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THE GOOD: Low price / above-average value • Mint model performs at least fair in all areas • relatively lightweight • more established than main competitors.
THE BAD: Too firm for some (especially T&N model) • fair-at-best edge support for T&N model • some questionable marketing claims.
THE MATTRESS: The two Tuft & Needle models are foam-based mattresses 10 & 12 inches thick. They come compressed / vacuum sealed, expanding when opened.
Tuft & Needle / Mint Mattress Ratings
Tuft & Needle Company Ratings
Tuft & Needle / Mint Prices & Specifications Analysis
Tuft & Needle / Mint Firmness Analysis
Person Size & Sleep Position Suitability
The ratings below – based on 260+ consumer reviews gathered using an unbiased, accurate methodology – show how Tuft & Needle compares to the average mattress.
|THE T&N||THE MINT*|
|Owner satisfaction||B||B||The Tuft & Needle model has 79% owner satisfaction, while the Mint appears to perform slightly better. More.|
|Affordable||B+||B||$325-$1050, not including a foundation. The Mint is about 36% more expensive than the Tuft & Needle. More.|
|Perceived value||B||B||Value for both models tends to be regarded as strong. More.|
|Durability / longevity||C||C||Long-term owner experience data suggests that Tuft & Needle on average has about fair longevity (6-year lifespan). More.|
|Support||B-||B-||Support is usually regarded as being at least adequate. But it may deteriorate with age / use especially for large people & couples. More.|
|Less (back) pain||B-||B||The mattresses perform better than the average mattress on this issue and similar to main competitors. More.|
|Minimizes pressure||B-||B||The Mint appears to perform somewhat better on this issue. More.|
|Easy to move on||B||B-||A person sleeps mostly on top of the mattresses, not in them. As a result, moving on the bed and getting up off of it is usually not difficult. More.|
|Easy to get up off||C||B-||The taller profile of the Mint allows it to be easier to get up off especially for people of average to above-average height. More.|
|Edge support||D+||B-||For the Tuft & Needle, support near the edges is often inadequate for comfortably sleeping or sitting – especially for larger people. The Mint performs better. More.|
|Motion isolation||B||B||Both models to a significant extent prevent movement from disturbing another person on the bed, but they do not eliminate such disturbance.|
|No initial odor||B||B||No more than 4% of owners (1 in 25) report a significant and enduring unpleasant initial off gassing odor.|
|No sleeping hot||B||B||Significant and bothersome heat retention is reported by about 5% of owners (1 in 20). More.|
|Avg-sized person friendly||B-||B||The mattresses have characteristics often suited for people of average height / weight. More.|
|Large person friendly||B-||B||The mattresses are generally suited for people 230+ lbs but may lack preferred support and durability. More.|
|Small person friendly||C+||B-||The Mint with its slightly softer comfort level appears to be better suited for people under 130 lbs. Some, however, may find both models to be excessively firm and lacking conforming ability especially for side sleep. More.|
|Sex friendly||C||B-||Learn more.|
|No noise||A||A||Like other foam-based mattresses, both models are silent.|
|No topper needed||C-||C+||About 10% of owners need to add a topper to the mattress to improve softness and comfort. More.|
|Fast break in||C||C+||Most owners report break-in within two weeks.|
|Easy to lift, handle, move||B+||B||The mattresses weigh about 47 to 96 pounds depending on size which is at least 30% lighter than the average mattress. More.|
|Easy to maintain||C-||C||The low weight of the mattresses means they will be more likely to move on their base, thereby requiring occasional adjustment. They are no flip, but rotation (head to foot) 2-3 times a year may be needed to prevent sagging / wear.|
* Due to model newness, most ratings are a partial estimate.
