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Mattress Ratings >> Memory Foam Mattresses > Serta iComfort Mattress Bed

unbiased Serta iComfort Mattress Review, Ratings and Comparisons

Based on 591 Actual Consumer Experiences

October 2, 2015

What You Need To Know

THE GOOD: The Serta iComfort comes in many models and firmness levels to suit personal preference. The mattress has limited reports of significant off gassing and heat retention. It has generally wide availability in stores and a 120-day trial.

THE BAD: Potential negatives include below average longevity, less-than-adequate support, smaller-than-stated-dimensions, and that iComfort's specifications are not well disclosed.

THE MATTRESS: iComfort is a mostly mid-level memory foam mattress. All iComforts have a 6-inch foam base beneath gel-infused memory foam, regular foam and possibly regular memory foam. iComfort is made by Serta which has been in business since 1933 and is the largest U.S. mattress maker.

THE COMPETITION: Tempur-Pedic and Sealy Optimum are iComfort's closest competition. See how iComfort compares to these and other brands in the memory foam mattress reviews – summary and the side-by-side mattress comparison.

Contents

Serta iComfort Ratings Overall
Model Ratings, Prices and Specs
Initial Odor / Off Gassing
Sleeping Hot / Heat Retention
Firmness Unpredictability
iComfort vs Tempur-Pedic

Serta iComfort Mattress Ratings

Owner satisfaction C+ iComfort overall has 76% owner satisfaction. Learn more.
Durability / longevity C- Consumer feedback shows that 14%+ of owners report a loss of support and or the development of body impressions ("peaks and valleys") occurring within three years of ownership. This rate is higher than average. All models appear to have similar durability / longevity.
Price c- Prices often range $650 to $3,200 depending on model / size with the average queen costing $1,891. A foundation can cost an additional $50-$300+. Pricier models tend to be thicker and use more memory foam. See prices and specs.
Value C+ When compared to Tempur-Pedic, owners often praise iComfort for its value. However, less expensive mattresses than iComfort are available that have similar specifications and equal or better owner satisfaction.
Conforming ability B iComfort (especially models with medium or soft firmness) tend to moderately conform and mold to one's body resulting in well distributed support and pressure-point relief.
Less (back) pain B- While there are reports of pain – often due to excessive firmness or loss of support – most (back) pain sufferers report good results. (See mattresses and pain relief for general analysis.)
Supportive c The iComfort's base / support layer may lack the thickness and or density preferred by those seeking a highly supportive mattress.
Firmness options A iComfort comes in many model and firmness options, from extra firm to soft.
Motion isolation A- Motion isolation tends to be a strength of memory foam in general. A bed with good motion isolation is couple friendly in that it isolates movement made by one person so the other person is not disturbed.
Easy to move on / get up off c- The medium density memory foam present in several iComfort models can conform fairly strongly to the sleeper's body resulting in some resistance to movement, including changing positions and getting up off the bed. As a result, these models are not ideally suited for the weak, including the sick, disabled and elderly.
No initial odor / off gassing C+ "Off gassing" is the release of a chemical-like odor that can occur when a mattress is new. About 6% of iComfort owners complain of a moderate-to-strong initial odor. See the off gassing comparison below and memory foam off gassing for more analysis.
No sleeping hot c 5% of consumers, especially those who live in warmer climates, report iComfort acting as a heat trap. The gel-infused memory foam present appears to minimize heat-trap potential as long as the sleeper does not stay in the same position too long. For more analysis see the sleeping hot comparison below and memory foam heat retention.
Sex friendly C Owner opinion tends to be split on this issue. Comfort is a positive but no or limited bounce is often considered a negative. (See mattresses and sex for general analysis).
Edge support b- Unlike many foam mattresses, iComfort has support designed to keep a person from rolling off the bed when close to the edge. About 3% of owners, however, report deteriorating edge support.
Average- sized person friendly A- iComfort is likely best suited for people of average size, namely those 120-240 pounds.
Heavy person friendly b- Given the weight sensitivity of memory foam, large people (200+ lbs) tend to benefit the most from the foam's contouring properties. However, iComfort's base / support layer may lack the needed thickness / density to provide ideal support for larger people.
Light person friendly c Given the weight sensitivity of memory foam, lighter people (120 lbs or less) tend to benefit the least from the contouring properties of the foam especially if the mattress is firm.
Size accuracy d At least 5% of iComfort owners report that their mattress is smaller than its stated specifications by up to five inches.
No noise A- The mattress itself is silent under all conditions, but the foundation may in some instances make noise.
Short break in D+ Like many foam mattresses, break-in time tends to be somewhat longer than that of the average mattress especially for firm models.
Predictable firmness d+ Like many foam-base mattresses, about 10% of owners say the bed they received has significantly different firmness than the one they tried in a store. See the firmness predictability comparison for details.
Easy to maintain B The iComfort, like most memory foam beds, is a one-sided design. Serta suggests rotating the mattress (head to foot) every few months for year one and then twice annually after that.
Easy to lift, handle, move D Average weight of a queen iComfort is about 95 lbs. The thicker and more expensive iComfort models may be especially heavy and difficult to move, transport and maneuver especially for one person.
Warranty C The warranty is 10 years non-prorated. Compression / sagging coverage begins at greater than .75 inches which is fair to good. (See mattress warranties: what you should know.)
Return policy b The bed has a 120-day trial, but must be kept for at least 30 days. (See returning a mattress: what you should know.)
Availability b+ iComfort tends to be widely available.
Marketing accuracy C This rating refers to what extent Serta's claims, statements and presentation of iComfort reasonably reflect the experience of their average customer. Serta cites certain flattering studies related to iComfort's supportive ability and cooling ability which appear to somewhat conflict with actual owner experience data.
Specs disclosed d+ This rating refers to what extent Serta discloses the specifications of iComfort. Serta does not consistently disclose the thickness of the various layers of its beds nor foam density. This can make it difficult for consumers to comparison shop and make an informed buying decision.
Customer Service c Serta's customer service has historically been considered no better than average.
Better Business Bureau (BBB) rating a+ Serta has an "A+" BBB rating which has been stable as of recently. The company has had 155 complaints filed against it in the past three years and 60 in the past year. Learn more.
SLTD company rating C See the rating breakdown.

