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unbiased Casper Mattress Review & Ratings [why trust]

Based on 273 Consumer Experiences Gathered From 41 sources

November 21, 2017

What You Need To Know

THE GOOD: Model variety • "B" company rating • white glove delivery available.

THE BAD: Value questionable for Essential and Wave models • edge support fair at best.

THE MATTRESSES: The three Casper models (made in USA) are foam-based mattresses 8.5 to 11.5 inches thick. They come compressed and vacuum sealed, expanding when opened.

THE COMPETITION: Low- and mid- priced beds especially foam mattresses. Compare Casper to competitors in the mattress comparison.

THE RETAILERS: Casper.com, Target.com, and Amazon.com. (See buying a mattress online: what to know.)

Contents

Casper Mattress Model Ratings
Casper Company Ratings
Key Comparisons
Casper Model Prices, Specifications and Analysis
Casper Firmness Analysis
Person Size and Sleep Position Suitability

Casper Mattress Model Ratings

The ratings – based on 270+ consumer reviews gathered using an unbiased, accurate methodology – show how the three Casper models rate compared to the average mattress.

  THE CASPER THE ESSENTIAL* THE WAVE*
Owner satisfaction B C B-
Affordable B B+ C-
Perceived value B- C C-
Durability / longevity B B- B
Support B C B+
Minimizes pressure B C+ B-
Less (back) pain B C B
Easy to move on / get up off C D+ B+
Motion isolation B B- B
Edge support C- D+ C
No initial off gassing odor C B- C+
No sleeping hot B B- B
Good for sex B- D+ B-
No noise A A- A
Suited for everyday adult use B D+ A-
Avg-sized person friendly B C- B
Heavy person friendly B- D B+
Light person friendly B- B- C-
No topper needed B- B C-
Fast break in C+ B C
Easy to maintain B- C+ B-
Easy to lift, handle, move B- B+ C-

* Ratings are a partial estimate due to model newness.

Casper Company Ratings

The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Casper compares to the average mattress manufacturer.

Warranty C+ Casper provides a 10 year non-prorated warranty – the same as main competitors. The company appears to honor all legitimate warranty claims. (See mattress warranties: what you should know.)
Return policy A Casper.com provides a 100-day, no-fee, 100%-money-back trial period. No preparation for return shipment is necessary, and a courier (if available in your area) removes the mattress from your home to be recycled or donated. There is no minimum amount of time the mattress must be kept before being eligible for return.
Customer service A Overall, customer service is regarded by consumers to be very strong but not necessarily flawless.
Marketing accuracy B- Hyperbole is present but tends to be less extreme than that of many main competitors. Casper claims that its Casper model is "so comfortable, you’ll forget it’s there" and that sleepers will feel "perfectly supported." However, at least 20% of owners would likely disagree with these claims. Also, the Wave model, based on limited owner experience data, does not appear to be as soft or pressure-relieving as Casper suggests.
Access to customer reviews A At its website, Casper allows filterable and easy access to all customer reviews posted there, including those that are negative.
Integrity of customer reviews B+ This refers to how closely customer ratings at Casper.com correspond to customer ratings at independent sources. In total, ratings at Casper's website are only moderately higher than those found at independent sources. Casper performs better on this issue than its main competitors.
Specs disclosed B- By disclosing mattress specifications, a company lets consumers know what they are paying for and helps them to comparison shop. Most specs are provided on Casper.com, but cover material and layer thickness and density are not; such information may be available upon request.
Time in business C Casper began in 2014 which is recent but nevertheless earlier than the start date of most of its main competition. Buying from a less established brand often comes with higher risk because the company has not had the time to resolve product, production, and customer service issues.
BBB rating A+ Casper Sleep has an "A+" with the Better Business Bureau. Seven complaints have been filed against the company which is better than average for a company of its size.
SLTD rating of company B SLTD (Sleep Like The Dead) company rating for Casper is determined by averaging the above company ratings. More.

Key Comparisons

In the charts below, "all beds" refers to all mattresses on the market, and "all foam beds" refers to Casper's main and closest competitors – those mattresses that consist mostly or entirely of foam.

Owner Satisfaction

The Casper mattress models perform at least as well as the average mattress and mostly similar to main competitors. Specifically, the Casper has 80% satisfaction, the Essential 73%, and the Wave 77%.

casper comparison chart
* Learn how owner satisfaction is determined.
** partial estimate.


Price

Overall, Casper mattresses are priced lower than the average mattress. They tend to be, however, somewhat higher priced than mattresses with similar specifications.

casper price compare

Perceived Value

The Casper model appears to perform better than the other model offerings by Casper in regard to value or "bang for the buck."

casper value compare
* partial estimate.

Durability / longevity

Casper mattresses appear to have at least somewhat better durability / longevity than main competitors on average. Reports of sagging, loss of support, and the development of body impressions for Casper exist but are not common.

casper longevity compare
* partial estimate.

Mattress Support

Support tends to correlate with the price of the model.

casper support compare
* partial estimate.

