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THE GOOD: High owner satisfaction due to above-average comfort, durability, customer service and perceived value • "A-" SLTD company rating.
THE BAD: Initial odor potential • return policy requires customer keep mattress at least 60 days • little availability in stores.
THE MATTRESS: Bed In A Box mattresses are USA-made and have 3" of gel memory foam over 8" of base foam.
THE RETAILER: The mattresses are available mostly online – bedinabox.com. See buying a bed online: what to know.
The ratings – based on 380+ consumer reviews gathered using an unbiased, accurate methodology – show how Bed In A Box mattresses compare to the average mattress.
|Owner satisfaction||b+||Bed In A Box mattresses have 86% owner satisfaction. Learn more.|
|Durability / longevity||B||Owner data suggests that the mattresses tend to have a lifespan of over six years which is better than that of the average mattress.|
|Price||C+||$650-$2,200 depending on model and size, not including a foundation.|
|Value||B||At least 25% of owners say their Bed In A Box mattress is a good value. However, less expensive mattresses are available that have generally similar specifications and owner satisfaction.|
|General support||B-||Mattress support is adequate or better for most owners.|
|Edge support||D+||For larger people especially, the mattresses may lack adequate support when sleeping or sitting near an edge.|
|Conforming ability||B+||The beds moderately conform and mold to one's body, resulting in above average distributed support and pressure-point relief.|
|Less (back) pain||b||Reduced (back) pain is commonly reported. However, higher-density memory foam beds, such as some Tempur-Pedic models, may perform better. (See mattresses and pain relief for general analysis.)|
|Model / firmness options||B-||Four models are available. They differ mainly in regard to cover material and firmness.|
|Motion isolation||a-||Like memory foam beds in general, Bed In A Box mattresses absorb motion from one person so that the other person is not disturbed.|
|No initial odor||d+||About 14% of Bed In A Box owners report a lingering unpleasant initial odor. Details.|
|Easy to move on||C||Moving on and getting up off the mattresses is not overly difficult for most owners.|
|No sleeping hot||C||About 6% of owners report that the bed traps heat to an uncomfortable extent. Details.|
|Good for sex||c||Memory foam bed owners are generally split on this issue. (See mattresses and sex for analysis).|
|No noise||A||The mattresses are quiet under all conditions.|
|Avg-sized person friendly||B||The beds are well suited for people of average size, namely those 130-230 pounds.|
|Heavy person friendly||B||Given the thickness and density of the base foam, the beds are suited for large people (240+ pounds). As is true with foam beds in general, however, large people may sink into the mattress considerably.|
|Light person friendly||C+||Given the weight sensitivity of memory foam, lighter people (110 pounds or less) tend to benefit the least from the contouring properties of the foam especially if the mattress is more firm than soft.|
|Fast break in||C+||Bed In A Box mattresses tend to have a break-in period that is no longer than average, especially compared to higher-density foam beds.|
|Easy to maintain||C+||Rotating the mattress a few times a year can help maintain comfort and support, say owners. The beds have a no-flip, one-sided design.|
|Easy to lift, handle, move||c-||The mattresses weigh 50-160 pounds depending on size and model. There are no handles. The beds are generally not as heavy as higher-density memory foam beds, such as several Tempur-Pedic models.|
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Bed In A Box, LLC compares to the average mattress manufacturer.
