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Mattress Ratings >> Airbed Reviews > Comfortaire Mattress Reviews

unbiased Comfortaire Mattress Review & Ratings

Based on 193 Actual Consumer Experiences

September 29, 2014

What You Need To Know

THE GOOD: Above-average owner satisfaction • comfort and pain-relief potential • above-average longevity • low-risk return policy • model variety.

THE BAD: Potential for air leaks, mechanical problems and comfort layer deterioration / compression like airbeds in general • so-so warranty coverage • most models pricey • pump noise.

THE BED: Comfortaire mattresses are mid- to luxury-level permanent-use airbeds. They use air and often foam for support instead of innerspring coils. An electric air pump operated by a hand-held controller can add or remove air from the mattress thereby adjusting firmness / comfort for each side.

THE COMPANY: Comfortaire – founded in 1981 – pioneered bringing adjustable air supported sleep technology to the retail market. Comfortaire (as of January 2013) is an independent subsidiary of Select Comfort / Sleep Number. Comfortaire is headquartered in Greenville, South Carolina.

THE COMPETITION: See how Comfortaire compares to other airbeds in the airbed reviews – summary or the mattress comparison.

THE RETAILERS: Comfortaire is available in most areas but sometimes as a house brand under a different name. The most prominent retailer is likely Relax The Back which sells Comfortaire under the name "RTB Airbed Sleep System." The mattresses are also available at Comfortaire.com.

Comfortaire Mattress Ratings

Important: Comfortaire has recently transitioned to new models which have significantly different specifications than the models they replace. Ratings below are based mostly on owner experiences for the discontinued models. Ratings for the new models, nevertheless, will likely be mostly similar to the ratings below. Owner experience data was gathered using an unbiased, accurate methodology.

Owner satisfaction b Comfortaire mattresses overall have 83% owner satisfaction. (83 out of 100 based on 193 reviews.) This is higher than the rating for both airbeds overall including Sleep Number / Select Comfort (78%) and all beds overall (innerspring, memory foam, air, latex, futon, water).

comfortaire comparison chart

The various Comfortaire models appear to rate fairly similar to each other. See model prices and specs below.
Durability c Similar to other airbed brands, at least 25% of Comfortaire owners report mechanical problems at some point during ownership, such as faulty pumps and leaking / problematic air bladders. And about the same percent of owners report a fairly quick deterioration / compression of the topper. These problems and others, however, can be fixed. (See next entry.)
Longevity b+ Airbeds, including Comfortaire, often have a longer lifespan than other mattress types because any problem with the bed can be repaired with a replacement part. With other bed types, such as innerspring or memory foam, if something goes wrong with the mattress it often needs to be entirely replaced.
Price / affordable D- Prices typically range from $1030-$6710 depending on model and size. The more expensive models tend to have better comfort layers, air chambers, covers, pumps, controllers and warranties than the cheaper models.
Less pain and pressure points b+ Like airbeds owners in general, Comfortaire owners generally praise their Comfortaire bed for its ability to relieve or prevent pain, including back, hip and shoulder pain. The ability of the air chambers to contour to one's body helps to provide above average support for many pain sufferers. (See mattresses and pain relief for general analysis.)
Adjustable firmness b+ The mattress can be made more firm or less firm by adding or removing air through the use of an electric pump. 65 to 100 unique settings are possible. A model with dual air chambers can have separate firmness adjustment for each side, allowing each person to have his or her own firmness level.
Even and unobstructed sleep surface, i.e., no middle problem c+ About 7% of Comfortaire consumers report that the bed can sag and or slope in the middle where the dual air chambers meet -- causing a sleeper to roll or slide toward / away from the middle. This problem tends to be more noticeable when the firmness setting of the two air chambers is very different. Models with the "edge-to-edge" design (see specs below) tend to have few complaints in regard to the middle.
Motion isolation b- A mattress that has good motion isolation absorbs one person's movement so that the other person is not disturbed. Motion isolation is usually a moderate strength for Comfortaire and airbeds in general.
Easy to move on / get up off b- Increasing the firmness makes the bed easier to move on and get up off. Pregnant women especially tend to appreciate this. Models with memory foam are often considered more difficult to move on than models with regular foam.
No initial odor / off gassing c+ Comfortaire models with memory foam generally have the most complaints for off gassing which is a chemical-like smell a mattress can release when new. For general analysis, see memory foam off gassing.
No sleeping hot or cold b- Less than 5% of Comfortaire owners report a sleeping hot or sleeping cold problem. Models with a thick foam comfort layer are more likely to sleep hot.
Good for sex c+ The lack of a significant middle problem on several models helps Comfortaire rate better on this issue than Sleep Number / Select Comfort. (See the mattress and sex comparison.)
No noise d+ Historically, about 15% of Comfortaire owners have said that the air pumps are too loud, especially if used during the night because they may wake one's partner. Most owners, however, do not regard air pump noise to be a problem.
Ready to use d Like all airbeds, Comfortaire requires assembly. For a fee Comfortaire can ship beds pre-assembled or provide in-home setup. Owners who assemble the bed themselves usually find the task to be of easy to moderate difficulty requiring 1-2 hours depending on the number of people involved.
No rotating / flipping b The air chambers do not need to be flipped or rotated, but the comfort layer and / or support foam may benefit from the occasional flip / rotation. This can usually be performed by one person.
Lightweight C Thinner, less expensive models are often lighter than the thicker, more expensive models.
Availability c- Comfortaire is often available at one or more mattress showrooms in most major cities but perhaps as a private label under a different name. Model selection at these retailers may be limited. Comfortaire.com, however, has an extensive model selection.
Warranty c- The warranty is for 25 years with the first 2-4 years non-prorated depending on the model. After this period, owners will pay 20% or more of repair costs / replacement parts. (See mattress warranties: what you should know.)
Return policy B+ Policy varies by retailer. Comfortaire.com offers a 100-day trial period and will pay return shipping, but the bed must be kept at least 30 days. (See returning a mattress: what you should know.)
Customer service B- Comfortaire overall receives somewhat above average ratings from consumers for its customer service.
Specifications transparency A- This rating refers to what extent Comfortaire discloses the specifications of its mattresses. Nearly all specifications are disclosed. The disclosing of specifications allows consumers to know what they are paying for and helps them comparison shop.
Better Business Bureau (BBB) rating a Comfortaire currently has an "A" BBB rating; the company has maintained a high rating for at least the past several years. The company has had 13 complaints filed against it in the past three years (three in past year), all for advertising / sales issues and product-related issues.
Sleep Like The Dead (SLTD) Rating B+ SLTD rating of "B+" for Comfortaire is based on a combination of factors including product ratings by consumers, years in business, customer service, return policy, accuracy of marketing claims, transparency of specifications, warranty, Better Business Bureau (BBB) rating and rating stability, number of BBB complaints / business size ratio.

