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Mattress Ratings >> Memory Foam Mattresses > Tempurpedic mattresses

unbiased Tempur-Pedic Bed Review, Ratings, Complaints, Positives & Comparisons

Based on 1,867 Owner Experiences Gathered From 636 Sources

April 12, 2016

What You Need To Know

THE GOOD. Tempur-Pedic is often the standard by which other memory foam mattresses are judged. Sophistication of materials, conforming support, mattress lifespan, model variety and availability all tend to be above average.

THE BAD. Tempur-Pedic is often 25-60% pricier than mattresses with similar specs, benefits & owner satisfaction. Compared to the average mattress, Tempur-Pedic has a longer break in, is more difficult to move on, sleeps hotter (non-Breeze models), off gasses and weighs more.

THE COMPANY. Tempur-Pedic (Tempur Sealy) makes mid- to luxury-level memory foam beds costing $1,200 to $8,500. The company – in business since 1992 and headquartered in Lexington, KY – largely originated the memory foam bed market.

THE COMPETITION. iComfort and Sleep Number are main competitors. (Sleep Number vs Tempur-Pedic). See memory foam bed ratings and mattress comparison to learn how other brands compare to Tempur-Pedic.

Contents

Video Summary
Tempur-Pedic Ratings: Overview
Company Reputation Ratings
Owner Satisfaction
Longevity / Lifespan Ratings
Prices and Value
Pain Reduction
Off Gassing / Initial Odor
Sleeping Hot
Temperature Sensitivity
Ease of Moving On and Getting Up Off
Sleeping Position Suitability
Mattress Weight
Motion Isolation
Sleep Quality
Noise
Sex Suitability
Break-In Period Duration
Acceptable Foundations
Tempur-Pedic Ergo Adjustable Bases
Tempur-Pedic vs Sleep Number
Warranty
Model Ratings, Prices & Comments

About Our Tempur-Pedic Bed Research

Sleep Like The Dead has collected 1,850+ Tempur-Pedic bed owner reviews and comments from hundreds of credible sources. We receive no compensation in any form from any company, organization or individual to affect in any way or degree the content or findings of our research. Learn more about our unbiased and accurate research methodology.

Video Summary of Tempur-Pedic Research


Tempur-Pedic Bed Ratings: Overview

The table below shows how Tempur-Pedic rates in relation to the average mattress. Ratings are based on 1,860+ consumer reviews for the various Tempur-Pedic models including:

  CONTOUR
Collection1
CLOUD
Collection
FLEX
Collection2
CHOICE
Collection2
Sample size 1273 430 315 52
Owner satisfaction b b B B-
Lifespan b b B B3
Affordable D- D C- D
Back sleep friendly A- B+ B B+
Side sleep friendly B B+ C+ B-
Front sleep friendly C- C+ B+ B-
Easy to move on/get up off d D+ C+ C+
No initial odor d+ D+ C- C-
Not hot: non-Breeze models D D D+ C-
Not hot: Breeze models C+ C+ C+ --
Less (back) pain A- b+ B B+
Motion isolation a a- B+ B-
Edge support D+ C- B- C
Not firm when cold d D+ C- C-
Less tossing/turning A- B+ B- B
Short break-in D- d D+ C-
Good for sex c- c- B- C-
Heavy person friendly B- C- B B
Light person friendly D C+ C C+
No noise A A B C+
Easy to lift, handle, move D- D+ D C-
Warranty 10 years 10 years 10 years 10 years
Firmness med to firm med-soft to extra-soft med-soft to firm soft to firm
Conforming support mostly high moderate low to moderate moderate
Mattress type foam foam foam / springs4 foam / air5
1 Includes GrandBed.

2 Ratings are an estimate to partial estimate due to a small sample and or model newness.

3 While the durability of this model is no better than fair, its lifespan is likely better than average due to its ability to be repaired.

