About our unbiased Bed-in-a-Box mattress review and research

Our Bed-in-a-Box mattress ratings are based on 43 actual owner reviews of models PacBed, PacDown, PacBamboo and PureCotton.

The majority of reviews were collected from dozens of different message boards. Learn more about our mattress research methodology.

Remember

– 20 percent of Bed in a Box owners report some initial odor / off gassing. This percent is somewhat above average for a memory foam bed. (See memory foam off gassing for more analysis.)

– Firmness variety among the different Bed in a Box mattress models is limited. The mattresses tend to not be for those who seek a firm bed. Although the beds tend to be more soft than firm, consumers still report the beds have good support.

– Bed in a Box mattresses have a 20-year warranty which is above average for a mattress in its entry to mid-level price range. Usually only mid- to high-level memory foam mattresses, such as Tempurpedic, have a 20-year warranty.

Mattress Ratings >> Memory Foam Mattresses > Bed-in-a-Box Mattress Reviews

Bed-in-a-Box Mattresses → Review, Ratings & Complaints Based on 43 Owner Experiences

Page last updated February 6, 2011           Bookmark and Share  

What You Need To Know

Owner satisfaction: Bed-in-a-Box mattresses overall have 90% owner satisfaction.

Pros: Above average owner satisfaction; value; motion isolation; generally not a heat trap; fairly easy to move on; 20-year warranty.

Cons: Off gassing and initial odor possible.

Price: $600-$1150

Competition: Refer to the memory foam mattress reviews – summary to see how the mattress stacks up to similar brands.

Where buy?: Bed-in-a-Box sells only online. See buying a mattress online: what you should know.

Bed-in-a-Box Mattress Ratings

The Bed-in-a-Box mattress report below is based on 43 actual owner / consumer reviews of models PacBed, PacDown, PacBamboo and PureCotton. The data was collected using an unbiased methodology.

Owner satisfaction good At 90% owner satisfaction, Bed in a Box currently has one of the highest ratings among mattresses included in our research. The more expensive Bed-in-a-Box models do not appear to have higher satisfaction than cheaper ones.
Durability / longevity fair Long-term owner experience data for Bed in a Box on this issue is limited, but fair longevity / durability is likely.
Price good $600-$1150. Thicker models are more expensive. At least 30% of consumers report that their mattress is at least somewhat similar to more expensive brands, i.e., value is good.
Less pain good A fairly strong benefit of the mattress, but more expensive and higher density memory foam mattresses, such as Tempurpedic, perform somewhat better on this issue. (See mattresses and pain relief for more analysis.)
Firmness variety fair Firmness offerings are limited. The beds are generally not for those seeking a firm mattress. Although they are more soft than firm, owners still report that they have generally good support.
Motion isolation Good The bed absorbs motion from one person so that the other person is not disturbed. This is a strength of memory foam mattresses in general.
No initial odor / off gassing fair About 20% of Bed in a Box consumers report at least some initial odor, which is about average or worse compared to memory foam beds overall. (See memory foam off gassing for more analysis.)
Easy to move on good The lower density memory foam used in Bed in a Box mattresses is generally easy to move on and get up off.
No sleeping hot good Heat problems are not a common complaint for the brand. Less than 2% of owners report the bed acting as a heat trap.
Good for sex Fair Memory foam bed owners are generally split on this issue. (See mattresses and sex for analysis).
No noise good Because it has no innersprings, the mattress is quiet under all conditions, but foundation may creak.
Dust mite resistant fair See mattresses and dust mites.
No turning / flipping Fair Turning can maintain comfort and support. One-sided design means no flipping.
Lightweight fair The bed is heavy and can be difficult to move and maneuver, but it is not as heavy as higher density beds.
Warranty good 20-year warranty. The first 10 years are non-prorated; in years 11-20 the prorated replacement charge is 50% of the original purchase price, and the charge will increase 5% for each subsequent year. (See mattress warranties: what you should know.)
Return policy good Bed-in-a-Box has a money-back return policy and return shipping is paid by them. (See returning a mattress: what you should know.)
Customer service good Few if any complaints exist regarding Bed in a Box customer service quality.
Better Business Bureau (BBB) ratings good The company has an "A+" rating. A good Better Business Bureau rating generally means that a company will stand behind its warranty. Bed in a Box has consistently maintained a high rating.