-> Since 2008
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-> Independent


unbiased Purple Mattress Review & Ratings [why trust]

Based on 203 Consumer Experiences Gathered From 24 sources

April 14, 2018

What You Need To Know

THE GOOD: Unique polymer-grid comfort layer • model / firmness variety • above-average pressure relief for most sleepers.

THE BAD: Heavy • some models pricey • "C-" company rating • delivery quality may be spotty for the new Purple mattress.

THE MATTRESS: The mattresses (made in USA) consist of purple-colored polymer over support foam or springs.

THE COMPETITION: Given the unique polymer comfort layer, main competition is not clearly identifiable. Closest competitors for the original Purple are likely foam beds and other mid-priced beds, while closest competitors for the new Purple models are likely hybrids and other mid- to hi-priced beds. Compare Purple to other brands in the mattress comparison.

THE RETAILER: onpurple.com (see buying a mattress online: what to know.)

Contents

Purple Mattress Ratings
Purple Company Ratings
Key Comparisons
Delivery Comparison
Purple Prices & Specifications Analysis
Purple Firmness Analysis
Person Size and Sleep Position Suitability

Purple Mattress Ratings

The ratings – based on consumer reviews gathered using an unbiased, accurate methodology – show how the Purple bed compares to the average mattress.

  PURPLE ORIGINAL PURPLE 2* PURPLE 3* PURPLE 4*
Owner satisfaction B- B B B
Affordable B- C C- D+
Durability / longevity C c+ C+ c+
Support B- B B- C+
Pressure relief B B B+ B+
Less (back) pain B B B- B-
Easy to move on / get up C- C+ C C-
Motion isolation B B B+ B+
Edge support C- B B B-
No initial odor B B B- B-
No sleeping hot B B B- B-
Good for sex C+ B- B- B-
No noise A B+ B+ B+
Heavy person friendly B- B C+ C
Light person friendly C C B B+
Tall person friendly D+ C B- B
Short person friendly B C C- D+
No topper needed B B B+ A-
Sheets fit properly D+ C C C
Pleasant surface texture C- C- C- C-
Fast break in C+ C+ B- B-
Easy to lift, handle, move D+ D D D-

* Most ratings are an estimate to partial estimate given model newness.

Purple Company Ratings

The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Purple compares to the average mattress manufacturer.

Warranty coverage C Purple provides a 10-year non-prorated warranty – similar in terms to main competitors. (See mattress warranties: what you should know.)
Return policy A 100-day, no-fee, 100%-money-back trial period when purchasing from their website. No preparation for return shipment is necessary, and a courier (if available in your area) removes the mattress from your home to be recycled or donated. There is no minimum amount of time the mattress must be kept before being eligible for return.
Customer service B- Customer service appears to be solid in most respects but likely inferior to that of most main competitors.
Marketing accuracy D Marketing accuracy is not a strength of Purple. More.
Access to customer reviews B At its website, Purple allows filterable and easy access on the mattress page to all customer reviews posted there, including those that are negative. Such access, however, is not available on the "Reviews" page.
Integrity of customer reviews D+ The new Purple mattress is significantly different from the original Purple mattress. Despite this, at its website, Purple uses thousands of customer reviews for the original Purple mattress as reviews for the new Purple mattress. In the opinion of Sleep Like The Dead, Purple should make clear to visitors which model each review is reviewing. In addition, customer ratings in total on Purple's website are about 11% higher than customer ratings in total at independent sources which is about average.
Specs disclosed A- By openly disclosing specifications, a company allows consumers to know what they are paying for and helps them to comparison shop.
Time in business D+ The Purple mattress has been on the market since January 2016. Buying from a newer, less established brand comes with increased risk because the kinks that come with creating a new mattress and operating a new business have not likely been worked out.
BBB rating F Purple currently has an F Better Business Bureau rating, while most main competitors have an A. The company has had 36 complaints filed against it which is about four times higher than that of several main competitors. The company has failed to respond to 11 customer complaints. (Learn what a BBB rating means.)
SLTD rating of company C- SLTD (Sleep Like The Dead) company rating for Purple is determined by averaging the above company ratings.

