-> #1 in Sleep Product Research
-> Unbiased and Independent
-> Millions Served Since 2008

Mattress Ratings >> Memory Foam Mattresses > Serta iComfort Memory Foam Beds

unbiased Serta iComfort Memory Foam Mattress Review, Ratings and Comparisons

Based on 587 Consumer Experiences Gathered From 198 Sources

March 2, 2016

What You Need To Know

THE GOOD: The Serta iComfort comes in many models and firmness levels to suit personal preference. The mattress has limited reports of significant off gassing. It has generally wide availability in stores and a 120-day trial.

THE BAD: Main complaints include below average longevity / durability and less-than-adequate support.

THE MATTRESS: iComfort (not to be confused with iComfort Hybrid) has a 6-inch foam base beneath gel-infused memory foam, regular foam and possibly regular memory foam and mini coils. iComfort is made by Serta which is the largest U.S. mattress maker.

THE COMPETITION: Tempur-Pedic and Sealy Optimum are iComfort's closest competition. See how iComfort compares to these and other brands in the memory foam mattress reviews – summary and the side-by-side mattress comparison.

Serta iComfort Memory Foam Mattress Ratings

The ratings – based on 580+ consumer reviews gathered using an unbiased, accurate methodology – show how Serta iComfort compares to the average mattress.

Owner satisfaction C iComfort overall has 74% owner satisfaction. The various models tend to rate similar. Learn more.
Durability / longevity D+ 24%+ of owners report a loss of support and or the development of significant body impressions ("peaks and valleys") occurring within three years of ownership. Learn more.
Price c- $750 to $3,200 depending on model / size with the average queen costing $1,983. A foundation costs an additional $50-$300+.
Value C+ When compared to Tempur-Pedic, owners often praise iComfort for value. However, less expensive mattresses than iComfort are available that have similar or better specs and owner satisfaction.
Supportive c The iComfort's base / support layer may lack the thickness and or density preferred by those seeking a highly supportive mattress.
Conforming B iComfort (especially models with medium or soft firmness) tend to moderately conform and mold to one's body resulting in well distributed support and pressure-point relief.
Less (back) pain C+ Sagging of the bed especially can cause at least some discomfort and back pain, report about 17% of owners. (See mattresses and pain relief for general analysis.)
Motion isolation A- Motion isolation tends to be a strength of memory foam in general. A bed with good motion isolation is couple friendly in that it isolates movement made by one person so the other person is not disturbed.
Easy to move on / get up off C- iComfort's conforming ability can provide some resistance to movement, including changing positions and getting up off the bed. As a result, the bed is not ideally suited for the weak, sick, disabled, and elderly.
No initial odor / off gassing C Off gassing is the release of a chemical-like odor that can occur when a mattress is new. About 10% of iComfort owners complain of a moderate-to-strong initial odor. See the off gassing comparison below and memory foam off gassing for more analysis.
No sleeping hot c- 6% of consumers, especially those who live in warmer climates, report iComfort acting as a heat trap. For more analysis see the sleeping hot comparison below and memory foam heat retention.
Sex friendly C- Owner opinion tends to be split on this issue. iComfort provides no or limited bounce which is often considered a negative. (See mattresses and sex for general analysis).
Edge support b- Unlike many foam mattresses, iComfort provides support to keep a person from rolling off the bed when close to the edge. About 7% of owners, however, report deteriorating edge support.
Avg-sized person friendly C iComfort is likely best suited for people of average size, namely those 130-240 pounds.
Heavy person friendly C- Given the weight sensitivity of memory foam, large people (230+ lbs) tend to benefit the most from the foam's contouring properties. However, iComfort's base / support layer may lack the needed thickness / density to provide ideal support for larger people.
Light person friendly c- Given the weight sensitivity of memory foam, lighter people (120 lbs or less) tend to benefit the least from the contouring properties of the foam especially if the mattress is firm.
Size accuracy d At least 5% of iComfort owners report that their mattress is smaller than its stated specifications by up to five inches.
No noise A- The mattress itself is silent under all conditions, but the foundation may in some instances make noise.
Short break in C- Like many foam mattresses, break-in time tends to be slightly longer than that of the average mattress especially for firm models.
Easy to maintain B The iComfort, like most memory foam beds, is a one-sided design. Serta suggests rotating the mattress (head to foot) every few months for year one and then twice annually after that.
Easy to lift, handle, move C- Average weight of a queen iComfort is about 95 lbs. The thicker and more expensive iComfort models may be especially heavy and difficult to move, transport and maneuver especially for one person.
Warranty C The warranty is 10 years non-prorated. (See mattress warranties: what you should know.)
Return policy b The bed has a 120-day trial, but must be kept for at least 30 days. (See returning a mattress: what you should know.)
Marketing accuracy D+ Serta cites studies related to iComfort's support and cooling ability which appear to somewhat conflict with actual owner experience data.
Specs disclosed d+ Serta does not consistently disclose the thickness of the various layers of its beds nor foam density. This can make it difficult for consumers to comparison shop and make an informed buying decision.
Customer Service c Serta's customer service has historically been considered no better than average.
Better Business Bureau rating a+ Serta has an "A+" BBB rating which has been stable as of recently. The company has had 151 complaints filed against it in the past three years and 50 in the past year.
SLTD company rating C+ See the Sleep Like The Dead (SLTD) company rating breakdown for Serta.

