-> #1 in Sleep Product Research
-> Unbiased and Independent
-> Millions Served Since 2008

Mattress Ratings >> Memory Foam Mattresses > Serta iComfort Mattress Bed

unbiased Serta iComfort Mattress Review, Ratings and Comparisons

Based on 570 Actual Consumer Experiences

May 30, 2015

What You Need To Know

THE GOOD: The Serta iComfort has limited reports of off gassing and heat retention. The mattress has a 120-day trial.

THE BAD: Potential negatives include below-average longevity, lack of support, smaller-than-stated-dimensions, and that Serta is not especially open about iComfort's specifications.

THE MATTRESS: iComfort is a mostly mid-level memory foam mattress. All iComforts have a 6-inch foam base beneath gel-infused memory foam, regular foam and possibly regular memory foam. iComfort is made by Serta which has been in business since 1933 and is the largest U.S. mattress maker.

THE COMPETITION: Tempur-Pedic and Sealy Optimum are iComfort's closest competition. See how iComfort compares to these and other brands in the memory foam mattress reviews – summary and the side-by-side mattress comparison.

Contents

Serta iComfort Ratings Overall
Model Ratings, Prices and Specs
Initial Odor / Off Gassing
Sleeping Hot / Heat Retention
Firmness Unpredictability
iComfort vs Tempur-Pedic

Serta iComfort Mattress Ratings: Overall as a Group

Owner satisfaction C+ iComfort overall has 76% owner satisfaction. Learn more.
Durability / longevity C- Available consumer feedback shows that at least 12% of owners report a loss of support and or the development of body impressions ("peaks and valleys") occurring within three years of ownership. This rate is higher than average for a memory foam mattress. All models appear to have similar durability / longevity.
Affordable c Prices often range from $550-$2900 depending on model / size. A foundation can cost an additional $50-$300+. Pricier models tend to be thicker and use more memory foam. See prices and specs.
Pressure relief / con- formable B iComfort moderately conforms and molds to one's body, resulting in well distributed support and pressure-point relief.
Less (back) pain B- While there are reports of pain – often due to excessive firmness or loss of support – most (back) pain sufferers report good results. (See mattresses and pain relief for general analysis.)
Supportive c The iComfort's base / support layer may lack the thickness and or density preferred by those seeking a highly supportive mattress.
Firmness options b iComfort comes in many model and firmness options, but consumers seeking a highly soft mattress may need to look elsewhere.
Predictable firmness d+ 10% of owners say the bed they received has significantly different firmness than the one they tried in a showroom. See the firmness predictability comparison for details.
Size accuracy d A significant number of iComfort owners report that their mattress is smaller than its stated specifications by up to five inches.
Motion isolation A- Motion isolation tends to be a strength of memory foam in general. A bed with good motion isolation is couple friendly in that it isolates movement made by one person so the other person is not disturbed.
Easy to move on / get up off c- The medium density memory foam present in several iComfort models can conform fairly strongly to the sleeper's body resulting in some resistance to movement, including changing positions and getting up off the bed. As a result, these models are not ideally suited for the weak, including the sick, disabled and elderly.
No initial odor / off gassing b- "Off gassing" is the release of a chemical-like odor that can occur when a mattress is new. About 6% of iComfort owners complain of a moderate-to-strong initial odor. See the off gassing comparison below and memory foam off gassing for more analysis.
No sleeping hot c 5% of consumers, especially those who live in warmer climates, report iComfort acting as a heat trap. The gel-infused memory foam present appears to minimize heat-trap potential as long as the sleeper does not stay in the same position too long. For more analysis see the sleeping hot comparison below and memory foam heat retention.
Sex friendly C Owner opinion tends to be split on this issue. (See mattresses and sex for general analysis).
Edge support b- Unlike Tempur-Pedic, iComfort has support designed to keep a person from rolling off the bed when close to the edge. About 3% of owners, however, report deteriorating edge support.
Heavy person friendly b- Given the weight sensitivity of memory foam, large people (200+ lbs) tend to benefit the most from the foam's contouring properties. However, iComfort's base / support layer may lack the needed thickness / density to provide ideal support for larger people.
Light person friendly c Given the weight sensitivity of memory foam, lighter people (110 lbs or less) tend to benefit the least from the contouring properties of the foam especially if the mattress is firm.
No noise A- The mattress itself is silent under all conditions, but the foundation may in some instances make noise.
Short break in D+ Like many foam mattresses, break-in time tends to be longer than that of the average mattress.
No rotating / flipping B The iComfort, like most memory foam beds, is a one-sided design which should not be flipped. Serta suggests rotating the mattress (head to foot) every few months for year one and then twice annually after that.
Easy to lift, handle, move D Average weight of a queen iComfort is about 95 lbs. The thicker and more expensive iComfort models may be especially heavy and difficult to move, transport and maneuver especially for one person.
Warranty C The warranty is 10 years non-prorated. Compression / sagging coverage begins at greater than .75 inches which is fair to good. (See mattress warranties: what you should know.)
Return policy b The bed has a 120-day trial, but must be kept for at least 30 days. (See returning a mattress: what you should know.)
Availability b+ iComfort tends to be widely available.
Specs disclosed d+ This rating refers to what extent Serta discloses the specifications of iComfort. Serta does not consistently disclose the thickness of the various layers of its beds nor foam density. This can make it difficult for consumers to comparison shop and make an informed buying decision.
Customer Service c Serta's customer service has historically been considered no better than average.
Better Business Bureau (BBB) rating a+ Serta has an "A+" BBB rating which has been stable as of recently. The company has had 145 complaints filed against it in the past three years; this number is about average for a mattress company of its size.
SLTD company rating C SLTD Rating (Sleep Like The Dead's company rating) for Serta is a "C". The rating is based on a combination of factors including product ratings by consumers, years in business, customer service, return policy, accuracy of marketing claims, transparency of specifications, warranty, Better Business Bureau (BBB) rating and rating stability, number of BBB complaints / business size ratio.