Marketing Accuracy

Purple makes many unsubstantiated and unqualified claims, perhaps more so than any other mattress company. These claims include but are not necessarily limited to the following:

If the company were to remove the superlatives from these claims ("best," "most," "only," etc.) and or qualify or soften the claims to indicate that they are not necessarily true for all Purple customers, then most of the claims would arguably be accurate.

For the claim that "Purple never develops a body indent" – this may possibly be true for the polymer used in the top layer, but it is not true for the mattress overall. The underlying support foam or springs will likely lose resiliency and possibly sag / indent with wear and age. Indeed, since 2016, at least 6% of owners have reported noticeable body impressions and or noticeable loss of support. Also, if this no-body-indent claim were true, one has to wonder why the mattress has only a 10-year warranty instead of a 20-year or even lifetime warranty.

In addition, for the Original Purple model the company says that "competitor beds at retail range from $3,000 to $5,000." The main justification for this claim appears to be that the polymer used in the mattress has several patents. But the number of patents that a mattress may or may not have is often not a large determiner of its price. Furthermore, the Purple mattress is likely most comparable to foam mattresses which overall have similar feel, owner satisfaction, benefits, dimensions, and base-layer(s) construction. The average queen-sized foam mattress is priced about $850 which is lower than that of Purple ($1000).

Key Comparisons

In the charts below, "all beds" refers to all mattresses on the market, while "main competition" refers to an approximate combination of foam mattresses and hybrid mattresses.

Owner Satisfaction

Purple to date has 79% owner satisfaction. This rate is similar to that of its main competition overall (80%) and better than the rate of all mattresses overall (73%). (Learn how owner satisfaction is determined.)

purple comparison chart
* Partial estimate given introduction of new model(s).

Durability / longevity

Given the newness of the Purple mattresses to the market, data for long-term durability is limited. The owner experience data that is available suggests about fair longevity on average.

purple mattress longevity compare
* partial estimate

Price / Affordability

All models except for the original Purple are more expensive than the average mattress. Stretchy sheets are recommended which on average cost $115. Prices below do not include a foundation.

purple price comparison chart

Support

For the original Purple, about 5% of owners (1 in 20) have reported inadequate support (not including edge support). Most of these owners are over 200 lbs. Sleep Like The Dead estimates that the new Purple models will perform at least slightly better.

purple support compare chart
* Partial estimate given introduction of new model(s).

Pressure Relief

In regard to minimizing pressure points and conforming properly to the curves of one's body, Purple performs well for most but not all people.

Purple on average appears to perform at least as well as main competitors on the issue of minimizing discomfort from pressure points, especially from hips and shoulders.

purple pressure comparison chart
* partial estimate

Less (Back) Pain

On average, Purple appears to perform similar on this issue to its main competitors and significantly better than the average mattress.

purple back pain compare
* Partial estimate given introduction of new model(s).

Ease of Moving On

Purple mattresses are generally easy to move on / change positions on because they are quick responding to body movement, offer at least average support, and do not conform to a restrictive degree. Softer models, however, may allow the sleeper to sink significantly into the mattress thereby reducing ease of movement.

purple ease of movement compare chart
* partial estimate

Motion Isolation

The Purple to a significant extent prevents a person's movement from disturbing another person on the bed, but it does not necessarily eliminate such disturbance. Best results may be achieved using stretchy sheets.

purple motion isolation compare
* Partial estimate given introduction of new model(s).

Edge Support

For the original Purple, support near the far edges of the mattress may be inadequate for sleeping or sitting, especially for larger people. The new Purple models have dedicated edge support and are likely to perform better.

purple edge support compare
* partial estimate

No Initial Odor

About 5% of owners (1 in 20) report a significant initial odor. It does not, however, tend to be overpowering and long lasting. (General analysis: mattress off gassing.)

purple initial odor compare chart
* Partial estimate given introduction of new model(s).

