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unbiased Tempur-Pedic Mattress Review, Ratings, Complaints, Positives & Comparisons

Based on 1,934 Owner Experiences Gathered From 498 Sources

February 7, 2017

What You Need To Know

THE GOOD. Tempur-Pedic is often the standard by which other memory foam mattresses are judged. Sophistication of materials, conforming ability, pain relief, mattress lifespan, model / firmness variety and in-store availability all tend to be above average.

THE BAD. Tempur-Pedic is often at least two times pricier than mattresses with basically similar design, benefits and owner satisfaction. Compared to the average mattress, Tempur-Pedic off gasses more, sleeps hotter (non-Breeze models), has a longer break in, is more difficult to move on, and weighs more.

THE MATTRESSES. The Tempur-Pedic mattress lineup (made in USA) consists of 11 memory foam models and four hybrid models. Prices are $1,200 to $5,300+.

THE COMPANY. Tempur-Pedic (Tempur Sealy) – headquartered in Lexington, KY – has been in business since 1992 and has a "C+" SLTD rating. The company largely originated the memory foam mattress market.

THE COMPETITION. Other memory foam mattresses (namely iComfort) and memory foam hybrids as well as airbeds (namely Sleep Number). See the mattress comparison to learn how Tempur-Pedic models rate vs competitors.

Contents

Tempur-Pedic Mattress Ratings: Overview
Company Ratings
Owner Satisfaction
Longevity / Lifespan Ratings
Prices and Value
Pain Reduction
Off Gassing / Initial Odor
Sleeping Hot
Ease of Moving On and Getting Up Off
Mattress Weight
Motion Isolation
Sleep Quality
Noise
Sex Suitability
Temperature Sensitivity
Topper Usage
Break-In Period Duration
Acceptable Foundations
Tempur-Pedic Ergo Adjustable Bases
Tempur-Pedic vs Sleep Number
Warranty
Model Ratings, Prices & Comments
Person Size & Sleep Position Suitability

About Our Tempur-Pedic Research

Ratings and finding are based on 1,900+ Tempur-Pedic owner experiences. Learn about our research methodology and why you can trust our mattress reviews.

BAR CHARTS. In the bar charts on this page, "All beds" refers to all mattresses on the market including innerspring, memory foam, memory foam hybrid, air, latex, futon. "Main Competition" refers to mattresses that compared to Tempur-Pedic have generally similar owner satisfaction, benefits, feel, comfort, construction, and thickness.

Tempur-Pedic Mattress Ratings: Overview

The table below shows how Tempur-Pedic rates in relation to the average mattress.

  CONTOUR
Collection1
CLOUD
Collection
FLEX
Collection
Sample size 889 643 339
Owner satisfaction b b B
Lifespan b b B2
Affordable D- D C-
Support B+ B- B
Conforming ability A- B+ B
Less (back) pain B+ b B
Easy to move on/get up off d+ D C-
Motion isolation a- a B
Edge support C- C- B-
No initial odor d D C-
Not hot: non-Breeze models D D D+
Not hot: Breeze models B- C+ B-
Not firm when cold d D+ C-
Less tossing/turning A- B+ B
Good for sex c- c- B-
Back sleep friendly A- B B
Side sleep friendly B- B+ B
Stomach sleep friendly B- C B
Heavy person friendly B+ C+ B
Light person friendly D+ C+ B-
No noise A A B
Short break-in D- d+ C-
Easy to lift, handle, move D- D D
Mattress type memory foam3 memory foam3 memory foam /
spring hybrid4
1 Includes Grand Bed.
2 Ratings are an estimate to partial estimate due to a small sample and or model newness.
3 Contour and Cloud models have characteristics similar to memory foam mattresses in general.
4 Flex models often have characteristics similar to memory foam / spring hybrids in general.

Tempur-Pedic Company Ratings

The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Tempur-Pedic compares to the average mattress manufacturer.

