Based on 248 Consumer Experiences Gathered From 38 sources
THE GOOD: Low price / above-average value • relatively lightweight • more established than main competitors.
THE BAD: Too firm for some • fair-at-best edge support • some questionable marketing claims.
THE MATTRESS: The Tuft & Needle mattress (made in USA) is about 10 inches thick and consists of comfort foam over base foam. It comes compressed / vacuum sealed, expanding when opened.
The ratings below – based on 240+ consumer reviews gathered using an unbiased, accurate methodology – show how Tuft & Needle compares to the average mattress.
|Owner satisfaction||B||Tuft & Needle has 79% owner satisfaction. More.|
|Affordable||B+||The Tuft & Needle mattress is priced $325-$700, not including a foundation. More.|
|Perceived value||B||Value tends to be regarded as strong. More.|
|Durability / longevity||C||Long-term owner experience data suggests that Tuft & Needle on average has about fair longevity (6-year lifespan). More.|
|Support||B-||Given the above-average firmness of the mattress, support is usually regarded as being at least adequate. But support may deteriorate with age and use especially for large people and couples.|
|Less (back) pain||B||Tuft & Needle performs better than the average mattress on this issue and similar to main competitors. (See mattresses and pain relief for general analysis.)|
|Minimizes pressure||B-||The mattress often conforms / molds effectively to one's body, resulting in above-average distributed support and pressure-point relief. People under 130 lbs may experience more pressure than heavier people.|
|Easy to move on||B||A person sleeps mostly on top of the mattress, not in it. As a result, moving on the bed and getting up off of it is usually not difficult.|
|Motion isolation||B||The bed to a significant extent prevents movement from disturbing another person on the bed, but it does not eliminate such disturbance as some memory foam mattresses do.|
|Edge support||D+||Support near the edges of the bed is often inadequate for comfortably sleeping or sitting – especially for larger people.|
|No initial off gassing||B||No more than 4% of owners (1 in 25) report a significant and enduring unpleasant initial off gassing odor.|
|No sleeping hot||B||Significant and bothersome heat retention is reported by about 5% of owners (1 in 20). More.|
|Avg-sized person friendly||B||The mattress has characteristics often well suited for people of average height / weight. More.|
|Large person friendly||B-||The mattress is generally suited for people 230+ lbs but may lack preferred support, durability, and thickness. More.|
|Small person friendly||C+||The mattress is generally suited for people under 130 lbs. Some, however, may find the mattress to be excessively firm and lacking conforming ability especially for side sleep. More.|
|Sex friendly||B-||Tuft & Needle has some limited bounce. (See mattresses and sex for analysis).|
|No noise||A||Like other foam-based mattresses, Tuft & Needle is silent.|
|No topper needed||C-||About 10% of owners need to add a topper to the mattress to improve softness and comfort. Learn more.|
|Fast break in||C+||Most owners report break-in within two weeks.|
|Easy to lift, handle, move||B+||The mattress weighs about 47 to 91 pounds depending on size which is at least 30% lighter than the average mattress. More.|
|Easy to maintain||C-||Its low weight means that the mattress will be more likely to move on its base, requiring occasional adjustment. On the plus side, it is one sided and no flip. But rotating it (head to foot) 2-3 times a year may be needed to prevent and minimize sagging / wear.|
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Tuft & Needle compares to the average mattress manufacturer.
