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Mattress Ratings >> Memory Foam Mattresses > Serta iComfort Mattress Bed

unbiased Serta iComfort Mattress Review, Ratings and Comparisons

Based on 502 Actual Consumer Experiences

June 11, 2014
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What You Need To Know

THE GOOD: The Serta iComfort has limited reports of off gassing and heat retention. The mattress has a 120-day trial.

THE BAD: iComfort may be too conforming for some sleepers, resulting in difficulty of movement. Other potential negatives include poor longevity, lack of support, must-keep-30-days return policy, heavy weight and the fact that Serta is not especially open about iComfort's specifications. In addition, many models are new and therefore currently lack owner experience data.

THE MATTRESS: The iComfort is a mid-to-luxury level memory foam mattress. All iComforts have a 6-inch foam base and, in the comfort layer, one or more layers of memory foam, usually gel infused; some models also contain one or more layers of regular foam in the comfort layer. iComfort is made by Serta which has been in business since 1933 and is the top U.S. mattress manufacturer.

THE COMPETITION: Tempur-Pedic, Simmons Comforpedic and Sealy Optimum are iComfort's closest competition, but several less expensive memory foam mattresses should also be considered competitors. See how iComfort compares to other brands in the memory foam mattress reviews – summary and the side-by-side mattress comparison.

Contents

Serta iComfort Ratings
Prices and Specification Estimates
Initial Odor / Off Gassing
Sleeping Hot / Heat Retention
Firmness Unpredictability
iComfort vs Tempur-Pedic

Serta iComfort Mattress Ratings

Important: Much of the iComfort lineup has recently transitioned to new models which appear to have significantly different specifications compared to the models they replace. Ratings below are based mostly on owner experiences for the discontinued models. Ratings for the new models, nevertheless, will likely be mostly similar to the ratings below.

Owner satisfaction C+ iComfort has 77% owner satisfaction. (77 out of 100 based on 502 reviews). The base iComfort models rate somewhat lower than the more expensive models.

iComfort chart
Durability / longevity C Available consumer feedback shows that at least 8% of owners report a loss of support and or the development of body impressions ("peaks and valleys") within just one to two years of ownership. This rate is somewhat higher than average for a memory foam mattress. All models appear to have similar durability / longevity.
Affordable c- Prices often range $800-$3400 depending on size / model. A foundation can cost an additional $50-$300+. The more expensive iComfort models are pricier mainly because they are thicker and use more memory foam. See prices and specs.
Less pain / pressure points B- While there are reports of pain and discomfort (often due to excessive firmness or loss of support), the majority of owners report good comfort and pain relief, including back pain relief. (See mattresses and pain relief for general analysis.)
Supportive c+ The iComfort's base / support layer may lack the thickness preferred by those seeking a highly supportive mattress.
Firmness options b Serta iComfort comes in many model and firmness options, but soft models are not numerous.
Firmness predictability d+ 10% of owners say the bed they received has significantly different firmness than the one they tried in a showroom. See the firmness predictability comparison for details.
Motion isolation A- Motion isolation tends to be a strength of memory foam mattresses in general. A bed with good motion isolation is couple friendly in that it isolates movement made by one person so the other person is not disturbed.
Easy to move on / get up off c- The medium density memory foam present in several iComfort models can conform fairly strongly to the sleeper's body resulting in some resistance to movement, including changing positions and getting up off the bed. As a result, these models are not ideally suited for the weak, including the sick, disabled and elderly.
No initial odor / off gassing b- "Off gassing" is the release of a chemical-like odor that can occur when a mattress is new. About 6% of iComfort owners complain of a moderate-to-strong initial odor. See the off gassing comparison below and memory foam off gassing for more analysis.
No sleeping hot c+ 5% of consumers, especially those who live in warmer climates, report that iComfort acts as a heat trap. The gel-infused memory foam present in iComfort appears to minimize heat-trap potential as long as the sleeper does not stay in the same position too long. For more analysis see the sleeping hot comparison below and memory foam heat retention.
Sex friendly C Owner opinion tends to be split on this issue. (See mattresses and sex for general analysis).
Edge support b Unlike Tempur-Pedic, iComfort has support designed to keep a person from rolling off the bed when close to the edge.
Heavy person friendly b Given the weight sensitivity of memory foam, large people (200 lbs+) tend to benefit the most from the foam's contouring properties. However, iComfort's base / support layer may lack the needed thickness to provide ideal support for larger people.
Light person friendly c Given the weight sensitivity of memory foam, lighter people (110 lbs or less) tend to benefit the least from the contouring properties of the foam especially if the mattress is firm.
No noise A- The mattress itself is silent under all conditions, but the foundation may in some instances make noise.
No rotating / flipping B The iComfort, like most memory foam beds, is a one-sided design which should not be flipped. Serta suggests rotating the mattress (head to foot) every few months for year one and then twice annually after that.
Lightweight D Heavy weight is a complaint for memory foam mattresses in general. The average weight of a queen iComfort is about 95 lbs. The thicker and more expensive iComfort models may be especially heavy and difficult to move, transport and maneuver.
Warranty a The warranty is 25 years with the first 15 years non-prorated. This coverage is superior to what most mattresses provide, memory foam or other. Compression / sagging coverage begins at greater than .75 inches which is good. (See mattress warranties: what you should know.)
Return policy b- The bed has a 120-day trial, but must be kept for at least 30 days. (See returning a mattress: what you should know.)
Availability b+ iComfort tends to be widely available.
Specifications transparency d This rating refers to what extent Serta discloses the specifications of its iComfort mattresses. Serta does not regularly disclose the thickness of the various layers of its mattresses nor their foam density. This can make it difficult for consumers to comparison shop and to make an informed buying decision.
Customer Service c Serta's customer service has historically been considered no better than average.
Better Business Bureau (BBB) rating a+ Serta has an "A+" BBB rating. Its rating, however, in the past has fluctuated significantly.
SLTD Rating C SLTD Rating (Sleep Like The Dead's rating) for Serta is a "C". The rating is based on a combination of factors including product ratings by consumers, years in business, customer service, return policy, accuracy of marketing claims, transparency of specifications, warranty, Better Business Bureau (BBB) rating and rating stability, number of BBB complaints / business size ratio.