Warranty coverage C 10 years total, non-prorated coverage. See Tempur-Pedic warranty details. (Also see mattress warranties: what you should know.)
Return policy C+ Tempur-Pedic's return policy when buying directly from them consists of a 90-day trial period that allows the customer to return the mattress for an exchange or refund after 30 days. The consumer must often pay return shipping which is $175. Keep in mind that when buying a Tempur-Pedic mattress from an independent retailer, they may not offer the 90-day return policy. (See returning a mattress: what you should know.)
Customer service C Customer service, like that of most other major mattress manufacturers, is inconsistent in its responsiveness, speed, quality, and helpfulness.
Marketing accuracy B Tempur-Pedic prominently cites a 2014 study claiming that 93% of Tempur-Pedic owners are satisfied with their mattress. This rate is well higher than the rate determined by Sleep Like The Dead (81%). Aside from this possible issue, the company is even-handed and factual.
Access to customer reviews A At its website, Tempur-Pedic allows sortable and easy access to all customer reviews posted there, including those that are negative.
Integrity of customer reviews C- This refers to how closely customer ratings appearing on Tempur-Pedic's website correspond to customer ratings at independent sources. In total, ratings at Tempur-Pedic's website are higher than those found at other sources by a significant margin.
Specs disclosed C The disclosing of mattress specifications allows consumers to comparison shop and make an informed buying decision. Tempur-Pedic discloses the number of mattress layers and their relative thickness, but actual layer thickness is not provided nor is foam density.
Time in business A- In business since 1992.
BBB rating A+ Tempur-Pedic (Tempur Sealy International Inc.) currently has an "A+" BBB rating. 217 complaints against Tempur-Pedic have been filed in the past three years; this number is above average for a mattress company of its size. Most complaints are for warranty and product quality issues. Learn more about BBB ratings and what they mean.
SLTD rating C+ SLTD (Sleep Like The Dead) company rating of C+" for Tempur-Pedic is determined by averaging the above company ratings.

Owner Satisfaction

Tempur-Pedic mattresses overall have 81% owner satisfaction. (See satisfaction for the various models.) While Tempur-Pedic's satisfaction rate is similar to that of main competitors overall (78%), it is significantly higher than that of all mattresses overall (74%).

tempurpedic pain relief chart

Owner Satisfaction Rate by year of ownership

tempurpedic vs all mattresses

The graph above shows that after the first two years of ownership Tempur-Pedic owner satisfaction is higher than that of all mattresses overall. This is largely due to Tempur-Pedic beds historically having somewhat better longevity than the average mattress.

It should be noted that the lower years of ownership have far more owner experiences associated with them than do the higher years. The lower years, therefore, mostly determine the overall owner satisfaction rates of 81% for Tempur-Pedic and 74% for all mattresses.


Longevity / Lifespan

Average Ownership Length

The graph below shows that consumers on average report keeping their Tempur-Pedic mattress for about eight years.
tempurpedic ownership length

Lifespan of Tempur-Pedic Vs Lifespan of Competition

Against entry-level competitors ($700 or less), Tempur-Pedic often has a 20% or greater the lifespan. Against mid-level competitors ($700-$1500), Tempur-Pedic has a smaller but still fairly significant longevity advantage. And against luxury-level competitors ($1500 and up) – especially offerings from Sealy, Serta and Simmons – Tempur-Pedic likely has an advantage.

Tempurpedic longevity/lifespan chart
* Includes memory foam mattresses and memory foam hybrid mattress only.

When considering the above information, know that people tend to keep expensive mattresses longer than they do less expensive mattresses often for the sole reason of wanting to get their money's worth.

Tempur-Pedic Sagging and Softening / Hardening

Like mattresses in general, age and use can affect the comfort and support of a Tempur-Pedic mattress.

Tempur-Pedic mattresses may sag / develop body impressions where the sleeper(s) lies. Also with age and wear, firm Tempur-Pedic models may become significantly softer, while soft models may become significantly firmer.

Usually such mattress changes do not undermine comfort and support to a noticeable degree. But in some cases, the problem is severe enough that it can.

Based on our collected owner experience data, about 13% of Tempur-Pedic mattress owners report sagging / body impressions / softening / hardening occurring to an extent that significantly undermines comfort and support within the first three years of ownership.

