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Mattress Ratings >> Memory Foam Mattresses > Tempurpedic mattresses

unbiased Tempur-Pedic Bed Review, Ratings, Comparisons and Complaints

Based on 1,718 Actual Consumer Experiences

March 2, 2014
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What You Need To Know

THE GOOD. Tempur-Pedic is often the standard by which other memory foam mattresses are judged. Tempur-Pedic's durability / lifespan, availability and overall reputation are above average.

THE BAD. Tempur-Pedic mattresses are often 20-50% higher in price than mattresses with similar specifications, benefits and owner satisfaction. Tempur-Pedic is not especially forthcoming about its products' specifications.

Compared to the average memory foam mattress, Tempur-Pedic mattresses overall are 1.) more difficult to move on / get up off, 2.) more likely to off gas, 3.) somewhat more likely to retain heat.

THE COMPANY. Tempur-Pedic (Tempur Sealy) makes mid- to luxury-level memory foam beds ranging in price from $700 to $8,500. The company – in business since 1992 and headquartered in Lexington, KY – largely originated the memory foam mattress market.

THE COMPETITION. Serta iComfort, Sealy Optimum, and Simmons ComforPedic are the main competition to Tempur-Pedic, but there are many other competitors such as Sleep Number (see Sleep Number vs Tempur-Pedic). Also see the memory foam mattress reviews – summary and the mattress comparison and to learn how other brands compare to Tempur-Pedic.

Contents

Tempur-Pedic Ratings: Overview
Owner Satisfaction
Longevity / Lifespan Ratings
Prices
Pain Reduction
Density
Off Gassing / Initial Odor
Sleeping Hot
Temperature Sensitivity
Ease of Moving On and Getting Up Off
Weight
Motion Isolation
Sleep Quality
Noise
Love-Making Suitability
Customer Service
Return Policy
Warranty
Company Reputation Ratings and BBB ratings
Model Prices, Specifications & Comments
Tempur-Pedic vs Sleep Number

About Our Tempur-Pedic Bed Research

Sleep Like The Dead has collected over 1,700 Tempur-Pedic bed owner reviews and comments from hundreds of online message boards and other credible sources. We receive no compensation in any form from any company, organization or individual to affect in any way or degree the content or findings of our mattress research. Learn more about our unbiased and accurate research methodology.


Tempur-Pedic Bed Ratings: Overview

The ratings below are based on 1,700+ consumer reviews of various Tempur-Pedic bed models including Cloud, Contour, Weightless, Choice, Simplicity, high density models (Grand, Allura, Rhapsody), and discontinued models.

  RHAPSODY, ALLURA & GRAND CLOUD CONTOUR (Elite, Supreme)1 SIMPLICITY1 WEIGHT LESS1 CHOICE1
Sample size 1409 318 48 34 22 16
Owner satisfaction b b+ b+ b B B
Lifespan b b b c+ B- B+
Affordable D- d D+ b C- D
Less pain b+ b+ b b B+ B+
Back sleep friendly b+ b b b B B+
Side sleep friendly B- a- d+ b- A- B
Front sleep friendly b- b- c+ b B B
Conforms A b b+ c+ c+ b-
Heavy person friendly B+ B B c B B
Light person friendly c b- b- b+ b- b-
Easy to move on d c c- b- C+ b-
Easy to get up off d c- c- c c b
No initial odor d c- c- c c- C
Not heat trap d2 c-2 c- c+ c C
Motion isolation a a- a- b+ b B+
Good for sex c- c- c c+ C+ C+
Light weight d- d d+ c D+ C-
Warranty C C C C C C
Firmness med-firm to soft med-soft to ultra soft firm med or firm med-soft to med adjust-
able
Memory foam density high med-high med-high low med low-med
Mattress type foam foam foam foam foam foam / air3

1 Ratings are a partial estimate as owner experience data is limited given model newness.

2 Rhapsody Breeze and Cloud Supreme / Luxe Breeze are designed to sleep cool, but based on limited owner experience data they tend to sleep nearly as warm as the regular, non-Breeze models.

3 The Choice (Supreme and Luxe) is a memory foam / air hybrid. It often has characteristics similar to airbeds in general.