Pressure Relief

Of the three models, the Casper model appears to perform best at reducing pressure by conforming effectively to a sleeper's body and providing well-distributed support.

casper pressure relief compare
* partial estimate.

(Back) Pain Relief

The at least fair degree of support and conforming ability of the Casper and the Wave result in above-average potential for back pain relief. (See mattresses and pain relief for general analysis.)

casper back pain compare
* partial estimate.

Ease To Move On / Get Up Off

Foam mattresses tend to not conform to a degree which makes body movement difficult. The Casper and especially the Essential have below-average thickness which can for some taller people make getting on and off the mattress somewhat difficult.

casper ease of movement compare
* partial estimate.

Motion Isolation

All Casper models to a significant extent prevent a person's movement from disturbing another person on the bed, but they do not eliminate such disturbance. Consumers coming from a memory foam bed may be somewhat disappointed with Casper on this issue.

casper motion isolation compare
* partial estimate.

Edge Support

As is often true for foam-based mattresses, support near the far edges may be inadequate for sleeping or sitting, especially for larger people.

casper edge support compare
* partial estimate.

Topper Usage

About 7% of Casper model owners (1 in 14) report adding a topper (priced $35 to $500) to soften the mattress and create acceptable comfort.

casper topper need compare
* partial estimate.

Initial Off Gassing Odor

About 8% of Casper owners (1 in 13) report an enduring unpleasant initial odor – a rate somewhat higher than that of most competitors. (General analysis: mattress off gassing.)

casper off gassing compare
* partial estimate.

Heat Retention

About 5% of Casper owners (1 in 20) report heat retention occurring to an extent that undermines sleep quality / quantity – a rate similar to that of main competitors overall.

About an additional 10% of Casper owners report that the mattress sleeps warm but usually not to a bothersome extent. (General analysis: mattresses and sleeping hot.)

casper heat compare
* partial estimate.

Sex Friendly

The mattresses have some spring but limited bounce. The Casper and the Wave tend to provide an above-average degree of cushion / comfort, while the Essential is likely too thin to do so. (See mattresses and sex for general analysis).

casper sex compare
* partial estimate.

Noise

Like other foam-based mattresses, Casper mattresses are silent.

casper noise compare
* partial estimate.

Break-in Period

Average break-in time appears to vary somewhat by Casper model.

casper break in compare
* partial estimate.

Total Thickness

For the Casper and the Wave, thickness is almost always adequate for everyday adult use. A significant number of Essential owners, however, report "bottoming out" or that they can feel the frame underneath the mattress. As a result, the Essential is likely best suited for lighter people, including children, or temporary / occasional use by average- to large-sized people.

casper thickness compare

Weight

Casper queen models weigh 63 to 109 pounds. A light mattress may have the disadvantage of not staying firmly in place on its base but the advantage of being relatively easy to move, lift and handle.

casper weight compare

Maintenance

Casper mattresses are one sided and no flip. Rotating them (head to foot) on occasion may be necessary to prevent and minimize sagging / wear.

casper maintenance compare
* partial estimate.

SLTD (Sleep Like The Dead) Company Rating

Casper performs better than all mattress companies overall as well as its main competitors overall based on warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, specifications disclosure, and BBB ratings.

casper sltd rating chart

Casper Model Prices, Specifications & Comments

The CASPER The Essential The Wave
Price Twin    
$550 $350 $1000
Price Full    
$800 $500 $1650
Price Queen    
$950 $600 $1850
Price King    
$1150 $725 $2250
Firmness    
med to med-firm med-soft med-firm to firm
Thickness    
10" 8.5" 11.5"
Cover    
removable polyester knit cover polyester knit cover polyester knit cover (estimate)
Top Layers    
1.5" foam (3.5 lb/ft density)

1.5" memory foam (3.5 lb/ft density)
2" foam (2.5 lb/ft density)

1.5" memory foam (3 lb/ft density)
1" foam (3.5 lb/ft density estimate)

1.5" latex (50% natural, 50% synthetic)

1.5" memory foam (3 lb/ft density estimate)
Base / Support Layers*    
1.5" 2.5 lb/ft density foam

5" 1.8 lb/ft density foam
4.5" foam (1.8 lb/ft density) 1.5" foam (2.5 lb/ft density estimate)

5.5" foam (1.8 lb/ft density estimate)
Comment    
Considered to be best value of the three models. And of the three models, its firmness / comfort appears to be best suited for the average-sized person. New model. Best suited for child use or temporary / occasional adult use. New model. Appears to be best suited for those seeking a firmer, highly supportive mattress.

* The densities of these foams is slightly higher than the base layer(s) densities of both foam-based mattresses on average and Casper's main competition on average. In general, 1.8 lb/ft density or higher foam used in the base layer(s) is a durability / longevity strength as softening and loss of support appear to be less likely to occur with its use.

