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Based on 51 Actual Consumer Experiences
THE GOOD: Prestigious • above-average longevity • adjustable firmness / support • above-average pain relief • appearance.
THE BAD: Expensive • questionable return policy • average warranty • may require regular (pricey) maintenance • heavy • limited availability.
THE BED: Duxiana – in business since 1926 – manufactures Swedish-made spring-based (continuous coil) mattresses that have a high spring count (1,200-3,300 in a queen). The beds also feature a replaceable cotton-covered latex top. Some models provide individualized comfort zones for each side of the bed.
The report below is based on over 50 actual consumer reviews and experiences of various models including 818, Axion (adjustable bed), 101, 515, and discontinued models such as 212, 010, 8888, 1001 and 12:12. The research data was collected using an unbiased, accurate methodology.
|Owner satisfaction||c||Duxiana (Dux) Bed has 74% owner satisfaction ( ). Based on limited owner experience data, the higher-priced Dux Bed models do not appear to have better owner satisfaction than the cheaper models.
|Durability||c+||Within five years of ownership, various durability problems, especially sagging of the topper and loss of support / comfort, are reported by at least 15% of Dux Bed owners. Owners generally say the bed has at least the appearance of good workmanship.|
|Longevity||b+||Unlike most other innerspring mattresses, the Dux Bed can often be repaired with new parts, such as a new topper, which can extended the bed's lifespan considerably.|
|Affordable||d-||Duxiana is among the most expensive beds available and is typically priced between $3,700-$12,600 depending on size and model. In addition, repairs / maintenance for the bed can be expensive once full warranty coverage ends.|
|Less pain||b||Comfort and pain relief, including back pain relief, are often good initially but can diminish as the bed ages often due to sagging / compression of the top. (See mattresses and pain relief for general analysis.)|
|Adjustable firmness||b-||DUX 818 has independent adjustable lumbar support for each side of the bed. DUX 818 and 515 have personal comfort zones which allow some adjustability for one's shoulders, back and legs. Air beds, such as the Sleep Number Bed, often provide at least somewhat greater range of firmness adjustability and ease of adjustment.|
|Motion isolation||C+||Duxiana's continuous coil system performs about average in regard to absorbing motion from one person so that the other person is not disturbed.|
|No initial odor / off gassing||b-||The latex top may have some initial odor.|
|No sleeping hot||b-||Duxiana may act as a heat trap for a small number of people.|
|No noise||c+||Squeaking / creaking is sometimes reported.|
|Lightweight||d-||Dux Bed is heavier than most beds. Moving it can be difficult.|
|No need to rotate / flip||B||Flipping is generally not reported to be necessary, but the occasional rotation may be beneficial in maintaining comfort.|
|Availability||D+||Duxiana has retailers around the world and about 30 in North America. The beds are also used in some hotels.|
|Specifications transparency||B+||This rating refers to what extent Duxiana discloses the specifications of its beds. Duxiana provides thickness and materials specifications, but some details are lacking. The disclosing of specifications allows consumers to know what they are paying for and helps them comparison shop.|
|Warranty||c-||The bed comes with a 20-year, 5-year non-prorated warranty. Many less expensive mattresses have better warranty coverage. (See mattress warranties: what you should know.)|
|Return policy||d||Several Dux Bed owners report that no returns are accepted. Others report that a 10-day return window exists.|
|Customer service||c||Owner experience data shows customer service to be inconsistent. It is not uncommon for Dux Bed owners to say that service is good before the sale, but fair-poor afterwards.|
|Better Business Bureau (BBB) rating||NR||No Better Business Bureau rating for US Duxiana headquarters is available, but each store often has its own rating.|
|SLTD company rating||C+||SLTD rating is Sleep Like The Dead's rating of a company. The rating is based on a combination of factors including product ratings by consumers, years in business, customer service, return policy, transparency of specifications, warranty.|
The Dux Bed mattress ratings are based on over 50 actual owner / consumer reviews and experiences of several current and discontinued models.
Most Dux Bed owner experience data was gathered from online message boards and product review websites. Learn more about our mattress research methodology.
– Duxiana (Dux Bed) is a luxury, Swedish-made innerspring-based mattress. It is one of the most expensive beds on the market and is often priced between $3,700-$12,700.
– Within five years of ownership, durability / quality issues, including topper sagging and loss of support / comfort, are reported by 15 percent or more of Dux Bed owners.
– The Dux Bed is considerably heavier than most beds. Moving or transporting it can be difficult.
IN THE NEWS: Sleep Like The Dead's research findings have appeared in such news publications as Barron's • Toronto Star • St. Louis Post-Dispatch • Edmonton Journal • Woman's World • The Consumerist • The Gazette • Ottawa Citizen
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