Serta iComfort Model Ratings, Prices, Specs & Comments

The table below (sorted by price) provides price and specification estimates.

  Owner Satis- Faction (sample)
Prices
Thick-
ness
Comfort / Support Layers (density) Base Layer Firm- ness
Main Comp- etition
Insight Everfeel 74% (95) $550 tw
$800 full
$975 qn
$1300 kg
8.5" .75" regular foam1
1.5" gel memory foam (4lb)2
6" regular foam med- firm Sealy Optimum Destiny
Comment: Not ideally suited for most side sleepers due to high firmness. Also not well suited for larger people (220 lbs+) due to lack of thickness.
Aura EFX 82% (17) $750 tw
$1000 full
$1175 qn
$1500 kg
9" .75" regular foam1
2" gel memory foam (4lb)2
6" regular foam med-
soft
Tempur- Pedic Cloud
Comment: Not ideally suited for larger people (220 lbs+) due to lack of thickness. Cover designed to reduce heat and moisture.
Genius Everfeel 70% (91) $950 tw
$1100 full
$1275 qn
$1600 kg
10.5" .75" regular foam1
1.5" gel memory foam (4lb)2
2" support foam
6" regular foam extra firm Sealy Optimum Radiance

Comfor- pedic Balanced Days
Comment: Best suited for back sleepers. Too firm to be suited for most side sleepers and some stomach sleepers.
Intellectual EFX 86% (21)
$1050 tw
$1200 full
$1375 qn
$1700 kg
11" .75" regular foam1
2" gel memory foam (4lb)2
2" support foam
6" regular foam extra firm Sealy Optimum Destiny
Comment: Likely too firm for most side sleepers. Cover designed to reduce heat / moisture.
Savant Everfeel Plush 84% (196) $1150 tw
$1300 full
$1475 qn
$1800 kg
11.5" 2" memory foam (3lb)
1 " regular foam
.75 " regular foam1
1.5" gel memory foam (4lb)2
6" regular foam med- soft Sealy Optimum Inspiration

Comfor- pedic New Life

Tempur- Pedic Cloud
Comment: Likely suited for all sleeping positions.
Savant Everfeel Cushion Firm 77% (45) $1150 tw
$1300 full
$1475 qn
$1800 kg
11.5" 75" regular foam1
1.5" gel memory foam (4lb)2
1" gel memory foam (5lb)2
2" support foam
6" regular foam firm Sealy Optimum Vibrant

Comfor- pedic Nourishing Comfort

Tempur- Pedic Contour Supreme
Comment: Too firm to be suited for most side sleepers.
Inception (Directions) 75% (4) $1000 tw
$1400 full
$1600 qn
$1900 kg
11" 1" graphene memory foam (4lb)3
1" regular foam
2" gel memory foam (4lb)2
1" gel disk support foam
6" regular foam med Sealy Optimum Inspiration

