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THE GOOD: Bed In A Box mattresses have high owner satisfaction due mainly to their value, comfort potential and customer service. BedInABox LLC has zero Better Business Bureau complaints.
THE BAD: The mattresses have potential for off gassing / initial odor, and the return policy requires customers to keep the bed at least 60 days.
THE MATTRESS: Bed In A Box (in business since 2004) sells low- to mid-priced, made-in-USA mattresses that have three inches of BASF 3.0 lbs-ft density memory foam over a regular foam core. (See memory foam density: higher vs lower to learn about the general characteristics of 3.0 lbs-ft foam.) The various models differ in their thickness and cover material (see model specs).
THE RETAILER: Bed In A Box sells online (bedinabox.com). See buying a mattress online: what you should know.
The Bed In A Box mattress report below is based on over 300 actual consumer reviews of models PacBed, PacDown, PacBamboo, Natural Silk Elegance, and Natural Tencel® Gel Tranquility. The data was collected from diverse, credible sources using an unbiased methodology.
|Owner satisfaction||A-||Bed In A Box mattresses have 86% owner satisfaction ( ). Owner satisfaction appears to be similar among the various models. In other words, the more expensive models do not appear to rate better overall than less expensive ones.
|Durability / longevity||B-||Available owner experience data suggests that the beds have a lifespan of at least six years on average. This is similar to the lifespan of other mid-priced memory foam mattress brands.|
|Price / affordability||b-||Prices range from $450-$2,700 depending on model and size. 30%+ of owners believe that their Bed in a Box mattress is a good value because it is at least somewhat similar to more expensive brands, such as Tempur-Pedic.|
|Less pain||b||Reduced pain, including back pain and pressure-point pain, is commonly reported. However, more expensive and higher-density memory foam mattresses, such as certain Tempur-Pedic models, perform somewhat better on this issue. (See mattresses and pain relief for more analysis.)|
|Firmness variety||b||The different models offer different firmness levels.|
|Motion isolation||a-||The mattresses absorb motion from one person so that the other person is not disturbed. This is a strength of memory foam mattresses in general.|
|No initial odor / off gassing||d+||About 15% of Bed in a Box consumers report significant initial odor and off gassing. (See memory foam off gassing for general analysis.)|
|Contours to body||b-||Like nearly all low- to medium-density memory foam mattresses, Bed In A Box mattresses have moderate contouring-to-the-body properties. Heavier owners tend to report more contouring and "sinking in" than lighter owners.|
|Easy to move on||C+||The lower density memory foam used in Bed in a Box mattresses is generally not difficult to move on and get up off.|
|No sleeping hot||C||About 6% of owners report that the bed acts as a heat trap to an extent that makes the mattress uncomfortable. This is about average or somewhat higher than the rate for mattresses overall. Gel-infused memory foam, which tends to sleep somewhat cooler than regular memory foam, is an available option on Bed In A Box mattresses.|
|Good for sex||c+||Memory foam bed owners are generally split on this issue. (See mattresses and sex for analysis).|
|No noise||A-||The beds are quiet under all conditions, but the foundation may make noise, such as creaking, say less than 3% of owners.|
|No rotating / flipping||B||Rotating the mattress occasionally can help maintain comfort and support, say owners. The beds have a one-sided design meaning they are no-flip.|
|Lightweight||c-||The mattresses weigh 50-160 pounds depending on size and model. Thicker models are heavier and more difficult to move and maneuver than thinner models. The beds are generally not as heavy as higher-density memory foam beds, such as certain Tempur-Pedic models.|
|Warranty||b||20-year warranty. The first 10 years are non-prorated; in years 11-20 the prorated replacement charge is 50% of the original price, and the charge increases 5% for each subsequent year. While Bed in a Box's sagging coverage is generally better than that of innerspring mattresses and similar to that of most other memory foam mattresses, it is worse than that of more expensive memory foam beds, namely Tempur-Pedic. (See mattress warranties: what you should know.)|
|Return policy||B-||The good: Bed In A Box has a 120-day 100% money-back return policy, and return shipping is paid by them. The bad: You must keep the mattress for at least 60 days before you can return it. (See returning a mattress: what you should know.)|
|Customer service||a-||Customer service quality overall is regarded as well above average.|
|Better Business Bureau (BBB) rating||A+||BedInABox, LLC has an "A+" rating and has maintained the rating for several years. The company has had zero Better Business Bureau complaints over the past three years which is uncommon among mattress manufacturers / retailers.|
Note: Prices do not include a foundation which costs $200-$400 depending on mattress size.
