The Personal Comfort Bed Review You Can Actually Trust – 2018

THE GOOD: 45 unique comfort settings • value potential • specifications well disclosed.

THE BAD: Potential for air leaks, mechanical problems and comfort layer compression • noticeable air pump noise possible.

THE BEDS: Personal Comfort makes entry- to luxury-level beds that use air for main support. An electric pump operated by a hand-held controller can add or remove air from the mattress thereby adjusting firmness / comfort for each side.

THE COMPANY: Personal Comfort – headquartered in Orlando, FL – has been in business since 2012.

THE COMPETITION: See how Personal Comfort compares to other airbeds. Also see the mattress comparison to learn how other brands and models compare.

THE RETAILERS: Personalcomfortbed.com and Amazon. (See buying a mattress online: what you should know.)

Personal Comfort Bed Ratings

The ratings – based on 200+ consumer reviews gathered using an unbiased, accurate methodology – show how Personal Comfort beds rate compared to the average mattress.

Owner satisfaction b- Personal Comfort beds overall have 78% owner satisfaction. More.
Durability c Like airbeds in general, Personal Comfort has no better than fair durability. At least 25% of owners report mechanical problems such as faulty pumps and air bladders. And about the same percent report a fairly quick deterioration / compression of the comfort layer. These problems and others, however, can be fixed. (See next entry.)
Longevity A- Airbeds, including Personal Comfort, often have a longer lifespan than other mattress types because any problem with the bed can be repaired with a replacement part.
Affordable C $500-$4000 depending on model and size, not including a foundation. The average queen model costs about $1850. The more expensive models tend to have more advanced features. More.
Support potential A- Adjustable air chambers allow a person to achieve an above-average level of support. Edge support is also above average.
Pressure point relief b Air support has moderate contouring-to-the-body properties which can conform effectively to the body and thereby relieve pressure. But firm models (those with thin comfort layers) may be uncomfortable especially for small- to average-sized side sleepers.
Less (back) pain b+ The above-average degree of support and conforming ability of Personal Comfort beds (and airbeds in general) result in above-average potential for back pain relief. (See mattresses and pain relief for general analysis.)
Adjustable firmness b+ The beds can be made more firm or less firm by adding or removing air through the use of an electric pump. 40 or 50 unique settings are possible depending on the model. An air chamber for each side allows each person to have their own firmness / comfort level.
Level sleep surface / no middle problem B Owner experience data suggests that Personal Comfort beds have little potential for significant problems in the middle of the bed where the two air chambers meet.
Motion isolation C A mattress with good motion isolation absorbs a person's movement so that another person on the bed is not disturbed. Motion isolation is not a strength for Personal Comfort and airbeds in general. People coming from a foam or pocket coil mattress are most likely to be disappointed.
Easy to move on / get up off b- Thicker, softer models tend to offer more resistance to movement than thinner, firmer models. Increasing the firmness makes the bed easier to move on and get up off.
No initial odor / off gassing c+ Personal Comfort models with memory foam likely have the most potential for off gassing which is a chemical-like odor a bed can give off when new. General analysis: memory foam off gassing.
No sleeping hot or cold b- Less than 5% of owners report a noteworthy sleep temperature problem. Models with a thick foam comfort layer are more likely to sleep hot, while those with a thin comfort layer are more likely to sleep cold.
No topper needed C- Topper needs can vary widely by model; as model price goes up, topper needs tend to decrease. On average, however, about 10% of Personal Comfort bed owners report needing to use / buy a mattress topper to improve comfort / softness.
Good for sex C+ Cheaper / lighter models may lack weight needed to stay well in place. See the mattress and sex comparison.
Heavy person friendly B While thicker models tend to be well suited for people 230+ lbs, those models under 10" thick may be less than well suited as "bottoming out" may occur especially if firmness setting is low.
Light person friendly B- Firmer models (those with no or thin comfort layer) may be too firm for people under 130 pounds, especially side sleepers. Also, lighter people appear less likely to notice the differences in firmness setting.
No noise D+ About 8% of Personal Comfort owners (1 in 13) report that the air pumps are too loud, especially when used at night as they may wake one's partner. This rate is somewhat higher than that for airbeds in general (6%). Also, the beds may produce a rustling, crunching, or squeaking noise in some cases.
Ready to use d+ Like most airbeds, Personal Comfort beds require some assembly, but generally less assembly than Sleep Number.
No rotating / flipping b The comfort layer may benefit from the occasional flip / rotation. This can usually be performed by one person.
Easy to lift, handle, move B Airbeds, including Personal Comfort beds, in general are about 25% lighter than the average mattress. And thinner, less expensive models are often lighter than the thicker, more expensive models.

