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Based on 219 Consumer Experiences Gathered From 39 sources
THE GOOD: No-fee, no-restriction convenient returns • low price • few reports of bothersome heat retention • strong customer service • more established than main competitors.
THE BAD: Too firm for some • one model / firmness • below average edge support.
THE MATTRESS: The Tuft & Needle mattress (made in USA) is priced $350-$750. It is about 10 inches thick and consists of proprietary comfort foam over base foam. It comes compressed / vacuum sealed, expanding when opened.
The ratings below – based on 215+ consumer reviews gathered using an unbiased, accurate methodology – show how Tuft & Needle compares to the average mattress.
|Owner satisfaction||B||Tuft & Needle has 79% owner satisfaction. Learn more.|
|Durability / longevity||C+||Long-term owner experience data is limited but suggests that Tuft & Needle on average has about fair longevity (6-year lifespan). The durability / longevity of the top layer may be somewhat questionable.|
|Support||B||Support is at least average, but some large people and couples may find it inadequate especially over the long term.|
|Less (back) pain||B||While about 11% of owners (1 in 9) report reduced back pain, about 6% (1 in 17) report new back pain since sleeping on their Tuft & Needle mattress. (See mattresses and pain relief for general analysis.)|
|Conforming ability||B-||A highly conforming bed is one that molds and contours to the sleeper's body resulting in a cradling, cloud-like, pressure-point-free sensation. Tuft & Needle performs better than the average mattress on this issue but somewhat below that of memory foam mattresses in general.|
|Easy to move on||B||A person sleeps mostly on top of the mattress, not in it. As a result, moving on the bed and getting up off of it is usually not difficult.|
|Motion isolation||B||The bed to a significant extent prevents movement from disturbing another person on the bed, but it does not eliminate such disturbance as some memory foam mattresses do.|
|Edge support||D+||Support near the far edges of the bed may be inadequate for comfortably sleeping or sitting, especially for larger people.|
|No initial off gassing||B||About 5% of owners (1 in 20) report a significant and enduring unpleasant initial off gassing odor. More.|
|No sleeping hot||B+||Significant and bothersome heat retention is reported by less than 4% of owners. More.|
|Good for sex||B-||Tuft & Needle has a bit more bounce than the average foam-based mattress. (See mattresses and sex for analysis).|
|No noise||A||Like other foam-based mattresses, Tuft & Needle is silent.|
|No topper needed||C-||About 10% of owners need to add a topper to the mattress to improve softness and comfort. Learn more.|
|Fast break in||C-||As is often true for firmer mattresses, break-in can be longer than average, but most owners report break-in with two weeks.|
|Easy to maintain||C||The mattress is one sided and no flip. Rotating it (head to foot) a few times a year may be needed to prevent and minimize sagging / wear.|
|Easy to lift, handle, move||B+||The mattress weighs about 47 to 91 pounds depending on size which is at least 25% lighter than the average mattress. More.|
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Tuft & Needle compares to the average mattress manufacturer.
|Warranty||C||The warranty is for 10 years and is non-prorated. This is similar to other mattresses in Tuft & Needle's price range and is average overall. The company appears to honor all legitimate warranty claims. (See mattress warranties: what you should know.)|
|Return policy||A||Tuftandneedle.com provides a 100-day no-fee money-back trial. No preparation for return shipment is usually necessary, and a courier takes the bed from your home to be donated. There is no minimum amount of time the bed must be kept before being returning. When buying at Amazon there is a 30-day trial and the bed must be returned to Amazon.|
|Customer service||A||Customer service is regarded almost universally by consumers to be excellent.|
|Marketing accuracy||C||The company says, "Our foam is ideal for sleepers of any size or weight," but at least 15% of owners would likely disagree. The claim that their foam is "unparalleled in comfort and support" is not well substantiated. And the company flatly states that their mattress "keeps you cool." As many as 5% of owners would likely disagree.|
|Access to customer reviews||NA||Visitors to Tuft & Needle's website are referred mainly to Amazon for customer reviews of the mattress.|
|Integrity of customer reviews||D+||This refers to how closely customer ratings appearing on Tuft & Needle's website correspond to customer ratings at independent sources. Learn more.|
|Specs disclosed||B||Disclosing specifications allows shoppers to know what they are paying for and helps them to comparison shop. Layer thickness and density are available upon request but are not on the Tuft & Needle website.|
|Time in business||C-||Tuft & Needle began selling in 2013 which is fairly recent but nevertheless earlier than the start date of its main competition. Buying from a newer, less established company often comes with more risk because their product is not time tested and the company has not shown the staying power to be available in the future to give customer service and to process warranty claims.|
|BBB rating||A||Tuft & Needle has an "A" rating with the BBB, and one complaint has been filed against the company.|
|SLTD rating||B-||SLTD (Sleep Like The Dead) company rating of "B-" for Tuft & Needle is determined by averaging the above company ratings.|
Customer rating totals on Tuft & Needle's website appear to come from Amazon. The clear majority (about 80%) of Tuft & Needle reviews at Amazon are not "verified" in that the reviewers did not purchase the mattress from Amazon.