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Tuft & Needle compares to the average mattress manufacturer.
|Warranty||C+||The warranty is for 10 years and is non-prorated. This is similar to other mattresses in Tuft & Needle's price range and is average overall. The company appears to honor all legitimate warranty claims. (See mattress warranties: what to know.)|
|Return policy||A||Tuftandneedle.com provides a 100-day no-fee money-back trial. No preparation for return shipment is usually necessary, and a courier takes the bed from your home to be donated. There is no minimum amount of time the bed must be kept before being returned.|
|Customer service||A||Customer service is regarded almost universally by consumers to be excellent.|
|Marketing accuracy||D+||Sleep Like The Dead has identified three questionable Tuft & Needle marketing claims. More.|
|Access to customer reviews||C-||At Tuft & Needle's website, reviews are searchable but not easily sortable by rating or model.|
|Integrity of customer reviews||C-||Customer ratings in total on Tuft & Needle's website are about 15% higher than customer ratings that have been located at independent sources.|
|Specs disclosed||A-||Disclosing specifications allows shoppers to know what they are paying for and helps them to comparison shop. With the exception of layer thickness, specifications tend to be disclosed on tuftandneedle.com.|
|Time in business||B-||Tuft & Needle began selling in 2013 which is earlier than the start date of its main competition.|
|BBB rating||A+||Tuft & Needle has an "A+" rating with the BBB, and two complaints have been filed against the company – a number that is better than average for a company of its size.|
|SLTD rating||B-||SLTD (Sleep Like The Dead) company rating of "B-" for Tuft & Needle is determined by averaging the above company ratings.|
Sleep Like The Dead has identified three questionable Tuft & Needle marketing claims.
1. Tuft & Needle claims there are (as of June 2018) 130,000 customer reviews coming from four sources – Amazon, Google Trusted Store, Yelp, and Tuftandneedle.com.
The total number of reviews from these sources as calculated by Sleep Like The Dead is currently about 80,000, not 130,000.
Also, the graphics that are used imply that Tuft & Needle receives five-star totals from each source – the highest possible score. The star total from each source is discussed below.
The star rating at Amazon is about 4.2 stars (verified reviews) and 4.3 stars overall – not five stars.
Google Trusted Store
While the overall rating is five stars (4.9 out of 5), only about 30% of the reviews can be clearly identified as being written by people in actual possession of their Tuft & Needle mattress and who had slept on it for more than three nights.
The rest of the reviews were a) likely solicited around the time of purchase and evaluate the online ordering / delivery process only; b) from customers who had slept on the mattress for three nights or less; c) from customers who gave only a star rating and no written review, the absence of which does not allow it to be known what the reviewer was reviewing - the ordering process, the mattress, or both.
The overall rating at Yelp for Tuft & Needle HQ in Phoenix, AZ is 4.5 stars – not five stars.
2. The company states: "We can’t guarantee you’ll love it, but we can bet with 95% certainty you will. 95 out of 100 people keep their Tuft & Needle." This is misleading in the opinion of Sleep Like The Dead as a significant percentage of people who dislike their new mattress (Tuft & Needle or otherwise) keep it regardless.
3. The company says, "Our foam is ideal for sleepers of any size or weight," but at least 15% of owners would likely disagree.
In the charts below, "all beds" refers to all mattresses on the market, and "all foam beds" refers to Tuft & Needle's main and closest competitors – those mattresses that consist mostly or entirely of foam.
The Tuft & Needle model has 79% owner satisfaction. This is the same rate as that of its main competitors overall, and it is above average compared to all mattresses overall (73%). Based on limited owner experience data, the Mint likely perform slightly to somewhat better than the Tuft & Needle.
* Learn how owner satisfaction is determined.
** Partial estimate.
In addition, as is often true for firmer mattresses, women are more likely to be dissatisfied than men (especially regarding the Tuft & Needle model). This appears to be due to woman being more likely than men to not weigh enough to exert adequate pressure on the mattress for it to properly conform to and support their bodies. The curvier shape of women's bodies may also place unequal pressure on the mattress resulting in a greater likelihood of pressure points. As a result of this, women are more likely to benefit from a mattress topper to increase softness and conformability.