Personal Comfort Company Ratings

The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Personal Comfort compares to the average mattress manufacturer.

Warranty C- 25 year warranty with the first three years non-prorated. After three years, owners will pay at least 50% of repair costs / replacement parts. These terms are better than average for airbeds but below average compared to all mattresses.(See mattress warranties: what to know.)
Return policy C+ When buying from their website, Personal Comfort offers a 120-day trial (for all models except Classic Series) and will pay return shipping – but the bed must be kept at least 45 days to qualify. Classic Series models (A2, A3, A4) can also be returned within 120 days but with a $149+ fee. When buying from Amazon, you have 30 days to return and restocking fees apply. (See returning a mattress: what you should know.)
Exchange policy B For 120 days, the customer can exchange their mattress one time for a model of equal value. Personal Comfort pays for the shipping, but fees may apply on Classic Series models.
Customer service C Based on limited owner experience data, Personal Comfort receives average or better ratings overall for customer service.
Access to customer reviews C At the Personal Comfort website, visitors are sent to a third party site for reviews. The reviews there cannot be sorted / filtered by model. A limited number of reviews for each model, however, are available at Amazon.
Marketing accuracy C+ Personal Comfort touts a "risk-free trial," but it is not risk free for Classic models as their return requires $149. Also, the claim that the Personal Comfort bed is "the last bed you'll ever need" is perhaps too optimistic.
Specs disclosed A- This rating refers to what extent Personal Comfort discloses the specifications of its mattresses. The disclosing of specifications allows consumers to know what they are paying for and helps them to comparison shop.
Time in business B Personal Comfort began in 2012.
BBB rating a+ Personal Comfort currently has an "A+" Better Business Bureau rating. The company has had 12 complaints filed against it in the past three years. This number is likely somewhat above average for a company of Personal Comfort's size.
SLTD rating C+ SLTD (Sleep Like The Dead) company rating for Personal Comfort is determined by averaging the above company ratings.

Key Comparisons

Owner Satisfaction

Personal Comfort beds overall have 78% owner satisfaction – the same rate as airbeds overall but better than the rate of the average mattress. Ratings can vary by model.

personal comfort bed comparison chart

Price

The average Personal Comfort bed is about 20% less expensive than the average airbed but about 10% more expensive than the average mattress regardless of type.

personal comfort bed price compare

The above price does not include maintenance expenses that are often needed to keep the bed comfortable and functioning properly. These expenses can be substantial as non-prorated warranty coverage ends after the third year of ownership.

Value

The value of Personal Comfort, especially when compared to Sleep Number, is mostly regarded by consumers to be above average.

personal comfort bed value compare

Personal Comfort Bed Model Ratings, Prices & Specifications

Foundations are not included in the prices below; they often cost $140 to $250+ depending on size. The models below are available at personalcomfortbed.com and Amazon.

Firmness Description

In regard to the firmness descriptions below, know that while firmness / comfort can be adjusted by adding or removing air, the overall mattress firmness is mostly determined by the thickness of the comfort layer which differs by model. A model with a thick comfort layer tends to be softer at any setting, while a model with a thin comfort layer tends to be firmer at any setting. (Learn which firmness may be best for your body type and sleep position.)

