Based on 255 Consumer Experiences Gathered From 42 sources
THE GOOD: No-fee, no-restriction convenient returns • fairly low price • few reports of heat retention • strong customer service • more established than main competitors.
THE BAD: Too firm for some • one model / firmness • fair-at-best edge support.
THE MATTRESS: The Tuft & Needle mattress (made in USA) is about 10 inches thick and consists of comfort foam over base foam. It comes compressed / vacuum sealed, expanding when opened.
The ratings below – based on 250+ consumer reviews gathered using an unbiased, accurate methodology – show how Tuft & Needle compares to the average mattress.
|Owner satisfaction||B||Tuft & Needle has 79% owner satisfaction. Learn more.|
|Affordable||B+||The mattress is priced $375-$850, not including a foundation. More.|
|Durability / longevity||C||Long-term owner experience data is limited but suggests that Tuft & Needle on average has about fair longevity (6-year lifespan). More.|
|Support||B-||Given the above-average firmness of the mattress, support is usually regarded as being at least adequate. But support may deteriorate with age and use especially for large people and couples.|
|Less (back) pain||B||While about 11% of owners (1 in 9) report reduced back pain, about 6% (1 in 17) report new back pain since sleeping on their Tuft & Needle mattress. (See mattresses and pain relief for general analysis.)|
|Minimizes pressure points||B||The mattress tends to conform and mold effectively to one's body, resulting in above-average distributed support and pressure-point relief.|
|Easy to move on||B||A person sleeps mostly on top of the mattress, not in it. As a result, moving on the bed and getting up off of it is usually not difficult.|
|Motion isolation||B||The bed to a significant extent prevents movement from disturbing another person on the bed, but it does not eliminate such disturbance as some memory foam mattresses do.|
|Edge support||D||Support near the edges of the bed is often inadequate for comfortably sleeping or sitting.|
|No initial off gassing||B||About 4% of owners (1 in 25) report a significant and enduring unpleasant initial off gassing odor.|
|No sleeping hot||B||Significant and bothersome heat retention is reported by no more than 5% of owners (1 in 20). More.|
|Sex friendly||B-||Tuft & Needle has some limited bounce. (See mattresses and sex for analysis).|
|No noise||A||Like other foam-based mattresses, Tuft & Needle is silent.|
|No topper needed||C-||About 10% of owners need to add a topper to the mattress to improve softness and comfort. Learn more.|
|Average pillow friendly||C+||People tend to sleep fairly high on Tuft & Needle given its firmness and because it does not envelop the sleeper. As a result, a somewhat loftier-than-average pillow may be needed for optimal comfort. (See pillow loft calculator.)|
|Fast break in||C+||Most owners report break-in within two weeks.|
|Easy to maintain||C||The mattress is one sided and no flip. Rotating it (head to foot) a few times a year may be needed to prevent and minimize sagging / wear.|
|Easy to lift, handle, move||B+||The mattress weighs about 47 to 91 pounds depending on size which is at least 30% lighter than the average mattress. More.|
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Tuft & Needle compares to the average mattress manufacturer.
|Warranty||C||The warranty is for 10 years and is non-prorated. This is similar to other mattresses in Tuft & Needle's price range and is average overall. The company appears to honor all legitimate warranty claims. (See mattress warranties: what you should know.)|
|Return policy||A-||Tuftandneedle.com provides a 100-day no-fee money-back trial. No preparation for return shipment is usually necessary, and a courier takes the bed from your home to be donated. There is no minimum amount of time the bed must be kept before being returned. When buying at Amazon there is a 30-day trial and the bed must be returned to Amazon.|
|Customer service||A||Customer service is regarded almost universally by consumers to be excellent.|
|Marketing accuracy||D+||Sleep Like The Dead has identified five questionable Tuft & Needle marketing claims. More.|
|Access to customer reviews||A||At Tuft & Needle's website, the customer review section has comprehensive sorting and filtering ability.|
|Integrity of customer reviews||C-||Customer ratings in total on Tuft & Needle's website are about 15% higher than customer ratings in total at independent sources.|
|Specs disclosed||B||Disclosing specifications allows shoppers to know what they are paying for and helps them to comparison shop. Layer thickness is available upon request but does not appear to be on the Tuft & Needle website.|
|Time in business||C-||Tuft & Needle began selling in 2013 which is fairly recent but nevertheless earlier than the start date of its main competition. Buying from a less established company often comes with higher risk because the company has not had the time to smooth the kinks that come with operating a new business and selling a new product.|
|BBB rating||A+||Tuft & Needle has an "A+" rating with the BBB, and one complaint has been filed against the company.|
|SLTD rating||B-||SLTD (Sleep Like The Dead) company rating of "B-" for Tuft & Needle is determined by averaging the above company ratings.|
Sleep Like The Dead has identified five questionable Tuft & Needle marketing claims.