Serta iComfort Memory Foam Model Ratings, Prices, Specs

The table below is sorted by price. Prices are for the mattress only and do not include a foundation which is $150-$300 depending on size.

  Owner Satis- faction (sample)1 Sleep Position Rating2 Price Thick-
ness3
Comfort / Support Layers (density)4 Base Layer Firm- ness5
Insight6 74% (95) back: good to fair

side: fair

front: good to fair
$750 tw
$900 full
$1075 qn
$1500 kg
8.5" .75" regular foam

1.5" gel memory foam
6" foam med- firm
Foresight not avail - new model back: good to fair

side: good to fair

front: good to fair
$850 tw
$1100 full
$1275 qn
$1800 kg
9.5" 1" regular foam

2" gel memory foam
6" foam med
Genius6 70% (91) back: good to fair

side: poor

front: fair
$1050 tw
$1200 full
$1375 qn
$1800 kg
10.5" .75" regular foam

1.5" gel memory foam

2" support foam
6" foam extra firm
Guidance not avail - new model back: good to fair

side: fair

front: good to fair
$1150 tw
$1300 full
$1475 qn
$2000 kg
10.5" 2" regular foam

2" gel memory foam
6" foam med- firm
Savant Plush6 76% (199) back: good to fair

side: good

front: fair
$1250 tw
$1400 full
$1575 qn
$2000 kg
11.5" 2" memory foam

1" regular foam

.75" regular foam

1.5" gel memory foam
6" foam med- soft
Savant Cushion Firm6 74% (47) back: good to fair

side: fair

front: good to fair
$1250 tw
$1400 full
$1575 qn
$2000 kg
11.5" 75" regular foam

2.5" gel memory foam

2" support foam
6" foam med- firm
Inception6 75% (10) back: good to fair

side: good

front: good to fair
$1200 tw
$1600 full
$1775 qn
$2200 kg
11" 1" graph- ene memory foam

1" regular foam

2" gel memory foam

1" gel disk support foam
6" foam med- firm
Prodigy6 74% (90) back: good to fair

side: good

front: good to fair
$1450 tw
$1600 full
$1775 qn
$2200 kg
12.5" 2" memory foam

1" regular foam

.75" regular foam

2.5" gel memory foam
6" foam med
Savant III Plush not avail - new model back: good to fair

side: good

front: fair to poor
$1450 tw
$1600 full
$1775 qn
$2300 kg
11.5" 2" memory foam

1" regular foam

2" gel memory foam
6" foam soft
Savant III Cushion Firm not avail - new model back: good to fair

side: fair

front: good to fair
$1450 tw
$1600 full
$1775 qn
$2300 kg
11.5" 3" gel memory foam

