Based on 291 Consumer Experiences Gathered From 32 sources
THE GOOD: High owner satisfaction due to above-average comfort, lifespan, customer service & perceived value • model variety • A- company rating.
THE BAD: Return policy requires you keep mattress at least 60 days • initial odor potential • fair-at-best edge support.
THE MATTRESSES: Bed In A Box mattresses (made in USA) are priced $400 to $2200. Seven models are available including memory foam and innerspring.
THE RETAILER: Bedinabox.com. (See buying a bed online: what to know.)
THE COMPETITION: Closest competitors are likely Loom & Leaf and Novosbed. See how Bed In A Box compares to these and others at the memory foam mattress reviews – summary and the side-by-side mattress comparison.
The ratings – based on 290+ consumer reviews gathered using an unbiased, accurate methodology – show how Bed In A Box mattresses compare to the average mattress.
|Owner satisfaction||b||Bed In A Box mattresses have 83% owner satisfaction. More.|
|Affordable||B-||Prices range $400 to $2200 depending on model and size, not including a foundation. More.|
|Durability / longevity||B||Owner experience data suggests that the mattresses tend to have a lifespan of at least 6.5 years which is better than that of the average mattress. More.|
|Support||B-||Mattress support is fair or better for most owners. About 5% (1 in 20) report inadequate support. The Adagio model, which is spring-based, may perform slightly better than the foam-based models on this issue.|
|Less (back) pain||b||Reduced (back) pain is commonly reported. However, higher-density memory foam beds, such as some Tempur-Pedic models, may perform better. (See mattresses and pain relief for general analysis.)|
|Minimizes pressure||B||The beds tend to conform and mold effectively to one's body, resulting in above-average distributed support and pressure-point relief.|
|Easy to move on||C||Moving on and getting up off the mattresses is not overly difficult for most owners. Softer models offer more resistance than firmer models.|
|Motion isolation||a-||Bed In A Box mattresses absorb the motion of one person which thereby minimizes disturbance to another person. The Adagio model with its spring support may perform somewhat worse than the foam-based models on this issue.|
|Edge support||D+||For larger people especially, the mattresses may lack adequate support when sleeping or sitting near an edge.|
|No initial odor||d+||About 14% of Bed In A Box owners (1 in 7) report a lingering unpleasant initial odor. Details.|
|No sleeping hot||C||Overall, about 7% of owners (1 in 14) report uncomfortable heat retention. The problem can vary somewhat by model. Details.|
|Good for sex||c+||Memory foam bed owners are generally split on this issue. The spring model, Adagio, likely performs somewhat better than the foam-based models on this issue. (See mattresses and sex for analysis).|
|No noise||A-||The foam models are usually quiet under all conditions. The Adagio model with its spring support may on occasion squeak, creak, or clunk.|
|No topper needed||C+||No more than 8% of Bed In A Box owners (1 in 12) need to add a mattress topper to their bed to improve comfort.
|Fast break in||C||Bed In A Box mattresses tend to have a break-in period that is no longer than average, especially compared to higher-density foam beds.|
|Easy to maintain||C+||Rotating the mattress twice a year can help maintain comfort and support.|
|Easy to lift, handle, move||c+||The mattresses weigh 51-130 lbs depending on size and model with the average queen weighing 92 lbs. There are no grips or handles. More.|
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Bed In A Box, LLC compares to the average mattress manufacturer.
|Warranty||a-||For all models except PacBed Lite: 20-year warranty with first 10 years non-prorated; years 11-20 prorated replacement charge is 50% of original price, and the charge increases 5% for each subsequent year. PacBed Lite has a 10-year non-prorated warranty. For all foam models, the sagging / indentation threshold after year five is below average for a foam mattress. (See mattress warranties: what you should know.)|
|Return policy||C+||The good: Bed In A Box has a 120-day 100% money-back return policy with no fees or return shipping charges. The bad: You must keep the mattress for at least 60 days before you can return it. (See returning a mattress: what you should know.)|
|Customer service||a-||Customer service quality is usually regarded as very good, but pre-sale assistance and professionalism may not be a clear strength.|
|Marketing accuracy||B+||The company claims to have "the easiest and best mattress return policy in the entire industry." While their policy is fairly competitive, there are less restrictive, more convenient policies available. Also, given that the Adagio model contains no memory foam, it is questionable whether it is a hybrid as the company claims.|
|Access to customer reviews||B+||At its website, Bed In A Box allows sortable and easy access on specific product pages to customer reviews, including reviews that are negative. Reviews, however, are not sortable on the main Reviews page.|
|Integrity of customer reviews||C+||Customer ratings in total on Bed In A Box's website are about 11% higher than customer ratings in total at independent sources.|
|Specs disclosed||A-||Bed In A Box usually discloses the specifications of it mattresses which allows consumers to know what they are paying for and helps them to comparison shop.
|Time in business||B+||Since 2006.|
|BBB rating||A+||BedInABox, LLC has a stable A+ Better Business Bureau rating. For at least the past six years, zero complaints have been filed against the company which is uncommon among mattress manufacturers / retailers.|
|SLTD rating of company||A-||SLTD (Sleep Like The Dead) company rating of B+ for Bed In A Box is determined by averaging the above company ratings.|
Bed In A Box mattresses overall have 83% satisfaction. This rate is above that of memory foam mattresses overall (80%) and all beds overall (73%).
