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THE GOOD: High owner satisfaction due to above-average comfort, durability, customer service and perceived value • zero Better Business Bureau complaints.
THE BAD: Initial off gassing odor potential • return policy requires customer keep mattress at least 60 days • somewhat limited firmness options • limited availability in stores.
THE MATTRESS: Bed In A Box (in business since 2004) sells low- to mid-priced, made-in-USA, CertiPUR-US-certified mattresses that have three inches of BASF 3.0 lbs-ft density memory foam over a regular foam base. (See memory foam density to learn about the general characteristics of 3.0 lbs-ft foam.) The various models differ in thickness and or cover material.
THE COMPETITION: Refer to the memory foam mattress reviews – summary or the mattress comparisons to learn how Bed In A Box compares to the competition. Also see the Bed In A Box vs Tempur-Pedic comparison.
THE RETAILER: Bed In A Box mattresses are available mostly online (bedinabox.com). See buying a mattress online: what you should know.
The Bed In A Box mattress report below is based on over 330 actual consumer reviews of models PacBed, PacBamboo, Natural Silk Elegance, Serenity Gel, Tranquility Gel and discontinued models. The data was collected from diverse, credible sources using an unbiased methodology.
|Owner satisfaction||b+||Bed In A Box mattresses have 86% owner satisfaction ( ). Owner satisfaction appears to be similar for the various models.
|Durability / longevity||B||Available owner experience data suggests that the beds have a lifespan of at least six years on average. This is similar to if not better than the lifespan of other low- to mid-priced memory foam mattress brands.|
|Price / affordability||b||Prices range from $450-$2,900 depending on model and size. 30%+ of owners believe that their Bed in a Box mattress is a good value because it is competitive with more expensive brands, such as Tempur-Pedic, yet is often lower priced.|
|Less pain||b||Reduced pain, including back pain and pressure-point pain, is commonly reported. However, more expensive and higher-density memory foam mattresses, such as certain Tempur-Pedic models, may perform somewhat better than Bed in a Box on this issue. (See mattresses and pain relief for more analysis.)|
|Model / firmness options||c||Six models are available, but they all tend to have medium-ish firmness. Consumers seeking a highly firm or highly soft mattress will likely need to look elsewhere.|
|Motion isolation||a-||The mattresses absorb motion from one person so that the other person is not disturbed. This is a strength of memory foam mattresses in general.|
|No initial odor / off gassing||d+||About 15% of Bed in a Box consumers report significant initial odor and off gassing. (See memory foam off gassing for general analysis.)|
|Contours to body||b-||Like nearly all low- to medium-density memory foam mattresses, Bed In A Box mattresses have moderate contouring-to-the-body properties. Heavier owners tend to experience more contouring and "sinking in" than lighter owners.|
|Easy to move on||C+||The lower density memory foam used in Bed in a Box mattresses is generally not difficult to move on and get up off.|
|No sleeping hot||C||About 6% of owners report that the bed acts as a heat trap. This is about average compared to all mattresses overall. Gel-infused memory foam, which reduces heat complaints by about 30%, is standard or an available option on Bed In A Box mattresses.|
|Good for sex||c+||Memory foam bed owners are generally split on this issue. (See mattresses and sex for analysis).|
|No noise||A-||The beds are quiet under all conditions, but the foundation may make noise, such as creaking, say about 3% of owners.|
|No rotating / flipping||B||Rotating the mattress occasionally can help maintain comfort and support, say owners. The beds have a one-sided design meaning they are no-flip.|
|Lightweight||c-||The mattresses weigh 50-160 pounds depending on size and model. Thicker models are heavier and more difficult to move and maneuver than thinner models. The beds are generally not as heavy as higher-density memory foam beds, such as certain Tempur-Pedic models.|
|Warranty||b||20-year warranty. The first 10 years are non-prorated; years 11-20 the prorated replacement charge is 50% of original price, and the charge increases 5% for each subsequent year. Bed in a Box's sagging coverage is generally better than that of innerspring mattresses and similar to that of most other memory foam beds. (See mattress warranties: what you should know.)|
|Availability||d||While Bed In A Box mattresses are available online, they are currently sold at only about a dozen locations in six states.|
|Return policy||C||The good: Bed In A Box has a 120-day 100% money-back return policy with no fees or return shipping charges. The bad: You must keep the mattress for at least 60 days before you can return it. (See returning a mattress: what you should know.)|
|Customer service||a-||Customer service quality overall is regarded as well above average.|
|Better Business Bureau (BBB) rating||A+||BedInABox, LLC is accredited with the BBB and currently has an "A+" rating which it has maintained for several years. The company has had zero Better Business Bureau complaints over the past three years which is uncommon among mattress manufacturers / retailers.|
Prices below do not include a foundation which costs $200-$400 depending on size. Other mattress sizes than what appear below are often available including twin XL, CA king, split queen, split king, and RV queen.