For comparison (see graph below), about 16% of owners of competitors mattresses overall and about 18% of all mattress owners overall report problematic sagging / body impressions / softening / hardening occurring within three years.

tempurpedic mattress sagging comparison

* Occurring within first three years of ownership due to sagging / body impression / softening / hardening.


Prices and Value

Prices

The average Tempur-Pedic mattress is more than two times the price of the average mattress. (See Tempur-Pedic model prices.)

tempurpedic price comparison chart

Value

About 25% of Tempur-Pedic owners regard their mattress to be a good value. The majority of Tempur-Pedic owners, however, regard their mattress to be no better than a fair value with 20% regarding it as a poor value.

tempurpedic value comparison chart

For how Tempur-Pedic compares to other mattresses on price, see the mattress price comparison and memory foam mattress reviews and hybrid reviews.


Pain Reduction

For at least 20% of owners, Tempur-Pedic beds relieve or even eliminate pain that one may feel both in and out of bed. Relief of back, shoulder, hip and joint pain are commonly noted.

While all Tempur-Pedic models perform well overall for relieving pain, the high density Contour models likely provide at least slightly better pain relief than the other models especially for people over 150 pounds.

Other mattresses, such as the Sleep Number Bed, may rival Tempur-Pedic's potential to reduce pain, but none significantly exceed it.

It should be noted, of course, that Tempur-Pedic beds do not relieve pain for everyone, and for about 7% of owners the beds cause pain (beyond the break-in period) – usually back, hip and or shoulder pain for a variety of reasons.

tempurpedic pain relief chart

More information: See our mattresses and back pain research.


Off Gassing / Initial Odor

Off gassing is the release of a chemical-like or musty odor that a mattress may give off when new. It is the result of the manufacturing and or packaging process. About 17% of Tempur-Pedic bed owners report significant off gassing which is higher than the rate for both mattresses in general and most other main competitors.

Tempurpedic off gassing comparison


Off gassing Odor Amount / Severity reported by Tempur-Pedic owners

Tempur-Pedic beds (and memory foam beds in general) can vary in how much they off gas. Most owners, as the chart below shows, report little or no off gassing problem.

tempurpedic off gassing amount

Length of off gassing Period reported by Tempur-Pedic owners

Most off gassing lasts a few days but can persist considerably longer in some cases.

length of tempurpedic off gassing

Some owners report walking on their new mattress to speed up the off gassing process (as well as the break-in period).

More information: See our memory foam mattress off gassing research.


Sleeping Hot / Heat Retention

Non-Breeze Models

About 13-16% of non-Breeze Tempur-Pedic owners report that their bed absorbs and retains their body heat to an unnatural and uncomfortable extent – especially in summer months.

No other major mattress brand included in our research has a higher percentage of owners complaining about heat being trapped than Tempur-Pedic. And woman report more heat problems with their Tempur-Pedic than men by as much as a 2-1 ratio.

To minimize such issues, most models feature a moisture-wicking cover to aid in maintaining dryness and coolness.

Also, some owners report achieving heat-trap relief by not using a mattress protector. Doing so, however, runs the risk of soiling or staining the mattress which can void the warranty.

Breeze Models

Four Breeze models are available: Cloud Luxe Breeze, Cloud Supreme Breeze, Contour Elite Breeze, and Flex Supreme Breeze. (They are currently priced $1000 more than their non-Breeze counterparts).

Breeze models have material in the cover and comfort layer (likely gel-infused foam) which results in fewer heat-trap related complaints compared to their non-Breeze counterparts.

Tempurpedic sleeping hot chart
* partial estimate

More information: See our mattress heat retention research as well as temperature control for possible ways to combat mattress heat problems.


Ease of Moving On And Getting Up Off

The higher-density memory foam used in several Tempur-Pedic models is at least somewhat sensitive to weight and temperature. This means that the sleeper may sink into the foam to some extent and that the foam may contour and mold to the sleeper's body.

This can make moving on the bed or getting up off of it difficult as at least 15% of owners report the problem. Those owners who change positions frequently, are weak from sickness or injury, or are elderly have the most complaints regarding difficulty of movement.