1. Tuft & Needle states: "10,000+ Reviews Rate Our Mattress 5 Stars," referring to reviews at Amazon and Google Trusted Store.
Tuft & Needle points out the fact that there are over 7,000 5-star reviews for the brand at Amazon. Shoppers should be aware, however, that only about 1,500 of these 5-star reviews are "verified purchases," that is, purchases made on Amazon.com. The rest of the reviews appear to be written by customers that purchased the mattress from the Tuft & Needle website and then were encourage by Tuft & Needle to review it at Amazon. In addition, fakespot.com rates the trustworthiness of Tuft & Needle reviews at Amazon an "F" due to about 71% of the reviews being identified as low quality / unreliable.
Google Trusted Store
Tuft & Needle points out the fact that there are more than 15,000 5-star reviews for the brand from Google Trusted Store / customers. Sleep Like The Dead finds that only about 30% of these reviews can be clearly identified as being written by people in actual possession of their Tuft & Needle mattress and who had slept on it for more than three nights.
The rest of the reviews were a) likely solicited around the time of purchase and evaluate the online ordering / delivery process only; b) from customers who had slept on the mattress for three nights or less; c) from customers who gave only a star rating and no written review, the absence of which does not allow it to be known what the reviewer was reviewing - the ordering process, the mattress, or both.
2. The meaning of Tuft & Needle's claim that their mattress is "the Internet's most comfortable mattress" is unclear. If it means that in relation to other mattress brands, Tuft & Needle has the greatest volume of reviews on the Internet and also the highest ratio of positive reviews to negative reviews in regard to comfort, then Sleep Like The Dead cannot comment on the claim's accuracy. We do not evaluate mattresses by this measure because the results can be too easily manipulated.
Also, due to Tuft & Needle relying significantly on the number of 5-star reviews at Amazon to make the claim of being "the Internet's most comfortable mattress," it should noted that a number of other mattresses available at Amazon have considerably more verified-purchase 5-star reviews than Tuft & Needle.
3. The company says, "Our foam is ideal for sleepers of any size or weight," but at least 15% of owners would likely disagree.
4. The claim that their foam is "unparalleled in comfort and support" is not substantiated.
5. The company flatly states that their mattress "keeps you cool." As many as 5% of owners, however, would likely disagree.
In the charts below, "all beds" refers to all mattresses on the market, and "all foam beds" refers to Tuft & Needle's main and closest competitors – those mattresses that consist mostly or entirely of foam.
The Tuft & Needle mattress has 79% owner satisfaction. This is the same rate as that of its main competitors overall, and it is above average compared to all mattresses overall (73%).
Learn how owner satisfaction is determined.
In addition, as is often true for firmer mattresses, women are more likely to be dissatisfied than men. This appears to be due to woman being more likely than men to not weigh enough to exert adequate pressure on the mattress for it to properly conform to and support their bodies. The curvier shape of women's bodies may also place unequal pressure on the mattress resulting in a greater likelihood of pressure points. As a result of this, women are more likely to benefit from a mattress topper to increase softness and conformability.
The Tuft & Needle mattress is significantly less expensive than both the average mattress and its main competitors.
About 9% of Tuft & Needle owners so far report sagging and or loss of support. The durability / longevity of the top layer may be somewhat questionable. Based on this information and on the performance of mattresses with similar specifications, Tuft & Needle's lifespan is estimated to be no better than fair – that is, about six years on average with regular use.
* partial estimate
About 10% of owners – most often women or those who weigh under 130 pounds – add a topper (priced $35-$500) to soften the bed. Some of these owners report that Tuft & Needle sent a topper free of charge or partially compensated them for a topper purchase.
