Based on 103 Consumer Experiences Gathered From 24 sources
THE GOOD: No-fee return policy • often well suited for those seeking a firmer mattress • few complaints for persistent off gassing odor.
THE BAD: One model / firmness • too firm for some • "C-" company rating which is well below most competitors.
THE MATTRESS: Ghostbed (made in USA) is 11 inches thick and consists of latex and gel memory foam over base foam. It ships compressed / vacuum sealed, expanding when opened.
THE RETAILER: Ghostbed.com. (See buying a mattress online: what to know.)
The ratings – based on 100+ consumer reviews gathered using an unbiased, accurate methodology – show how Ghostbed rates in comparison to the average mattress.
|Owner satisfaction||B||The Ghostbed mattress has 80% owner satisfaction. Learn more.|
|Affordable||B||The mattress is $495-$995 depending on size, not including a foundation. More.|
|Durability / longevity||B||Ghostbed has on average at least fair longevity (6-year lifespan). More.|
|Support||B+||Reports for inadequate support are few, but some side- or stomach-sleeping large people and couples may find support inadequate.|
|Less (back) pain||B||While about 12% of owners (1 in 8) report reduced back pain, about 7% (1 in 14) report new back pain since sleeping on Ghostbed. (See mattresses and pain relief for general analysis.)|
|Minimizes pressure points||B-||Ghostbed contours and conforms to the body to a somewhat above average degree. This helps to equalize weight distribution and reduce pressure points.|
|Easy to move on||B-||The mattress does not tend to conform to a degree that makes moving on the bed and getting up off of it too difficult. About 5% of owners (1 in 20), usually large people, report some movement difficulty.|
|Motion isolation||B-||Owner experience data is mixed on this issue, but most owners report that Ghostbed significantly prevents movement from disturbing another person. People coming from a pocket coil or memory foam mattress appear to have the most potential to be disappointed.|
|Edge support||C||Large people especially may find that support for sleeping or sitting near the mattress edge is inadequate.|
|No initial off gassing||B||Less than 3% of owners (1 in 30) report a significant and enduring unpleasant initial off gassing odor. More.|
|No sleeping hot||B-||Significant and bothersome heat retention is reported by about 5% of owners (1 in 20). More.|
|Good for sex||C+||The Ghostbed mattress has some spring but little if any bounce. (See mattresses and sex for general analysis).|
|No noise||A||Like other foam-based mattresses, Ghostbed is silent.|
|No topper needed||C-||About 9% of owners need to add a topper to the mattress to improve softness and comfort. Learn more.|
|Fast break in||C-||Like firmer mattresses in general, the typical break-in time appears to be somewhat longer than average – at least two weeks. More.|
|Easy to maintain||C+||Ghostbed is one sided and no flip. Rotating it (head to foot) on occasion may be necessary to prevent and minimize sagging / wear.|
|Easy to handle, lift move||C+||The mattress weighs about 54 to 108 lbs depending on size which is 12% lighter than the average mattress. There are no handles or grips.|
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Ghostbed compares to the average mattress manufacturer.
|Warranty coverage||A-||Ghostbed provides a 20-year total, 10-year non-prorated warranty. (See mattress warranties: what you should know.)|
|Return policy||B-||Ghostbed provides a 101-day, no-fee, 100%-money-back trial. When buying from Amazon there is a 30-day return window and the bed must be returned to Amazon.|
|Customer service||C-||Overall, Ghostbed customer service is regarded by consumers to be about average and significantly below that of most main competitors.|
|Marketing accuracy||C||Ghostbed repeatedly uses "perfect" to describe its mattress even though at least 20% of owners would disagree with this evaluation. Ghostbed's use of the phrase "industry leading" to describe its warranty should not be interpreted to mean "industry best" as a number of other mattress companies provide a similar warranty.|
|Access to customer reviews||B-||At its website on the "mattress" page, Ghostbed allows filterable access to all customer reviews posted there, including those that are negative. Such access is not provided on the "reviews" page.|
|Integrity of customer reviews||C-||Customer ratings in total on Ghostbed's website are about 15% higher than customer ratings in total at independent sources.|
|Specs disclosed||A-||By openly disclosing mattress specifications, Ghostbed allows consumers to know what they are paying for and helps them to comparison shop.|
|Time in business||C-||Ghostbed was introduced in late 2015. Buying from a newer, less established company or brand comes with increased risk because the kinks have likely not been worked out. Ghostbed's parent company, Nature's Sleep, has been in business since 2001.|
|BBB rating||D-||Ghostbed currently has a "D-" with the Better Business Bureau. At least 27 complaints have been filed against the company in the past three years – a number well higher than main competitors.|
|SLTD rating of company||C-||SLTD (Sleep Like The Dead) company rating for Ghostbed is determined by averaging the above company ratings.|
"Main Competition" in the charts refers to mattresses that compared to Ghostbed have mostly similar feel, prices, owner satisfaction, benefits, construction, and return policies.