Serta iComfort Model Ratings, Prices, Specs & Competitors

The table below is sorted by price. Prices are for the mattress only and do not include a foundation which is $50-$300+ depending on size.

  Owner Satis- faction (sample)1 Prices Thick-
ness2
Comfort / Support Layers (density)3 Base Layer Firm- ness4 Sleep Position Best Suited5 Main
Competition
Insight Everfeel 74% (95) $650 tw
$900 full
$1075 qn
$1500 kg
8.5" .75" regular foam

1.5" gel memory foam (4lb)6
6" foam med- firm back, front Sealy Optimum Destiny
Aura EFX 82% (17) $850 tw
$1100 full
$1275 qn
$1700 kg
9" .75" regular foam

2" gel memory foam (4lb)6
6" foam med-
soft
all Tempur- Pedic Cloud Prima
Genius Everfeel 70% (91) $1050 tw
$1200 full
$1375 qn
$1800 kg
10.5" .75" regular foam

1.5" gel memory foam (4lb)6

2" support foam
6" foam extra firm back Sealy Optimum Destiny Gold

Comfor- pedic Balanced Days
Intellectual EFX 86% (21)
$1150 tw
$1300 full
$1475 qn
$1900 kg
11" .75" regular foam

2" gel memory foam (4lb)6

2" support foam
6" foam extra firm back Sealy Optimum Destiny Gold
Savant Everfeel Plush 76% (199) $1250 tw
$1400 full
$1575 qn
$2000 kg
11.5" 2" memory foam (3lb)

1" regular foam

.75" regular foam

1.5" gel memory foam (4lb)6
6" foam med- soft all Sealy Optimum Inspiration

Comfor- pedic New Life

Tempur- Pedic Cloud Prima
Savant Everfeel Cushion Firm 77% (45) $1250 tw
$1400 full
$1575 qn
$2000 kg
11.5" 75" regular foam

1.5" gel memory foam (4lb)6

1" gel memory foam (5lb)6

2" support foam
6" foam med- firm back, front Sealy Optimum Radiance Gold

Comfor- pedic Nourishing Comfort

Tempur- Pedic Contour Supreme
Inception (Directions) 75% (10) $1200 tw
$1600 full
$1775 qn
$2200 kg
11" 1" graph- ene memory foam (4lb)6

1" regular foam

2" gel memory foam (4lb)6

1" gel disk support foam
6" foam med all Sealy Optimum Inspiration Gold Medium

Comfor- pedic New Life

Tempur- Pedic Cloud Prima
Visionary EFX Plush 75% (4) $1400 tw
$1600 full
$1775 qn
$2200 kg
12" 2" memory foam (4lb)

1" regular foam

1" regular foam

2" gel memory foam (3lb)6
6" foam soft side Tempur- Pedic Cloud Prima
Visionary EFX Cushion Firm NA $1400 tw
$1600 full
$1775 qn
$2200 kg
12" 1" regular foam

