No commission • No endorsements • Based on owner experiences • Since 2008 • More
Does a mattress made of a pressure-relieving polymer over foam or springs with several firmness and thickness options sound good? Then Purple might be for you.
But if you prefer a mattress from a company with a rock-solid reputation or you seek many options on a budget or prefer a lightweight mattress, then you may want to look elsewhere.
All things considered, Sleep Like The Dead rates Purple a C+.
The ratings – based on Sleep Like The Dead's estimate as well as 200+ consumer reviews gathered using an unbiased methodology – show how Purple compares to the average mattress. Learn more how Purple compares in the side-by-side mattress comparison.
|PURPLE ORIGINAL||NEW PURPLE 2*||NEW PURPLE 3*||NEW PURPLE 4*|
|Durability / longevity||C||c||C||c|
|Less back pain||B-||B-||C+||C|
|Easy to move on||B||B||C||D+|
|No initial odor||B||B||B-||B-|
|No sleeping hot||B||B||B-||C+|
|Heavy person friendly||B-||B||C+||C|
|Light person friendly||C||C||B-||B|
|Tall person friendly||D||C||B-||B|
|Short person friendly||A-||C||C-||D+|
|No topper needed||B||B||B+||A-|
|Sheets fit properly||D+||C||C||C|
|Normal surface texture||D+||D+||D+||D+|
|Good for sex||C+||B-||B-||C+|
|Easy to lift, handle, move||D+||D||D||D-|
* Most ratings are an estimate to partial estimate given model newness.
** Learn how owner satisfaction is determined.
Purple mattresses (made in USA) are 9.5 to 13 inches thick and consist of purple-colored polymer over foam or springs. The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Purple's construction compares to the average mattress.
|ORIGINAL PURPLE||NEW PURPLE|
|Cover||B||B||The cover consists of 29% viscose, 67% polyester, 4% lycra. Viscose pros: luxurious, stretchy, absorbs moisture to regulate temperature. Viscose cons: may lack strength / durability, moisture absorbency including spot cleaning may result in water spots – therefore dry clean only.|
|Top layer||B||B+||Original Purple: two inches of dense polymer material molded into a grid pattern. New Purple: 2-4 inches of same. This material is unique to Purple. Competitors often use a simpler, less expensive, less heavy, less durable material such as foam.|
|Middle Layer||C+||B-||Original Purple:. New Purple: one inch of 2 lbs density foam. Density for both of these layers is at least average for a middle layer which is good.|
|Base / support layer||C+||D+|
|OVERALL RATING||B-||C+||The overall rating is determined by averaging the above specification ratings.|
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Purple compares to the average mattress manufacturer.
|Warranty coverage||C||10-year non-prorated warranty – similar in terms to main competitors. (See mattress warranties: what you should know.)
|Return policy||B||100-day, no-fee, 100%-money-back trial period when purchasing from their website. No preparation for return shipment is necessary, and a courier (if available in your area) removes the mattress from your home to be recycled or donated. There is no minimum amount of time the mattress must be kept before being eligible for return.|
|Customer service||C+||Customer service appears to be solid in most respects but inferior to that of most main competitors.|
|Marketing accuracy||D+||Sleep Like The Dead has identified at least six questionable Purple marketing claims.|
|Access to customer reviews||B||At its website, Purple allows filterable and easy access on the mattress page to all customer reviews posted there, including those that are negative. Such access, however, is not available on the "Reviews" page. Reviews cannot be filtered by model. Reviews are also available at Amazon.|
|Integrity of customer reviews||D+||The new Purple mattress is significantly different from the original. Despite this, Purple uses thousands of customer reviews for the original Purple as reviews for the new Purple. In Sleep Like The Dead's opinion, Purple should make clear to its visitors which model each review is reviewing. In addition, customer ratings in total on Purple's website are about 11% higher than customer ratings in total at independent sources which is about average.|
|Specs disclosed||A||By openly disclosing specifications, a company allows consumers to know what they are paying for and helps them to comparison shop.|
|Time in business||C-||The Purple mattress has been on the market since January 2016. Buying from a newer, less established brand comes with increased risk because the kinks that come with creating a new mattress and operating a new business have not likely been worked out.|
|Number of BBB complaints||D||The Better Business Bureau (BBB) has had nearly 70 complaints for the company. This number is at least four times higher than that of most main competitors including those that sell in similar volume. Many recent complaints are due to delayed delivery.|
|OVERALL RATING||C-||The overall rating is determined by averaging the above company ratings.|
|SLTD RATING||C+||SLTD (Sleep Like The Dead) rating for Purple is determined by averaging the performance, specification, and company ratings.