The Flex models tend to provide less resistance to movement than Contour & Cloud models.

Tempurpedic ease of movement chart


Mattress Weight

A complaint by Tempur-Pedic owners, especially owners of thicker / more expensive models, is the heavy weight of the mattress. The weight, according to owners, causes the bed to be difficult to transport / move / handle and can make changing sheets or removing the cover difficult as well. At least two people are often needed to transport / move / handle the bed.

At least 7% of Tempur-Pedic owners have complaints about weight; no other mattress brand included in our research has a higher complaint rate regarding heavy weight.

Tempurpedic weight chart


Motion Isolation

Memory foam mattresses in general, including Tempur-Pedic, localize and absorb motion. This characteristic allows one person to move around on or get up off the bed without the other person being much disturbed or disturbed at all by the movement.

Tempur-Pedic's use of higher-density foam in many of its beds may give it a slight edge in motion isolation over its less-dense competition. At least 15% of Tempur-Pedic owners praise the mattress for having good-to-excellent motion isolation. It should also be noted that motion transfer usually cannot be totally eliminated due to the use of shared linens.

Tempurpedic bed motion isolation chart


Sleep Quality

tossing and turning

At least 25% of owners say they toss and turn less since sleeping on their Tempur-Pedic mattress. This is likely mainly due to the fact that the mattresses often minimize pressure points and the need to change positions to maintain comfort. Less tossing and turning may also be due to the fact that Tempur-Pedic beds, especially the Contour and Cloud models, resist and discourage bodily movement at least somewhat.

tempurpedic tossing turning chart

Restful Sleep

At least 25% of owners report that they sleep better since they began sleeping on their Tempur-Pedic mattress. They often cite the lack of pressure points and the improved comfort and support as reasons why they sleep better. Some owners also say they sleep more efficiently on the bed. In other words, they say they sleep more soundly and can spend less time in bed as a result.

Tempurpedic restul sleep chart


Noise

The Flex models use springs which may squeak, creak or clunk on occasion. All other Tempur-Pedic models are silent. The mattress foundation, however, may creak, usually due to poor assembly. About 7% of owners complain of a less-than-silent foundation.

Tempurpedic noise chart


Break-In Period Duration

Tempur-Pedic mattresses tend to have a significantly longer than average break-in period. This is especially a problem for side sleepers as they may experience some hip and shoulder discomfort due to high firmness. Some owners report walking on their mattress to speed up the break-in process.

Tempurpedic break in period chart

Length of Break-In Period reported by Tempur-Pedic owners

Most Tempur-Pedic owners report break in within 20 days of use.

length of tempurpedic break in


Sex Suitability

Owner opinion is generally split in regard to the suitability of Tempur-Pedic mattresses for sex.

The characteristics of memory foam, especially higher-density foam, can make some aspects of sex better and some worse, say owners.

The Flex models with their spring support system are likely the most sex friendly among the Tempur-Pedic models for the majority of people.

Tempurpedic love making suitablity / sex

More information: See the sex and mattresses comparison.


Temperature Sensitivity

Tempur-Pedic mattresses tend to be significantly firmer when cold – that is, firmer when room temperature is below about 70 degrees.

As a result, about 10% of owners complain that the bed is uncomfortably firm for the first few minutes when getting into bed or when moving to a new area of the bed during the night. The foam, however, gets softer and more comfortable as the sleeper's body warms it. By contrast, high room temperature can give the mattress a softer and "squishy" feel.

Temperature sensitivity also has an upside in that it allows the Tempur-Pedic to mold to one's body resulting in support and comfort. However, 3% of owners say they do not like the sensation of the bed molding to their body because it gives them the feeling they are sleeping in, to use their words, "mud," "clay," or "quicksand."

temperature sensitivity comparison chart


Topper Usage

About 6% of Tempur-Pedic owners, especially owners of firmer models, report needing to add a topper to their mattress (beyond break in) to improve comfort.

tempurpedic topper usage compare


Tempur-Pedic Mattress Foundation

Tempur-Pedic requires that their mattresses use a "firm, solid-surface, non-spring foundation or adjustable bed base." If an unacceptable foundation is used, the mattress warranty will be voided according to Tempur-Pedic. Of course, using a properly assembled foundation sold by Tempur-Pedic will eliminate the risk of using an improper foundation.