2" support foam
6" foam med- firm
Acumen6 85% (7) back: good to fair

side: good

front: good to fair
$1500 tw
$1900 full
$2075 qn
$2500 kg
12" 4" gel memory foam

1" regular foam

1" gel disk support foam
6" foam med
Acumen Firm6 not avail back: good to fair

side: poor

front: fair
$1500 tw
$1900 full
$2075 qn
$2500 kg
12" 2" gel memory foam

3" regular foam

1" gel disk support foam
6" foam extra firm
Prodigy III not avail - new model back: good to fair

side: good

front: fair
$1750 tw
$1900 full
$2075 qn
$2600 kg
12.5" 3" gel memory foam

2" memory foam

1" regular foam
6" foam med- soft
Renewal6 not avail back: good to fair

side: fair to poor

front: good to fair
$1850 tw
$2100 full
$2275 qn
$2700 kg
12.5" 75" regular foam

3.5" gel memory foam

2" support foam
6" foam firm
Vivacious6 100% (2) back: fair

side: good

front: fair to poor
$1950 tw
$2200 full
$2375 qn
$2800 kg
13" 1" memory foam

1" regular foam

75" regular foam

4" gel memory foam
6" foam soft
Reinvention6 73% (11) back: good to fair

side: fair

front: good to fair
$1900 tw
$2300 full
$2475 qn
$2900 kg
12.5" 2" graphene memory foam

1" regular foam

.5" latex

2" gel memory foam

1" gel disk support foam
6" foam med-
firm
Avid6 not avail back: good to fair

side: good

front: good to fair
$2150 tw
$2400 full
$2575 qn
$3000 kg
14" 1.5" regular foam

3.5" gel memory foam

3" support foam
6" foam med
Epic6 not avail back: good to fair

side: good

front: fair
$2200 tw
$2600 full
$2775 qn
$3200 kg
13.5" 2" graphene memory foam

1" regular foam

1.5" gel regular foam

2" gel memory foam

1" gel disk support foam
6" foam med- soft
F300 not avail - new model back: good to fair

side: good

front: fair
$2275 qn
$2900 kg
13.5" 2" gel memory foam

2" mini coils

3" regular foam
6" foam med-
soft
F500 not avail - new model back: good to fair

side: good to fair

front: good to fair
$2775 qn
$3400 kg
14" 2" gel memory foam

2" mini coils

2" memory foam

2" regular foam
6" foam med
F700 not avail - new model back: good to fair

side: fair

front: good to fair
$3720 qn
$3900 kg
13.5" 3" gel memory foam

2" mini coils

2" regular foam
6" foam med- firm

1Owner Satisfaction (sample). A sample of at least 50 is needed to provide statistically significant results.

2Sleep Position Rating. Shows what tends to be true for most owners; your own personal evaluation may differ. Estimate for newly released models. Back sleepers tend to prefer firm or medium; stomach sleepers medium-soft to medium-firm; side sleepers medium to soft. Learn more.

3Thickness. Estimate for newly released models. Thicker mattresses are generally for heavier people or anyone seeking a tall mattress profile. People of above-average size (230+ lbs) should likely avoid mattresses less than 9-inches thick. Learn more.

4Estimate for newly released models. Gel memory foam and graphene memory foam tend to reduce heat trap complaints by 30% especially if at least 2" of material is present.

5Firmness. The firmness shows what tends to be true for most owners; your personal evaluation may differ.

6Recently discontinued but may still be available while supplies last.