Owner Satisfaction

Tempur-Pedic beds overall as a group have 81% owner satisfaction (81 out of 100 based on 1718 reviews). Owner satisfaction for the specific models is as follows: Grand 81%; Allura 80%; Rhapsody 79%; Cloud models overall 83%; Contour models (Elite, Supreme) 82%; Weightless 80%; Simplicity 79%.

owner satisfaction comparison chart
* partial estimate

Tempur-Pedic's overall owner satisfaction (81%) is the same as that of memory foam mattresses overall (81%) and higher than that of all mattresses overall (72%) which includes innerspring, air, memory foam, latex, water, futon.

Owner Satisfaction Rate by year of ownership

tempurpedic vs all mattresses

The graph above shows that after the first two years of ownership Tempur-Pedic owner satisfaction is and remains higher than that of all mattresses overall. This is largely due to Tempur-Pedic beds historically having somewhat better longevity / durability than the average mattress.

It should be noted that the lower years of ownership have far more owner experiences associated with them than do the higher years. The lower years, therefore, mostly determine the overall owner satisfaction rates of 81% for Tempur-Pedic and 72% for all mattresses.

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Longevity / Lifespan

Most Tempur-Pedic models are fairly new to the market, and, consequently, long-term owner experience data for them is largely unavailable. What data is available indicates they have longevity similar to the more established models (such as Grand, Allura, Rhapsody) which do have significant long-term owner experience data available.

Average Ownership Length

The graph below shows that consumers on average report keeping their Tempur-Pedic mattress for about ten years. Some owners keep the bed for a considerably longer time than ten years and some for a considerably shorter time.

Tempurpedic ownership length
0 years 10 years 20 years


Lifespan of Tempur-Pedic Vs Lifespan of Competition

Most memory foam mattress competitors to Tempur-Pedic have only limited owner experience data available regarding their longevity because they are fairly new to the market.

Based on what data is available, Tempur-Pedic's longevity appears to be better than that of the average memory foam mattress (and that of the average mattress overall).

Against entry-level memory foam mattresses ($700 or less), Tempur-Pedic often has at least twice the lifespan. Against mid-level memory foam mattresses ($700-$1500), Tempur-Pedic likely has a smaller but still significant longevity advantage. And against high-level memory foam mattresses ($1500 and up), Tempur-Pedic appears to have some limited advantage.

Tempurpedic longevity/lifespan chart
* partial estimate

Sagging and softening

As a Tempur-Pedic mattress ages and wears, it is normal for it to become somewhat softer and, to a limited extent, sag or develop a body impression(s) due to loss of resiliency.

Premature softening / sagging, however, is significant softening / sagging that occurs when the mattress is fairly new, namely within four years of purchase.

Based on our collected consumer experience data, about 11% of Tempur-Pedic mattress owners report premature sagging / softening to an extent that significantly undermines comfort and support. (The cause of the sagging / softening is not clear, but the weight of the sleeper does not appear to be a large factor.)

For perspective, over 20% of innerspring mattress consumers report premature sagging. In other words, Tempur-Pedic beds overall are about two to three times less likely to have sagging problems compared to innerspring beds overall. Innerspring beds, however, usually do not soften as they age and wear as Tempur-Pedic beds can do.

Tempur-Pedic Choice

The Tempur-Pedic Choice is different from other Tempur-Pedic models as it is an air / memory foam hybrid. The Choice's memory foam is capable over time of softening like that of the other Tempur-Pedic models. Sagging, however, is less likely with the Choice because it uses air for main support as opposed to foam.

The Choice, however, can develop problems that the other Tempur-Pedic models cannot, such as air leaks and pump malfunctions / breakdowns which can render the bed largely unusable until repaired. Learn more about air bed characteristics, pros and cons.

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Prices

The chart shows the average price for a mattress, the average price for a memory foam mattress, and the prices for the various Tempur-Pedic models.

Tempurpedic price comparison chart

About 25% of Tempur-Pedic bed owners, especially owners high density models (Rhapsody, Allura, Grand) complain about the price they paid. No other major mattress brand in our research has a higher percent of owners complaining about price. It should be mentioned, however, that most Tempur-Pedic owners say their mattress is worth the money they spent.