Tempur-Pedic Adjustable Bed Bases

Tempur-Pedic Ergo adjustable bed bases allow a person to raise the head and foot of their mattress for comfort, heath and convenience benefits. See how Ergo adjustables compare to the competition.


Tempur-Pedic Vs Sleep Number

Tempur-Pedic and Sleep Number beds have similar owner satisfaction rates but often different pros and cons. See Tempur-Pedic vs Sleep Number for a detailed comparison.


Warranty

The Tempur-Pedic warranty is 10 years total, non-prorated coverage. This is about average compared to all mattresses.

tempurpedic warranty ratings

Sagging Coverage

For mattresses overall, sagging is the top consumer complaint. Tempur-Pedic has among the best sagging coverage of any mattress brand. While other brands on average often require more than 1.25 inches of mattress sagging before warranty coverage kicks in, Tempur-Pedic requires only more than .75 inch.

sagging coverage comparison

Softening Covering

Tempur-Pedic's warranty covers an abnormal increase in mattress softening, but such softening is not defined leaving it open to subjective opinion. Tempur-Pedic owner experience data shows that this is a potential weakness of the warranty as softening can be just as common and problematic as sagging. In fairness, however, no other mattress company definitively covers softening either.


Tempur-Pedic Model Ratings, Prices and Comments

Additional sizes than what appear below are often available including CA king, split king and split CA king. A foundation (often $150-$500 ) is not included in the prices.

  Owner Satisfaction (sample) Price Thickness Firmness* Conforming Ability**
Flex Prima 83% (144) $1600 tw
$1950 dbl
$2100 qn
$2700 kg
10" med-firm low- moderate
COMMENT: Spring / foam hybrid with mostly conventional mattress characteristics and feel as opposed to those of a traditional Tempur-Pedic mattress.
Flex Supreme 82% (129) $2200 tw
$2550 dbl
$2700 qn
$3300 kg
11.5" med low- moderate
COMMENT: Spring / foam hybrid.
Flex Supreme Breeze 83% (11) $3200 tw
$3550 dbl
$3700 qn
$4300 kg
11.5" med low- moderate
COMMENT: Spring / foam hybrid. Special comfort layer and cover allow mattress to sleep cooler than non-Breeze Flex Supreme for most owners.
Flex Elite 82% (54) $2800 tw
$3150 dbl
$3300 qn
$3900 kg
12.5" med-soft moderate
COMMENT: Spring / foam hybrid. Among Flex models it has characteristics most similar to those of a traditional Tempur-Pedic mattress.
Contour Supreme 83% (106) $1700 tw
$2050 dbl
$2200 qn
$2800 kg
11.5" extra firm moderate
COMMENT: Tends to be firm yet still conforming and capable of minimizing pressure points. Often performs above average for back pain relief.
Contour Elite 83% (88) $2500 tw
$2850 dbl
$3000 qn
$3600 kg
12.5" firm moderate- high
COMMENT: Tends to be firm yet still conforming and capable of minimizing pressure points. Often performs above average for back pain relief.
Contour Elite Breeze 83% (21) $3500 tw
$4000 qn
$4600 kg
12.5" firm moderate- high
COMMENT: Special comfort layer and cover allow mattress to sleep cooler than non-Breeze Contour Elite for most owners.
Contour Rhapsody Luxe 79% (97) $3000 tw
$3500 qn
$4100 kg
13.5" med- firm high
COMMENT: Somewhat less firm but more conforming than Contour Elite.
Grand bed 77% (43) $7500 qn
$8600 kg
15" med- soft very high
Comment: Highly luxurious, conforming and heavy. Questionable value.
Cloud Prima 84% (86)
$1200 tw
$1550 dbl
$1700 qn
$2300 kg
10" med low- moderate
COMMENT: Tempur-Pedic's lowest priced model.
Cloud Supreme 77% (149) $2000 tw
$2350 dbl
$2500 qn
$3100 kg
11.5" med- soft moderate
COMMENT: Likely most polarizing Tempur-Pedic model. Owners often either love it or hate it.
Cloud Supreme Breeze