Serta iComfort Model Prices, Specifications & Comments

The table below (sorted by price) provides price and specification estimates.

  Prices Thick-
ness
Comfort / Support Layers (density) Base Layer Firmness Main competitor
Insight Everfeel $800 tw
$950 full
$1150 qn
$1600 kg
8.5" 1" regular foam1
1.5" gel memory foam (4lb)2
6" regular foam firm Sealy Optimum Destiny
Comment: Not well suited for most side sleepers due to high firmness. Also not well suited for larger people (220 lbs+) due to lack of thickness.
Aura EFX $ 950 tw
$1150 full
$1350 qn
$1600 kg
9" 1" regular foam1
2" gel memory foam (4lb)2
6" regular foam medium-
soft
Tempur-Pedic Cloud
Comment: Not ideally suited for larger people (220 lbs+) due to lack of thickness. Cover contains Tencel® fibers to reduce heat and moisture.
Intellectual EFX $1100 tw
$1300 full
$1500 qn
$1700 kg
11" 1" regular foam1
2" gel memory foam (4lb)2
2" support foam
6" regular foam extra firm Sealy Optimum, Destiny, Tempur-Pedic Contour Supreme
Comment: Likely too firm for most side sleepers. Cover contains Tencel® fibers to reduce heat / moisture.
Genius Everfeel $1150 tw
$1300 full
$1500 qn
$1800 kg
10.5" 1" regular foam1
1.5" gel memory foam (4lb)2
2" support foam
6" regular foam firm Sealy Optimum, Radiance, Comforpedic Alive, Tempur-Pedic Contour Supreme
Comment: Likely too firm to be suited for most side sleepers.
Savant Everfeel Plush $1200 tw
$1500 full
$1700 qn
$2000 kg
11.5" 2" memory foam (3lb)
1" regular foam
1" regular foam1
1.5" gel memory foam (4lb)2
6" regular foam medium Sealy Optimum Inspiration, Comforpedic New Life, Tempur-Pedic Weightless Select
Comment: Likely suited for all sleeping positions.
Savant Everfeel Cushion Firm $1200 tw
$1500 full
$1700 qn
$2000 kg
11.5" 1" regular foam1
1.5" gel memory foam (4lb)2
1" gel memory foam (4lb)2
2" support foam
6" regular foam firm Sealy Optimum Vibrant, Comforpedic Nourishing Comfort, Tempur-Pedic Contour Supreme
Comment: Too firm to be suited for most side sleepers.
Visionary EFX Plush $1300 tw
$1600 full
$1800 qn
$2050 kg
12" 2" memory foam (4lb)
1" regular foam
1" regular foam1
2" gel memory foam (3lb)2
6" regular foam soft Tempur-Pedic Weightless Supreme
Comment: Likely well suited for most side sleepers. Cover contains Tencel® fibers to reduce heat / moisture.
Visionary EFX Cushion Firm $1300 tw
$1600 full
$1800 qn
$2000 kg
12" 1" regular foam1
2" gel memory foam (4lb)2
1" gel memory foam (4lb)2
2" support foam
6" regular foam firm Sealy Optimum Vibrant, Comforpedic Nourishing Comfort, Tempur-Pedic Contour Supreme
Comment: Too firm to be ideally suited for most side sleepers. Cover contains Tencel® fibers to reduce heat / moisture.
Brilliant EFX $1500 tw
$1700 full
$1900 qn
$2100 kg
13" 2" memory foam (4lb)
1" regular foam
1" regular foam1
2" gel memory foam (4lb)2