In addition, with the introduction of less pricey Tempur-Pedic models (Cloud, Contour, Simplicity, Weightless) the number of complaints regarding price is decreasing.

More information: See prices for the various Tempur-Pedic models in the prices and specifications table below. For how Tempur-Pedic compares to the competition on price see mattress price comparison and memory foam mattress reviews - summary.

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Pain Reduction

For at least 20% of owners, Tempur-Pedic beds relieve or even eliminate pain that one may feel both in and out of bed. Relief of back, shoulder, hip and joint pain are commonly noted.

While all Tempur-Pedic models perform well overall for relieving pain, the high density models (Rhapsody, Allura, Grand) may provide slightly better pain relief than the other models.

Other mattresses, such as the Sleep Number Bed, may equal Tempur-Pedic's potential to reduce pain, but none likely exceed it.

It should be noted, of course, that Tempur-Pedic beds do not relieve pain for everyone, and for about 6% of owners the beds cause pain, usually back and or shoulder pain.

tempurpedic pain relief chart

More information: See our mattresses and back pain research.

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Density

Tempur-Pedic mattresses come in a variety of foam densities. See the specifications table for the densities of the various Tempur-Pedic models. Foam density determines many mattress characteristics, and the different densities each have their own advantages and disadvantages. For more details on density, see the memory foam density comparison.

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Off Gassing / Initial Odor

Off gassing is the release of a gas or chemical-like odor that a mattress may give off when it is new. It is the result of the manufacturing and or packaging process. About 19% of Tempur-Pedic bed owners report significant off gassing which is higher than the rate for both mattresses in general and most other memory foam mattress brands.

Owner experience data shows that higher-density memory foam mattresses tend to off gas more often and more strongly than lower-density memory foam mattresses. Tempur-Pedic mattresses overall, especially the high density models (Rhapsody, Allura, Grand), tend to have density that is equal to or higher than the density of most other memory foam mattresses.

Tempurpedic off gassing comparison


Off gassing Odor Amount / Severity reported by Tempur-Pedic owners

Tempur-Pedic beds (and memory foam beds in general) can vary in how much they off gas. Most owners, as the chart below shows, report little or no off gassing problem.

tempurpedic off gassing amount

Length of off gassing Period reported by Tempur-Pedic owners

Most off gassing lasts a few days but can persist considerably longer in some cases.

length of tempurpedic off gassing

More information: See our memory foam mattress off gassing research.

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Sleeping Hot / Heat Retention

About 10-14% of Tempur-Pedic owners, especially owners of high density models (Rhapsody, Allura, Grand), report that their bed absorbs and retains their body heat resulting in an unnaturally warm sleeping surface. No other mattress included in our research has a higher percentage of owners complaining about heat being trapped than Tempur-Pedic. Woman report more heat problems with their Tempur-Pedic than men by at least a 2-1 ratio.

Rhapsody Breeze and Cloud Supreme / Luxe Breeze are designed to sleep cool, but based on limited owner experience data they tend to sleep nearly as warm as the regular, non-Breeze models.

Owners often say that the heat problem is minimal in the cooler months of the year and becomes a problem in the warmer months. The solution that seems to work best to overcome the problem, according to owners, is to simply not use as many covers and or turn the air conditioning cooler. See Temperature Control for other possible ways to control heat problems.

Tempurpedic sleeping hot chart
* partial estimate

Sleep Like The Dead Editor Talks Memory Foam and Tempur-Pedic Heat Potential

More information: See our mattress heat retention research.

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Temperature Sensitivity

Tempur-Pedic mattresses, especially the high density models (Rhapsody, Allura, Grand), tend to be firmer when cold, that is, firmer when room temperature is below about 70 degrees. As a result, about 10% of owners complain that the bed is uncomfortably firm for the first few minutes when they get into bed or when they move to a new area on the bed during the night. The foam, however, gets softer and more comfortable as the sleeper's body warms it.