Instead, the reviewers appear to be customers that purchased the mattress from the Tuft & Needle website and then were encourage by Tuft & Needle to review the bed at Amazon. Ratings from such customers, for reasons not clear, are well higher than ratings from people who purchased the mattress directly from Amazon, i.e., "verified purchases."
As a result, Sleep Like The Dead recommends that shoppers viewing Tuft & Needle reviews at Amazon filter the reviews to show "verified purchase" reviews. Doing so likely provides a better representation of the average owner's experience than does viewing "all reviewers."
"Main Competition" in the charts refers to mattresses that compared to Tuft & Needle have mostly similar feel, prices, owner satisfaction, benefits, construction, and return policies.
The Tuft & Needle mattress has 79% owner satisfaction. This rate is similar to that of its main competitors on average (80%). And it is significantly above average compared to all mattresses overall (74%).
Learn how owner satisfaction is determined.
The Tuft & Needle mattress is significantly less expensive than both the average mattress and its main competitors.
About 10% of owners add a topper (priced $35 to $500) to soften the bed. However, some of these owners report that Tuft & Needle sent a topper free of charge or partially compensated them for a topper purchase.
The Tuft & Needle mattress uses gel and graphite to disperse heat. And its fairly high firmness level keeps the sleeper from sinking significantly into the mattress where there is less air flow. As a result, less than 5% of owners report bothersome heat retention. (General analysis: mattresses and sleeping hot.)
About 5% of owners report a significant and enduring unpleasant initial odor. (General analysis: mattress off gassing.)
The Tuft & Needle mattress is at least 25% lighter than the average mattress and about 17% lighter than its main competition. There are no handles / grips. A light mattress may have the disadvantage of not staying firmly in place on its base but the advantage of being relatively easy to move, lift and handle.
Tuft & Needle performs similar overall to both the average mattress company and its main competitors in regard to warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, specifications disclosure, and BBB ratings.
Tuft & Needle altered the firmness of their mattress to be softer around December 2015. The previous firmness was mostly established as medium-firm to firm or 8 on a 1 to 10 scale with 1 being very soft and 10 being very firm.
Tuft & Needle owners on average regard the new firmness level to be medium-firm or about 6.5 to 7. While this level of firmness appears to suit most owners, it does not suit everyone. About 12% of owners find it too firm (beyond break in) and about 4% find it too soft. About an additional 14% find the firmness to be acceptable but not ideal.
The table below evaluates the Tuft & Needle mattress for person size and sleep position. It shows what tends to be true for Tuft & Needle owners; your personal evaluation may differ. See the mattress firmness guide for details based on your body type. And people of below- and above-average weight, see the mattress guide for large and small people.
(under 130 lbs)*
|Back Sleep Friendly||B+||B||B|
|Side Sleep Friendly||B||B-||C+|
|Stomach Sleep Friendly||B||C+||B-|
* People under 130 pounds especially may find Tuft & Needle too firm due to not exerting enough pressure on the bed to benefit from its conforming and pressure relief ability.
The following discusses the construction of Tuft & Needle and its total thickness.
The top layer consists of 3 inches of 2.8 lb/ft density proprietary (non-memory) foam. Reports by Tuft & Needle owners that this top layer within months loses its firmness, resiliency and shape are not uncommon. Most main competitors do not have as high a number of reports for this problem as they often use medium-density memory foam and or latex in the top layer(s) – materials which may provide at least slightly better durability and longevity.
The support or base layer consists of 7 inches of 1.8 lbs/ft density foam. This density is the same as that used by Tuft & Needle's competitors and foam-based mattresses in general. This foam provides Tuft & Needle with at least fair support and support longevity.
The Tuft & Needle is about 10 inches in total thickness. This is about 1.5 inches thinner than the average mattress but similar to that of its main competitors. A thinner-than-normal mattress is lower to the ground and therefore may be somewhat more difficult to get on and off for people of average or greater height.
– One model is available. It is often reported by owners as being medium-firm, with a soft comfort layer and firm underlying support.
– The mattress comes compressed, vacuum sealed and boxed for convenience and cost savings.
– Excessive firmness (especially for side sleep) is the top owner complaint as at least 10% of owners report a problem.
– Tuft & Needle provides a 100-day, no-fee, 100%-money-back trial. No preparation for return shipment is usually necessary, and a courier takes the mattress from your home to be donated to a local charity or non profit.
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