2" gel memory foam (4lb)6

1" gel memory foam (4lb)6

2" support foam
6" foam firm back Sealy Optimum Inspiration Gold Firm

Comfor- pedic Nourishing Comfort

Tempur- Pedic Contour Supreme
Prodigy Everfeel 74% (90) $1450 tw
$1600 full
$1775 qn
$2200 kg
12.5" 2" memory foam (4lb)

1" regular foam

.75" regular foam

1.5" gel memory foam(4lb)6

1" gel memory foam (3lb)6
6" foam med all Sealy Optimum Inspiration Gold

Comfor- pedic New Life
Brilliant EFX NA $1650 tw
$1800 full
$1975 qn
$2400 kg
13" 2" memory foam (4lb)

1" regular foam

1" regular foam

2" gel memory foam (4lb)6

1" gel memory foam 4lb)6
6" foam med all Tempur- Pedic Cloud Prima
Acumen (Directions) 85% (7) $1500 tw
$1900 full
$2075 qn
$2500 kg
12" 2" gel memory foam (4lb)6

1" regular foam

2" gel memory foam (4lb)6

1" gel disk support foam
6" foam med all Sealy Optimum Elation

Comfor- pedic Relaxed Nights

Tempur- Pedic Cloud Supreme
Acumen Firm (Directions) NA $1500 tw
$1900 full
$2075 qn
$2500 kg
12" 2" gel memory foam (4lb)6

3" regular foam

1" gel disk support foam
6" foam extra firm back Comfor- pedic Nourishing Comfort

Tempur- Pedic Contour Supreme
Renewal Everfeel NA $1850 tw
$2100 full
$2275 qn
$2700 kg
12.5" 75" regular foam

1.5" gel memory foam (4lb)6

2" gel memory foam (5lb)6

2" support foam
6" foam firm back Sealy Optimum Inspiration Gold Firm

Comfor- pedic Balanced Days

Tempur- Pedic Contour Supreme
Vivacious Everfeel 100% (2) $1950 tw
$2200 full
$2375 qn
$2800 kg
13" 1" memory foam

1" regular foam

75" regular foam

2" gel memory foam (4lb)6

2" gel memory foam (5lb)6
6" foam soft side Sealy Optimum Elation Gold

Tempur- Pedic Cloud Supreme
Reinvention
(Directions)
73% (11) $1900 tw
$2300 full
$2475 qn
$2900 kg
12.5" 2" graph- ene memory foam (4lb)6

1" regular foam

.5" latex

2" gel memory foam (4lb)6

1" gel disk support foam
6" foam med-
firm
back, front Sealy Optimum Inspiration

Comfor- pedic Nourishing Comfort

Tempur- Pedic Rhapsody Luxe
Avid Everfeel NA $2150 tw
$2400 full
$2575 qn
$3000 kg
14" 1.5" regular foam

1.5" gel memory foam (4lb)6

2" gel memory foam (5lb)6

3" support foam
6" foam med all Sealy Optimum Elation Gold Medium

Comfor- pedic Restored Spirits

Tempur- Pedic Contour Elite
Epic
(Directions)
NA $2200 tw
$2600 full
$2775 qn
$3200 kg
13.5" 2" graph- ene memory foam (4lb)6

1" regular foam

1.5" gel regular foam6

2" gel memory foam (4lb)6

1" gel disk support foam
6" foam med- soft all Sealy Optimum Elation

Comfor- pedic Restored Spirits

Tempur- Pedic Contour Allura

1 Owner Satisfaction (sample). A sample of at least 50 is needed to provide statistically significant results.

2 Thickness. Thicker mattresses are generally for heavier people or anyone seeking a tall mattress profile. People of above-average size (230+ lbs) should likely avoid mattresses less than 9-inches thick. Learn more.

3 Comfort / Support Layers (density). The thicknesses and memory foam densities listed are an estimate. (Learn about the characteristics of different densities.)

4 Firmness. The firmness shows what tends to be true for most owners; your personal evaluation may differ. To maximize comfort, firmness level should be compatible with both sleep position (see next entry) and pillow loft. A firm mattress requires a loftier / taller pillow because a person lies higher on the mattress; a soft mattress requires a less lofty / flatter pillow because a person lies lower on the mattress; a medium firmness mattress requires a pillow of medium loft / height.

5 Sleep Position Best Suited. Back sleepers tend to prefer firm or medium; stomach sleepers medium-soft to medium-firm; side sleepers medium to soft. Learn more.

