THE GOOD: High owner satisfaction due to above-average comfort, lifespan, customer service & perceived value • model variety • A- company rating.
THE BAD: Return policy requires you keep mattress at least 60 days • initial odor potential • fair-at-best edge support.
THE MATTRESSES: Seven models (priced $400 to $2200) are available including memory foam and innerspring. They are adjustable base compatible. Foam cores are made in USA.
THE RETAILER: BedInABox.com. (See buying a bed online: what to know.)
The ratings – based on 280+ consumer reviews gathered using an unbiased, accurate methodology – show how BedInABox mattresses compare to the average mattress.
|Owner satisfaction||b||BedInABox mattresses have 83% owner satisfaction. More.|
|Affordable||B-||Prices range $400 to $2200 depending on model and size, not including a foundation. More.|
|Durability / longevity||B||Owner experience data suggests that the mattresses tend to have a lifespan of at least 6.7 years which is better than that of the average mattress. More.|
|Support||B-||Mattress support is fair or better for most owners. About 5% (1 in 20) report inadequate support. The Adagio model, which is spring-based, may perform slightly better than the foam-based models on this issue.|
|Less (back) pain||b||Reduced (back) pain is commonly reported. However, higher-density memory foam beds, such as some Tempur-Pedic models, may perform better. (See mattresses and pain relief for general analysis.)|
|Minimizes pressure||B||The beds tend to conform and mold effectively to one's body, resulting in above-average distributed support and pressure-point relief.|
|Easy to move on||C||Moving on and getting up off the mattresses is not overly difficult for most owners. Softer models offer more resistance than firmer models.|
|Motion isolation||a-||BedInABox mattresses absorb the motion of one person which thereby minimizes disturbance to another person. The Adagio model with its spring support performs somewhat worse than the foam-based models.|
|Edge support||D+||As is true for most foam-based mattresses, the beds may lack adequate support for sleeping / sitting near an edge – especially for large people.|
|No initial odor||d+||About 14% of BedInABox owners (1 in 7) report a lingering unpleasant initial odor. Details.|
|No sleeping hot||C||Overall, about 7% of owners (1 in 14) report uncomfortable heat retention. The problem can vary somewhat by model. Details.|
|Good for sex||c||Memory foam bed owners are generally split on this issue. The spring model, Adagio, likely performs somewhat better than the foam-based models on this issue. (See mattresses and sex for analysis).|
|No noise||A-||The foam models are usually quiet under all conditions. The Adagio model with its spring support may on occasion squeak, creak, or clunk.|
|No topper needed||C+||No more than 8% of BedInABox owners (1 in 12) need to add a mattress topper to their bed to improve comfort.
|Fast break in||C||BedInABox mattresses tend to have a break-in period length that is about average – about two weeks.|
|Easy to maintain||C+||Rotating the mattress twice a year can help maintain comfort and support.|
|Easy to lift, handle, move||c+||The mattresses weigh 51-130 lbs depending on size and model with the average queen weighing 92 lbs. There are no grips or handles. More.|
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how BedInABox, LLC compares to the average mattress manufacturer.
|Warranty||B+||For all models except PacBed Lite: 20-year warranty with first 10 years non-prorated; years 11-20 prorated replacement charge is 50% of original price, and the charge increases 5% for each subsequent year. PacBed Lite has a 10-year non-prorated warranty. For all foam models, the sagging / indentation threshold after year five is below average for a foam mattress. (See mattress warranties: what you should know.)|
|Return policy||C+||The good: BedInABox has a 120-day 100% money-back return policy with no fees or return shipping charges. The bad: You must keep the mattress for at least 60 days before you can return it. (See returning a mattress: what you should know.)|
|Customer service||a-||Customer service quality is usually regarded as very good, but pre-sale assistance and professionalism may not be a clear strength.|
|Marketing accuracy||B+||The company claims to have "the easiest and best mattress return policy in the entire industry." While their policy is fairly competitive, there are less restrictive, more convenient policies available. Also, given that the Adagio model contains no memory foam, it is questionable whether it is a hybrid as the company claims.|
|Access to customer reviews||B+||At its website, BedInABox allows sortable and easy access on specific product pages to customer reviews, including reviews that are negative. Reviews, however, are not sortable on the main Reviews page.|
|Integrity of customer reviews||C+||Customer ratings in total on BedInABox's website are about 11% higher than customer ratings in total at independent sources.|
|Specs disclosed||A-||BedInABox usually discloses the specifications of it mattresses which allows consumers to know what they are paying for and helps them to comparison shop.
|Time in business||B+||Since 2006.|
|BBB rating||A+||BedInABox, LLC has a stable A+ Better Business Bureau rating. For many years, no complaints have been filed against the company which is uncommon among mattress manufacturers / retailers.|
|SLTD rating of company||A-||SLTD (Sleep Like The Dead) company rating of B+ for BedInABox is determined by averaging the above company ratings.|
BedInABox mattresses overall have 83% satisfaction. This rate is above that of memory foam mattresses overall (80%) and all beds overall (73%). The individual BedInABox models all appear to rate mostly similar at around 83%.