1" gel memory foam 4lb)2
6" regular foam medium --
Comment: Likely suited for all sleeping positions. Cover contains Tencel® fibers to reduce heat and moisture.
Prodigy Everfeel $1300 tw
$1700 full
$1900 qn
$2300 kg
12.5" 2" memory foam (4lb)
1" regular foam
1" regular foam1
1.5" gel memory foam(4lb)2
1" gel memory foam (3lb)2
6" regular foam medium Sealy Optimum Vibrant, Comforpedic Nourishing Comfort, Tempur-Pedic Weightless Supreme
Comment: Generally suited for all sleeping positions.
Inception (Directions) $1300 tw
$1700 full
$1900 qn
$2300 kg
11" 1" graphene memory foam (4lb)3
1" regular foam
2" gel memory foam (4lb)2
1" gel disk support foam
6" regular foam medium Sealy Optimum Inspiration, Comforpedic New Life, Tempur- Pedic Weightless Select
Comment: Generally suited for all sleeping positions. Cover contains Tencel® fibers to reduce heat and moisture.
Acumen (Directions) $1600 tw
$2000 full
$2200 qn
$2600 kg
12" 2" gel memory foam (4lb)2
1" regular foam
2" gel memory foam (4lb)2
1" gel disk support foam
6" regular foam medium-
soft
Sealy Optimum Elation, Comforpedic Relaxed Nights, Tempur-Pedic Cloud Supreme
Comment: Cover contains Tencel® fibers to reduce heat and moisture.
Acumen Firm (Directions) $1600 tw
$2000 full
$2200 qn
$2600 kg
12" 2" gel memory foam (4lb)2
3" regular foam
1" gel disk support foam
6" regular foam extra firm Comforpedic Nourishing Comfort, Tempur-Pedic Contour Supreme
Comment: Not suited for most side sleepers due to fairly high firmness. Cover contains Tencel® fibers to reduce heat and moisture.
Reinvention
(Directions)
$2000 tw
$2400 full
$2600 qn
$3000 kg
12.5" 2" graphene memory foam (4lb)3
1" regular foam
.5" latex
2" gel memory foam (4lb)2
1" gel disk support foam
6" regular foam medium-
firm
Sealy Optimum Vibrant, Comforpedic Nourishing Comfort, Tempur-Pedic Rhapsody Luxe
Comment: May not be ideally suited for most side sleepers due to fairly high firmness. Cover contains Tencel® fibers to reduce heat and moisture.
Epic
(Directions)
$2300 tw
$2600 full
$2900 qn
$3300 kg
13.5" 2" graphene memory foam (4lb)3
1" regular foam
1.5" gel regular foam2
2" gel memory foam (4lb)2
1" gel disk support foam
6" regular foam medium- soft Sealy Optimum Desire, Comforpedic Relaxed Nights, Tempur-Pedic Contour Allura
Comment: Value questionable. Cover contains Tencel® fibers to reduce heat and moisture.

1 The properties and specifications of this layer of foam (EverFeel) have not yet been determined, but it does not appear to be memory foam.
2 Gel-infused memory foam tends to reduce heat trap complaints by 30% especially if at least 2 inches of the material is present.
3 This memory foam is infused with graphene for the purpose of conducting and dispersing heat; its effectiveness according to actual owner experiences is unknown at this time.