Temperature sensitivity also has an upside in that it allows the Tempur-Pedic to mold to one's body resulting in supportiveness and comfort. However, 3% of owners say they do not like the sensation of the bed molding to their body because it gives them the feeling they are sleeping in, to use their words, "mud" or "quicksand."

temperature sensitivity comparison chart
* partial estimate

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Ease of Moving On And Getting Up Off

Memory foam is weight and temperature sensitive, especially the higher-density memory foam used in several Tempur-Pedic models. This means that the sleeper may sink into the foam to some extent and that the foam may contour and mold to the sleeper's body.

This can make moving on the bed or getting up off of it difficult for some people. At least 15% of owners report this problem. Those owners who change positions frequently, are weak from sickness or injury, or are elderly usually have the most complaints regarding difficulty of movement.

Most newer Tempur-Pedic models – namely Simplicity, Weightless and Choice – provide less resistance to bodily movement than the more established models.

Tempurpedic ease of movement chart
* partial estimate

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Weight

A complaint by Tempur-Pedic owners, especially owners of thicker, more expensive models, is the heavy weight of the mattress. The weight, according to owners, causes the bed to be difficult to transport / move / handle and can make changing the sheets or removing the cover difficult as well. At least two people, say owners, are often needed to transport / move / handle the bed.

At least 7% of Tempur-Pedic owners have complaints about weight; no other mattress included in our research has a higher rate of complaints regarding heavy weight.

Tempurpedic weight comparison chart

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Motion Isolation

Memory foam mattresses in general, including Tempur-Pedic, localize and absorb motion. This characteristic makes the mattresses couple friendly in that it allows one person to move around on or get up off the bed without the other person being much disturbed or disturbed at all by the movement.

Tempur-Pedic's use of higher-density foam in many of its beds may give it a slight edge in motion isolation over its less-dense competition. At least 15% of Tempur-Pedic owners praise the mattress for having good-to-excellent motion isolation. Less than 2% complain of poor motion isolation.

Tempurpedic bed motion isolation chart

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Sleep Quality

tossing and turning

At least 12% of owners say they toss and turn less since sleeping on their Tempur-Pedic mattress. This is likely mainly due to the fact that the mattress minimizes pressure points and the need to change positions to maintain comfort. Less tossing and turning may also be due to the fact that Tempur-Pedic beds, especially the high density models (Rhapsody, Allura, Grand) resist and discourage bodily movement at least somewhat.

tempurpedic tossing turning chart

Restful Sleep

At least 15% of owners report that they sleep better since they began sleeping on their Tempur-Pedic mattress. They often cite the lack of pressure points and the improved comfort and supportiveness as reasons why they sleep better. Some owners also say they sleep more efficiently on the bed. In other words, they say they sleep more soundly and can spend less time in bed as a result.

Tempurpedic restul sleep chart

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Noise

With the exception of the Choice model, Tempur-Pedic mattresses are silent. The mattress foundation, however, may creak, usually due to poor assembly. About 7% of Tempur-Pedic bed owners complain of a less-than-silent foundation.

The Tempur-Pedic Choice is a memory foam / air hybrid. Its level of support / firmness can be adjusted by the use of an electric air pump. The noise made by the operation of this pump may be disturbing to some sleepers.

Tempurpedic noise chart

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Love Making Suitability

Owner opinion is generally split in regard to the suitability of Tempur-Pedic mattresses for love making. The characteristics of memory foam, especially higher-density foam, can make some aspects of love making better and some aspects worse, say owners.

Tempurpedic love making suitablity / sex

More information: See the sex and mattresses comparison.

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Customer Service

Consumers generally report Tempur-Pedic's customer service to be at least adequate when helping with before-sale questions, after-sale questions, delivery issues, and warranty claim resolution.

Tempurpedic customer service chart

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Return Policy

Tempur-Pedic's return policy when buying directly from them (by phone or online) generally gets mixed ratings. It consists of a 90-day trial period that allows the customer to return their mattress for an exchange or refund. While owners like this aspect, they do not like that they must often pay return shipping which can range from $200-$325.

Keep in mind that when buying a Tempur-Pedic mattress from an independent retailer they are not obligated to honor the 90-day return policy.

