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Based on 402 Actual Consumer Experiences
THE GOOD: High owner satisfaction due to above-average comfort, durability, customer service and perceived value • strong company reputation.
THE BAD: Initial odor potential • little availability in stores • return policy requires customer keep mattress at least 60 days.
THE MATTRESS: Bed In A Box (in business since 2004) sells made-in-USA low- to mid-priced mattresses that have 3 inches of 3 lb-ft density gel memory foam over a regular foam base. A latex model is also available. The various models differ in thickness and or cover material.
THE COMPETITION: Main competitors – especially to the PacBed Original – are likely Leesa and Casper. See the memory foam mattress reviews – summary or the mattress comparison to learn how Bed In A Box compares to these and others. Also see Bed In A Box vs Tempur-Pedic.
THE RETAILER: Bed In A Box mattresses are available mostly online (bedinabox.com). See buying a mattress online: what you should know.
Ratings are based on 400+ consumer reviews gathered using an unbiased methodology.
|Owner satisfaction||b+||Bed In A Box mattresses have 86% owner satisfaction. Learn more.|
|Durability / longevity||B||Owner data suggests that the beds have a lifespan of over six years on average which is better than that of the average mattress.|
|Price||b||Prices range from $500-$3,000 depending on model and size.|
|Value||B+||30%+ of owners say their Bed In A Box mattress is a good value because it is competitive with more expensive brands, such as Tempur-Pedic. However, less expensive mattresses than Bed In A Box are available that have generally similar specs and satisfaction.|
|Conforming ability||B||The beds moderately conform and mold to one's body, resulting in at least fair distributed support and pressure-point relief.|
|Less (back) pain||b||Reduced (back) pain is commonly reported. However, more expensive, higher-density memory foam mattresses, such as certain Tempur-Pedic models, may perform somewhat better than Bed in a Box on this issue. (See mattresses and pain relief for more analysis.)|
|Model / firmness options||c+||Six models are available. They often differ mainly in regard to cover material and not firmness as they all tend to have medium-ish firmness.|
|Motion isolation||a-||Like memory foam beds in general, the mattresses absorb motion from one person so that the other person is not disturbed.|
|No initial odor / off gassing||d+||About 15% of Bed In A Box consumers report significant initial odor and off gassing. (See memory foam off gassing for general analysis.)|
|Easy to move on||C+||The lower density memory foam used in Bed In A Box mattresses has moderate contouring-to-the-body properties which makes it fairly easy to move on and get up off. Heavier people tend to experience more contouring and "sinking in" than lighter people.|
|No sleeping hot||C||About 6% of owners report that the bed acts as a heat trap. This is about average compared to all mattresses overall. Gel-infused memory foam, which reduces heat complaints by about 30%, is standard on Bed In A Box mattresses.|
|Edge support||D+||For larger people especially, the mattresses may lack adequate support when sleeping or sitting near an edge.|
|Good for sex||c+||Memory foam bed owners are generally split on this issue. (See mattresses and sex for analysis).|
|No noise||A-||The beds are quiet under all conditions, but the foundation may make noise, such as creaking, say about 3% of owners.|
|Average- sized person friendly||A||The beds are well suited for people of average size, namely those 110-240 pounds.|
|Heavy person friendly||A-||Given the thickness and high foam density of the base layer, the beds are well suited for larger people.|
|Light person friendly||B-||Given the weight sensitivity of memory foam, lighter people (110 lbs or less) tend to benefit the least from the contouring properties of the foam especially if the mattress is more firm than soft.|
|Fast break in period||C+||Bed In A Box mattresses tend to have a break-in period that is no longer than average, especially compared to higher-density foam beds.|
|Easy to maintain||B||Rotating the mattress occasionally can help maintain comfort and support, say owners. The beds have a no-flip, one-sided design.|
|Easy to lift, handle, move||c-||The mattresses weigh 50-160 pounds depending on size and model. Thicker models are heavier and more difficult to move and maneuver than thinner models. The beds are generally not as heavy as higher-density memory foam beds, such as several Tempur-Pedic models.|
|Warranty||a||20-year warranty. The first 10 years are non-prorated; years 11-20 the prorated replacement charge is 50% of original price, and the charge increases 5% for each subsequent year. Bed in a Box's sagging coverage is better than that of innerspring mattresses and similar to if not better than that of most other memory foam beds. (See mattress warranties: what you should know.)|
|Availability||d+||In addition to being available online, the beds are currently sold at about 17 stores in 12 states.|
|Specs disclosed||A||Bed In A Box discloses and explains the specifications of it mattresses which allows consumers to know what they are paying for and helps them to comparison shop.|
|Marketing accuracy||B+||This rating refers to what extent Bed In A Box's claims and statements reasonably reflect the experience of their average customer. Aside from some perhaps overly flattering results from self-conducted surveys, the company sets realistic expectations.|
|Return policy||B-||The good: Bed In A Box has a 120-day 100% money-back return policy with no fees or return shipping charges. The bad: You must keep the mattress for at least 60 days before you can return it. (See returning a mattress: what you should know.)|
|Customer service||a||Customer service quality overall is regarded as well above average.|
|Better Business Bureau (BBB) rating||A+||BedInABox, LLC has maintained an "A+" rating for several years. The company has had zero Better Business Bureau complaints for at least the past three years which is uncommon among mattress manufacturers / retailers.|
|SLTD Company Rating||A||Full report.|
Bed In A Box mattresses have 86% owner satisfaction. This rate is higher than that for both memory foam beds overall (81%) and all beds overall (72%) which includes spring, foam, air, latex. Owner satisfaction is similar (86%) for the various Bed In A Box models.