Comfor- pedic New Life

Tempur- Pedic Cloud Prima
Comment: Generally suited for all sleeping positions. Cover designed to reduce heat and moisture.
Visionary EFX Plush 75% (4) $1350 tw
$1500 full
$1675 qn
$2000 kg
12" 2" memory foam (4lb)
1" regular foam
1" regular foam1
2" gel memory foam (3lb)2
6" regular foam soft Tempur- Pedic Cloud Prima
Comment: Likely well suited for most side sleepers. Cover designed to reduce heat / moisture.
Visionary EFX Cushion Firm NA $1300 tw
$1500 full
$1675 qn
$2000 kg
12" 1" regular foam1
2" gel memory foam (4lb)2
1" gel memory foam (4lb)2
2" support foam
6" regular foam firm Sealy Optimum Vibrant

Comfor- pedic Nourishing Comfort

Tempur- Pedic Contour Supreme
Comment: Too firm to be ideally suited for most side sleepers. Cover designed to reduce heat / moisture.
Prodigy Everfeel 74% (90) $1350 tw
$1500 full
$1675 qn
$2000 kg
12.5" 2" memory foam (4lb)
1" regular foam
.75" regular foam1
1.5" gel memory foam(4lb)2
1" gel memory foam (3lb)2
6" regular foam med Sealy Optimum Inspiration

Comfor- pedic Nourishing Comfort
Comment: Generally suited for all sleeping positions.
Brilliant EFX NA $1550 tw
$1700 full
$1875 qn
$2200 kg
13" 2" memory foam (4lb)
1" regular foam
1" regular foam1
2" gel memory foam (4lb)2
1" gel memory foam 4lb)2
6" regular foam med Tempur- Pedic Cloud Prima
Comment: Likely suited for all sleeping positions. Cover designed to reduce heat and moisture.
Acumen (Directions) 85% (7) $1300 tw
$1700 full
$1875 qn
$2200 kg
12" 2" gel memory foam (4lb)2
1" regular foam
2" gel memory foam (4lb)2
1" gel disk support foam
6" regular foam med-
soft
Sealy Optimum Elation

Comfor- pedic Relaxed Nights

Tempur- Pedic Cloud Supreme
Comment: Cover designed to reduce heat and moisture.
Acumen Firm (Directions) NA $1300 tw
$1700 full
$1875 qn
$2200 kg
12" 2" gel memory foam (4lb)2
3" regular foam
1" gel disk support foam
6" regular foam extra firm Comfor- pedic Nourishing Comfort

Tempur- Pedic Contour Supreme
Comment: Not suited for most side sleepers due to high firmness. Cover designed to reduce heat and moisture.
Reinvention
(Directions)
NA $1700 tw
$2100 full
$2275 qn
$2600 kg
12.5" 2" graphene memory foam (4lb)3
1" regular foam
.5" latex
2" gel memory foam (4lb)2
1" gel disk support foam
6" regular foam med-
firm
Sealy Optimum Inspiration

Comfor- pedic Nourishing Comfort

Tempur- Pedic Rhapsody Luxe
Comment: May not be ideally suited for side sleepers due to fairly high firmness. Cover designed to reduce heat and moisture.
Epic
(Directions)
NA $2000 tw
$2400 full
$2575 qn
$2900 kg
13.5" 2" graphene memory foam (4lb)3
1" regular foam
1.5" gel regular foam2
2" gel memory foam (4lb)2
1" gel disk support foam
6" regular foam med- soft Sealy Optimum Elation

Comfor- pedic Restored Spirits

Tempur- Pedic Contour Allura
Comment: Value questionable. Cover designed to reduce heat and moisture.

1 The properties and specifications of this layer of foam (EverFeel) have not yet been determined, but it does not appear to be memory foam.
2 Gel-infused memory foam tends to reduce heat trap complaints by 30% especially if at least 2 inches of the material is present.
3 This memory foam is infused with graphene for the purpose of conducting and dispersing heat.


Owner Satisfaction

Serta iComfort overall has 76% owner satisfaction. This rate is lower than that of memory foam mattresses overall (81%) but higher than that of all mattresses overall (72%) which includes types memory foam, innerspring, air, latex and futon.

iComfort chart

See owner satisfaction for the individual iComfort models.


Analysis of Key Issues

The three top (although not widespread) complaints for memory foam mattresses in general are off gassing, sleeping hot, and unpredictable firmness. The comparisons below show how Serta iComfort performs on these issues compared to all mattresses overall and memory foam mattresses in particular.