Tempurpedic return policy

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Warranty

Recently, Tempur-Pedic reduced its mattress warranty from 25 years total (first 10 years non-prorated, last 15 years prorated) to 10 years total, non-prorated coverage. (For the Choice models, there is 5-year non-prorated coverage on pumps, hoses and remotes.) Why this action was taken and what it means, if anything, in regard to the longevity of Tempur-Pedic mattresses is unclear at this time.

tempurpedic warranty ratings

Sagging Coverage

For mattresses overall, sagging is the top consumer complaint. Tempur-Pedic has among the best sagging coverage of any mattress brand. While other brands on average often require more than 1.25 inches of mattress sagging before warranty coverage kicks in, Tempur-Pedic requires only more than .75 inch.

sagging coverage comparison

Softening Covering

Tempur-Pedic's warranty covers an abnormal increase in mattress softening, but such softening is not defined leaving it open to personal opinion. This is a potential weakness of the warranty as softening can be just as common and problematic as sagging, Tempur-Pedic owner experience data shows. In fairness, however, no other mattress company definitively covers softening either.

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Company Reputation Ratings

SLTD Rating

SLTD Rating (Sleep Like The Dead's rating) for Tempur-Pedic is a "B+." The rating is based on a combination of factors including product ratings by consumers, customer service, years in business, accuracy of marketing claims, warranty and Better Business Bureau ratings.

sltd rating tempurpedic

Better Business Bureau Rating

Tempur-Pedic has an "A+" BBB rating which has been maintained over time. About 155 complaints have been filed against the company in the past three years; this number is about average for a mattress company of its size. Learn more about BBB ratings and what they mean.

better business bureau rating chart

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Tempur-Pedic Model Prices and Estimated Specifications

The table below provides current pricing and estimated specifications for the various Tempur-Pedic models. Additional sizes than what are provided below are often available including CA king, split king and split CA king. The base / foundation ($200-$400 depending on size) is not included in the prices below.