|Warranty||a-||20-year warranty. The first 10 years are non-prorated; years 11-20 the prorated replacement charge is 50% of original price, and the charge increases 5% for each subsequent year. Sagging / indentation thresholds are average at best for a foam mattress. (See mattress warranties: what you should know.)|
|Return policy||B-||The good: Bed In A Box has a 120-day 100% money-back return policy with no fees or return shipping charges. The bad: You must keep the mattress for at least 60 days before you can return it. (See returning a mattress: what you should know.)|
|Customer service||a||Customer service quality overall is regarded as well above average.|
|Marketing accuracy||B+||This rating refers to what extent Bed In A Box's claims about its beds are substantiated, fact based and reflect the experience of their customers. Aside from some perhaps overly flattering results from self-conducted surveys, the company sets realistic expectations with limited hyperbole.|
|Specs disclosed||A||Bed In A Box discloses and explains the specifications of it mattresses which allows consumers to know what they are paying for and helps them to comparison shop.|
|Time in business||B-||Since 2006.|
|BBB rating||A+||BedInABox, LLC has an A+ Better Business Bureau rating. For at least the past five years, zero complaints have been filed against the company which is uncommon among mattress manufacturers / retailers. Learn more about the meaning of BBB ratings.|
|SLTD rating||A-||SLTD (Sleep Like The Dead) company rating of A- for Bed In A Box is determined by averaging the above company ratings.|
Bed In A Box mattresses have 86% satisfaction. This rate is higher than that for foam-based beds overall (81%) and all beds overall (72%) which includes spring, foam, air, latex.
Bed In A Box mattresses overall are less expensive than the average mattress and similar in price to the average foam-based mattress.
About 6% of Bed In A Box owners report that their mattress traps heat to an uncomfortable extent. This rate is about average compared to all mattresses overall. Gel-infused memory foam – which reduces heat complaints by about 30% – is standard on Bed In A Box mattresses. Also, models Serenity and Tranquility have covers designed to minimize heat retention. (General analysis: mattresses and sleeping hot.)
About 14% of Bed In A Box owners report a significant and enduring unpleasant initial odor. Most of these owners say the problem mostly goes away within two weeks. (General analysis: mattress off gassing.)
Bed In A Box performs better than both the average mattress company and its main competition overall based on warranty coverage, customer service, return policy, time in business, specifications disclosure, marketing accuracy, and BBB ratings.
All models below appear to rate virtually the same in satisfaction (86%). Prices do not include a foundation which costs $200-$400 depending on size. Other sizes than what appear below are often available including twin XL, CA king, split queen, split king, and RV queen.
|Sleep Position Rating*||Comfort Layer / Base Layer**||Cover|
|PacBed Original||$650 tw
side: good to fair
front: good to fair
|3" of 3 lbs-ft gel memory foam / 8" of 2.4 lbs-ft support foam||knit|
|COMMENT: Good to excellent value. Appears to provide somewhat more conforming ability than other models due to lack of thick cover.|
side: good to fair
|3" of 3 lbs-ft gel memory foam / 8" of 2.4 lbs-ft support foam||Tencel® fabric|
|COMMENT: This model is the PacBed Original 11" model with a moisture managing Tencel® cover.|
|Natural Silk Elegance||$1200 tw
|13"||med-soft to soft||back: good to fair
side: good to fair
|3" of 3 lbs-ft gel memory foam / 8" of 2.4 lbs-ft support foam||2" silk blend|
|COMMENT: This model is the PacBed Original 11" model with a silk blend cover.|
|13"||med to med-soft||back: good to fair
side: good to fair
front: good to fair
|3" of 3 lbs-ft gel memory foam / 8" of 2.4 lbs-ft support foam||2" CoolRest® fabric|
|COMMENT: This model is the PacBed Original 11" model with a softer, more sophisticated cover which offers temperature regulating properties.|
The Bed In A Box ratings are based on 380+ actual owner reviews of several models including PacBed. Reviews were collected from diverse, credible sources. Learn more about our unbiased, accurate research methodology.
– About 14 percent of Bed In A Box owners report noteworthy initial odor / off gassing. This percent is somewhat above average for a memory foam mattress.
– Bed In A Box has a 120-day return policy, but the mattress must be kept a minimum of 60 days. Bed In A Box pays return shipping costs.
– As is the case with low-density memory foam mattresses in general, heat retention or sleeping hot is mostly not an issue; less than 7% of Bed In A Box owners report a significant heat trap problem.
– Like nearly all low- to medium-density memory foam mattresses, Bed In A Box mattresses are fairly easy to move on and get up off, unlike most higher density beds.
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