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unbiased Serta iComfort Memory Foam Mattress Review, Ratings and Comparisons [why trust]

Based on 552 Consumer Experiences Gathered From 170 Sources

June 8, 2017

What You Need To Know

THE GOOD: Several models and firmness levels to suit personal preference • above average edge support for a foam-based mattress • wide availability in stores • 120-day trial.

THE BAD: Potential for poor longevity / durability and poor support.

THE MATTRESS: Serta iComfort (not to be confused with iComfort Hybrid) is made in USA and is priced $650-$3,900. It consists of a 6-7 inch foam base beneath (gel) memory foam and support foam.

THE COMPETITION: Tempur-Pedic and Sealy Memory Foam and other mid- to high-priced beds. See how iComfort compares in the memory foam mattress reviews – summary and the side-by-side mattress comparison. Also see how Serta and traditional mattress brands in general compare to newer brands.

Contents

Serta iComfort Ratings – Overview
Key Comparisons
iComfort Model Ratings & Comparison
Person Size and Sleep Position Suitability
Serta Company Ratings

Serta iComfort Memory Foam Mattress Ratings

The ratings – based on 550+ consumer reviews gathered using an unbiased, accurate methodology – show how Serta iComfort compares to the average mattress.

Owner satisfaction C iComfort overall has 74% owner satisfaction. More.
Affordable C- Prices are $650-$3,900, not including a foundation. The average queen iComfort costs about $1,850. More.
Durability / longevity D+ 20%+ of owners report a loss of support and or the development of significant body impressions ("peaks and valleys") occurring within three years of ownership. Learn more.
Support c iComfort's base / support layer likely lacks the thickness and or density preferred by those seeking a highly supportive mattress.
Less (back) pain C Sagging of the bed especially can cause at least some discomfort and back pain, report about 18% of owners. (See mattresses and pain relief for general analysis.)
Minimizes pressure B For average- to large-sized people especially, iComfort tends to at least moderately conform and mold to one's body resulting in well distributed support and pressure-point relief.
Easy to move on / get up off C- iComfort's conforming ability can provide some resistance to movement, including changing positions and getting up off the bed. As a result, the bed is not ideally suited for the weak, sick, disabled, or elderly.
Motion isolation A- Motion isolation tends to be a strength of memory foam in general. A bed with good motion isolation is couple friendly in that it isolates movement made by one person so the other person is not disturbed.
Edge support b- Unlike many foam mattresses, iComfort provides support to keep a person from rolling off the bed when close to the edge. About 7% of owners, however, report deteriorating edge support.
No initial odor / off gassing C- Off gassing is the release of a chemical-like odor that can occur when a mattress is new. About 9% of iComfort owners complain of a moderate-to-strong initial odor. More.
No sleeping hot c+ About 7% of owners, especially those who live in warmer climates, report iComfort acting as a heat trap. More.
Sex friendly C- iComfort provides little or no bounce which is often considered a negative. Most iComfort models are heavy enough to stay in place. (See mattresses and sex for general analysis).
No noise A- The mattress itself is silent under all conditions (but the foundation may in some instances make noise).
No topper needed B- About 7% of owners need to add a topper to the mattress to improve softness and comfort.
Short break in C- Like many foam mattresses, break-in time tends to be slightly longer than that of the average mattress especially for firm models.
Easy to maintain C iComfort, like most memory foam beds, is a one-sided design. Serta suggests rotating the mattress (head to foot) every few months for year one and then twice annually after that.
Easy to lift, handle, move C- Average weight of a queen iComfort is about 95 lbs. The thicker and more expensive iComfort models may be difficult to move, transport and maneuver especially for one person.
Convenient try-out A- iComfort tends to be widely available in stores – as opposed to only online – which allows shoppers to briefly try the mattress before buying.

Serta iComfort Key Comparisons

Owner Satisfaction

Serta iComfort overall has 74% owner satisfaction. This rate is lower than that of memory foam mattresses overall (80%) but about equal to that of all mattresses overall (73%). The various iComfort models have tended to rate similar to one another (74%).

iComfort chart

Longevity / Durability

20%+ of owners report a loss of support and or the development of significant body impressions ("peaks and valleys") occurring within three years of ownership. This rate is higher than the rate for both the average mattress and the average memory foam mattress.

Serta has recently to a large extent revamped its model lineup; it is unclear at this time if the new models will perform better than the outgoing models in regard to longevity / durability.

iComfort sagging chart
*within three years of ownership.