4 Flex models often have characteristics similar to hybrids in general.

5 Choice models often have characteristics similar to airbeds in general.


Tempur-Pedic Company Ratings

Warranty coverage C The Tempur-Pedic warranty is 10 years total, non-prorated coverage. (For the Choice models, there is 5-year non-prorated coverage on pumps, hoses, remotes.) See Tempur-Pedic warranty details. Also see mattress warranties: what you should know.)
Return policy C+ Tempur-Pedic's return policy when buying directly from them generally gets mixed ratings. It consists of a 90-day trial period that allows the customer to return their mattress for an exchange or refund. While owners like this aspect, they do not like that they must often pay return shipping which is $175 or more. Keep in mind that when buying a Tempur-Pedic mattress from an independent retailer they may not honor the 90-day return policy. (See returning a mattress: what you should know.)
Customer service C As many as 20% of owners find Tempur-Pedic's customer service to be less than adequate particularly in regard to warranty claim resolution.
Marketing accuracy C Tempur-Pedic prominently cites a study claiming that 94% of Tempur-Pedic owners are satisfied with their mattress. This rate is significantly higher than both the rate determined by Sleep Like The Dead (81%) and the aggregate satisfaction rate of owner reviews posted on Tempur-Pedic's website (88%). Aside from this possible issue, the company tends to provide even-handed and factual information.
Specs disclosed D- Tempur-Pedic does not regularly disclose the thickness of the various layers of its mattresses nor their foam density. This can make it difficult for consumers to comparison shop and to make an informed buying decision.
Time in business B In business since 1992.
BBB rating A+ Tempur-Pedic (Tempur Sealy International Inc.) currently has an "A+" BBB rating. 194 complaints against Tempur-Pedic have been filed in the past three years; this number is above average for a mattress company of its size. Most complaints are for warranty and product quality issues. Learn more about BBB ratings and what they mean.
SLTD rating C SLTD (Sleep Like The Dead) company rating of "C" for Tempur-Pedic is determined by averaging the above company ratings.

Owner Satisfaction

Tempur-Pedic beds overall have 81% owner satisfaction. (See satisfaction rates for specific models.) Tempur-Pedic's overall owner satisfaction is virtually the same as that of memory foam mattresses overall (80%) and higher than that of all mattresses overall (72%) which includes spring, air, memory foam, latex, futon.

tempurpedic pain relief chart

Owner Satisfaction Rate by year of ownership

tempurpedic vs all mattresses

The graph above shows that after the first two years of ownership Tempur-Pedic owner satisfaction is higher than that of all mattresses overall. This is largely due to Tempur-Pedic beds historically having somewhat better longevity than the average mattress.

It should be noted that the lower years of ownership have far more owner experiences associated with them than do the higher years. The lower years, therefore, mostly determine the overall owner satisfaction rates of 81% for Tempur-Pedic and 72% for all mattresses.


Longevity / Lifespan

Average Ownership Length

The graph below shows that consumers on average report keeping their Tempur-Pedic mattress for about eight years.
tempurpedic ownership length

Lifespan of Tempur-Pedic Vs Lifespan of Competition

Based on available owner experience data, Tempur-Pedic's longevity is likely better than that of the average memory foam mattress (and that of the average mattress overall).

Against entry-level memory foam mattresses ($700 or less), Tempur-Pedic often has about twice the lifespan. Against mid-level memory foam mattresses ($700-$1500), Tempur-Pedic likely has a smaller but still significant longevity advantage. And against luxury-level memory foam mattresses ($1500 and up) – especially offerings from Sealy, Serta and Simmons – Tempur-Pedic likely has an advantage.

Tempurpedic longevity/lifespan chart

Sagging and softening

As a Tempur-Pedic mattress ages and wears, it is normal for it to become somewhat softer and, to a limited extent, sag or develop a body impression(s) due to loss of resiliency.

Premature softening / sagging, however, is significant softening / sagging that occurs when the mattress is fairly new, namely within three years of purchase.

Based on our collected consumer experience data, about 11% of Tempur-Pedic mattress owners report premature sagging / softening to an extent that significantly undermines comfort and support. (The causes of the sagging / softening are not clear, but the weight of the sleeper does not appear to be a large factor.)

For perspective, over 20% of innerspring mattress consumers report premature sagging. In other words, Tempur-Pedic beds overall are about two times less likely to have sagging problems compared to innerspring beds overall. Innerspring beds, however, usually do not soften as they age and wear as Tempur-Pedic beds can do.