|Warranty||C+||The warranty is for 10 years and is non-prorated. This is similar to other mattresses in Tuft & Needle's price range and is average overall. The company appears to honor all legitimate warranty claims. (See mattress warranties: what you should know.)|
|Return policy||A||Tuftandneedle.com provides a 100-day no-fee money-back trial. No preparation for return shipment is usually necessary, and a courier takes the bed from your home to be donated. There is no minimum amount of time the bed must be kept before being returned.|
|Customer service||A||Customer service is regarded almost universally by consumers to be excellent.|
|Marketing accuracy||D+||Sleep Like The Dead has identified three questionable Tuft & Needle marketing claims. More.|
|Access to customer reviews||D||At Tuft & Needle's website, reviews cannot be sorted by rating (in fact, no rating system is used) which makes deciphering reviews difficult and time consuming. Reviews are, however, searchable.|
|Integrity of customer reviews||NA||This refers to how closely customer ratings at tuftandneedle.com correspond to customer ratings at independent sources. Given that customer reviews on tuftandneedle.com have no rating, this grade cannot be determined.|
|Specs disclosed||A-||Disclosing specifications allows shoppers to know what they are paying for and helps them to comparison shop. Layer thickness appears to be the only specification not disclosed on tuftandneedle.com|
|Time in business||C+||Tuft & Needle began selling in 2013 which is fairly recent but nevertheless earlier than the start date of its main competition.|
|BBB rating||A+||Tuft & Needle has an "A+" rating with the BBB, and two complaints have been filed against the company – a number that is better than average for a company of its size.|
|SLTD rating||B-||SLTD (Sleep Like The Dead) company rating of "B-" for Tuft & Needle is determined by averaging the above company ratings.|
Sleep Like The Dead has identified three questionable Tuft & Needle marketing claims.
1. Tuft & Needle claims there are (as of October 2017) 130,000 customer reviews coming from three sources – Amazon, Google Trusted Store, and Tuftandneedle.com.
The total number of reviews from these three sources as calculated by Sleep Like The Dead is currently about 80,000, not 130,000.
Also, the graphics that are used imply that Tuft & Needle receives five-star totals from each source – the highest possible score. The star total from each source is discussed below.
The star rating at Amazon is in fact about 4.2 stars (for verified reviews), not five stars.
Google Trusted Store
While the overall rating is five stars (4.9 out of 5), only about 30% of the reviews can be clearly identified as being written by people in actual possession of their Tuft & Needle mattress and who had slept on it for more than three nights.
The rest of the reviews were a) likely solicited around the time of purchase and evaluate the online ordering / delivery process only; b) from customers who had slept on the mattress for three nights or less; c) from customers who gave only a star rating and no written review, the absence of which does not allow it to be known what the reviewer was reviewing - the ordering process, the mattress, or both.
Tuft & Needle website
No star rating can be determined because no star rating is currently used on Tuftandneedle.com. And if a star rating were used, the average would not be five stars in the opinion of Sleep Like The Dead.
2. The company states: "We can’t guarantee you’ll love it, but we can bet with 95% certainty you will. 95 out of 100 people keep their Tuft & Needle." This is misleading in the opinion of Sleep Like The Dead as a significant percentage of people who dislike their new mattress (Tuft & Needle or otherwise) keep it regardless.
3. The company says, "Our foam is ideal for sleepers of any size or weight," but at least 15% of owners would likely disagree.
In the charts below, "all beds" refers to all mattresses on the market, and "all foam beds" refers to Tuft & Needle's main and closest competitors – those mattresses that consist mostly or entirely of foam.
The Tuft & Needle mattress has 79% owner satisfaction. This is the same rate as that of its main competitors overall, and it is above average compared to all mattresses overall (73%).
Learn how owner satisfaction is determined.
In addition, as is often true for firmer mattresses, women are more likely to be dissatisfied than men. This appears to be due to woman being more likely than men to not weigh enough to exert adequate pressure on the mattress for it to properly conform to and support their bodies. The curvier shape of women's bodies may also place unequal pressure on the mattress resulting in a greater likelihood of pressure points. As a result of this, women are more likely to benefit from a mattress topper to increase softness and conformability.
The Tuft & Needle mattress is significantly less expensive than both the average mattress and its main competitors.
Tuft & Needle tends to receive somewhat more praise for value compared to most main competitors due to its price.
About 9% of Tuft & Needle owners report sagging and or loss of support. The durability / longevity of the top layer may be somewhat questionable. Reports by Tuft & Needle owners that this top layer within months loses its firmness, resiliency and shape are not uncommon. Most main competitors do not have as high a number of reports for this problem due possibly to the use of more durable material.
Based on this information and on the performance of mattresses with similar specifications, Tuft & Needle's lifespan is estimated to be about fair – that is, about six years on average with regular use.
