Mattress Ratings >> Airbed Reviews > Comfortaire Mattress Reviews
Comfortaire Mattresses → Review, Ratings & Complaints Based on Data From 169 Actual Owners
Page last updated August 19, 2011
What You Need To Know
Owner Satisfaction: 83% based on 165+ Comfortaire bed owners.
Pros: Above average owner satisfaction; adjustable firmness (for each side); potential to reduce pain, including back pain.
Cons: Can leak; pumps can break; some reports of uneven sleep surface; some noise from pumps; can be pricey.
Price: $700-$4,500 for a queen.
What Is It?: Comfortaire mattresses are mostly mid- to luxury-level permanent-use air beds. They use air chambers for main support instead of innerspring coils. An electric air pump can adjust firmness by adding or removing air from the mattress, and each bed side can have an independent firmness setting. Comfortaire has been in business since 1982.
Main Competition: Sleep Number / Select Comfort Bed. See how Comfortaire stacks up to the competition in the airbed reviews – summary.
Comfortaire Bed Ratings
| Owner satisfaction | good | Comfortaire mattresses have 83% owner satisfaction. This is somewhat higher than the Sleep Number / Select Comfort Bed (78%). Comfortaire bed owners who use very different firmness settings for each side of the bed tend to have more dissatisfaction than owners who do not. In addition, the more expensive Comfortaire models tend to have somewhat higher owner satisfaction than base models. |
| Durability | fair | At least 25% of owners report mechanical problems at some point during ownership, such as faulty pumps and leaking / problematic air bladders. And about the same percentage of owners report a fairly quick deterioration of the memory foam or regular foam layer which often results in sagging and reduced comfort. These problems and others, however, can be fixed. (See next entry.) |
| Longevity | good | Airbeds, including Comfortaire, often have a longer lifespan than other mattress types because any problem with the bed can be repaired with a replacement part. With other bed types, such as innerspring or memory foam, if something goes wrong with the mattress it often needs to be largely if not entirely replaced. Also, owner reviews suggests that having air chambers instead of innersprings means that the Comfortaire mattress is less likely to sag or become excessively soft. |
| Price | Fair | Prices are $700-$4500 for a queen. About 15% of owner reviews praise the mattress for affordability and value because it can be priced the same or less than the Sleep Number Bed yet be similarly or better equipped. Comfortaire's limited warranty requires owners within 2-4 years to pay at least 20% of replacement part costs. |
| Less pain | good | Owners generally praise their Comfortaire bed for its ability to relieve or prevent pain, including back, hip and shoulder pain. The ability of the air chambers to contour to one's body helps to provide above average support for many pain sufferers. (See mattresses and pain relief for more analysis.) |
| Firmness variety | good | The mattress can be made more firm or less firm by adding or removing the amount of air inside through the use of an electric pump. A model with dual air chambers can have separate firmness adjustment for each side, allowing each person to have his or her own firmness level. A small number of Comfortaire owners, especially those with less expensive models that do not have much padding, complain that the bed is too firm at any setting. |
| Motion isolation | good | A mattress that has good motion isolation absorbs one person's movement so that the other person is not disturbed much if at all. This is usually a moderate strength or better for airbeds in general, but only for models that have dual air chambers. |
| Easy to move on | good | Increasing the firmness of the mattress often makes the bed especially easy to move on and get up off. Pregnant women usually appreciate this feature. Models with substantial padding, including memory foam, may be somewhat more difficult to move on than less padded models. |
| Even sleep surface | fair | About 8% of Comfortaire consumers report that the bed can sag and or slope in the middle where the dual air chambers meet -- causing a sleeper to roll or slide toward / away from the middle. This tends to result from a deterioration of the middle divider that is between the air chambers. This problem tends to be more noticeable when the firmness of the two air chambers is very different. While this "middle problem" is fairly common among all airbed brands, Comfortaire currently has somewhat fewer complaints on this issue than others. |
| No initial odor / off gassing | fair | Comfortaire models with memory foam generally have the most complaints regarding the releasing of a chemical-like smell when the bed is new. For analysis, see memory foam off gassing. |
| No sleeping hot | good | "Sleeping hot" is not a common problem for owners, but models with memory foam generally have the most complaints regarding the mattress acting as a trap for a sleeper's body heat. |
| Good for sex | fair | The "middle problem" as described in an above entry can be an impediment to romance. See sex on an airbed for details. |
| No noise | poor | About 15% of Comfortaire owners say that the air pumps are too loud, especially if used during the night because they may wake one's partner. |
| Dust mite resistant | fair | Dust mites do not likely live in the air chambers, but they can live in other parts. See mattresses and dust mites for analysis. |
| No turning / flipping | good | The air chambers do not need to be flipped or turned. However, some models have toppers that should be turned and flipped regularly to prevent sagging and loss of comfort / support. This activity can usually be performed by one person. |
| Lightweight | good | Comfortaire mattresses consists of air to a certain degree, as opposed to heavier innersprings or foam, making them relatively easy to move and handle. |
| Warranty | fair | The warranty is for 20 years with the first 2-4 years non-prorated. After this period, owners will need to pay 20% or more of repair costs / replacement parts. (See mattress warranties: what you should know.) |
| Return policies | Fair | Policies may vary by retailer. (See returning a mattress: what you should know.) |
| Customer service | good | Comfortaire gets good ratings for its customer service by the clear majority of owners who commented on this issue. |
| Better Business Bureau (BBB) ratings | Good | Comfortaire has had three complaints with the BBB in the past three years. The company currently has an A+ rating and has maintained a high rating for several years. |