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Based on 309 Consumer Experiences Gathered From 31 sources
THE GOOD: High owner satisfaction due to above-average comfort, lifespan, customer service and perceived value • "B+" SLTD company rating.
THE BAD: Initial odor potential • return policy requires customer keep mattress at least 60 days.
THE MATTRESSES: Bed In A Box mattresses (made in USA) are priced $650 to $2200. Five models are available including memory foam and innerspring.
THE RETAILER: Bedinabox.com. See buying a bed online: what to know.
THE COMPETITION: Closest competitors are likely Loom & Leaf and Novosbed. See how Bed In A Box compares to these and others at the memory foam mattress reviews – summary and the side-by-side mattress comparison.
The ratings – based on 300+ consumer reviews gathered using an unbiased, accurate methodology – show how Bed In A Box mattresses compare to the average mattress.
|Owner satisfaction||b||Bed In A Box mattresses have 83% owner satisfaction. Learn more.|
|Durability / longevity||B||Owner experience data suggests that the mattresses tend to have a lifespan of at least 6.5 years which is better than that of the average mattress. Base layer foam density is a strength.|
|General support||B||Mattress support is fair or better for most owners. About 5% report inadequate support. The Adagio model, which is spring-based, may perform somewhat better than the foam-based models on this issue.|
|Less (back) pain||b||Reduced (back) pain is commonly reported. However, higher-density memory foam beds, such as some Tempur-Pedic models, may perform better. (See mattresses and pain relief for general analysis.)|
|Conforming ability||B||The beds tend to conform and mold effectively to one's body, resulting in above-average distributed support and pressure-point relief.|
|Easy to move on||C||Moving on and getting up off the mattresses is not overly difficult for most owners. Softer models offer more resistance than firmer models.|
|Motion isolation||a-||Bed In A Box mattresses absorb the motion of one person which thereby minimizes disturbance to another person. The Adagio model with its spring support may perform somewhat worse than the foam-based models on this issue.|
|Edge support||D+||For larger people especially, the mattresses may lack adequate support when sleeping or sitting near an edge. The Adagio model likely performs somewhat better than the other models on this issue.|
|No initial odor||d+||About 14% of Bed In A Box owners report a lingering unpleasant initial odor. Details.|
|No sleeping hot||C||About 6% of owners report that the bed traps heat to an uncomfortable extent. Details.|
|Good for sex||c+||Memory foam bed owners are generally split on this issue. The spring model, Adagio, likely performs somewhat better than the foam-based models on this issue. (See mattresses and sex for analysis).|
|No noise||A-||The foam-based models are quiet under all conditions. The Adagio model with its spring support may on occasion squeak, creak or clunk.|
|No topper needed||C+||No more than 8% of Bed In A Box owners need to add a mattress topper to their bed to improve comfort.
|Fast break in||C+||Bed In A Box mattresses tend to have a break-in period that is no longer than average, especially compared to higher-density foam beds.|
|Easy to maintain||C+||Rotating the mattress a few times a year can help maintain comfort and support, say owners.|
|Easy to lift, handle, move||c-||The mattresses weigh 53-130 lbs depending on size and model with the average queen weighing 100 lbs. There are no grips or handles.|
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Bed In A Box, LLC compares to the average mattress manufacturer.
|Warranty||a-||20-year warranty. The first 10 years are non-prorated; years 11-20 the prorated replacement charge is 50% of original price, and the charge increases 5% for each subsequent year. The sagging / indentation threshold after year five is average at best for a foam mattress. (See mattress warranties: what you should know.)|
|Return policy||B-||The good: Bed In A Box has a 120-day 100% money-back return policy with no fees or return shipping charges. The bad: You must keep the mattress for at least 60 days before you can return it. (See returning a mattress: what you should know.)|
|Customer service||a||Customer service quality overall is regarded as very good to excellent.|
|Marketing accuracy||B||The company claims they provide "the easiest and best mattress return policy in the entire industry." While their policy is competitive, there are less restrictive, more convenient policies available. Also, while they claim that the PacBed is "perfect for anybody" – at least 10% of owners would disagree. Aside from these issue and some other limited hyperbole, the company's claims are factual, substantiated, and accurate.|
|Access to customer reviews||B||At its website, Bed In A Box allows sortable and easy access on specific product pages to customer reviews, including reviews that are negative. Reviews, however, are not sortable on the main "Reviews" page.|
|Integrity of customer reviews||C-||This refers to how closely customer ratings appearing on Bed In A Box's website correspond to customer ratings at independent sources. In total, ratings at Bed In A Box's website are higher than those found at other sources by a significant margin.|
|Specs disclosed||A-||Bed In A Box almost entirely discloses the specifications of it mattresses which allows consumers to know what they are paying for and helps them to comparison shop.
|Time in business||B||Since 2006.|
|BBB rating||A+||BedInABox, LLC has an A+ Better Business Bureau rating. For at least the past five years, zero complaints have been filed against the company which is uncommon among mattress manufacturers / retailers.|
|SLTD rating||B+||SLTD (Sleep Like The Dead) company rating of B+ for Bed In A Box is determined by averaging the above company ratings.|
"Main Competition" in the charts refers to mattresses that compared to Bed In A Box have similar price, feel, owner satisfaction, benefits, construction, thickness and return policies.
Bed In A Box mattresses overall have 83% satisfaction. This rate is above that of its main competitors overall (80%) and all beds overall (74%).
Learn how owner satisfaction is determined.
Bed In A Box mattresses are priced $650-$2,200 depending on model and size, not including a foundation, with the average queen costing $1,430.