Price

Serta iComfort on average is significantly more expensive than both the average mattress and those mattresses with generally similar specifications.

icomfort price compare

Initial Odor / Off Gassing

Off gassing is a chemical-like odor that a mattress may release when new. Serta iComfort off gasses somewhat less often and less strongly than the average memory foam mattress. See memory foam off gassing for general analysis.

icomfort off gassing comparison chart

Sleeping Hot / Heat Retention

A mattress that "sleeps hot" acts as a heat trap thereby undermining sleep quality. While the iComfort sleeps hot about as often as the average mattress, it sleeps hot less often than the average memory foam mattress.

Softer iComfort models are more likely to sleep hot than firmer ones due chiefly to the fact that the sleeper often lies lower in the mattress where there is less airflow. (See memory foam heat retention for general analysis.)

icomfort heat comparison chart

Serta iComfort Memory Foam Model Prices and Specs

Prices are for the mattress only and do not include a foundation which is $150-$300 depending on size. Foam density as indicated below is an estimate.

  Price Thickness Comfort / Support Layers Base Layer Firmness
Blue 100 Gentle Firm $660 tw
$920 full
$1100 qn
$1600 kg
9.75" .75" 3 lb/ft* gel memory foam

2" 4 lb/ft* gel memory foam

1" support foam
6" foam med-firm to firm
Blue 300 Firm $1050 tw
$1220 full
$1400 qn
$1900 kg
11.25" .75" 3 lb/ft* gel memory foam

1" 4 lb/ft* gel memory foam

1" support foam

1.5" 5 lb/ft* memory foam
7" foam firm
Blue 500 Plush $1250 tw
$1420 full
$1600 qn
$2100 kg
11.25" .75" 3 lb/ft* gel memory foam

2" 3.5 lb/ft* gel memory foam

1.5" 4 lb/ft* memory foam
7" foam med-soft
Blue Max 1000 Plush $1450 tw
$1620 full
$1800 qn
$2300 kg
13" 1" 3 lb/ft* gel memory foam

3" 4 lb/ft* memory foam

2" support foam
7" foam med-soft
Blue Max 1000 Cushion Firm $1450 tw
$1620 full
$1800 qn
$2300 kg
12.5" 1" 3 lb/ft* gel memory foam

1.5" 5 lb/ft* memory foam

1" support foam

1" 4 lb/ft* gel memory foam

1" support foam
6" foam med-firm
Blue Max 3000 Plush $1950 tw
$2300 qn
$3000 kg
14" 1" 3 lb/ft* gel memory foam

1.5" 4 lb/ft* memory foam

2" 4 lb/ft* gel memory foam

2" support foam

1" air foam
6" foam soft to med-soft
Blue Max 5000 Luxury Firm $2450 tw
$2800 qn
$3500 kg
13.5" 1" 3 lb/ft* gel memory foam

3" 5 lb/ft* memory foam

2" support foam

1.5" air foam
6" foam medium
Outgoing Models Below – Available While Supplies Last.
Foresight $700 tw
$900 full
$1075 qn
$1600 kg
9.5" 1" regular foam

2" 4 lb/ft* gel memory foam
6" foam med- firm to firm
Guidance $1150 tw
$1300 full
$1475 qn
$2000 kg
10.5" 2" regular foam

2" 4 lb/ft* gel memory foam
6" foam med- firm to firm
Savant Plush $1450 tw
$1600 full
$1775 qn
$2300 kg
11.5" 2" 4 lb/ft* memory foam

1" regular foam

2" 4 lb/ft* gel memory foam
6" foam soft
Savant Cushion Firm $1450 tw
$1600 full
$1775 qn
$2300 kg
11.5" 3" 4 lb/ft* gel memory foam

2" support foam
6" foam med- firm
Prodigy $1750 tw
$1900 full
$2075 qn
$2600 kg
12.5" 3" 4 lb/ft* gel memory foam

2" 4 lb/ft memory foam

1" regular foam
6" foam med- soft
F300 $1950 tw
$2275 qn
$2900 kg
13.5" 2" 4 lb/ft* gel memory foam

2" mini coils

3" regular foam
6" foam med-
soft
F500 $2450 tw
$2775 qn
$3400 kg
14" 2" 4 lb/ft* gel memory foam

2" mini coils

2" 4 lb/ft memory foam

2" regular foam
6" foam med
F700 $2950 tw
$3275 qn
$3900 kg
13.5" 3" 4 lb/ft* gel memory foam

2" mini coils

2" regular foam
6" foam med to med- firm

* Density is estimate.


Person Size and Sleep Position Suitability For iComfort

The table below evaluates iComfort models for person size and sleep position. It shows what tends to be true for owners; your personal evaluation may differ. See the mattress firmness guide for details based on your body type. And people of below- and above-average weight, see the mattress guide for large and small people.