  Owner Satisfaction
(sample)
Price Thickness Firmness Surface Comfort Layer Air Chamber / Support
A2 72%
(39)
$500 tw
$700 full
$720 qn
$1150 kg
7" firm to x-firm 2" damask quilted cover -- 6" vulcanized rubber air chamber(s)
Comments:
1) About 25% of A2 owners – especially side sleepers – use / buy a topper to soften the mattress. A2 owner satisfaction is below average mostly for this reason as Sleep Like The Dead regards the need to add a topper to be a negative overall evaluation of a mattress. However, most A2 owners who add a topper are satisfied with the mattress once topper is added. It should be noted that topper needs are often high for the least expensive model of other airbed brands as well, including Sleep Number.

2) Differences in firmness setting are clearly noticeable due to lack of comfort layer.

3) Not well suited for heavy people or anyone using a very low setting as bottoming out is possible due to only 7" thickness.
A3 74%
(41)
$700 tw
$925 full
$1050 qn
$1445 kg
9" firm 2" damask quilted cover 1" foam 6" vulcanized rubber air chamber(s)
Comments:
1) Often not ideally suited for side sleep due to thin comfort layer, and as a result 14%+ of owners use / buy a mattress topper to soften the bed.

2) Differences in firmness setting are often clearly noticeable due to thin comfort layer.

3) Not ideally suited for heavy people or anyone using a very low setting as bottoming out is possible due to only 9" mattress thickness.
A4 78%
(31)
$800 tw
$950 full
$1100 qn
$1600 kg
10" med-firm 2" damask quilted cover 2" convol-
uted foam
6" vulcanized rubber air chamber(s)
Comment: Softest Classic Series model yet still tends to not be ideally suited for people under 130 lbs due to high firmness level unless topper is used / purchased.
A5 80%
(29)
$1100 tw
$1450 full
$1700 qn
$2050 kg
11" med to med-firm 2" cotton cover 2" foam

1" convol-
uted foam
6" vulcanized rubber air chamber(s)
Comment: --
A6 81%
(26)
$1400 tw
$1700 full
$1900 qn
$2250 kg
12" med-firm to med 2" bamboo cover 1" gel memory foam

2" convol-
uted foam
6" vulcanized rubber air chamber(s)

1" base foam
Comment: --
A7 80%
(47)
$1700 tw
$1900 full
$2100 qn
$2400 kg
14" med 2” rever- sible aloe vera pillow top panel 1" gel memory foam

2" convol-
uted foam

3" foam
6" vulcanized rubber air chamber(s)
Comment: Tall profile.
A8 80%
(37)
$2000 tw
$2100 full
$2200 qn
$2800 kg
13" med to med-soft 2" rever- sible bamboo & aloe vera cover 2" gel memory foam

2" convol-
uted foam
6" vulcanized rubber air chamber(s)

1" base foam
Comment: Can be considered air / memory foam hybrid due to 2 inches of memory foam.
A10 89%
(13)
$3000 tw
$3300 full
$3500 qn
$4000 kg
15" med-soft to soft 3" rever- sible temp regulating cover 3" gel memory foam

2" convol-
uted foam
6" vulcanized rubber air chamber(s)

1" base foam
Comments: Tallest and most expensive Personal Comfort model. Can be considered air / memory foam hybrid due to 3 inches of memory foam.
H10 n/a $1800 tw
$2100 full
$2250 qn
$2700 kg
10" med-firm .25" bamboo cover 1" gel memory foam

3" regular foam
6" vulcanized rubber air chamber(s)
Comment: Questionable value.
H12 n/a $2000 tw
$2100 full
$2200 qn
$2800 kg
12" med .25" aloe vera cover 2" gel memory foam

4 " regular foam
6" vulcanized rubber air chamber(s)
Comment: --


Sleep Like The Dead's mattress research in The News –

About our Unbiased Personal comfort Bed Review and Research

Ratings are based on 200+ Personal Comfort bed consumer reviews collected using an unbiased, accurate methodology. And learn why you can trust our mattress reviews.

At Amazon: Personal Comfort Beds

AFFILIATE DISCLOSURE: One or more links to a product offered for sale at Amazon.com may appear on this page, and Sleep Like The Dead will earn revenue if a product(s) is purchased through such a link(s).

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