The Tuft & Needle mattress uses gel and graphite to disperse heat. And the fairly high firmness level of the mattress keeps the sleeper from sinking significantly in where there is less air flow. As a result, less than 5% of owners report heat retention occurring to a degree that undermines sleep quality or quantity.
About an additional 10% of owners report that the mattress sleeps warm but not to an extent that noticeably undermines sleep quality/quantity. Owners who add a topper are more likely to report sleeping hot than those who do not. (General analysis: mattresses & sleeping hot.)
Tuft & Needle performs similar overall to both the average mattress company and its main competitors in regard to warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, specifications disclosure, and BBB ratings.
Tuft & Needle altered the firmness of their mattress to be softer around December 2015. The previous firmness was mostly established as medium-firm to firm or 8 on a 1 to 10 scale with 1 being very soft and 10 being very firm.
Tuft & Needle owners on average regard the new firmness level to be medium-firm or about 6.5 to 7. While this level of firmness appears to suit most owners, it does not suit everyone. About 13% of owners find it too firm (beyond break in) and about 4% find it too soft. About an additional 14% find the firmness to be acceptable but not ideal.
The table below evaluates the Tuft & Needle mattress for person size and sleep position. It shows what tends to be true for Tuft & Needle owners; your personal evaluation may differ. See the mattress firmness guide for details based on your body type. And people of below- and above-average weight, see the mattress guide for large and small people.
(under 130 lbs)
|Back Sleep Friendly||B+||B||B-|
|Side Sleep Friendly||B||B-||C+|
|Stomach Sleep Friendly||B+||B-||B-|
The Tuft & Needle mattress is best suited for people of average size (130-230 pounds). Nevertheless, about 10% of average-sized side sleepers report excessive firmness (beyond break-in) resulting in hip and or shoulder pain. Those with a body mass index of 20 or lower appear most likely to report excessive firmness.
Most Tuft & Needle owners 230+ pounds report suitable support and comfort. The comfort layer is thick enough at three inches to mostly prevent one's shoulder or hip from reaching the firmer support layer underneath. Overall thickness, however, may not be adequate to prevent bottoming out especially when sitting. (See mattress guide for large people.)
About 18% of Tuft & Needle owners under 130 pounds – especially side sleepers – report excessive firmness. According to them, this is likely due to not weighing enough to exert the pressure needed for the bed to conform to their bodies. Those with a body mass index of 21 or lower appear most likely to report excessive firmness. (See mattress guide for small people.)
The following discusses the construction of Tuft & Needle and its weight and thickness.
The cover is a polyester and nylon blend which appears to perform above average in regard to controlling moisture, thereby allowing for a cooler sleep surface.
The top layer consists of 3 inches of 2.9 lb/ft density proprietary (non-memory) foam. This foam is infused with gel and graphite which is, in this case at least, mostly effective in minimizing heat retention.
Reports by Tuft & Needle owners that this top layer within months loses its firmness, resiliency and shape are not uncommon. Most main competitors do not have as high a number of reports for this problem due possibly to the use of more durable material.
The support or base layer consists of 7 inches of 1.8 lbs/ft density foam. This foam likely provides Tuft & Needle with at least fair underlying support and support longevity.
The Tuft & Needle is about 10 inches in total thickness. This is about 1.5 inches thinner than the average mattress but similar to its main competitors. A thinner-than-normal mattress is lower to the ground and therefore may be somewhat more difficult to get on and off for people of average or greater height. A thinner mattress also has a less impressive presence.
The Tuft & Needle mattress is at least 30% lighter than the average mattress and about 20% lighter than its main competition. There are no handles / grips. A light mattress may have the disadvantage of not staying firmly in place on its base but the advantage of being relatively easy to move, lift and handle.
– One model is available. It is often reported by owners as being medium-firm, with a soft comfort layer and firm underlying support.
– The mattress comes compressed, vacuum sealed and boxed for convenience and cost savings.
– Excessive firmness (especially for side sleep) is the top owner complaint as at least 10% of owners report a problem.
– Tuft & Needle provides a 100-day, no-fee, 100%-money-back trial. No preparation for return shipment is usually necessary, and a courier takes the mattress from your home to be donated to a local charity or non profit.
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