|Price Twin||Price Full||Price Queen||Price King||Thickness||Comfort Layer||Base Layer||Firmness*||Cover||Comment|
|PacBed Original||$450||$600||$650||$750||9" (11" for $100 more)||3" of 3.0 lbs/ft memory foam||6" of regular foam||medium||knit||9" may not be thick enough for larger people (220 lbs+).|
|PacBamboo||$900||$1150||$1200||$1350||13"||3" of 3.0 lbs/ft memory foam||8" of regular foam||medium-
|2" bamboo||May not be ideally suited for side sleepers.|
|Tranquility Gel||$1000||$1250||$1300||$1450||11"||3" of 3.0 lbs/ft gel memory foam||8" of regular foam||medium||Tencel® fabric||Cover offers moisture management properties.|
|Natural Silk Elegance||$1050||$1300||$1350||$1500||13"||3" of 3.0 lbs/ft gel memory foam||8" of regular foam||medium-
|2" silk||Likely well suited for side sleepers.|
|Serenity Gel||$1300||--||$1900||$2200||13"||3" of 3.0 lbs/ft gel memory foam||8" of regular foam||medium-
|2" Outlast® material||Cover designed to regulate body temperature.**|
|Natural Silk Elegance (Comfort Adjust)||$1430||$1800||$2100||$2400||15"||3" of 3.0 lbs/ft gel memory foam;
3" of adjustable zone
|6" of regular foam||adjustable with reversible topper; soft with plush topper||2" silk||Firmness can be adjusted by unzipping compartments and flipping layers.***|
* Firmness indicates what tends to be true for most owners; your individual evaluation may differ. Medium to firm tends to be suitable for back sleepers; medium for stomach sleepers; medium to soft for side sleepers.
** Outlast®, according to our research, tends to be at least partially effective in regulating body temperature, reducing sweating, and improving thermal compatibility for couples.
*** King-size model can accommodate two different feels for partners. The adjustability of the Silk Elegance is largely unique among memory foam beds. It should be noted that permanent-use air beds, including Tempur-Pedic Choice, offer superior firmness adjustment range and ease of adjustment.
Tempur-Pedic is often the standard by which other memory foam mattresses are judged. The table below shows how Bed In A Box compares to Tempur-Pedic mattresses overall based on over 2,000 actual owner experiences. Compare specific models in the side-by-side mattress comparison.
|Bed In A Box||Tempur-Pedic||comment|
|Owner satisfaction||B+||B||Bed In A Box has 86%; Tempur-Pedic has 81%.|
|Durability / longevity||B||B+||Based on available owner experience data, both perform well overall and similar.|
|Price / affordability||B||D||Bed In A Box is typically 40-50% less expensive.|
|Less pain / pressure points||B||B+||Tempur-Pedic with its general use of higher-density / higher-conforming foam performs somewhat better.|
|Model / firmness options||C||A||Tempur-Pedic has 17 models vs six for Bed In A Box.|
|Easy to move on||C+||C-||Can vary by model, but Bed In A Box overall performs better.|
|No initial odor||D+||D||--|
|No sleeping hot||C||C-||Can vary by model, but Bed In A Box overall performs better.|
|Good for sex||C+||C||--|
|No rotating / flipping||B||B+||--|
|Lightweight||C-||D-||Bed In A Box can weigh up to 25% less.|
|Warranty||B||B+||Both offer similar terms.|
|Availability||D||A||Tempur-Pedic, unlike Bed In A Box, is widely available in stores.|
|Better Business Bureau rating||A+||A+||Both are strong and stable.|
|Memory foam density||3.0 lbs/ft||2.5 to 5.3+ lbs/ft||See memory foam density: higher vs lower.|
Our Bed In A Box ratings are based on 335+ actual owner reviews of models PacBed, PacBamboo, Natural Silk Elegance, Serenity Gel, Tranquility Gel and discontinued models.
Reviews were collected from diverse sources, including online message boards. Learn more about our research methodology.
– About 15 percent of Bed In A Box owners report noteworthy initial odor / off gassing. This percent is somewhat above average for a memory foam mattress.
– Bed In A Box has a 120-day return policy, but the mattress must be kept a minimum of 60 days. Bed In A Box pays return shipping costs.
– As is the case with low-density memory foam mattresses in general, heat retention or "sleeping hot" is generally not an issue; less than 7% of Bed In A Box owners report a significant heat trap problem.
– Like nearly all low- to medium-density memory foam mattresses, Bed In A Box mattresses are fairly easy to move on and get up off, unlike most higher density beds.
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