Learn how owner satisfaction is determined.
BedInABox mattresses are priced $400-$2,200 depending on model and size, not including a foundation, with the average queen costing $1,282. For the Pacbed Lite and Pacbed Original especially, value is regarded as above average.
The lifespan of BedInABox mattresses is likely better than average. Base layer foam density – an indicator of foam mattress durability – is a strength for most models.
* partial estimate.
About 7% of BedInABox owners report that their mattress traps heat to an uncomfortable extent. And about 12% say that their mattress sleeps warm but seldom to an uncomfortable degree. These rates are about average compared to all mattresses overall.
Gel-infused memory foam – which reduces heat complaints by about 30% – is standard on most BedInABox mattresses. Also, models Serenity, Tranquility and Adagio have covers designed to minimize heat retention. (General analysis: mattresses and sleeping hot.)
* estimate to partial estimate.
About 14% of BedInABox owners report a significant and enduring unpleasant initial odor. Most of these owners say the problem mostly goes away within two weeks. Most recent BedInABox owner experience data suggests that this problem might be occurring less often. (General analysis: mattress off gassing.)
BedInABox performs better than both the average mattress company and its main competition overall based on warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, and specifications disclosure.
Prices do not include a foundation which is $200-$400 depending on size. Other sizes than what appear are often available including twin XL, CA king, and split queen / king.
|PacBed Lite 9"||$400 tw
|1-sided memory foam||med to med-firm||3" of 2.5 lbs-ft gel memory foam||6" of 1.8 lbs-ft density support foam||polyester knit|
|COMMENT: At least 44% lighter than other models. Has 10-year warranty vs 20-year for other models. Likely has somewhat shorter lifespan than other models.|
|PacBed Original 11"||$680 tw
|1-sided memory foam||med to med-firm||3" of 3 lbs-ft gel memory foam||8" of 2.4 lbs-ft density support foam||polyester knit|
|COMMENT: Most popular and established model. Likely has somewhat more conforming ability than other models. Has been revised recently to slightly increase softness. (Its main complaint had been excessive firmness as at least 10% of owners reported the problem.)|
|Azul 11"||$800 tw
|1-sided memory foam||med-soft to med||3" of 3.25 lbs-ft gel memory foam||3" of 1.8 lbs-ft density foam
5" of 2.2 lbs-ft density support foam
|moisture managing material|
|COMMENT: Relatively new model.|
|Tranquillium 11"||$1000 tw
|1-sided memory foam||med-firm to firm||3" of 3 lbs-ft gel memory foam||8" of 2.4 lbs-ft density support foam||moisture managing material|
|COMMENT: This model is the PacBed Original with a moisture managing Tencel® cover.|
|Adagio 13"||$950 tw
|2-sided inner spring||med on one side and med- firm on other||side 1:
2" of regular foam and 2" of support foam
side 2: 1" of regular foam and 1" of support foam
|7" pocket coils||rayon blend knit with temper- ature regulating material on one side
rayon blend quilt on other
|COMMENT: It uses on one side (the softer side) a foam with memory foam / latex feel; the other side (the firmer side) uses minimal foam giving it the feel of a traditional innerspring mattress.|
|Silk Symphony 14"||$1050 tw
|2-sided memory foam / foam||med on one side and x-firm on other||2" of quilting foam and 3" of 3 lbs-ft gel memory foam on one side
1" of regular foam on other
|8" of 2.4 lbs-ft density support foam||quilted silk blend on one side
silk blend on other
|COMMENT: Memory foam and medium firmness on one side and regular foam and extra firm on the other side. May be too tall / thick for shorter people; a low profile foundation may help.|
|Serenity 13"||$1300 tw
|1-sided memory foam||med-soft||1" of 2.5 lbs-ft memory foam
2" of 3 lbs-ft memory foam
|4" of 1.8 lbs-ft density foam
4" of 2.2 lbs-ft density support foam
|2" of gel-infused foam quilted into temper- ature regulating material|
|COMMENT: May be too tall / thick for shorter people; a low profile foundation may help.|
* Learn about the characteristics of 3 lbs-ft memory foam density.
The various BedInABox mattress models are evaluated below based on owner opinion of actual firmness levels.