* partial estimate
Both models are significantly less expensive than both the average mattress and its main competitors.
Both models tend to receive somewhat more praise for value compared to most main competitors.
* partial estimate
About 9% of Tuft & Needle owners report sagging and or loss of support. The durability / longevity of the top layer may be somewhat questionable. Reports by Tuft & Needle owners that this top layer within months loses its firmness, resiliency and shape are not uncommon. Most main competitors do not have as high a number of reports for this problem due possibly to the use of more durable material.
Based on this information and on the performance of mattresses with similar specifications, Tuft & Needle's lifespan is estimated to be about fair – that is, about six years on average with regular use.
* partial estimate
Support tends to be similar to that of main competitors and somewhat better compared to that of the average mattress.
* partial estimate
Both models – but especially the Mint – conform effectively to one's body, resulting in above-average distributed support and pressure-point relief. People under 130 lbs may experience more / greater pressure points than heavier people.
* partial estimate
The at least fair degree of support and conforming ability of the two models results in above-average potential for back pain relief. (See mattresses and pain relief for general analysis.)
* partial estimate
Foam mattresses tend to not conform to a degree which makes body movement difficult. The Mint may offer slightly more resistance than the Tuft & Needle due to being slightly softer and more conforming.
* partial estimate
As is often true for foam-based mattresses, support near the far edges may be inadequate for sleeping or sitting, especially for larger people. The Mint has a firmer base layer than the Tuft & Needle which appears to provide it with better edge support.
* partial estimate
The Mint with its greater thickness / height and better edge support helps it to perform better on this issue compared to the Tuft & Needle and the average foam mattress. Consumers seeking a high degree of bounce will likely be disappointed. (See mattresses and sex for general analysis).
* partial estimate
About 9% of owners – most often women or those who weigh under 130 pounds – add a topper (priced $35-$500) to soften the bed. Some of these owners report that Tuft & Needle sent a topper free of charge or partially compensated them for a topper purchase.
* partial estimate
About 5% of owners report heat retention occurring to a degree that undermines sleep quality or quantity.
About an additional 10% of owners report that the mattress sleeps warm but not to an extent that noticeably undermines sleep quality/quantity. Owners who add a topper are more likely to report sleeping hot than those who do not. (General analysis: mattresses & sleeping hot.)
* partial estimate
The Tuft & Needle is about one inch thinner than the average mattress, while the Mint is about inch thicker than the average mattress. Due to its greater thickness, the Mint has a more impressive presence than the Tuft & Needle and is somewhat easier to get on and off for people of average or greater height.
Both models are lighter than both the average mattress and the average foam mattress. There are no handles / grips. A light mattress may have the disadvantage of not staying firmly in place on its base but the advantage of being relatively easy to move, lift and handle.
Tuft & Needle performs similar overall to both the average mattress company and its main competitors in regard to warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, specifications disclosure, and BBB ratings.
|Tuft & Needle Mattress||Mint Mattress|
|COMMENT: The models are priced about 10-20% lower than main competitors on average.|
|med-firm (6.5 to 7 on 1-10 scale)||med-firm (6 to 6.5 on 1-10 scale)|
|COMMENT: Firmness is regarded as being somewhat firmer than that of main competition on average.||COMMENT: Firmness is likely similar to that of main competition on average.|
|COMMENT: Similar to that of main competition on average.||COMMENT: About 15% greater than that of main competition on average.|
COMMENT: About 30% lighter than the average mattress and about 15% lighter than its main competition on average.