  Average-Sized People
(130-230 lbs)
Heavy People
(230+ lbs)
Light People
(under 130 lbs)
Blue 100 Gentle Firm Back Sleep Friendly* B- B C+
Side Sleep Friendly* C+ C D+
Stomach Sleep Friendly* B- B- C
Blue 300 Firm Back Sleep Friendly* B- B C
Side Sleep Friendly* C- C+ D+
Stomach Sleep Friendly* C+ B- C-
Blue 500 Plush Back Sleep Friendly* B- C B
Side Sleep Friendly* B- C- B
Stomach Sleep Friendly* B- C- B
Blue Max 1000 Plush Back Sleep Friendly* B- C B
Side Sleep Friendly* B- C- B
Stomach Sleep Friendly* B- C- B
Blue Max 1000 Cushion Firm Back Sleep Friendly* B B B-
Side Sleep Friendly* B B- C-
Stomach Sleep Friendly* B B- C+
Blue Max 3000 Plush Back Sleep Friendly* B- C B
Side Sleep Friendly* B- C- B
Stomach Sleep Friendly* C+ C- B
Blue Max 5000 Luxury Firm Back Sleep Friendly* B B B
Side Sleep Friendly* B C+ B-
Stomach Sleep Friendly* B C+ B-

Outgoing Models Below – Available While Supplies Last.

Foresight Back Sleep Friendly B- B C
Side Sleep Friendly C- C D
Stomach Sleep Friendly B B C
Guidance Back Sleep Friendly B- B C-
Side Sleep Friendly C- C D
Stomach Sleep Friendly B- B C-
Savant Plush Back Sleep Friendly B- C B
Side Sleep Friendly C+ C- B
Stomach Sleep Friendly C+ C- B
Savant Cushion Firm Back Sleep Friendly B B C
Side Sleep Friendly C C+ D+
Stomach Sleep Friendly B- B C
Prodigy Back Sleep Friendly B B C
Side Sleep Friendly C+ B- C
Stomach Sleep Friendly B B C
F300 Back Sleep Friendly B B C
Side Sleep Friendly B- B- C
Stomach Sleep Friendly B B C
F500 Back Sleep Friendly B- C B
Side Sleep Friendly B- C- B
Stomach Sleep Friendly B- C- B
F700 Back Sleep Friendly B B B-
Side Sleep Friendly B B C
Stomach Sleep Friendly B B B-

* Estimate to partial estimate due to model newness.


Serta Company Ratings

Warranty coverage C Serta provides 10 years non-prorated coverage. (See mattress warranties: what to know.)
Return policy B- Serta provides a 120-day trial for iComfort, allowing one exchange within this time. You must keep the mattress at least 30 days before being eligible for a return. A redeliver fee may apply. (See returning a mattress: what you should know.)
Customer service C Serta tends to provide about average customer support, owner experience data suggests. Most complaints for customer service have to do with what is perceived as a lack of help and professionalism regarding warranty claims, especially those related to sagging.
Marketing accuracy B Aside from perhaps somewhat overstated claims regarding mattress coolness, Serta is essentially factual in its claims and product presentation.
Access to customer reviews C- At the Serta website, reviews posted there cannot be sorted. And negative reviews are often only available after going through many pages.
Integrity of customer reviews C- This refers to how closely consumer ratings for iComfort appearing on Serta's website correspond to consumer ratings at independent sources. In total, ratings at Serta's website are higher than those found at other sources by a significant margin.
Specs disclosed C+ The disclosing of specs allows consumers to know what they are paying for and helps them comparison shop. Thickness of the various mattress layers is available but not material density.
Specs accurate d+ At least 5% of iComfort owners report that their mattress is smaller than its stated specifications by up to five inches.
Time in business A- Serta was founded in 1931 and has been under current ownership since 2005.
BBB rating A+ Serta currently has an "A+" rating with the Better Business Bureau. Serta has had 149 complaints filed against it in the past three years which is about average for a mattress manufacturer of its size. Nearly all complaints are for product quality and warranty-related issues (as is the case for Sealy and Simmons).
SLTD rating C+ SLTD (Sleep Like The Dead) company rating of "C+" for Serta is determined by averaging the above company ratings.


About our unbiased Serta iComfort review and research

Ratings are based on 550+ iComfort owner experiences. The data was gathered from diverse and credible sources. Learn more about our research methodology and why you can trust our mattress reviews.

remember

– The iComfort comes with a 120-day trial. You must, however, keep the bed at least 30 days.

– At least 20% of iComfort owners report a loss of support and or the development of body impressions ("peaks and valleys") within three years of ownership. This rate is higher than average for a memory foam mattress.

– Unlike many foam mattresses, iComfort provides support to keep a person from rolling off the bed when close to the edge.

– The Serta iComfort, like memory foam beds in general, is couple friendly in that it tends to isolate movement made by one person so the other is not disturbed.

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