Tempur-Pedic Choice

The Tempur-Pedic Choice is different from most other Tempur-Pedic models as it is an air / memory foam hybrid. The Choice's memory foam is capable over time of softening like that of the other Tempur-Pedic models. Sagging, however, is less likely with the Choice because it uses air for main support as opposed to foam or springs.

The Choice, however, can develop problems that the other Tempur-Pedic models cannot, such as air leaks and pump malfunctions / breakdowns, which can render the bed largely unusable until repaired. Learn more about air bed characteristics, pros and cons.


Prices and Value

Prices

The average Tempur-Pedic mattress is 43% more than the average memory foam mattress and 53% more than the average mattress regardless of type. (See all Tempur-Pedic model prices.)

tempurpedic price comparison chart

Value

The majority of owners regard their Tempur-Pedic as no better than a fair value. And nearly 30% regard it as a poor overall value.

tempurpedic value comparison chart

For how Tempur-Pedic compares to competitors on price see mattress price comparison and memory foam mattress reviews - summary.


Pain Reduction

For at least 20% of owners, Tempur-Pedic beds relieve or even eliminate pain that one may feel both in and out of bed. Relief of back, shoulder, hip and joint pain are commonly noted.

While all Tempur-Pedic models perform well overall for relieving pain, the high density Contour models likely provide at least slightly better pain relief than the other models.

Other mattresses, such as the Sleep Number Bed, may rival Tempur-Pedic's potential to reduce pain, but none significantly exceed it.

It should be noted, of course, that Tempur-Pedic beds do not relieve pain for everyone, and for about 7% of owners the beds cause pain (beyond the break-in period) – usually back, hip and or shoulder pain, for a variety of reasons.

tempurpedic pain relief chart

More information: See our mattresses and back pain research.


Off Gassing / Initial Odor

Off gassing is the release of a chemical-like or musty odor that the mattresses may give off when new. It is the result of the manufacturing and or packaging process. About 18% of Tempur-Pedic bed owners report significant off gassing which is higher than the rate for both mattresses in general and most other memory foam mattress brands.

Tempurpedic off gassing comparison


Off gassing Odor Amount / Severity reported by Tempur-Pedic owners

Tempur-Pedic beds (and memory foam beds in general) can vary in how much they off gas. Most owners, as the chart below shows, report little or no off gassing problem.

tempurpedic off gassing amount

Length of off gassing Period reported by Tempur-Pedic owners

Most off gassing lasts a few days but can persist considerably longer in some cases.

length of tempurpedic off gassing

Some owners report walking on their new mattress to speed up the off gassing process (as well as the break-in period).

More information: See our memory foam mattress off gassing research.


Sleeping Hot / Heat Retention

About 10-14% of Tempur-Pedic owners report that their bed absorbs and retains their body heat resulting in an unnaturally and uncomfortably warm sleep surface – especially in summer months.

No other mattress brand included in our research has a higher percentage of owners complaining about heat being trapped than Tempur-Pedic. And woman report more heat problems with their Tempur-Pedic than men by as much as a 2-1 ratio.

To minimize such issues, most models feature a moisture-wicking cover to aid in maintaining dryness and coolness.

Also, some owners report achieving heat-trap relief by not using a mattress protector. Doing so, however, runs the risk of soiling or staining the mattress which can void the warranty.

Breeze Models

Four (recently revised and likely improved) Breeze models are available: Cloud Lux Breeze, Cloud Supreme Breeze, Contour Elite Breeze, and Flex Supreme Breeze. (They are currently priced $1000 more than their non-Breeze counterparts).

Breeze models have material in the cover and comfort layer designed to sleep cooler. While these models are often noticeably cool for at least the first several minutes, the coolness tends to diminish the longer one lies in the same position. Owner experience data suggests that Breeze models have historically had about 30% fewer heat-trap related complaints than their non-Breeze counterparts. The newly revised models likely perform even better.

Tempurpedic sleeping hot chart
* partial estimate

More information: See our mattress heat retention research as well as Temperature Control for possible ways to combat mattress heat problems.