COMMENT: About 20% lighter than the average mattress and about 15% lighter than the average 12-inch mattress.
|polyester / nylon||micro polyamide / polyester|
|COMMENT: Generally similar to cover material used by most main competitors.|
|3" gel- / graphite-infused foam (2.8 lb/ft density)||3" graphite-infused foam (3.5 lb/ft density)
2" gel-infused foam (3.0 lb/ft density)
|COMMENT: About one inch thinner than that of main competitors on average.||COMMENT: About one inch thicker than that of main competitors on average.|
|7" foam (1.8 lb/ft density)||7" foam (1.8 lb/ft density)|
|COMMENT: About 1-2 inches thicker than that of main competitors on average.|
|Adjustable Bed Base Compatible|
|COMMENT: The Mint's thickness may not allow it to bend as easily on an adjustable base as the T&N.|
|The Tuft & Needle has fewer (and or less advanced) layers than most of its main competition. Its comfort layer is also thinner than most competitors while its base layer is thicker. These reasons explain why Tuft & Needle tends to be significantly less expensive than main competitors.||The Mint is more sophisticated than the Tuft & Needle and is perhaps the better value despite its higher price.|
On a 1 to 10 scale with 1 being very soft and 10 being very firm, Tuft & Needle owners on average regard the firmness level to be medium-firm or about 6.5 to 7.
While this level of firmness appears to suit most owners, it does not suit everyone. About 13% of owners find it too firm (beyond break in) and about 5% find it too soft. About an additional 14% find the firmness to be acceptable but not ideal.
On a 1 to 10 scale with 1 being very soft and 10 being very firm, the Mint – based on limited owner experience data – appears to on average be regarded as about a 6 to 6.5.
The Mint's firmness level is estimated to suit a majority of owners but not all. Beyond break in about 10% of owners seem to find it too firm and about 5% too soft. About an additional 15% seem to find the firmness to be acceptable but not ideal.
* Partial estimate due to model newness.
The table below evaluates the Tuft & Needle mattresses for person size and sleep position. It shows what tends to be true for owners; your personal evaluation may differ. See the mattress firmness guide for details based on your body type. And people of below- and above-average weight, see the mattress guide for large and small people.
(under 130 lbs)
|Tuft & Needle||Back Sleep Friendly||B||B-||B-|
|Side Sleep Friendly||B||B-||C+|
|Stomach Sleep Friendly||B||B-||C+|
|Mint*||Back Sleep Friendly*||B||B||B-|
|Side Sleep Friendly*||B||B||B-|
|Stomach Sleep Friendly*||B||B||B-|
The Tuft & Needle mattress is best suited for people of average size (130-230 pounds). Nevertheless, about 10% of average-sized side sleepers report excessive firmness (beyond break-in) resulting in hip and or shoulder pain. Those with a body mass index of 20 or lower appear most likely to report excessive firmness.
Most Tuft & Needle owners 230+ pounds report suitable support and comfort. The comfort layer is thick enough at three inches to mostly prevent one's shoulder or hip from reaching the firmer support layer underneath. Overall thickness, however, may not be adequate to prevent bottoming out when sitting. (See mattress guide for large people.)
About 18% of Tuft & Needle owners under 130 pounds – especially side sleepers – report excessive firmness. According to them, this is likely due to not weighing enough to exert the pressure needed for the bed to conform to their bodies. Those with a body mass index of 21 or lower appear most likely to report excessive firmness. (See mattress guide for small people.)
The Mint mattress is well suited for people of average size (130-230 pounds). Nevertheless, it is estimated that about 7% of average-sized side sleepers report excessive firmness (beyond break-in) resulting in hip and or shoulder pain. Those with a body mass index of 20 or lower appear most likely to report excessive firmness.
Most Mint owners 230+ pounds appear to report that the mattress is adequate. The comfort layer is thick enough to mostly prevent one's shoulder or hip from reaching the firmer layer(s) underneath. And support appears to be adequate but may be somewhat inferior to main competitors. Overall thickness is sufficient to prevent bottoming out when sitting.
It is estimated that at least 12% of Mint owners under 130 pounds – especially side sleepers – report excessive firmness. This is likely due to not weighing enough to exert the pressure needed for the bed to conform to their bodies. Those with a body mass index of 21 or lower appear most likely to report excessive firmness.
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