Analysis of Key Issues

Owner Satisfaction

Serta iComfort overall has 74% owner satisfaction. This rate is lower than that of memory foam mattresses overall (81%) but similar to that of all mattresses overall (73%) which includes types memory foam, innerspring, air, latex and futon.

iComfort chart

Longevity / Durability

24%+ of owners report a loss of support and or the development of significant body impressions ("peaks and valleys") occurring within three years of ownership. This rate is higher than the rate for both the average mattress and the average memory foam mattress. All iComfort models appear to have similar durability / longevity.

iComfort sagging chart
*within three years of ownership.

Initial Odor / Off Gassing

Off gassing is a chemical-like odor that a mattress may release when new. Serta iComfort off gasses considerably less often and less strongly than the average memory foam mattress. However, the more expensive and thicker iComfort models may be somewhat more likely to off gas than the less expensive, thinner models.

icomfort off gassing comparison chart

Sleeping Hot / Heat Retention

A mattress that "sleeps hot" acts as a heat trap and can undermine sleep quality. While the Serta iComfort sleeps hot about as often as the average mattress, it sleeps hot less often than the average memory foam mattress.

The reason the iComfort performs better than the average memory foam mattress on this issue is likely due at least in part to its layer of gel-infused memory foam. Learn more about gel foam and heat retention.

icomfort heat comparison chart


Comparison: Serta iComfort Vs Tempur-Pedic

Tempur-Pedic is often a main competitor to iComfort. The table below shows how the two compare overall based on actual owner experiences. Compare specific models in the side-by-side mattress comparison.

  Serta iComfort Tempur-
Pedic
 
Owner satisfaction C B Tempur-Pedic has a higher satisfaction rate (81%) than iComfort (75%).
Durability / longevity D+ B Tempur-Pedic likely has a 30% or greater lifespan on average.
Affordable C- D Avg price for Tempur-Pedic is $3,336; iComfort $1,983.
Less pain C+ B+ --
Supportive C B Tempur-Pedic often has a thicker support layer.
Firmness options A- A Both have over 12 model choices ranging from soft to firm.
Motion isolation A- A --
Easy to move on / get up off C- D+ Can vary by model, but iComfort overall performs better.
No initial odor C+ D+ iComfort wins on this issue by a significant margin.
No sleeping hot C- D+ iComfort overall does better perhaps due to its use of gel foam.
Good for sex C- C Both have similar pros on cons on this issue.
Edge support B- C- iComfort provides edge support; Tempur-Pedic doesn't.
Short break in C- D --
No noise A A --
Easy to lift, handle, move C- D- --
Specs disclosed d+ d- Both fail to regularly disclose important facts about their mattresses.
Warranty C C 10 years non-prorated for both.
Customer service C C+ --
BBB rating A+ A+ --
Sleep Like The Dead company rating C- C --


About our unbiased Serta iComfort review and research

Ratings are based on 580+ iComfort owner experiences. The data was gathered from diverse and credible sources. Learn more about our research methodology.

remember

– The iComfort comes with a 120-day trial. You must, however, keep the bed at least 30 days.

– Off gassing and heat retention, two fairly common complaints for memory foam mattresses in general, are less common for Serta iComfort.

– At least 20% of iComfort owners report a loss of support and or the development of body impressions ("peaks and valleys") within three years of ownership. This rate is higher than average for a memory foam mattress.

– The Serta iComfort, like memory foam beds in general, is couple friendly in that it tends to isolate movement made by one person so the other is not disturbed.

At Amazon: A Top-Rated Memory Foam Topper

SLEEP PRODUCT RESEARCH: Mattress ReviewsMattress Topper ReviewsPillow ReviewsBed Sheet ReviewsWhite Noise Machine ReviewsSleeping Pill ReviewsSleep Hygiene Products

ABOUT SLEEP LIKE THE DEAD: Our StoryContactSitemapPrivacy Policy

AFFILIATE DISCLOSURE: One or more links to a product offered for sale at Amazon.com may appear on this page, and SleepLikeTheDead.com will earn revenue if a product(s) is purchased through such a link(s).

© 2007-2016 SLTD, Inc. • Copyright Violation Notice