Temperature Sensitivity

Tempur-Pedic mattresses tend to be significantly firmer when cold – that is, firmer when room temperature is below about 70 degrees.

As a result, about 10% of owners complain that the bed is uncomfortably firm for the first few minutes when getting into bed or when moving to a new area of the bed during the night. The foam, however, gets softer and more comfortable as the sleeper's body warms it. By contrast, high room temperature can give the mattress a softer and "squishy" feel.

Temperature sensitivity also has an upside in that it allows the Tempur-Pedic to mold to one's body resulting in supportiveness and comfort. However, 3% of owners say they do not like the sensation of the bed molding to their body because it gives them the feeling they are sleeping in, to use their words, "mud" or "quicksand."

temperature sensitivity comparison chart
* partial estimate


Ease of Moving On And Getting Up Off

Memory foam – especially the higher-density memory foam used in several Tempur-Pedic models – is at least somewhat sensitive to weight and temperature. This means that the sleeper may sink into the foam to some extent and that the foam may contour and mold to the sleeper's body.

This can make moving on the bed or getting up off of it difficult as at least 15% of owners report the problem. Those owners who change positions frequently, are weak from sickness or injury, or are elderly have the most complaints regarding difficulty of movement.

Many newer Tempur-Pedic models – namely Choice and Flex – provide less resistance to bodily movement than the more established models.

Tempurpedic ease of movement chart


Mattress Weight

A complaint by Tempur-Pedic owners, especially owners of thicker / more expensive models, is the heavy weight of the mattress. The weight, according to owners, causes the bed to be difficult to transport / move / handle and can make changing sheets or removing the cover difficult as well. At least two people are often needed to transport / move / handle the bed.

At least 7% of Tempur-Pedic owners have complaints about weight; no other mattress brand included in our research has a higher complaint rate regarding heavy weight.

Tempurpedic weight chart


Motion Isolation

Memory foam mattresses in general, including Tempur-Pedic, localize and absorb motion. This characteristic makes the mattresses couple friendly in that it allows one person to move around on or get up off the bed without the other person being much disturbed or disturbed at all by the movement.

Tempur-Pedic's use of higher-density foam in many of its beds may give it a slight edge in motion isolation over its less-dense competition. At least 15% of Tempur-Pedic owners praise the mattress for having good-to-excellent motion isolation. It should also be noted that motion transfer usually cannot be totally eliminated due to the use of shared linens.

Tempurpedic bed motion isolation chart
* partial estimate


Sleep Quality

tossing and turning

At least 25% of owners say they toss and turn less since sleeping on their Tempur-Pedic mattress. This is likely mainly due to the fact that the mattresses often minimize pressure points and the need to change positions to maintain comfort. Less tossing and turning may also be due to the fact that Tempur-Pedic beds, especially the Contour models, resist and discourage bodily movement at least somewhat.

tempurpedic tossing turning chart

Restful Sleep

At least 25% of owners report that they sleep better since they began sleeping on their Tempur-Pedic mattress. They often cite the lack of pressure points and the improved comfort and supportiveness as reasons why they sleep better. Some owners also say they sleep more efficiently on the bed. In other words, they say they sleep more soundly and can spend less time in bed as a result.

Tempurpedic restul sleep chart


Noise

The Tempur-Pedic Choice is a memory foam / air hybrid. Its level of support / firmness can be adjusted by the use of an electric air pump. The noise made by the operation of this pump may be disturbing to some sleepers. The Flex uses springs which may squeak on occasion. All other Tempur-Pedic models are silent.

The mattress foundation, however, may creak, usually due to poor assembly. About 7% of Tempur-Pedic bed owners complain of a less-than-silent foundation.

Tempurpedic noise chart


Break-In Period Duration

Tempur-Pedic mattresses tend to have a significantly longer than average break-in period. This is especially a problem for side sleepers as they may experience some hip and shoulder discomfort due to high firmness. Most Tempur-Pedic owners report that their mattress breaks in within two months of regular use. Some owners report walking on their mattress to speed up the break-in process.