* partial estimate
About 9% of owners – most often women or those who weigh under 130 pounds – add a topper (priced $35-$500) to soften the bed. Some of these owners report that Tuft & Needle sent a topper free of charge or partially compensated them for a topper purchase.
About 5% of owners report heat retention occurring to a degree that undermines sleep quality or quantity.
About an additional 10% of owners report that the mattress sleeps warm but not to an extent that noticeably undermines sleep quality/quantity. Owners who add a topper are more likely to report sleeping hot than those who do not. (General analysis: mattresses & sleeping hot.)
The Tuft & Needle is about 10 inches in total thickness. This is about 1.5 inches thinner than the average mattress but similar to its main competitors. A thinner-than-normal mattress is lower to the ground and therefore may be somewhat more difficult to get on and off for people of average or greater height. A thinner mattress also has a less impressive presence.
The Tuft & Needle mattress is at least 30% lighter than the average mattress and about 20% lighter than its main competition. There are no handles / grips. A light mattress may have the disadvantage of not staying firmly in place on its base but the advantage of being relatively easy to move, lift and handle.
Tuft & Needle performs similar overall to both the average mattress company and its main competitors in regard to warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, specifications disclosure, and BBB ratings.
|med-firm (6.5 to 7 on 1-10 scale)|
|polyester / nylon|
|3" gel- / graphite-infused foam (2.9 lb/ft density)|
|7" foam (1.8 lb/ft density)|
|The Tuft & Needle has fewer (and or less advanced) layers than most of its main competition. Its comfort layer is also thinner than most competitors while its base layer is thicker. These reasons explain why Tuft & Needle tends to be significantly less expensive than main competitors.|
On a 1 to 10 scale with 1 being very soft and 10 being very firm, Tuft & Needle owners on average regard the firmness level to be medium-firm or about 6.5 to 7.
While this level of firmness appears to suit most owners, it does not suit everyone. About 13% of owners find it too firm (beyond break in) and about 5% find it too soft. About an additional 14% find the firmness to be acceptable but not ideal.
The table below evaluates the Tuft & Needle mattress for person size and sleep position. It shows what tends to be true for Tuft & Needle owners; your personal evaluation may differ. See the mattress firmness guide for details based on your body type. And people of below- and above-average weight, see the mattress guide for large and small people.
(under 130 lbs)
|Back Sleep Friendly||B||B-||B-|
|Side Sleep Friendly||B||B-||C+|
|Stomach Sleep Friendly||B||B-||C+|
The Tuft & Needle mattress is best suited for people of average size (130-230 pounds). Nevertheless, about 10% of average-sized side sleepers report excessive firmness (beyond break-in) resulting in hip and or shoulder pain. Those with a body mass index of 20 or lower appear most likely to report excessive firmness.
Most Tuft & Needle owners 230+ pounds report suitable support and comfort. The comfort layer is thick enough at three inches to mostly prevent one's shoulder or hip from reaching the firmer support layer underneath. Overall thickness, however, may not be adequate to prevent bottoming when sitting. (See mattress guide for large people.)
About 18% of Tuft & Needle owners under 130 pounds – especially side sleepers – report excessive firmness. According to them, this is likely due to not weighing enough to exert the pressure needed for the bed to conform to their bodies. Those with a body mass index of 21 or lower appear most likely to report excessive firmness. (See mattress guide for small people.)
– Firmness is often reported by owners as being medium-firm, with a soft comfort layer and firm underlying support.
– Value is regarded by consumers as somewhat better than that of main competitors overall.
– As is often true for foam mattresses, support near the far edge may be inadequate for sleeping or sitting, especially for large people.
– Excessive firmness (especially for side sleep) is the top owner complaint as at least 10% of owners report a problem.
– Tuft & Needle provides a 100-day, no-fee, 100%-money-back trial. No preparation for return shipment is usually necessary, and a courier takes the mattress from your home to be donated to a local charity or non profit.
– The mattress comes compressed, vacuum sealed and boxed for convenience and cost savings.
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