All models below likely rate virtually the same in satisfaction (86%). Prices do not include a foundation which costs $200-$400 depending on size. Other sizes than what appear below are often available including twin XL, CA king, split queen, split king, and RV queen.
|Sleep Position Best Suited**||Comfort Layer / Base Layer***||Cover|
|PacBed Original Gel||$500 tw
|9" (11" for $100 more)||med to med-soft||all||3" of 3 lbs-ft gel memory foam / 6-8" of 2.4 lbs-ft support foam||knit|
|COMMENT: Good to excellent value. 9" model may lack thickness needed by larger people (230+ lbs).|
|Pac Bamboo Gel||$1000 tw
|13"||med to med-firm||back, front||3" of 3 lbs-ft gel memory foam / 8" of 2.4 lbs-ft support foam||2" bamboo fabric|
|COMMENT: This model is the PacBed Original Gel 11" model with a bamboo cover.|
|Tranquility Gel||$1000 tw
|11"||med to med-firm||back, front||3" of 3 lbs-ft gel memory foam / 8" of 2.4 lbs-ft support foam||Tencel® fabric|
|COMMENT: This model is the PacBed Original Gel 11" model with a moisture managing Tencel® cover.|
|Natural Silk Elegance Gel||$1150 tw
|13"||med-soft||all||3" of 3 lbs-ft gel memory foam / 8" of 2.4 lbs-ft support foam||2" silk blend|
|COMMENT: This model is the PacBed Original Gel 11" model with a silk blend cover.|
|Natural Silk Elegance (Comfort Adjust) Gel||$1430 tw
|15"||adjustable with reversible topper; soft with plush topper||all||3" of 3 lbs-ft gel memory foam;
3" of adj. zone / 6" of support foam
|2" silk blend|
|COMMENT: Firmness can be adjusted by unzipping compartments and flipping layers. King-size model can accommodate two different feels for partners. The adjustability of the Silk Elegance is largely unique among memory foam beds. It should be noted that regular-use air beds, including Tempur-Pedic Choice, offer superior firmness adjustment range and ease of adjustment.|
|PURITY LATEX||$1400 tw
|9.5"||soft, med or firm||soft: side
|3" of natural continuous processed latex / 6" of same latex||cashmere & organic cotton|
|COMMENT: Price is for soft firmness. Add $100 for medium firmness and $200 for firm. Competes with other all-latex mattresses.|
* Firmness shows what tends to be true for owners; your personal evaluation may differ.
** Back sleepers tend to prefer firm or medium; stomach sleepers medium-soft to medium-firm; side sleepers medium to soft. Learn more.
*** Learn about the characteristics of 3 lbs-ft memory foam density.)
SLTD company rating for Bed In A Box is "A" based on the following evaluations (1 = poor, 10 = excellent).
|Time in Business||6|
|BBB Rating Stability||10|
|Number of BBB Complaints / Business Size Ratio||10|
Total: 86-100 = A+ • 81-85 = A • 77-80 = A- • 73-76 = B+ • 69-72 = B • 65-68 = B- • 61-64 = C+ • 57-60 = C • 53-56 = C- • 49-52 = D+ • 45-48 = D
Tempur-Pedic is often the standard by which other memory foam mattresses are judged. The table below shows how Bed In A Box memory foam beds compare to Tempur-Pedic mattresses overall based on 2,000+ owner experiences. Compare ratings and specifications for specific models of the two brands in the side-by-side mattress comparison.
|Bed In A Box||Tempur-
|Owner satisfaction||B+||B||Bed In A Box 86%; Tempur-Pedic overall 81%.|
|Durability / longevity||B||B+||Based on available owner experience data, both perform well overall and similar.|
|Price||B||D||Bed In A Box is typically 40-55% less expensive.|
|Less pain / pressure||B||B+||--|
|Model / firmness options||C+||A||Tempur-Pedic has 17 models vs six for Bed In A Box.|
|Easy to move on||C+||C-||Can vary by Tempur-Pedic model, but Bed In A Box overall performs better.|
|No initial odor||D+||D||--|
|No sleeping hot||C||D+||Can vary by Tempur-Pedic model, but Bed In A Box overall performs better.|
|Good for sex||C+||C||--|
|Fast break in||C+||D+||Can vary by Tempur-Pedic model, but Bed In A Box overall performs better.|
|No rotating / flipping||B||B+||--|
|Easy to lift, handle, move||C-||D-||Bed In A Box can weigh up to 35% less.|
|Discloses specs||A||D||Bed In A Box discloses far more information about their mattresses.|
|Warranty||A||C||20-year warranty for Bed in a Box vs 10 year for Tempur-Pedic.|
|Availability||D+||A||Tempur-Pedic, unlike Bed In A Box, is widely available in stores.|
|Better Business Bureau rating||A+||A+||Ratings for both are stable.|
|SLTD company rating||A||C||--|
|Memory foam density||3.0 lbs/ft||3 to 5.3+ lbs/ft||See memory foam density: higher vs lower.|
The Bed In A Box ratings are based on 400+ actual owner reviews of models PacBed, PacBamboo, Natural Silk Elegance, Tranquility and possibly discontinued models.
Reviews were collected from diverse sources, including online message boards. Learn more about our research methodology.
– About 15 percent of Bed In A Box owners report noteworthy initial odor / off gassing. This percent is somewhat above average for a memory foam mattress.
– Bed In A Box has a 120-day return policy, but the mattress must be kept a minimum of 60 days. Bed In A Box pays return shipping costs.
– As is the case with low-density memory foam mattresses in general, heat retention or sleeping hot is mostly not an issue; less than 7% of Bed In A Box owners report a significant heat trap problem.
– Like nearly all low- to medium-density memory foam mattresses, Bed In A Box mattresses are fairly easy to move on and get up off, unlike most higher density beds.
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