6 Gel memory foam and graphene memory foam tend to reduce heat trap complaints by 30% especially if at least two inches of the material is present.


Owner Satisfaction

Serta iComfort overall has 76% owner satisfaction. This rate is lower than that of memory foam mattresses overall (81%) but higher than that of all mattresses overall (72%) which includes types memory foam, innerspring, air, latex and futon.

iComfort chart

See owner satisfaction for the individual iComfort models.


Analysis of Key Issues

The three top (although not widespread) complaints for memory foam mattresses in general are off gassing, sleeping hot, and unpredictable firmness. The comparisons below show how Serta iComfort performs on these issues compared to all mattresses overall and memory foam mattresses in particular.

Initial Odor / Off Gassing

Off gassing is a chemical-like odor that a mattress may release when new. While the Serta iComfort off gasses slightly more often than the average mattress, it off gasses considerably less often than the average memory foam mattress. It should also be noted that the more expensive, thicker iComfort models may be somewhat more likely to off gas than the less expensive, thinner models.

icomfort off gassing comparison chart

Sleeping Hot / Heat Retention

A mattress that "sleeps hot" acts as a heat trap and can cause sleeping on the mattress to be unpleasant. While the Serta iComfort sleeps hot about as often as the average mattress, it sleeps hot less often than the average memory foam mattress.

The reason the iComfort performs better than the average memory foam mattress on this issue is likely due to its layer of gel-infused memory foam which, according to Serta, is designed to limit heat buildup. Learn more about gel foam and heat retention.

icomfort heat comparison chart

Unpredictable Firmness

Memory foam mattresses overall have more unpredictability in their firmness than do other mattress types. This means that among memory foam mattresses of the same model and specifications, each mattress may have its own unique firmness level to some degree.

For whatever reason, the Serta iComfort appears to have more firmness unpredictability than the average memory foam mattress. At least 10% of iComfort owners report that the mattress they received has significantly different firmness (both firmer and softer) than the one they tried in a showroom. Most owners reporting this issue say they get used to the firmness eventually, while some do not and, as a result, return the mattress.

icomfort consistency chart


Serta iComfort Vs Tempur-Pedic Comparison

Tempur-Pedic is often the standard by which other memory foam mattresses are judged. The table below shows how Serta iComfort models overall compare to Tempur-Pedic models overall based on actual owner experiences. Compare specific models in the side-by-side mattress comparison.

  Serta iComfort Tempur-
Pedic
 
Owner satisfaction C+ B Tempur-Pedic overall has a somewhat higher satisfaction rate (81%) than iComfort overall (76%).
Durability / longevity C- B Tempur-Pedic likely has a 20% or greater lifespan on average.
Affordable C- D Avg price for Tempur-Pedic is $3,338; iComfort $1,891.
Less pain / pressure B- B+ --
Supportive C+ B Tempur-Pedic often has a thicker support layer.
Firmness options A A Both have over 15 model choices ranging from soft to firm.
Motion isolation A- A --
Easy to move on / get up off C- D+ Can vary by model, but iComfort overall performs better.
No initial odor B- D+ iComfort wins on this issue by a significant margin.
No sleeping hot C D+ iComfort overall does better perhaps due to its use of gel foam.
Good for sex C+ C Both have similar pros on cons on this issue.
Edge support B- C- iComfort provides edge support; Tempur-Pedic doesn't.
Short break in D+ D --
No noise A A --
Lightweight D D- --
Specs disclosed d+ d- Both fail to regularly disclose important facts about their mattresses.
Warranty C C 10 years non-prorated for both.
Availability B+ A --
Customer service C B --
Current BBB rating A+ A+ --
BBB rating stability C+ A --
Sleep Like The Dead company rating C C --

At Amazon: High-Rated, Low-Priced Memory Foam Mattress

About our unbiased Serta iComfort review and research

Ratings are based on 590+ iComfort owner experiences. The data was gathered from diverse and credible sources. Learn more about our research methodology.

remember

– The iComfort comes with a 120-day trial. You must, however, keep the bed at least 30 days.

– Off gassing and heat retention, two fairly common complaints for memory foam mattresses in general, are less common for Serta iComfort.

– At least 14% of iComfort owners report a loss of support and or the development of body impressions ("peaks and valleys") within three years of ownership. This rate is somewhat higher than average for a memory foam mattress.

– The iComfort has many competitors, but its closest competition is likely Tempur-Pedic.

– The Serta iComfort, like memory foam beds in general, is couple friendly in that it tends to isolate movement made by one person so the other is not disturbed.

At Amazon: High-Rated Memory Foam Mattress Topper

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