Comfortaire Model Prices and Specifications

Actual prices may vary by retailer. Foundations are not included in the prices below; they often cost $220 to $450 depending on size and type.

  Prices Thick-
ness
Comfort Layer Air Chamber / Support
Firm- ness
Cover Edge To Edge
Warranty
Main Competition
G10 $1030 tw
$1220 full
$1300 qn
$1760 kg
10" 2" convol-
uted foam
6" latex cotton air chamber(s) / 1" foam support firm knit no 25 y / 2 yr non prorated Sleep Number c3
Comment: Not ideally suited for side sleepers due to high surface firmness • has less advanced pump that offers fewer comfort choices than other Comfortaire models.
G12 $1630 tw
$1820 full
$2000 qn
$2260 kg
12" 2.75" convol-
uted foam
6" latex cotton air chamber(s) / 2" foam support med bamboo no 25 y / 2 yr non prorated Sleep Number p5
Comment: Likely adequately suited for all sleeping positions.
G13 $2680 tw
$3070 full
$3240 qn
$4060 kg
13" 3.25" convol-
uted foam
6" latex cotton air chamber(s) / 1" foam support med bamboo no 25 y / 2 yr non prorated Sleep Number i8
Comment: Does not seem to justify its significantly higher price than G12. Likely well suited for all sleeping positions. Fairly tall profile.
N11 $2780 tw
$3070 full
$3240 qn
$4060 kg
11" 2" convol-
uted foam
2" urethane air chamber(s) / 4" foam support med moisture wicking knit yes 25 y / 4 yr non prorated Sleep Number i8
Comment: Likely well suited for all sleeping positions.
N15 $3880 tw
$4270 full
$4440 qn
$5260 kg
15" 3" convol-
uted foam
3.5" urethane air chamber(s) / 6" foam support med-
soft
moisture wicking knit yes 25 y / 4 yr non prorated Sleep Number i10
Comment: 9 inches of foam makes it more a foam bed than air bed • tall profile.
N17 $5080 tw
$5740 qn
$6560 kg
17" 3" memory foam (4lb/ft density) 3.5" urethane air chamber(s) / 6" foam support, 2" pad med-
soft
moisture wicking knit yes 25 y / 4 yr non prorated Sleep Number i10, Tempurpedic Choice Luxe
Comment: Extra tall profile • 9 inches of foam makes it more a foam bed than air bed • questionable value.
U11 $2600 tw
$3710 qn
$4210 kg
10" 3" convol-
uted foam
3.5" urethane air chamber(s) / 2" foam support med-
soft
bamboo yes 25 y / 4 yr non prorated Sleep Number i10
Comment: Split-top design allows each side to have independent angle adjustment when on adjustable bed base.
U15 $4240 tw
$5740 qn
$6710 kg
15" 3" memory foam 3.5" urethane air chamber(s) / 6" foam support med-
soft
moisture wicking knit yes 25 y / 4 yr non prorated Sleep Number i10
Comment: Split-top design allows each side to have independent angle adjustment when on adjustable bed base • 9 inches of foam makes it more a foam bed than air bed • tall profile.