Analysis of Key Issues

The three top (although not widespread) complaints for memory foam mattresses in general are off gassing, sleeping hot, and unpredictable firmness. The comparisons below show how Serta iComfort performs on these issues compared to all mattresses overall and memory foam mattresses in particular.

Initial Odor / Off Gassing

Off gassing is a chemical-like odor that a mattress may release when new. While the Serta iComfort off gasses slightly more often than the average mattress, it off gasses considerably less often than the average memory foam mattress. It should also be noted that the more expensive, thicker iComfort models may be somewhat more likely to off gas than the less expensive, thinner models.

icomfort off gassing comparison chart

Sleeping Hot / Heat Retention

A mattress that "sleeps hot" acts as a heat trap and can cause sleeping on the mattress to be unpleasant. While the Serta iComfort sleeps hot about as often as the average mattress, it sleeps hot less often than the average memory foam mattress.

The reason the iComfort performs better than the average memory foam mattress on this issue is likely due to its layer of gel-infused memory foam which, according to Serta, is designed to limit heat buildup. Learn more about gel foam and heat retention.

icomfort heat comparison chart

Unpredictable Firmness

Memory foam mattresses overall have more unpredictability in their firmness than do other mattress types. This means that among memory foam mattresses of the same model and specifications, each mattress may have its own unique firmness level to some degree.

For whatever reason, the Serta iComfort appears to have more firmness unpredictability than the average memory foam mattress. At least 10% of iComfort owners report that the mattress they received has significantly different firmness (usually firmer as opposed to softer) than the one they tried in a showroom. Most owners reporting this issue say they get used to the firmness eventually, while some do not and, as a result, return the mattress.

icomfort consistency chart

Serta iComfort Vs Tempur-Pedic Comparison

Tempur-Pedic is often the standard by which other memory foam mattresses are judged. The table below shows how Serta iComfort models overall compare to Tempur-Pedic mattresses overall based on actual owner experiences. Compare specific models in the side-by-side mattress comparison.

  Serta iComfort Tempur-
Pedic
comment
Owner satisfaction C+ B Both overall have owner satisfaction of 80%.
Durability / longevity C B Tempur-Pedic has a more established track record and tends to perform better.
Affordable C- D Overall, Tempur-Pedic is about 25% more expensive.
Less pain / pressure B B+ --
Supportive C+ B Tempur-Pedic often has a thicker support layer.
Firmness options B A Tempur-Pedic has more models and firmness choices.
Motion isolation A- A --
Easy to move on / get up C- D+ Can vary by model, but iComfort overall performs better.
No initial odor B- D+ iComfort wins on this issue by a significant margin.
No sleeping hot C+ C- iComfort overall does better perhaps due to its use of gel foam.
Good for sex C C Both have similar pros on cons on this issue.
Edge support B C- iComfort provides edge support; Tempur-Pedic doesn't.
No noise A A --
No rotating / flipping B B+ Both are no flip; occasional rotation may be needed.
Lightweight D D- --
Specifications transparency d d Both fail to regularly disclose important facts about their mattresses.
Warranty A C 25 years for iComfort vs 10 for Tempur-Pedic.
Availability B+ A --
Customer service C B --
Current BBB rating A+ A+ --
BBB rating stability C C+ --
Sleep Like The Dead company rating C B --

At Amazon: High-Rated Memory Foam Mattress Topper

About our unbiased Serta iComfort review and research

Ratings are based on 500+ iComfort owner experiences. The data was gathered from diverse and credible sources. Learn more about our research methodology.

remember

– The iComfort comes with a 120-day trial. You must, however, keep the bed at least 30 days.

– Off gassing and heat retention, two fairly common complaints for memory foam mattresses in general, are less common for Serta iComfort.

– At least eight percent of iComfort owners report a loss of support and or the development of body impressions ("peaks and valleys") within just two years of ownership. This rate is somewhat higher than average for a memory foam mattress.

– The iComfort has many competitors, but its closest competition is likely Tempur-Pedic.

– The Serta iComfort, like memory foam beds in general, is couple friendly in that it tends to isolate movement made by one person so the other is not disturbed.

At Amazon: High-Rated Memory Foam Mattress Topper

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