Tempurpedic break in period chart
* partial estimate


Sex Suitability

Owner opinion is generally split in regard to the suitability of Tempur-Pedic mattresses for this issue. The characteristics of memory foam, especially higher-density foam, can make some aspects of sex better and some worse, say owners.

The Flex models with their spring support system are likely the most sex friendly among the Tempur-Pedic models for the majority of people.

The middle area of the Choice models can be less than ideal for cuddling especially if each side of the bed has a very different firmness setting.

Tempurpedic love making suitablity / sex
* partial estimate

More information: See the sex and mattresses comparison.


Tempur-Pedic Mattress Foundation

Tempur-Pedic requires that their mattresses use a "firm, solid-surface, non-spring foundation or adjustable bed base." If an unacceptable foundation is used, the mattress warranty will be voided according to Tempur-Pedic. Of course, using a properly assembled foundation sold by Tempur-Pedic will eliminate the risk of using an improper foundation.


Tempur-Pedic Adjustable Bed Bases

Tempur-Pedic Ergo adjustable bed bases allow a person to raise the head and foot of their mattress for comfort, heath and convenience benefits. See how Ergo adjustables compare to the competition.


Tempur-Pedic Vs Sleep Number

Tempur-Pedic and Sleep Number beds have similar owner satisfaction rates but often different pros and cons. See Tempur-Pedic vs Sleep Number for a detailed comparison.


Warranty

The Tempur-Pedic warranty is 10 years total, non-prorated coverage. (For the Choice models, there is 5-year non-prorated coverage on pumps, hoses and remotes.) This is about average compared to all mattresses.

tempurpedic warranty ratings

Sagging Coverage

For mattresses overall, sagging is the top consumer complaint. Tempur-Pedic has among the best sagging coverage of any mattress brand. While other brands on average often require more than 1.25 inches of mattress sagging before warranty coverage kicks in, Tempur-Pedic requires only more than .75 inch.

sagging coverage comparison

Softening Covering

Tempur-Pedic's warranty covers an abnormal increase in mattress softening, but such softening is not defined leaving it open to subjective opinion. Tempur-Pedic owner experience data shows that this is a potential weakness of the warranty as softening can be just as common and problematic as sagging. In fairness, however, no other mattress company definitively covers softening either.


Tempur-Pedic Model Ratings, Prices and Comments

  Owner Satis- faction (sample) Price* Sleep Position Rating** Thick-
ness
Firmness Conform- ing Support***
Flex Prima 79%
(126)
$1600 tw
$1950 dbl
$2100 qn
$2700 kg
back: good to fair

side: fair

front: good
10" firm low - moderate
COMMENT: Spring / foam hybrid with mostly conventional mattress characteristics and feel as opposed to those of a traditional Tempur-Pedic mattress. Has different competition from most other Tempur-Pedic models. Not ideally suited for most side sleepers due to high firmness. May not be well suited for large people (250+ lbs) due to only 10" thickness.
Flex Supreme 79%
(138)
$2200 tw
$2550 dbl
$2700 qn
$3300 kg
back: good

side: good to fair

front: good
11.5" med-firm low - moderate
COMMENT: Spring / foam hybrid. Has different competition from most other Tempur-Pedic models.
Flex Supreme Breeze 82% est. -
new model
$3200 tw
$3550 dbl
$3700 qn
$4300 kg
back: good

side: good to fair

front: good
11.5" med-firm low - moderate
COMMENT: Spring / foam hybrid. Has different competition from most other Tempur-Pedic models. Comfort layer and cover are designed to sleep cooler. Estimated to have at least 30% fewer complaints for heat buildup compared to Flex Supreme.
Flex Elite 80%
(52)
$2800 tw
$3150 dbl
$3300 qn
$3900 kg
back: good

side: good

front: good
12.5" med moderate
COMMENT: Spring / foam hybrid. Among Flex models it has characteristics most similar to those of a traditional Tempur-Pedic mattress. Has different competition from most other Tempur-Pedic models.
Contour Supreme 77%
(106)
$1700 tw
$2050 dbl
$2200 qn
$2800 kg
back: good