Outgoing Comfortaire Models

The following Comfortaire models may still be available while supplies last.

  Prices Thick-
ness
Comfort Layer
Air Chamber / Support
Firm- ness
War- ranty
Main Competition
oc200 $680 tw
$800 full
$850 qn
$1250 kg
8" -- 6" latex cotton / 1" foam firm 25 y / 2 yr non pro rated Sleep Number c2
Comment: little or no comfort layer and not well suited for side sleepers • pump has no pressure readout or memory
oc300 $830 tw
$950 full
$1000 qn
$1400 kg
9" 2" convol-
uted foam
6" latex cotton firm 25 yr / 2 yr non pro rated Sleep Number c3
Comment: minimal comfort layer and not well suited for side sleepers
oc400 $1130 tw
$1250 full
$1300 qn
$1700 kg
10" 2" convol-
uted foam
6" latex cotton / 1" foam med to firm 25 yr / 2 yr non pro rated Sleep Number c4
Comment: potentially suited for all sleeping positions
oc500 $1230 tw
$1450 full
$1550 qn
$1950 kg
11" 3.25" synth- etic latex 6" latex cotton / 1" foam med 25 yr / 2 yr non pro rated Habitat Furnishings
Comment: only model with latex comfort layer • bamboo cover
oc600 $1730 tw
$1950 full
$2050 qn
$2450 kg
12" 3.25" convol-
uted foam
6" latex cotton / 1" foam med 25 yr / 2 yr non pro rated Sleep Number p6, Habitat Furnishings
Comment: bamboo cover
RTB 900 $2100 tw
$2600 full
$2800 qn
$3200 kg
NA NA NA NA 20 yr / 4 yr non pro rated --
Comment: sold at Relax The Back
cc800 $1875 tw
$2150 full
$2350 qn
$2950 kg
13" 3.25" convol-
uted foam
6" latex cotton / 1" foam med to soft 25 yr / 2 yr non pro rated Sleep Number i8, Habitat Furnishings
Comment: bamboo cover
cc1000 $2024 tw
$2650 full
$2850 qn
$3450 kg
15" 4" gel regular foam 6" latex cotton / 1" foam med to soft 25 yr / 2 yr non pro rated Sleep Number p6
Comment: Outlast fabric cover for temperature and moisture control
elite S $2200 tw
$2600 qn
$3000 kg
10" 3.25" convol-
uted foam
3.5" urethane / 2" foam med to soft 25 yr / 4 non pro rated Sleep Number p5 & p6, Habitat Furnishings
Comment: available in flat-top and split-top
elite 1 $2475 tw
$3150 full
$3350 qn
$3950 kg
15" 3.25" convol-
uted foam
3.5" urethane / 6" foam med to soft 25 yr / 4 yr non pro rated Sleep Number i10
--
elite 2 $2874 tw
$3850 qn
$5050 kg
17" 3" gel memory foam (5 lbs/ft density) 3.5" urethane / 6" foam med to soft 25 yr / 4 yr non pro rated Sleep Number i8 & i10, Tempurpedic Choice
Comment: gel foam tends to sleep 30% cooler longer than regular memory foam • learn more about 5 lbs/ft memory foam • very tall profile
elite 3 $4350 qn
$5150 kg
19" 3" gel memory foam (5 lbs/ft density) 3.5" urethane / 8" foam med to soft 25 yr / 4 yr non pro rated Sleep Number i10, Tempurpedic Choice
Comment: most expensive model • learn more about 5 lbs/ft memory foam • very tall profile
elite 4 $4050 qn
$4950 kg
17" 3" gel memory foam (5 lbs/ft density) 3.5" urethane / 6" foam med to soft 25 yr / 4 yr non pro rated --
Comment: split-tops • learn more about 5 lbs/ft memory foam • very tall profile


About our Unbiased Comfortaire Mattress Review and Research

Our ratings are based on 190+ Comfortaire owner / consumer reviews gathered from diverse sources using an unbiased, accurate methodology.

Remember

– Comfortaire's warranty is for 25 years with the first 2-4 years non-prorated. After this 2-4 years, owners will have to pay 20 percent or more for replacement parts.

– Comfortaire mattresses have 83 percent owner satisfaction which is somewhat higher than the Sleep Number Bed (78 percent).

– Comfortaire is often sold at one or more retailers in most major metropolitan areas but perhaps as a private label under a different name. Model selection at these retailers is often limited. Comfortaire.com, however, has a complete model selection.

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