Heat Retention

About 5% of original Purple model owners report bothersome heat retention – a rate lower than that of the average mattress but similar to that of Purple's main competitors. Sleep Like The Dead estimates that the new models will generally sleep at least slightly warmer than the original Purple due to the fact that softer models tend to sleep warmer than firmer ones. (General analysis: mattresses and sleeping hot.)

purple pressure comparison chart
* partial estimate

Sex Suitability

The table below evaluates the Purple mattresses on several factors important to sex. (See mattresses and sex for general analysis)

  Original Purple Purple2* Purple3* Purple4*  
Easy to move on B- C+ C C- Sex can be performed without great effort as the bed provides at least fair support and does not conform to a restrictive degree.
Bouncy B- B- B- B- Purple mattresses have some bounce, at least more bounce than a memory foam mattress.
Comfortable B- B- B B+ Purple mattresses place mostly low pressure on knees, elbows, hands, buttocks.
No bottoming out C- C+ B A Thicker models tend to perform better, especially for large couples.
Allows discretion B+ A- A A Purple mattresses tend to be mostly silent and stay in place.
Durable C+ C+ C+ C+ In regard to keeping their shape and integrity with repeated passionate use, the beds perform at least average.
Position variety C- B- C+ C Those models with about average length, width, height tend to perform best.
Whole bed suitable C- B B- B- For the original Purple, the far edges may not offer adequate support especially for larger people.
Allows fast climax C+ B- B B The mattresses are conforming / and or soft enough to allow for efficiency of movement.
Fluid, stain cleanup D+ D+ D+ D+ Cleaning the grid top layer may be difficult if soiled.
OVERALL SEX FRIENDLINESS RATING C+ B- B- B- The Purple performs similar to main competitors overall.

* partial estimate

Noise

The original Purple is totally silent. The spring-based, new models are likely silent most but not necessarily all of the time.

purple noise comparison chart
* estimate

Tall Person Friendly

People 6' 3" and over especially may notice that the original Purple mattress is at least an inch smaller than the standard mattress as their feet may partially hang over the bed. In addition, the bed's 9.5" thickness may be somewhat too low for easily getting on and off the bed. The new models tend to perform better as their length is stated to be standard and their thickness at least average.

purple tall person compare chart
* partial estimate

Short Person Friendly

People 5' 5" and under will likely find the original Purple most suitable for easily getting on and off of the bed as it has a below-average thickness of 9.5". The new Purple models will tend to be less suitable in this regard.

purple short person compare chart
* partial estimate

Topper Usage

About 3% of Purple owners – especially side sleepers – have needed to add a topper to the mattress to lessen firmness and create acceptable comfort.

About an additional 4% of Purple owners would like to add a topper to improve comfort but do not because they regard doing so as negating the bed's top layer – this layer being a main reason they purchased the mattress. These owners, as a result, often return the mattress or move it to a spare room unaltered.

Even considering this factor, however, Purple still performs better than both the average mattress and its main competitors overall on this issue.

purple topper need compare
* Partial estimate given introduction of new model(s).

Sheets Fit Properly

Due to the original Purple mattress being somewhat smaller sized, a significant number of owners report that their sheets don't stay taunt resulting in a rumpled look and feel. (A sheet holder may remedy this problem.) The new Purple models do not likely have this problem.

purple sheets fit compare chart
* partial estimate

Pleasant surface texture

The top layer of the mattress is not smooth but has a grid-like or waffle-like feel. About 7% of owners (1 in 17) say that this is bothersome at least initially.

purple surface texture compare chart
* Partial estimate given introduction of new model(s).

Break-in Period

Break-in tends to be longer than average for people under 150 lbs. Most owners report the mattress breaking in within two weeks.

purple break in compare
* partial estimate.