  Prices Thick-
ness
Comfort Layer (density) Support Layer (density) Base Layer Cover Firm-
ness
Simplicity $600 tw
$950 dbl
$1100 qn
$1600 kg
8" 2" memory foam (2.5 lbs) 6" regular foam knit medium or firm
COMMENT: Mildly conforming and not well suited for 200 lbs+ people; heat retention is often minimal.
Weight- less Select $1100 tw
$1500 dbl
$1600 qn
$2100 kg
10" 1.2" memory foam (4 lbs) 2" memory foam (2 or 3 lbs) 7" regular foam stretch top w/ suede medium
COMMENT: Usually considered not difficult to move on / get up off.
Weight- less Supreme $1900 tw
$2250 dbl
$2400 qn
$2900 kg
12" 2" memory foam (4 lbs) 3" memory foam (2 or 3 lbs) 7" regular foam stretch top w/ suede medium - soft
COMMENT: Usually considered not difficult to move on / get up off.
Contour Supreme $1600 tw
$1950 dbl
$2100 qn
$2600 kg
11.5" 1.2" memory foam (4 or 5 lbs) 2.8" memory foam (4 or 5 lbs) 6" regular foam 1.25" stretch top w/ grey cloth extra firm
COMMENT: Firmest Tempur-Pedic model and not well suited for side sleepers.
Contour Elite $2200 tw
$2550 dbl
$2700 qn
$3200 kg
12.5" 2" memory foam (4 or 5 lbs) 3" memory foam (4 or 5 lbs) 6" regular foam 1.25" stretch top w/ grey cloth firm
COMMENT: Firm and likely not well suited for side sleepers.
Cloud $1100 tw
$1350 dbl
$1500 qn
$2000 kg
8" 1.2" memory foam (4.1 lbs) 1.6" memory foam (4 or 5 lbs) 5.2" regular foam stretch top w/ suede medium - soft
COMMENT: May not be well suited for 200 lbs+ people due to mattress thinness.
Cloud Prima $1200 tw
$1550 dbl
$1700 qn
$2200 kg
10" 1.2" memory foam (4 or 5 lbs) 1.6" memory foam (4 or 5 lbs) 6" regular foam 1.25" stretch top w/ grey cloth medium - soft
COMMENT: May not be well suited for larger people (220 lbs+).
Cloud Supreme $1900 tw
$2250 dbl
$2400 qn
$2900 kg
11" 1.2" memory foam (4.1 lbs) 1.6" memory foam (5.3 lbs) 7" regular foam 1.25" stretch top w/ grey cloth soft
COMMENT: popular model.
Cloud Supreme Breeze $2700 tw
$3200 qn
$3700 kg
11" 2" memory foam (4.1 lbs) 2" memory foam (5.3 lbs) 7" regular foam cooling material w/ suede extra soft
COMMENT: Cover is designed to sleep cooler, but its value and effectiveness are questionable. In addition to the cooling cover, this model appears to have a thicker comfort layer than Cloud Supreme.
Cloud Elite $2500 tw
$2850 dbl
$3000 qn
$3500 kg
12.5" 2" memory foam (4.1 lbs) 2" memory foam (5.3 lbs) 7" regular foam 1.25" stretch top w/ grey cloth extra soft
COMMENT: --
Cloud Luxe $3200 tw
$3700 qn
$4200 kg
13.5" 2" memory foam (4.1 lbs) 2" memory foam (7 lbs) 8" regular foam 1.25" stretch top w/ grey cloth ultra soft
COMMENT: Tempur-Pedic's softest model.
Cloud Luxe Breeze $4200 tw
$4700 qn
$5200 kg
13" 2.75" memory foam (4.1 lbs) 2" memory foam (7 lbs) 8.25" regular foam cooling material w/ suede ultra soft
COMMENT: Cover is designed to sleep cooler, but its value and effectiveness are questionable. In addition to the cooling cover, this model appears to have a thicker comfort layer than Cloud Luxe.
Choice Supreme* $2700 tw
$3200 qn
$3700 kg
13" 3" memory foam (3 or 4 lbs) air chambers for head / foot and lumbar stretch top med - soft to
firm
COMMENT: Competitor to Sleep Number (model m7 especially). Learn more about the Choice in the Tempur-Pedic vs Sleep Number comparison.
Choice Luxe* $3200 tw
$3700 qn
$4100 kg
14" 5" memory foam (3 or 4 lbs) air chambers for head / foot and lumbar stretch top soft to med - firm
COMMENT: Competitor to Sleep Number (model m9 especially); likely well suited for side sleepers. Learn more about the Choice in the Tempur-Pedic vs Sleep Number comparison.
Rhapsody Luxe $2900 tw
$3400 qn
$3900 kg
13.5" 1.2" memory foam (7 lbs) 2.8" memory foam (4 lbs) 8" regular foam 1.25" stretch top w/ grey cloth medium - firm
COMMENT: Established and proven model, highly conforming.
Rhapsody Breeze $3200 tw
$3700 qn
$4100 kg
12" 1.2" memory foam (7 lbs) 2.8" memory foam (4 lbs) 8" regular foam cooling material w/ suede medium - firm
COMMENT: Cover is designed to sleep cooler, but its value and effectiveness are questionable.
Allura $3800 tw
$4300 qn
$4800 kg
13.5" 2" memory foam pillowtop (7 lbs) 2.8" memory foam (4 lbs) 8.6" regular foam silk / bamboo w/ suede soft and medium
COMMENT: Allura is Tempur-Pedic's only pillowtop model.
Grand $7500 qn
$8500 kg
15" 3.2" memory foam (7 lbs) 4" memory foam (4 lbs) 8" regular foam quilted silk / cash- mere w/ suede medium - soft
Comment: ultra luxurious, conforming and heavy.

* The Choice models have three to six air chambers (powered by an electric pump) providing independent and adjustable support for the head / foot and lumbar areas. Queen and king sizes have the ability to adjust both sides of the mattress individually.

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Tempur-Pedic Vs Sleep Number

Tempur-Pedic and Sleep Number beds have similar owner satisfaction rates but often different pros and cons. See Tempur-Pedic vs Sleep Number for a detailed comparison.


At Amazon: High-Rated Memory Foam Mattress Topper

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Sleep Like The Dead Editor Discusses Tempur-Pedic Research Findings

Our mattress research findings have appeared in –

At Amazon: High-Rated Memory Foam Mattress Topper

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