|Price Twin||Price Full||Price Queen||Price King||Thickness||Comfort Layer*||Base Layer||Firmness||Cover||Comment|
|PacBed Original||$450||$600||$650||$750||9" (11" for $100 more)||3" of 3.0 lbs/ft memory foam||6" of regular foam||medium||knit||9" likely not thick enough for large persons. Firmness suited for all sleeping positions.|
|PacDown||$640||$770||$820||$940||11"||3" of 3.0 lbs/ft memory foam||8" of regular foam||medium-
|goose down||Well suited for most side sleepers.|
|PacBamboo||$740||$850||$950||$1,100||13"||3" of 3.0 lbs/ft memory foam||8" of regular foam||firm||2" bamboo||Likely not well suited for side sleepers.|
|Natural Silk Elegance||$950||$1,200||$1,250||$1,400||13"||3" of 3.0 lbs/ft memory foam||8" of regular foam||soft||2" silk||Well suited for most side sleepers.|
|Natural Tencel® Gel Tranquility||$1000||$1250||$1,300||$1,450||11"||3" of 3.0 lbs/ft gel memory foam||8" of regular foam||medium||Tencel® fabric||Cover offers moisture management properties.|
|Natural Silk Elegance Comfort||$1,330||$1,700||$2,000||$2,700||14"||3" of 3.0 lbs/ft memory foam; 3" of reversible memory foam||6" of regular foam||adjustable -- medium to firm (or soft with use of non-reversible topper)||2" silk||Firmness can be adjusted by unzipping foam compartments and flipping foam layers.**|
* Gel-infused memory foam can be ordered in place of the regular memory foam comfort layer for an extra $100. Gel-infused foam tends to sleep at least slightly cooler than regular memory foam.
** King-size model can accommodate two different feels for partners. The adjustability of the Silk Elegance is largely unique among memory foam beds. It should be noted that permanent-use air beds offer superior firmness adjustment range and ease of adjustability.
Tempur-Pedic is often the standard by which other memory foam mattresses are judged. The table below shows how Bed In A Box compares to Tempur-Pedic mattresses overall based on actual owner experiences.
|Bed In A Box||Tempur-
|Durability / longevity||B||B+|
|Price / affordability||B-||D|
|Easy to move on||C+||C-|
|No initial odor||D+||D|
|No sleeping hot||C||C-|
|Good for sex||C+||C|
|No rotating / flipping||B||B+|
|Better Business Bureau rating||A+||A+|
|Density (lbs/ft)||3.0||2.5 to 5.3+|
Our Bed In A Box ratings are based on 300+ actual owner reviews of models PacBed, PacDown, PacBamboo, Natural Silk Elegance and Natural Tencel®.
The reviews were collected from diverse sources, including online message boards. Learn more about our research methodology.
– About 15 percent of Bed In A Box owners report at least some initial odor / off gassing. This percent is somewhat above average for a memory foam mattress.
– Bed In A Box has a 120-day return policy, but the mattress must be kept a minimum of 60 days. Bed In A Box pays return shipping costs.
– As is the case with low-density memory foam mattresses in general, heat retention or "sleeping hot" is generally not an issue; less than 7% of Bed In A Box owners report a significant heat trap problem.
– Like nearly all low- to medium-density memory foam mattresses, Bed In A Box mattresses are fairly easy to move on and get up off, unlike most higher density beds.
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