side: good to fair

front: fair
11.5" extra firm moderate
COMMENT: Firmest and most supportive Tempur-Pedic model. Closest in similarity to discontinued Classic bed.
Contour Elite 78%
(77)
$2500 tw
$2850 dbl
$3000 qn
$3600 kg
back: good

side: good to fair

front: fair
12.5" firm moderate - high
COMMENT: --
Contour Elite Breeze 80% est. -
new model
$3500 tw
$4000 qn
$4600 kg
back: good

side: good to fair

front: fair
12.5" firm moderate - high
COMMENT: Comfort layer and cover are designed to sleep cooler longer. Estimated to have at least 30% fewer complaints for heat buildup compared to Contour Elite.
Contour Rhapsody Luxe 81%
(92)
$3000 tw
$3500 qn
$4100 kg
back: good

side: good

front: fair
13.5" med- firm high
COMMENT: Closest in similarity to discontinued Celebrity bed.
contour Allura 81%
(65)
$3800 tw
$4300 qn
$4900 kg
back: good

side: good

front: fair
13.5" med- firm high
COMMENT: Tempur-Pedic's only pillowtop model.
Grandbed 80%
(40)
$7500 qn
$8600 kg
back: good

side: good

front: fair
15" med- soft very high
Comment: Luxurious, conforming and heavy. Questionable value.
Cloud Prima 83%
(73)
$1200 tw
$1550 dbl
$1700 qn
$2300 kg
back: good

side: good

front: good
10" med to med- firm low - moderate
COMMENT: May not be ideally suited for larger people (250+ lbs) due to 10" thickness.
Cloud Supreme 77%
(146)
$2000 tw
$2350 dbl
$2500 qn
$3100 kg
back: good

side: good

front: good to fair
11.5" med- soft moderate
COMMENT: --
Cloud Supreme Breeze 80% est. -
new model
$3000 tw
$3350 dbl
$3500 qn
$4100 kg
back: good

side: good

front: good to fair
11.5" med- soft moderate
COMMENT: Comfort layer and cover are designed to sleep cooler longer. Estimated to have at least 30% fewer complaints for heat buildup compared to Cloud Supreme.
Cloud Elite 81%
(78)
$2700 tw
$3050 dbl
$3200 qn
$3800 kg
back: good

side: good

front: good to fair
12.5" soft moderate
COMMENT: --
Cloud Luxe 80%
(133)
$3200 tw
$3700 qn
$4300 kg
back: good

side: good

front: fair
13.5" extra soft moderate
COMMENT: Tempur-Pedic's softest model. Not well suited for most stomach sleepers.
Cloud Luxe Breeze 83% est. -
new model
$4200 tw
$4700 qn
$5300 kg
back: good

side: good

front: fair
13.5" extra soft moderate
COMMENT: Comfort layer and cover are designed to sleep cooler longer. Estimated to have at least 30% fewer complaints for heat buildup compared to Cloud Luxe. Not well suited for most stomach sleepers.
Choice Supreme 78%
(35)
$2700 tw
$3200 qn
$3800 kg
back: good

side: good to fair

front: good
13" med to firm moderate
COMMENT: Air / foam hybrid. Its mechanical nature allows for adjustable firmness / support for each side. 15%+ of owners report problems needing repair. Competitor to Sleep Number (model m7 especially).
Choice Luxe 77%
(27)
$3200 tw
$3700 qn
$4300 kg
back: good

side: good

front: good
14" soft to med- firm moderate
COMMENT: Air / foam hybrid. Its mechanical nature allows for adjustable firmness / support for each side. 15%+ of owners report problems needing repair. Competitor to Sleep Number (model m7 especially).

* Additional sizes than what appear below are often available including CA king, split king and split CA king. A base / foundation (usually $150-$500 depending on size) is not included in the prices.

** Sleep Position Rating indicates what tends to be true for owners; your personal evaluation may differ.

*** The higher the conforming support, the slower the mattress will respond and the more it will tend to strongly contour and mold to the sleeper's body. This can provide equalized support and minimization of pressure points, but it can also make it somewhat difficult to move on the bed and get up off of it. Learn more.



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