Casper Model Firmness Analysis

The Casper

On a 1 to 10 scale with 1 being very soft and 10 being very firm, the Casper appears to on average be regarded as a 6 or 6.5.

casper firmness comparison

Casper's firmness level suits most owners but not all. Beyond break in about 10% of owners find it too firm and about 5% find it too soft. About an additional 15% find the firmness to be acceptable but not ideal.

casper mattress firmness breakdown

Those with a body mass index of 20 or lower appear most likely to report excessive firmness.

Compared to its main competitors, the Casper mattress currently appears to have a firmness / support level that is at least slightly better suited for the average person. Of course, your own individual evaluation may differ.

The Essential

On a 1 to 10 scale with 1 being very soft and 10 being very firm, the Essential appears to on average be regarded as about a 3.5 or 4.

essential firmness comparison

The Essential's firmness level suits a majority of owners but not all. Beyond break in about 16% of owners find it too soft. About an additional 20% find the firmness to be acceptable but not ideal.

essential  mattress firmness breakdown
* partial estimate due to model newness.

The Wave

On a 1 to 10 scale with 1 being very soft and 10 being very firm, the Wave appears to on average be regarded as a 7.5 or 8.

wave firmness comparison

The Wave's firmness level suits most owners but not all. Beyond break in about 17% of owners find it too firm and about 3% find it too soft. About an additional 15% find the firmness to be acceptable but not ideal.

wave mattress firmness breakdown
* partial estimate due to model newness.

Person Size & Sleep Position Suitability For Casper Models

The table below evaluates the Casper mattress models for person size and sleep position. It shows what tends to be true for Casper owners; your own personal evaluation may differ.

See the mattress firmness guide for details based on your body type. And people of below- and above-average weight, see the mattress guide for large and small people.

  Average-Sized People
(130-230 lbs)
Heavy People
(230+ lbs)
Light People
(under 130 lbs)
The Casper Back Sleep Friendly B+ B- B
Side Sleep Friendly B B- B-
Stomach Sleep Friendly B C+ B-
The Essential Back Sleep Friendly* C+ D+ B-
Side Sleep Friendly* C+ D B-
Stomach Sleep Friendly* C- D C+
The Wave Back Sleep Friendly* B B+ C+
Side Sleep Friendly* B- B C-
Stomach Sleep Friendly* B- B C

* partial estimate due to model newness.

The Casper

Average-Sized People
The Casper model is often well suited for people of average size (130-230 pounds). Nevertheless, about 7% of average-sized side sleepers report excessive firmness (beyond break-in) resulting in hip and or shoulder pain. Those with a body mass index of 20 or lower appear most likely to report excessive firmness.

Heavy People
Most Casper model owners 230+ pounds report that the mattress is adequate. The comfort layer is thick enough to mostly prevent one's shoulder or hip from reaching the firmer layer(s) underneath. However, the support provided by Casper's main competitors may be superior for large people. And overall thickness may be inadequate to prevent bottoming out when sitting.

Light People
At least 12% of Casper model owners under 130 pounds – especially side sleepers – report excessive firmness. According to them, this is likely due to not weighing enough to exert the pressure needed for the bed to conform to their bodies. Those with a body mass index of 21 or lower appear most likely to report excessive firmness.

The Essential

Average-Sized People
The Essential does not appear to be ideally suited for people of average size (130-230 pounds) at least for everyday, regular use. As many as 20% of average-sized owners report excessive softness / lack of support as well as inadequate thickness.

Heavy People
People over 230+ pounds should likely avoid the Essential as it tends to lack the firmness / support and thickness that larger people often require.

Light People
Given the model's softness and thinness, the Essential is potentially well suited for children or adults of below-average size (under 130 pounds).

The Wave

Average-Sized People
The Wave is often well suited for people of average size (130-230 pounds) that seek above-average firmness and support.

Heavy People
The Wave appears to be best suited for people 230+ pounds due to its above-average firmness, support, and thickness.

Light People
The Wave does not appear to be ideally suited for people under 130 pounds – especially side sleepers. Such people tend to prefer a softer mattress.

 


About our unbiased Casper mattress review and research

Ratings are based on 270+ consumer reviews. Learn more about our unbiased research methodology and why you can trust our mattress reviews.

Remember

– Long-term owner experience data suggests better-than-average longevity / durability, at least for the Casper model.

– Casper appears to perform somewhat worse than main competitors regarding initial off gassing odor.

– As is often true for foam mattresses, support near the far edge may be inadequate for sleeping or sitting, especially for large people.

– Casper provides a 100-day, no-fee, 100%-money-back trial period. No preparation for return shipment is necessary, and a courier removes the mattress from your home.

– The mattresses come compressed and vacuum sealed for convenience and cost savings. They expand when opened.

At Amazon: A Top-Rated Low-Priced Memory Foam Mattress

SLEEP PRODUCT RESEARCH: Mattress ReviewsMattress Topper ReviewsPillow ReviewsBed Sheet ReviewsWhite Noise Machine ReviewsSleeping Pill ReviewsSleep Hygiene Products

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