Initial Odor / Off Gassing

Off gassing is a chemical-like odor that a mattress may release when new. While the Serta iComfort off gasses slightly more often than the average mattress, it off gasses considerably less often than the average memory foam mattress. It should also be noted that the more expensive, thicker iComfort models may be somewhat more likely to off gas than the less expensive, thinner models.

icomfort off gassing comparison chart

Sleeping Hot / Heat Retention

A mattress that "sleeps hot" acts as a heat trap and can cause sleeping on the mattress to be unpleasant. While the Serta iComfort sleeps hot about as often as the average mattress, it sleeps hot less often than the average memory foam mattress.

The reason the iComfort performs better than the average memory foam mattress on this issue is likely due to its layer of gel-infused memory foam which, according to Serta, is designed to limit heat buildup. Learn more about gel foam and heat retention.

icomfort heat comparison chart

Unpredictable Firmness

Memory foam mattresses overall have more unpredictability in their firmness than do other mattress types. This means that among memory foam mattresses of the same model and specifications, each mattress may have its own unique firmness level to some degree.

For whatever reason, the Serta iComfort appears to have more firmness unpredictability than the average memory foam mattress. At least 10% of iComfort owners report that the mattress they received has significantly different firmness (both firmer and softer) than the one they tried in a showroom. Most owners reporting this issue say they get used to the firmness eventually, while some do not and, as a result, return the mattress.

icomfort consistency chart


Serta iComfort Vs Tempur-Pedic Comparison

Tempur-Pedic is often the standard by which other memory foam mattresses are judged. The table below shows how Serta iComfort models overall compare to Tempur-Pedic models overall based on actual owner experiences. Compare specific models in the side-by-side mattress comparison.

  Serta iComfort Tempur-
Pedic
 
Owner satisfaction C+ B Tempur-Pedic overall has a somewhat higher satisfaction rate (81%) than iComfort overall (76%).
Durability / longevity C- B+ Tempur-Pedic likely has a 20% or greater lifespan on average.
Affordable C D Avg price for Tempur-Pedic is $3,331; iComfort $1,678.
Less pain / pressure B B+ --
Supportive C B Tempur-Pedic often has a thicker support layer.
Firmness options B A Tempur-Pedic has more models and firmness choices.
Motion isolation A- A --
Easy to move on / get up off C- D+ Can vary by model, but iComfort overall performs better.
No initial odor B- D+ iComfort wins on this issue by a significant margin.
No sleeping hot C D+ iComfort overall does better perhaps due to its use of gel foam.
Good for sex C+ C Both have similar pros on cons on this issue.
Edge support B- C- iComfort provides edge support; Tempur-Pedic doesn't.
No noise A A --
Lightweight D D- --
Specs disclosed d+ d- Both fail to regularly disclose important facts about their mattresses.
Warranty C C 10 years non-prorated for both.
Availability B+ A --
Customer service C B --
Current BBB rating A+ A+ --
BBB rating stability C A --
Sleep Like The Dead company rating C B Tempur-Pedic scores better due mainly to higher owner satisfaction and mattress lifespan.

At Amazon: High-Rated, Low-Priced Memory Foam Mattress

About our unbiased Serta iComfort review and research

Ratings are based on 550+ iComfort owner experiences. The data was gathered from diverse and credible sources. Learn more about our research methodology.

remember

– The iComfort comes with a 120-day trial. You must, however, keep the bed at least 30 days.

– Off gassing and heat retention, two fairly common complaints for memory foam mattresses in general, are less common for Serta iComfort.

– At least 12% of iComfort owners report a loss of support and or the development of body impressions ("peaks and valleys") within just two years of ownership. This rate is somewhat higher than average for a memory foam mattress.

– The iComfort has many competitors, but its closest competition is likely Tempur-Pedic.

– The Serta iComfort, like memory foam beds in general, is couple friendly in that it tends to isolate movement made by one person so the other is not disturbed.

At Amazon: High-Rated Memory Foam Mattress Topper

SLEEP PRODUCT RESEARCH: Mattress ReviewsMattress Topper ReviewsPillow ReviewsBed Sheet ReviewsWhite Noise Machine ReviewsSleeping Pill ReviewsSleep Hygiene Products

ABOUT SLEEP LIKE THE DEAD: Our StoryContactSitemapPrivacy Policy

AFFILIATE DISCLOSURE: One or more links to a product offered for sale at Amazon.com may appear on this page, and SleepLikeTheDead.com will earn revenue if a product(s) is purchased through such a link(s).

© 2007-2015 SLTD, Inc. • Copyright Violation Notice