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Mattress Ratings >> Memory Foam Mattresses > BedInABox.com Mattress Reviews

unbiased Bed In A Box Mattress Review, Ratings and Comparisons

Based on 331 Actual Consumer Experiences

June 6, 2015

What You Need To Know

THE GOOD: High owner satisfaction due to above-average comfort, durability, customer service and perceived value • zero Better Business Bureau complaints.

THE BAD: Initial off gassing odor potential • little availability in stores • return policy requires customer keep mattress at least 60 days.

THE MATTRESSES: Bed In A Box (in business since 2004) sells low- to mid-priced mattresses that have three inches of BASF 3.0 lbs-ft density gel-infused memory foam over a regular foam base. (See memory foam density to learn about the general characteristics of 3.0 lbs-ft foam.) A latex model is also available. The various models differ in thickness and or cover material.

THE COMPETITION: Refer to the memory foam mattress reviews – summary or the mattress comparison to learn how Bed In A Box compares to the competition. Also see Bed In A Box vs Tempur-Pedic.

THE RETAILER: Bed In A Box mattresses are available mostly online (bedinabox.com). See buying a mattress online: what you should know.

Bed In A Box Ratings

The Bed In A Box mattress report below is based on over 330 actual consumer reviews of currently available models. The data was collected from diverse, credible sources using an unbiased methodology.

Owner satisfaction b+ Bed In A Box mattresses have 86% owner satisfaction. Learn more.
Durability / longevity B Available owner experience data suggests that the beds have a lifespan of at least six years on average. This is similar to or better than the lifespan of the average mattress.
Price b Prices range from $500-$3,000 depending on model and size. 30%+ of owners believe that their Bed in a Box mattress is a good value because it is competitive with more expensive brands, such as Tempur-Pedic, yet is often lower priced.
Pressure relief / con- formable B- The beds moderately conform and mold to one's body, resulting in at least fair distributed support and pressure-point relief.
Less (back) pain b Reduced (back) pain is commonly reported. However, more expensive, higher-density memory foam mattresses, such as certain Tempur-Pedic models, may perform somewhat better than Bed in a Box on this issue. (See mattresses and pain relief for more analysis.)
Model / firmness options c Seven models are available, but they all tend to have medium-ish or soft firmness. Consumers seeking a firm or highly soft mattress may need to look elsewhere.
Motion isolation a- Like memory foam beds in general, the mattresses absorb motion from one person so that the other person is not disturbed.
No initial odor / off gassing d+ About 15% of Bed in a Box consumers report significant initial odor and off gassing. (See memory foam off gassing for general analysis.)
Easy to move on C+ The lower density memory foam used in Bed in a Box mattresses has moderate contouring-to-the-body properties which makes it fairly easy to move on and get up off. Heavier people tend to experience more contouring and "sinking in" than lighter people.
No sleeping hot C About 6% of owners report that the bed acts as a heat trap. This is about average compared to all mattresses overall. Gel-infused memory foam, which reduces heat complaints by about 30%, is standard on Bed In A Box mattresses.
Edge support C For larger people especially, the mattresses may lack adequate support when sleeping or sitting near an edge.
Good for sex c+ Memory foam bed owners are generally split on this issue. (See mattresses and sex for analysis).
No noise A- The beds are quiet under all conditions, but the foundation may make noise, such as creaking, say about 3% of owners.
Fast break in period B- Bed In A Box mattresses tend to have a relatively short break-in period, especially compared to most higher-density foam beds.
Low mainten- ance B Rotating the mattress occasionally can help maintain comfort and support, say owners. The beds have a no-flip, one-sided design.
Easy to lift, handle, move c- The mattresses weigh 50-160 pounds depending on size and model. Thicker models are heavier and more difficult to move and maneuver than thinner models. The beds are generally not as heavy as higher-density memory foam beds, such as certain Tempur-Pedic models.
Warranty a 20-year warranty. The first 10 years are non-prorated; years 11-20 the prorated replacement charge is 50% of original price, and the charge increases 5% for each subsequent year. Bed in a Box's sagging coverage is better than that of innerspring mattresses and similar to if not better than that of most other memory foam beds. (See mattress warranties: what you should know.)
Availability d While Bed In A Box mattresses are available online, they are currently sold at only about 17 retailers in 12 states.
Specs disclosed A This rating refers to the extent a company discloses the specifications of its mattresses. Bed In A Box discloses and explains its specifications which allows consumers to know what they are paying for and helps them to comparison shop.
Return policy B- The good: Bed In A Box has a 120-day 100% money-back return policy with no fees or return shipping charges. The bad: You must keep the mattress for at least 60 days before you can return it. (See returning a mattress: what you should know.)
Customer service a- Customer service quality overall is regarded as well above average.
Better Business Bureau (BBB) rating A+ BedInABox, LLC has maintained an "A+" rating for several years. The company has had zero Better Business Bureau complaints for at least the past three years which is uncommon among mattress manufacturers / retailers.
SLTD Company Rating A SLTD (Sleep Like The Dead's) Company Rating for BedInABox, LLC is based on a combination of factors including product ratings by consumers, years in business, customer service, return policy, accuracy of marketing claims, transparency of specifications, warranty, Better Business Bureau (BBB) rating and rating stability, number of BBB complaints / business size ratio.

Owner Satisfaction Comparison

Bed in a Box mattresses overall have 86% owner satisfaction. This rate is higher than that for both memory foam beds overall (81%) and all beds overall (72%) which includes innerspring, foam, air, latex, water and futon. Owner satisfaction is similar (86%) for the various Bed in a Box models.

bedinabox comparison chart

Bed In A Box Model Prices, Specifications & Comments

Prices below do not include a foundation which costs $200-$400 depending on size. Other mattress sizes than what appear below are often available including twin XL, CA king, split queen, split king, and RV queen.

