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Based on 88 Owner Experiences Gathered From 22 Sources
THE GOOD: Many models inexpensive • above-average return policy • limited reports of sleeping hot or initial odor • available in stores • "B" SLTD company rating.
THE BAD: Below average owner satisfaction and longevity when used for everyday adult use (like spring beds in general) • limited pain-relief potential and conformability • cheapest models especially may squeak / creak.
THE MATTRESSES: Denver Mattress Company manufactures mostly entry- to mid-level 7.5- to 14-inch thick innerspring-based mattresses. Comfort layer material can include fiber, regular foam, memory foam. Firm, euro top and plush models are available.
THE RETAILER: Denver Mattress Company beds are sold at Furniture Row stores which are located in about 30 states.
Ratings below – based on 80+ consumer reviews – compare Denver Mattress models against the average mattress. The data was collected from diverse, credible sources.
|Owner satisfaction for everyday adult use||D||Among adults who use the beds regularly, satisfaction overall is no higher than 64%. Learn more.|
|Owner satisfaction for limited adult use or everyday child use||C||Denver innerspring mattresses – like other low-priced beds – are used 30%+ of the time only occasionally / temporarily / lightly such as by guests or children. When used in this way, the mattresses have 88% owner satisfaction (the same rate as that of the average mattress).|
|Durability / longevity||d+||22%+ of owners report within three years of ownership sagging occurring to an extent that undermines comfort / support (a rate similar to that of innerspring beds in general). Plush or pillow top / euro top models may be somewhat more likely to sag than firm models.|
|Affordable||A-||$130-$1900 depending on model and size. $550 is the average price for a queen. A foundation is an additional $100-$250. More.|
|Support||B-||The beds tend to provide at least fair support. But support may be inadequate for large people (230+ lbs) especially over the long term.|
|Less (back) pain||C||Reduced (back) pain is often a strength of the beds initially, but sagging and protruding springs can result in pain. (See mattresses and pain relief for analysis.)|
|Conforming ability||C||Can vary by model. But, in general, consumers seeking a highly molding-to-the-body and pressure-relieving mattress should probably look elsewhere.|
|Easy to move on||B-||Most medium to firm models provide little resistance to movement, but softer models may allow the sleeper to sink into the mattress thereby restricting movement somewhat.|
|Motion isolation||c||Can vary by model. Those with individually wrapped coils perform best as they reduce movement made by one person so their partner is not much disturbed.|
|No initial odor||B||Less than 5% of owners complain of significant initial odor or off gassing.|
|No sleeping hot||B||Less than 5% of owners report heat trap problems. Soft models with thicker comfort layers tend to have the most complaints.|
|Sex friendly||C+||The mattresses rate similar to innerspring mattresses in general. (See mattresses and sex for overall analysis).|
|No noise||d+||Can vary by model. Models without individually wrapped coils are probably more likely to squeak, creak or clunk.|
|No topper needed||C||About 8% of owners need to add a topper to the mattress to improve softness and comfort.|
|Heavy person friendly||D+||Like lower-priced mattresses in general, the beds may not be well suited for larger people (230+ lbs) especially over the long term.|
|Light person friendly||B||Medium to soft models especially are suited for people under 130 lbs.|
|Short break in period||B||Break-in time is generally faster than that of the average mattress.|
|Easy to maintain||c-||Although the mattresses are no flip, rotating them head to foot may be required to maintain comfort / support and to combat sagging.|
|Easy to lift, handle, move||B-||Denver Mattress Company beds often have limited material thickness which keeps weight down. Some models have handles.|
The ratings – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Denver Mattress Company compares to the average mattress manufacturer.
|Warranty||B-||Warranties usually are 10 or 15 years non-prorated depending on model. (Refer to mattress warranties: what you should know.)|
|Return policy||B||Their 4-month return policy includes a money-back option. A partial credit for exchange is available for an additional 8 months. Transport charges may apply. The mattress must be kept at least 30 days. (See returning a mattress: what you should know.)|
|Customer service||B-||Available owner data suggest that Denver Mattress customer service is somewhat better than average.|
|Marketing accuracy||B+||Aside from some minor hyperbole, the company tends to be factual with its mattress descriptions and presentations.|
|Access to customer reviews||A||Denver Mattress allows sortable and easy access to all customer reviews posted at its website, including those that are negative.|
|Integrity of customer reviews||C||This refers to how closely customer ratings appearing on the Denver Mattress website correspond to customer ratings at independent sources. In total, ratings at the Denver Mattress website website are higher than those found at other sources by a significant margin.|
|Specs disclosed||A||Denver Mattress provides specifications, including thickness measurements for the various mattress layers as well as details on material composition. This aids in comparison shopping and helps consumers make an informed buying decision.|
|Time in business||A-||The company has been in operation since 1995.|
|BBB rating||A+||Denver Mattress Company has an "A+" with the Better Business Bureau. The company had 22 complaints filed against it in the past three years, nearly all of which relate to a product problem. This number of complaints is somewhat better than average for a mattress company of its size.|
|SLTD rating||B||SLTD (Sleep Like The Dead) company rating of "B" for Denver Mattress Company is determined by averaging the above company ratings.|
Denver Mattress Company innerspring mattresses have 63% owner satisfaction when used regularly by one or two adults. This rate is similar to that of innerspring beds as a group (64%) but below the rate of all mattresses overall (74%).
Individual Denver Mattress models likely rate mostly similar at around 63% satisfaction for regular, everyday adult use. Owner data suggests, however, that firmer models may rate at least slightly higher than softer ones due mainly to firmer models having less potential to sag. (See the truth about pillow top mattresses.)
Prices are $130-$1900 depending on model and size with $550 being the average price for a queen. A foundation is an additional $100-$250. "Main Competition" below refers to mattresses that when compared to Denver Mattress have mostly similar feel, prices, owner satisfaction, benefits, construction, and return policies.
The Denver Mattress Company (Furniture Row) ratings are based on 85+ consumer reviews of innerspring-based models including Breckenridge, Doctor's Choice, Durango, Madison, Silver Creek, Steamboat, Arapaho, Telluride, Winter Park, Richmond and perhaps discontinued models.
– 22% or more of Denver Mattress Company bed owners report durability problems – namely sagging – which undermine support and comfort. This rate is similar to innerspring beds overall.
– The less expensive Denver Mattress models ($400 or less) are likely best suited for temporary / occasional use as opposed to regular / everyday use.
– Denver Mattress Company mattresses are sold at Furniture Row stores which are located in about 30 states.
– Denver Mattress Company offers a 120-day return policy that includes a money-back option.
IN THE NEWS: Sleep Like The Dead's research findings have appeared in such news publications as Barron's • Toronto Star • St. Louis Post-Dispatch • Edmonton Journal • Woman's World • The Consumerist • The Gazette • Ottawa Citizen
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