About 6% of Bed In A Box owners report that their mattress traps heat to an uncomfortable extent. And about 12% say that their mattress sleeps warm but seldom to an uncomfortable degree. These rates are about average compared to all mattresses overall.
Gel-infused memory foam – which reduces heat complaints by about 30% – is standard on most Bed In A Box mattresses. Also, models Serenity and Tranquility have covers designed to minimize heat retention. (General analysis: mattresses and sleeping hot.)
About 14% of Bed In A Box owners report a significant and enduring unpleasant initial odor. Most of these owners say the problem mostly goes away within two weeks. (General analysis: mattress off gassing.)
For its base or support layer(s), Bed In A Box uses 2.4 lb/ft density regular foam. This foam is about 25% denser than that used by its main competitors and foam-based beds in general.
While the density of this foam may be so high as to be "overkill," in general the use of higher density foam is a durability / longevity strength as softening and loss of support tend to be less likely to occur with the use of such foam. In addition, higher density foam often provides sleepers, including those over 230 pounds, with better-than-average support.
* partial estimate.
Bed In A Box performs better than both the average mattress company and its main competition overall based on warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, and specifications disclosure.
Prices do not include a foundation which is $200-$400 depending on size. Other sizes than what appear are often available including twin XL, CA king, split queen / king, and RV queen.
|PacBed Original||$650 tw
|11"||medium to medium-firm||3" of 3 lbs-ft gel memory foam||8" of 2.4 lb-ft density support foam||knit|
|COMMENT: Appears to have somewhat more conforming ability than other models due to lack of thick cover. Top complaint is excessive firmness as it is reported by about 10% of owners (beyond break-in), usually by those who weigh under 120 lbs.|
|11"||medium-firm||3" of 3 lbs-ft gel memory foam||8" of 2.4 lb-ft density support foam||Tencel® fabric|
|COMMENT: This model is the PacBed Original 11" model with a moisture managing Tencel® cover.|
|13"||medium-soft on one side and firm on other||2" of regular foam and 2" of support foam on one side; 1" of regular foam and 1" of support foam on other||7" pocket coils||knit|
|COMMENT: This is a new model and owner satisfaction is not established. It is two-sided with different firmness and feel on each side. It is arguably a memory foam hybrid because it uses regular foam with memory foam characteristics for comfort (on one side) and springs for support. The other side has minimal foam and a feel like that of a non-hybrid innerspring mattress.|
|Silk Symphony||$1250 tw
|14"||medium on one side and x-firm on other||3" of 3 lbs-ft gel memory foam on one side / 1" of regular foam on other||8" of 2.4 lb-ft density support foam||silk blend|
|COMMENT: This is a new model and owner satisfaction is not established. It is two-sided with different firmness and feel on each side. Memory foam and medium firmness on one side and regular foam and extra firm on the other side. May be too tall / thick for shorter people; a low-profile foundation may help.|
|13"||medium to medium-soft||3" of 3 lbs-ft gel memory foam||8" of 2.4 lb-ft density support foam||2" CoolRest® fabric|
|COMMENT: This model is the PacBed Original 11" model with a softer, more sophisticated cover which offers temperature regulating properties.|
* Learn about the characteristics of 3 lbs-ft memory foam density.
The table below evaluates Bed In A Box models for person size and sleep position. It shows what tends to be true for owners; your personal evaluation may differ. See the mattress firmness guide for details based on your body type. And people of below- and above-average weight, see the mattress guide for large and small people.
(under 130 lbs)
|PacBed||Back Sleep Friendly||A-||B+||B|
|Side Sleep Friendly||B+||B||C+|
|Stomach Sleep Friendly||B||C+||B-|
|Tranquility||Back Sleep Friendly||A-||A-||B-|
|Side Sleep Friendly||B||B+||C-|
|Stomach Sleep Friendly||A-||B+||C+|
|Adagio (Med-Soft Side)||Back Sleep Friendly*||B||C-||A-|
|Side Sleep Friendly*||B||C-||A-|
|Stomach Sleep Friendly*||C+||D+||B+|
|Adagio (Firm Side)||Back Sleep Friendly*||B-||A-||C-|
|Side Sleep Friendly*||C-||B||D+|
|Stomach Sleep Friendly*||B||A-||C-|
|Silk Symphony (Med Side)||Back Sleep Friendly*||B||C+||A-|
|Side Sleep Friendly*||B+||C||B|
|Stomach Sleep Friendly*||B||C-||A-|
|Silk Symphony (X-Firm Side)||Back Sleep Friendly*||C+||B-||D+|
|Side Sleep Friendly*||C-||C+||D|
|Stomach Sleep Friendly*||C||C+||D+|
|Serenity||Back Sleep Friendly||B||B-||A-|
|Side Sleep Friendly||B||C||B+|
|Stomach Sleep Friendly||C+||D+||A-|
* Estimate due to model newness.
The Bed In A Box ratings are based on 300+ actual owner reviews of several models including PacBed. Reviews were collected from diverse, credible sources. Learn more about our research methodology and why you can trust our mattress reviews.
– Bed In A Box has a 120-day return policy, but the mattress must be kept a minimum of 60 days. Bed In A Box pays return shipping costs.
– About 14 percent of Bed In A Box owners report noteworthy initial odor / off gassing. This percent is somewhat above average for a memory foam mattress.
– As is the case with low-density memory foam mattresses in general, heat retention or sleeping hot is mostly not an issue; less than 7% of Bed In A Box owners report a significant heat trap problem.
– Like nearly all low- to medium-density memory foam mattresses, Bed In A Box mattresses are fairly easy to move on and get up off, unlike most higher density beds.
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