Weight

A Purple mattress weighs 70 to 204 pounds depending on model and size. All Purple models weigh more than the average mattress and often more than main competitors. A heavy mattress has the advantage of staying in place on its base but the disadvantage of being difficult to move, lift and handle especially for one person.

purple mattress weight compare

Overall Thickness

Even though the original Purple is heavier than the average mattress, it is thinner. The new Purple models are at least as thick as the average mattress. As discussed earlier, mattress thickness can affect the ability of a person to easily get on and off of the bed, especially for taller and shorter people.

purple mattress thickness compare

Delivery

The original Purple mattress and the new Purple mattress have different delivery methods with pros and cons for each.

  Original Purple Mattress New Purple Mattress
Delivery method often UPS, FEDEX white glove via local contractors
Free delivery yes yes
Must be home for delivery no yes
Potential for reschedules / delays / damage low to medium medium to high*
Mattress comes roll packed yes no
Delivery crew handles and sets up mattress no yes (free)
Old mattress removal available no yes (free)

* Estimate based on the record of other online mattress companies providing white glove delivery. Local delivery contractor quality can vary greatly. On average about 25% of customers of other mattress companies who have had their mattress delivered via white glove report a problem with delivery / set up including delays, poor communication from delivery company, and bed damage / dirtying.

SLTD (Sleep Like The Dead) Company Rating

Purple performs somewhat lower compared to all mattress companies overall and significantly lower than its main competitors overall based on warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, specifications disclosure, and BBB ratings.

purple sltd rating chart

Purple Mattress Prices & Specifications Analysis

Original Purple Purple2 Purple3 Purple4
Prices
twin xl
$700

full
$900

queen
$1000

king
$1300

COMMENT: About 45% less expensive than the average mattress.
twin xl
$1300

full
--

queen
$1600

king
$1900

COMMENT: Same in price as the average mattress.
twin xl
$1900

full
--

queen
$2200

king
$2700

COMMENT: About 32% more expensive than the average mattress.
twin xl
$2500

full
--

queen
$2800

king
$3500

COMMENT: About 55% more expensive than the average mattress.
Dimensions (width x length x height)      
twin xl
37.5” x 79.5” x 9.5”

full
53.5" x 74.5" x 9.5” (estimate)

queen
59.5” x 79.5” x 9.5”

king
75.5” x 79.5” x 9.5”

CA king
71.5” x 83.5” x 9.5”

COMMENT: Dimensions are at least .5" smaller all around than average.
twin xl
38” x 80” x 11”

full
--

queen
60 ” x 80” x 11”

king
76” x 80” x 11”

CA king
72” x 84” x 11”

COMMENT: Dimensions are at about average.
twin xl
38” x 80” x 12”

full
--

queen
60 ” x 80” x 12”

king
76” x 80” x 12”

CA king
72” x 84” x 12”

COMMENT: Dimensions are at about average.
twin xl
38” x 80” x 13”

full
--

queen
60 ” x 80” x 13”

king
76” x 80” x 13”

CA king
72” x 84” x 13”

COMMENT: Dimensions are at about average.
Weight      
twin xl
70 lbs

full
90 lbs (estimate)

queen
110 lbs

king
140 lbs

CA king
140 lbs

COMMENT: Is about 15% heavier than the average mattress, and about 40% heavier than the average 9.5-inch mattress.
twin xl
77 lbs

full
--

queen
122 lbs

king
149 lbs

CA king
148 lbs

COMMENT: Is about 25% heavier than the average mattress.
twin xl
91 lbs

full
--

queen
145 lbs

king
176 lbs

CA king
175 lbs

COMMENT: Is about 42% heavier than the average mattress.
twin xl
105 lbs

full
--

queen
168 lbs

king
204 lbs

CA king
202 lbs

COMMENT: Is about 55% heavier than the average mattress.
Firmness      
medium-firm (6.5 on 1-10 scale)

