coil types and how they compare to others.
2 Microcoils are an extra layer of low-profile pocket coils.
3 This memory foam is infused with diamond particles for the purpose of conducting and dispersing heat; its effectiveness according to actual owner experiences is unknown at this time.
Our ratings are based on 620+ owner experiences of various Simmons innerspring models including but not necessarily limited to Beautysleep, Beautyrest Hybrid, Black, Recharge, Recharge World Class, Classic, Elite, Exceptionale and NxG.
Simmons owner experience data was gathered from diverse and credible sources. Learn more about our mattress research methodology and sources.
– About one-quarter of Simmons innerspring mattress consumers report sagging or body impressions developing within the first 36 months of ownership. This rate is similar to that of other innerspring mattress brands.
– A sleeper's size and weight tend to not be significant factors in regard to whether and how much the Simmons may sag / develop impressions.
– About 10% of owners of models that have two or more inches of memory foam report sleeping hot. This rate is about twice that of models that have little or no memory foam.
– Like other innerspring mattresses in its price range, most BeautySleep models are not ideally suited for regular and long-term use.
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