Learn how owner satisfaction is determined.
Bed In A Box mattresses are priced $400-$2,200 depending on model and size, not including a foundation, with the average queen costing $1,257. For the Pacbed Original especially, value is regarded as above average.
The lifespan of Bed In A Box mattresses is likely better than average. Base layer foam density – an indicator of foam mattress durability – is a clear strength for most models.
* partial estimate
About 7% of Bed In A Box owners report that their mattress traps heat to an uncomfortable extent. And about 12% say that their mattress sleeps warm but seldom to an uncomfortable degree. These rates are about average compared to all mattresses overall.
Gel-infused memory foam – which reduces heat complaints by about 30% – is standard on most Bed In A Box mattresses. Also, models Serenity, Tranquility and Adagio have covers designed to minimize heat retention. (General analysis: mattresses and sleeping hot.)
* estimate to partial estimate.
About 14% of Bed In A Box owners report a significant and enduring unpleasant initial odor. Most of these owners say the problem mostly goes away within two weeks. (General analysis: mattress off gassing.)
Bed In A Box performs better than both the average mattress company and its main competition overall based on warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, and specifications disclosure.
Prices do not include a foundation which is $200-$400 depending on size. Other sizes than what appear are often available including twin XL, CA king, and split queen / king.
|PacBed Lite 9"||$400 tw
|1-sided memory foam||med-firm||3" of 2.5 lbs-ft gel memory foam||6" of 1.8 lbs-ft density support foam||knit|
|COMMENT: At least 44% lighter than other models. Has 10-year warranty vs 20-year for other models. Likely has somewhat shorter lifespan than other models.|
|PacBed Original 11"||$650 tw
|1-sided memory foam||med-firm||3" of 3 lbs-ft gel memory foam||8" of 2.4 lbs-ft density support foam||knit|
|COMMENT: Most popular and established model. Appears to have somewhat more conforming ability than other models. Top complaint is excessive firmness (beyond break-in) as it is reported by about 10% of owners – mostly by those who weigh under 130 lbs.|
|Azul 11"||$800 tw
|1-sided memory foam||med||3" of 3 lbs-ft gel memory foam||3" of 1.8 lbs-ft density foam
5" of 2.2 lbs-ft density support foam
|moisture managing material|
|COMMENT: New model.|
|Tranquility 11"||$1000 tw
|1-sided memory foam||firm||3" of 3 lbs-ft gel memory foam||8" of 2.4 lbs-ft density support foam||moisture managing material|
|COMMENT: This model is the PacBed Original with a moisture managing Tencel® cover.|
|Adagio 14"||$875 tw
|2-sided inner spring||med-soft on one side and med- firm on other||2" of regular foam and 2" of support foam on one side
1" of regular foam and 1" of support foam on other
|7" pocket coils||rayon blend knit with temper- ature regulating material on one side
rayon blend quilt on other
|COMMENT: It uses on one side (the softer side) a foam with memory foam / latex feel; the other side (the firmer side) uses minimal foam giving it the feel of a traditional innerspring mattress. May be too tall / thick for shorter people; a low profile foundation may help.|
|Silk Symphony 14"||$975 tw
|2-sided memory foam / foam||med on one side and x-firm on other||2" of quilting foam and 3" of 3 lbs-ft gel memory foam on one side
1" of regular foam on other
|8" of 2.4 lbs-ft density support foam||quilted silk blend on one side
silk blend on other
|COMMENT: Memory foam and medium firmness on one side and regular foam and extra firm on the other side. May be too tall / thick for shorter people; a low profile foundation may help.|
|Serenity 13"||$1300 tw
|1-sided memory foam||med-soft||1" of 2.5 lbs-ft memory foam
2" of 3 lbs-ft memory foam
|4" of 1.8 lbs-ft density foam
4" of 2.2 lbs-ft density support foam
|2" of gel-infused foam quilted into temper- ature regulating material|
|COMMENT: Recently redesigned. May be too tall / thick for shorter people; a low profile foundation may help.|
* Learn about the characteristics of 3 lbs-ft memory foam density.
The various Bed In A Box mattress models are evaluated below based on owner opinion of actual firmness levels.
* 1 to 10 scale with 1 being very soft and 10 being very firm.