estimated to be medium-firm (6.5 on 1-10 scale) estimated to be about medium (6 on 1-10 scale) estimated to be medium (5 on 1-10 scale)
COMMENT: See which firmness / model may be best for you.
Cover      
polyester / viscose / lycra 98% polyester / 2% spandex 98% polyester / 2% spandex 98% polyester / 2% spandex
COMMENT: Generally similar to cover material used by most main competitors.
Top Layer      
2" dense polymer material molded into a grid pattern 2" dense polymer material molded into a grid pattern 3" dense polymer material molded into a grid pattern 4" dense polymer material molded into a grid pattern
COMMENT: The layer is unique to the Purple mattress. Competitors often use a simpler, less expensive, less heavy material such as foam.
Support Layers      
3.25" 1.8 lb/ft density polyurethane foam

4" 2.0 lb/ft density polyurethane foam
7" (estimate) pocket coils 7" (estimate) pocket coils 7" (estimate) pocket coils
COMMENT: The foam support of the original Purple best classifies it as essentially a foam mattress, while the spring support of the new Purple models best classify them as a spring or hybrid mattress.

Person Size and Sleep Position Suitability For Purple Mattress

The table below evaluates the Purple mattresses for person size and sleep position. It shows what is often true for Purple owners; your own personal evaluation may differ. See the mattress firmness guide for details based on your specific body type. And people of below- and above-average size, see the mattress guide for large and small people.

    Average-Sized People
(130-230 lbs)
Large People
(230+ lbs)
Small People
(under 130 lbs)
Original Purple Back Sleep Friendly B B C+
Side Sleep Friendly B- B- C-
Stomach Sleep Friendly B B- C
Purple2* Back Sleep Friendly* B B C+
Side Sleep Friendly* B- B- C-
Stomach Sleep Friendly* B B- C
Purple3* Back Sleep Friendly* B B B-
Side Sleep Friendly* B B- C+
Stomach Sleep Friendly* B- C+ C+
Purple4* Back Sleep Friendly* B- C+ B
Side Sleep Friendly* B+ B B-
Stomach Sleep Friendly* C C- B-

* Estimate given model newness.

Average-Sized People

Purple is suited for most people of average size (130-230 pounds). To date, about 10% of average-sized side sleepers report excessive firmness (beyond break-in) resulting in discomfort. Average-sized side sleepers most likely to report excessive firmness often have a body mass index under 21 or distinctively broad shoulders and / or hips in relation to the rest of their body.

Large People

Owner experience data for people 230+ pounds is limited and mixed. But it appears that most large people report at least acceptable support and comfort. "Bottoming out" for large people especially when sitting on the bed is possible for the original Purple model.

Small People

To date, about 25% of people under 130 pounds report excessive firmness / pressure and or back pain. These problems, according to them, are likely due to not weighing enough to exert the pressure needed for the mattress to adequately conform to their body. Those with a body mass index under 21 appear most likely to report excessive firmness and back pain.

Original Purple Mattress: Firmness Analysis

Owner experience data suggests that the original Purple mattress is medium-firm on average (after the break in period). More precisely, on a 1 to 10 scale with 1 being very soft and 10 being very firm, Purple on average is regarded to be about a 6.5.

casper firmness comparison

Beyond the break-in period, about 9% of owners (1 in 11) find the mattress to be too firm, and about 3% (1 in 30) find it to be too soft. About an additional 13% (1 in 8) find the firmness to be acceptable but not ideal.

purple mattress firmness breakdown

Due to the newness of the new Purple models, a firmness analysis based on consumer experiences is not yet available.


Sleep Like The Dead's mattress research in The News –

About our unbiased Purple Bed review and research

Ratings are based on 200+ consumer reviews of the Purple mattress, especially the original model. Learn more about our research methodology and why you can trust our mattress reviews.

At Amazon: A Top-Rated Low-Priced Memory Foam Mattress

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