The Ghostbed mattress has 80% owner satisfaction. This rate is similar to that of main competitors overall (79%) and better than the rate of all mattresses (73%). The main cause of Ghostbed owner dissatisfaction is excessive firmness.
Learn how owner satisfaction is determined.
Long-term owner experience data is mostly unavailable given that the mattress was introduced in December 2015. What data is available as well as data from more established similar mattresses suggest that Ghostbed has on average at least fair longevity (6-year lifespan). Base layer density is likely a durability / longevity strength.
* partial estimate
Ghostbed is significantly less expensive than the average mattress but similar in price to mattresses with similar specifications, namely those with about 10 inches total thickness with a three inch comfort layer that includes foam, memory foam and or latex.
About 9% of Ghostbed owners – almost always side sleepers – need to add a topper (priced $35 to $500) to the mattress to lessen firmness and create acceptable comfort. (A complimentary topper may be offered to the consumer by Ghostbed after 30 days if firmness is excessive.)
No more than 5% of Ghostbed owners report bothersome heat retention. (General analysis: mattresses and sleeping hot.)
No more than about 3% of owners report a significant and enduring unpleasant initial odor. (General analysis: mattress off gassing.)
Ghostbed appears to have a somewhat slower-than-average break-in period. During break-in, side sleepers may experience some hip and shoulder discomfort due to high firmness.
* partial estimate.
Ghostbed performs below all mattress companies overall and its main competitors based on warranty coverage, customer service, return policy, access to customer reviews, integrity of reviews, time in business, marketing accuracy, specifications disclosure, and BBB ratings.
One model is available which is mostly described by owners as medium-firm to firm. In other words, on a 1 to 10 scale with 1 being very soft and 10 being very firm, Ghostbed appears on average to be regarded as a "7" to "7.5". This firmness level suits most owners but not all. Beyond break-in about 14% of owners find it too firm and about 4% find it too soft.
The table below evaluates the Ghostbed mattress for person size and sleep position. It shows what tends to be true for Ghostbed owners; your personal evaluation may differ. See the mattress firmness guide for details based on your body type. And people of below- and above-average weight, see the mattress guide for large and small people.
(under 130 lbs)*
|Back Sleep Friendly||B+||B||B-|
|Side Sleep Friendly||B||B-||C-|
|Stomach Sleep Friendly||B+||B-||C+|
Most people 130-230 pounds find the mattress to be at least acceptable. Side sleepers with wide shoulders and or hips appear most likely to report excessive firmness.
Owner experience data for people over 230 pounds is somewhat mixed, but most large people find the mattress to be at least acceptable. About 20% of large people report excessive softness and or lack of support.
At least 30% of people under 130 pounds find Ghostbed excessively firm likely due to not exerting enough pressure on the bed to benefit from its conforming / pressure relief ability.
The following discusses the construction of Ghostbed from top to bottom.
The top layer is 1.5 inches of latex. The latex is synthetic (learn more) and is made using the dunlop process (learn more). This latex helps to provide a more conventional, faster reacting feel as opposed to the less conventional, slower reacting feel of memory foam.
The base layer consists of 7.5 inches of support foam. The foam has 2 lb/ft density which is somewhat higher than that used by both foam-based mattresses and Ghostbed's main competition on average.
In general, the use of higher density foam is a durability / longevity strength as softening and loss of support tend to be less likely to occur with the use of such foam. In addition, higher density foam often provides sleepers, including those over 230 pounds, with better-than-average support.
Ghostbed is 11 inches in total thickness which is about one inch thicker than its main competition on average. This extra inch allows the mattress to be somewhat easier to get off and on for people of average or greater height.
The mattress weighs about 54 to 108 pounds depending on size. A lighter mattress may have the disadvantage of not staying firmly in place on its base, but it often has the advantage of being relatively easy to move, lift and handle.
– Excessive firmness is the top owner complaint.
– Ghostbed provides a 101-day, no-fee, 100%-money-back trial period. You must keep the bed 30 days before being eligible for return.
– Ghostbed likely has on average at least fair longevity (six-year lifespan).
– The mattress is one inch thicker than most of its main competitors.
– The mattress comes compressed and vacuum sealed for convenience and cost savings. It expands when opened.
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