* 1 to 10 scale with 1 being very soft and 10 being very firm.
** Estimate due to recent change in firmness.
About 13% of owners (1 in 8) say that their BedInABox mattress (regardless of model and after break in) is firmer than expected. People of any size can report this, but those who weigh below 130 pounds or have a body mass index under 21 appear most likely to report it. And about 7% of owners (1 in 14) say that their BedInABox mattress (regardless of model) is softer than expected.
The table below rates BedInABox models for person size and sleep position after break in. The ratings are based on what people tend to prefer; your own personal preference and evaluation may differ. See the mattress firmness guide for details based on your body type.
(under 130 lbs)
|PacBed Lite||Back Sleep Friendly*||B||B-||B-|
|Side Sleep Friendly*||B-||B-||C+|
|Stomach Sleep Friendly*||B||B-||B-|
|PacBed||Back Sleep Friendly*||B||B||B|
|Side Sleep Friendly*||B||B-||B-|
|Stomach Sleep Friendly*||B-||C+||B|
|Azul||Back Sleep Friendly*||B||C+||B+|
|Side Sleep Friendly*||B||C+||B|
|Stomach Sleep Friendly*||C||C+||B-|
|Tranquillium||Back Sleep Friendly||B+||B+||B-|
|Side Sleep Friendly||B-||B||C+|
|Stomach Sleep Friendly||B||B-||C+|
|Adagio (Med Side)||Back Sleep Friendly*||B||B||B+|
|Side Sleep Friendly*||B||B-||B-|
|Stomach Sleep Friendly*||B-||C+||B-|
|Adagio (Firm Side)||Back Sleep Friendly*||B-||B||C-|
|Side Sleep Friendly*||C-||C+||D+|
|Stomach Sleep Friendly*||B-||C+||C-|
|Silk Symphony (Med Side)||Back Sleep Friendly*||B||B||B+|
|Side Sleep Friendly*||B||B-||B|
|Stomach Sleep Friendly*||C+||C+||B|
|Silk Symphony (X-Firm Side)||Back Sleep Friendly*||C+||C+||D+|
|Side Sleep Friendly*||C-||C+||D|
|Stomach Sleep Friendly*||C+||C||D+|
|Serenity||Back Sleep Friendly*||B||C+||B+|
|Side Sleep Friendly*||B||C+||B|
|Stomach Sleep Friendly*||C||c+||B|
* Estimate due to model newness or recent model revision.
BedInABox models are suited for most but not all people of average size (130-230) pounds. About 10% of average-sized side sleepers report excessive firmness (beyond break-in) resulting in hip and or shoulder pain. Those with a body mass index of 20 or lower appear most likely to complain of excessive firmness.
Most owners 230+ pounds report suitable support and comfort. The three inches of memory foam on most models usually provides adequate cushion while base foam density is high enough to provide adequate support. And with the possible exception of the PacBed Lite, overall mattress thickness is adequate to prevent bottoming out. (See mattress guide for large people.)
Owner experience data suggests that people under 130 pounds – especially side sleepers with a body mass index of 20 or lower – tend to prefer BedInABox models (and mattress models in general) that have no greater than medium firmness. (See mattress guide for small people.)
The following discusses the construction of BedInABox, model thickness and weight.
Most BedInABox models are differentiated from one another at least partly by their cover. While a more advanced cover often adds significantly to the mattress price, it typically provide better moisture management, temperature control, and or sleep performance.
On all models except Adagio there is three inches of 3 lb/ft density memory foam (2.5 lb/ft for PacBed Lite). This amount of memory foam content is similar to the average memory foam mattress but somewhat below that of main competitors on average.
For its base or support layer on its foam mattresses, BedInABox uses 2.2 or 2.4 lb/ft density foam on all models except PacBed Lite (1.8 lb/ft). Foam with 2.2 or 2.4 lb/ft density is about 25% denser than that used by its main competitors and foam-based beds in general.
While the density of this foam may be so high as to be overkill, in general the use of higher density foam is a durability / longevity strength as softening and loss of support tend to be less likely to occur with the use of such foam. In addition, higher density foam often provides sleepers, including those over 230 pounds, with better-than-average support.
BedInABox models range 9 to 14 inches in thickness. Mattresses of thickness / height of more than 11 inches often have an upscale presence, but they can be somewhat difficult for shorter people to get on and off.
BedInABox models range 51 to 105 pounds (queen). Given their weight, they will mostly stay in place on their base, needing little if any adjustment / maintenance in this regard. But all models aside from PacBed Lite will likely be challenging to lift, move, maneuver – especially for one person.
The BedInABox ratings are based on 280+ actual owner reviews of several models including PacBed.
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