80% (17)

$3000 tw
$3350 dbl
$3500 qn
$4100 kg
11.5" med- soft moderate
COMMENT: Special comfort layer and cover allow mattress to sleep cooler than non-Breeze Cloud Supreme for most owners.
Cloud Elite 78% (89) $2700 tw
$3050 dbl
$3200 qn
$3800 kg
12.5" soft moderate
COMMENT: --
Cloud Luxe 79% (139) $3200 tw
$3700 qn
$4300 kg
13.5" extra soft moderate
COMMENT: Tempur-Pedic's softest model.
Cloud Luxe Breeze 81% (14) $4200 tw
$4700 qn
$5300 kg
13.5" extra soft moderate
COMMENT: Special comfort layer and cover allow mattress to sleep cooler than non-Breeze Cloud Luxe for most owners.

* See mattress firmness guide to learn what may be best for you and your sleep position.
** The higher the conforming support, the slower the mattress will respond and the more it will tend to strongly contour and mold to the sleeper's body. This can provide equalized support and minimization of pressure points, but it can also make it somewhat difficult to move on the bed and get up off of it. Learn more.

Person Size and Sleep Position Suitability

The table below evaluates Tempur-Pedic mattress models for person size and sleep position. It shows what tends to be true for owners; your personal evaluation may differ. See the mattress firmness guide for details based on your body type. And people of below- and above-average weight, see the mattress guide for large and small people.

  Average-Sized People
(130-230 lbs)
Large People
(230+ lbs)
Small People
(under 130 lbs)
Flex Prima Back Sleep Friendly B B B
Side Sleep Friendly B B+ C+
Stomach Sleep Friendly B+ B B-
Flex Supreme Back Sleep Friendly B B- B
Side Sleep Friendly B C+ b-
Stomach Sleep Friendly B C B
Flex Supreme Breeze Back Sleep Friendly B B- B
Side Sleep Friendly B C+ b-
Stomach Sleep Friendly B C B
Flex Elite Back Sleep Friendly B C+ B
Side Sleep Friendly B C B-
Stomach Sleep Friendly C+ C- B
Contour Supreme Back Sleep Friendly B+ A- C+
Side Sleep Friendly B- B+ d+
Stomach Sleep Friendly B B+ C+
Contour Elite Back Sleep Friendly A- A- C+
Side Sleep Friendly B B+ C-
Stomach Sleep Friendly B B C+
Contour Elite Breeze Back Sleep Friendly A- A- C+
Side Sleep Friendly B B+ C-
Stomach Sleep Friendly B B C+
Contour Rhapsody Luxe Back Sleep Friendly A- B+ C
Side Sleep Friendly B- B D
Stomach Sleep Friendly B- C+ C
Grand bed Back Sleep Friendly B B- C+
Side Sleep Friendly B B- C
Stomach Sleep Friendly B- C C+
Cloud Prima Back Sleep Friendly B B B
Side Sleep Friendly B+ B- C+
Stomach Sleep Friendly B C+ B
Cloud Supreme Back Sleep Friendly B B- B
Side Sleep Friendly B+ B- C+
Stomach Sleep Friendly C+ C B-
Cloud Supreme Breeze Back Sleep Friendly B B- B
Side Sleep Friendly B+ B- C+
Stomach Sleep Friendly C+ C B-
Cloud Elite Back Sleep Friendly B- B- B
Side Sleep Friendly B+ C+ C+
Stomach Sleep Friendly C C- B-
Cloud Luxe Back Sleep Friendly B- C+ B
Side Sleep Friendly B+ C+ C+
Stomach Sleep Friendly C- D+ B-
Cloud Luxe Breeze Back Sleep Friendly B- C+ B
Side Sleep Friendly B+ C+ C+
Stomach Sleep Friendly C- D+ B-

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