  Price Thick-
Comfort Layer Base Layer Cover
PacBed Original Gel $500 tw
$650 full
$700 qn
$800 kg
9" (11" for $100 more) med 3" of 3.0 lbs/ft gel memory foam 6-8" of support foam knit
COMMENT: Good to excellent value. 9" model may lack thickness needed by larger people (220+ lbs).
Pac Bamboo Gel $1000 tw
$1250 full
$1300 qn
$1450 kg
13" med- firm 3" of 3.0 lbs/ft gel memory foam 8" of support foam 2" bamboo fabric
COMMENT: This model is the PacBed Original Gel 11" model with a bamboo cover.
Tran- quility Gel $1000 tw
$1250 full
$1300 qn
$1450 kg
11" med- firm 3" of 3.0 lbs/ft gel memory foam 8" of support foam Tencel® fabric**
COMMENT: This model is the PacBed Original Gel 11" model with a moisture managing Tencel® cover.**
Natural Silk Elegance Gel $1150 tw
$1400 full
$1450 qn
$1600 kg
13" soft 3" of 3.0 lbs/ft gel memory foam 8" of support foam 2" silk blend
COMMENT: This model is the PacBed Original Gel 11" model with a silk blend cover.
Serenity Gel $1300 tw
$1600 full
$1900 qn
$2200 kg
13" soft 3" of 3.0 lbs/ft gel memory foam 8" of support foam 2" CoolRest® fabric**
COMMENT: Questionable value considering that this model is the PacBed Original Gel 11" model with a more sophisticated, temperature regulating cover.**
Natural Silk Elegance (Comfort Adjust) Gel $1430 tw
$1800 full
$2100 qn
$2400 kg
15" adjust- able with rever- sible topper; soft with plush topper *** 3" of 3.0 lbs/ft gel memory foam;
3" of adj. zone
6" of support foam 2" silk blend
COMMENT: Firmness can be adjusted by unzipping compartments and flipping layers.***
$2150 qn
$2800 kg
9.5" soft, med or firm 3" of natural continu- ous pro- cessed latex 6" of natural continu- ous pro- cessed support latex cashmere & organic cotton
COMMENT: Fairly new model. Price is for soft firmness. Add $100 for medium firmness and $200 for firm.

* Firmness indicates what tends to be true for most owners; your individual evaluation may differ. Medium to firm tends to be suitable for back sleepers; medium for stomach sleepers; medium to soft for side sleepers.

** This or similar material, according to our research, tends to be at least partially effective in regulating body temperature, reducing sweating, and improving thermal compatibility for couples.

*** King-size model can accommodate two different feels for partners. The adjustability of the Silk Elegance is largely unique among memory foam beds. It should be noted that permanent-use air beds, including Tempur-Pedic Choice, offer superior firmness adjustment range and ease of adjustment.

Bed In A Box Vs Tempur-Pedic Comparison

Tempur-Pedic is often the standard by which other memory foam mattresses are judged. The table below shows how Bed In A Box memory foam beds compare to Tempur-Pedic mattresses overall based on over 2,000 actual owner experiences. Compare ratings and specifications for the specific models of the two brands in the side-by-side mattress comparison.

  Bed In A Box Tempur-
Owner satisfaction B+ B Bed In A Box has 86%; Tempur-Pedic 81%.
Durability / longevity B B+ Based on available owner experience data, both perform well overall and similar.
Price B D Bed In A Box is typically 40-55% less expensive.
Less pain / pressure B B+ --
Model / firmness options C+ A Tempur-Pedic has 17 models vs 7 for Bed In A Box.
Motion isolation A- A --
Easy to move on C+ C- Can vary by Tempur-Pedic model, but Bed In A Box overall performs better.
No initial odor D+ D+ --
No sleeping hot C D+ Can vary by Tempur-Pedic model, but Bed In A Box overall performs better.
Good for sex C+ C --
No noise A A --
Fast break in B- C- Can vary by Tempur-Pedic model, but Bed In A Box overall performs better.
No rotating / flipping B B+ --
Lightweight C- D- Bed In A Box can weigh up to 25% less.
Discloses specs A D Bed In A Box discloses far more information about their mattresses.
Warranty A C 20-year warranty for Bed in a Box vs 10 year for Tempur-Pedic.
Availability D A Tempur-Pedic, unlike Bed In A Box, is widely available in stores.
Customer service A- B --
Better Business Bureau rating A+ A+ Ratings for both are stable.
SLTD company rating A C --
Memory foam density 3.0 lbs/ft 3 to 5.3+ lbs/ft See memory foam density: higher vs lower.

About our unbiased BedInABox mattress review and research

The Bed In A Box ratings are based on 330+ actual owner reviews of models PacBed, PacBamboo, Natural Silk Elegance, Serenity, Tranquility and possibly discontinued models.

Reviews were collected from diverse sources, including online message boards. Learn more about our research methodology.


– About 15 percent of Bed In A Box owners report noteworthy initial odor / off gassing. This percent is somewhat above average for a memory foam mattress.

– Bed In A Box has a 120-day return policy, but the mattress must be kept a minimum of 60 days. Bed In A Box pays return shipping costs.

– As is the case with low-density memory foam mattresses in general, heat retention or sleeping hot is mostly not an issue; less than 7% of Bed In A Box owners report a significant heat trap problem.

– Like nearly all low- to medium-density memory foam mattresses, Bed In A Box mattresses are fairly easy to move on and get up off, unlike most higher density beds.

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