About 13% of owners (1 in 8) say that their Bed In A Box mattress (regardless of model and after break in) is firmer than expected. People of any size can report this, but those who weigh below 130 pounds or have a body mass index under 21 appear most likely to report it. And about 7% of owners (1 in 14) say that their Bed In A Box mattress (regardless of model) is softer than expected.
The table below rates Bed In A Box models for person size and sleep position. The ratings are based on what people tend to prefer; your own personal preference and evaluation may differ. See the mattress firmness guide for details based on your body type.
(under 130 lbs)
|PacBed Lite||Back Sleep Friendly*||B||B-||B|
|Side Sleep Friendly*||B||C+||C+|
|Stomach Sleep Friendly*||B-||C||B|
|PacBed||Back Sleep Friendly||A-||B+||B|
|Side Sleep Friendly||B+||B||C+|
|Stomach Sleep Friendly||B||C+||B-|
|Azul||Back Sleep Friendly*||B||B-||A-|
|Side Sleep Friendly*||B||C+||B|
|Stomach Sleep Friendly*||B-||C-||B|
|Tranquility||Back Sleep Friendly||A-||A-||B-|
|Side Sleep Friendly||B||B+||C-|
|Stomach Sleep Friendly||B+||B+||C+|
|Adagio (Med-Soft Side)||Back Sleep Friendly*||B||C-||A-|
|Side Sleep Friendly*||B||C-||B+|
|Stomach Sleep Friendly*||C+||D+||B+|
|Adagio (Firm Side)||Back Sleep Friendly*||B-||A-||C-|
|Side Sleep Friendly*||C-||B||D+|
|Stomach Sleep Friendly*||B||A-||C-|
|Silk Symphony (Med Side)||Back Sleep Friendly*||B||C+||A-|
|Side Sleep Friendly*||B+||C||B|
|Stomach Sleep Friendly*||B||C-||A-|
|Silk Symphony (X-Firm Side)||Back Sleep Friendly*||C+||B-||D+|
|Side Sleep Friendly*||C-||C+||D|
|Stomach Sleep Friendly*||C||C+||D+|
|Serenity||Back Sleep Friendly*||B||B-||A-|
|Side Sleep Friendly*||B||C||B+|
|Stomach Sleep Friendly*||C+||D+||B+|
* Estimate due to model newness.
Bed In A Box models are suited for most but not all people of average size (130-230) pounds. About 10% of average-sized side sleepers report excessive firmness (beyond break-in) resulting in hip and or shoulder pain. Those with a body mass index of 20 or lower appear most likely to complain of excessive firmness.
Most owners 230+ pounds report suitable support and comfort. The three inches of memory foam on most models usually provides adequate cushion while base foam density is high enough to provide adequate support. And overall mattress thickness is adequate to prevent bottoming out. (See mattress guide for large people.)
Owner experience data suggests that people under 130 pounds – especially side sleepers with a body mass index of 20 or lower – tend to prefer Bed In A Box models (and mattress models in general) that have no greater than medium firmness. (See mattress guide for small people.)
The following discusses the construction of Bed In A Box, model thickness and weight.
Most Bed In A Box models are differentiated from one another at least partly by their cover. While a more advanced cover often adds significantly to the mattress price, it typically provide better moisture management, temperature control, and or sleep performance.
On all models except Adagio there is three inches of 3 lb/ft density memory foam (2.5 lb/ft for PacBed Lite). This amount of memory foam content is similar to the average memory foam mattress but somewhat below that of main competitors on average.
For its base or support layer on its foam mattresses, Bed In A Box uses 2.2 or 2.4 lb/ft density foam on all models except PacBed Lite (1.8 lb/ft). Foam with 2.2 or 2.4 lb/ft density is about 25% denser than that used by its main competitors and foam-based beds in general.
While the density of this foam may be so high as to be overkill, in general the use of higher density foam is a durability / longevity strength as softening and loss of support tend to be less likely to occur with the use of such foam. In addition, higher density foam often provides sleepers, including those over 230 pounds, with better-than-average support.
Bed In A Box models range 9 to 14 inches in thickness. Mattresses of thickness / height of more than 11 inches often have an upscale presence, but they can be somewhat difficult for shorter people to get on and off.
Bed In A Box models range 51 to 105 pounds (queen). Given their weight, they will mostly stay in place on their base, needing little if any adjustment / maintenance in this regard. But all models aside from PacBed Lite will likely be challenging to lift, move, maneuver – especially for one person.
– Bed In A Box has a 120-day return policy, but the mattress must be kept a minimum of 60 days. Bed In A Box pays return shipping costs.
– The mattresses tend to have a lifespan of at least 6.5 years which is better than that of the average mattress.
– For larger people especially, the mattresses may lack adequate support when sleeping or sitting near the edge.
– About 14% of Bed In A Box owners report noteworthy initial odor / off gassing – a rate that is above average.
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