Purple makes several questionable marketing claims which include but are not necessarily limited to the following:
1. "No-pressure mattress." As many as 25% of owners would likely disagree with this statement.
2. "Lasts Forever." While it is likely true that the polymer used in the top layer will have a long lifespan, it is not true for the mattress overall. The underlying support foam will likely lose resiliency and possibly sag / indent with wear and age. Indeed, since 2016, at least 10% of owners have reported noticeable body impressions and or noticeable loss of support. Also, if this "lasts forever" claim were true, one has to wonder why the mattress has only a 10-year warranty instead of a 20-year or even lifetime warranty.
3. "The world's most comfortable mattress." This claim is unsubstantiated.
4. "The comfiest bed for any sleep position." As many as 25% of owners would likely disagree with this statement.
5. "Adaptive comfort for any body type." As many as 25% of owners would likely disagree with this statement especially those under 130 pounds.
6. "Stays perfectly cool." While the Purple sleeps cooler than the average mattress, as many as 10% of owners report noteworthy heat retention.
All models except for the original Purple are more expensive than the average mattress. Prices do not include a foundation. (See how Purple compares to other mattresses in the sortable price comparison.)
People 6' 1" and over especially may notice that the original Purple mattress is at least an inch smaller than the standard mattress as their feet may partially hang over the bed. In addition, the bed's 9.5" thickness may be somewhat too low for easily getting on and off the bed. The new models tend to perform better as their length is stated to be standard and their thickness at least average.
The top layer of the mattress is not smooth but has a grid-like or waffle-like feel. About 7% of owners (1 in 17) say that this is bothersome at least initially. And some owners report that sleeping on the mattress leaves temporary square indentations on their skin.
A Purple mattress weighs 70 to 204 pounds depending on model and size. All Purple models weigh more than the average mattress and often more than main competitors.
A heavy mattress has the advantage of staying in place on its base but the disadvantage of being difficult to move, lift and handle especially for one person.
The coil count of the new Purple mattress – the number of springs used in the mattress – is 540 (queen). This is well below average in general and below that of main competitors. Purple's coil count is often found on mattresses of a lower price point than Purple.
While Purple's coil count may perform acceptably for most people, some couples and large people may experience less than ideal support. But owner experience data will need to become available to be clear on this issue.
The original Purple mattress and the new Purple mattress have different delivery methods with pros and cons for each.
|Original Purple Mattress||New Purple Mattress|
|Delivery method||often UPS, FEDEX||white glove via local contractors|
|Must be home for delivery||no||yes|
|Potential for reschedules / delays / damage||low to medium||medium to high*|
|Mattress comes roll packed||yes||yes|
|Delivery crew handles and sets up mattress||no||yes (free)|
|Old mattress removal available||no||yes (free)|
* Estimate based on the record of other online mattress companies providing white glove delivery. Local delivery contractor quality can vary greatly. On average about 25% of customers of other mattress companies who have had their mattress delivered via white glove report a problem with delivery / set up including delays, poor communication from delivery company, and bed damage / dirtying.
The table below evaluates the Purple mattresses for person size and sleep position. It shows what is often true for Purple owners; your own personal evaluation may differ. See the mattress firmness guide for details based on your specific body type. And people of below- and above-average size, see the mattress guide for large and small people.
(under 130 lbs)
|Original Purple||Back Sleep Friendly||B||B||C+|
|Side Sleep Friendly||B-||B-||C-|
|Stomach Sleep Friendly||B||B-||C|
|New Purple2*||Back Sleep Friendly||B*||C+*||C+*|
|Side Sleep Friendly||B-*||C+*||C-*|
|Stomach Sleep Friendly||B*||C+*||C*|
|New Purple3*||Back Sleep Friendly||B*||C+*||B-*|
|Side Sleep Friendly||B*||C+-*||C+*|
|Stomach Sleep Friendly||B-*||C+*||C+*|
|New Purple4*||Back Sleep Friendly||B-*||C*||B*|
|Side Sleep Friendly||B+*||C*||B-*|
|Stomach Sleep Friendly||C*||C-*||B*|
Purple is suited for most people of average size (130-230 pounds). About 10% of average-sized side sleepers report excessive firmness (beyond break-in) resulting in discomfort. Average-sized side sleepers most likely to report excessive firmness often have a body mass index under 21 or broad shoulders and / or hips in relation to the rest of their body.
Owner experience data for people 230+ pounds is limited and mixed. But it appears that most large people report at least acceptable support and comfort. For the New Purple, coil count is low which may not provide adequate support for large people.
About 25% of people under 130 pounds report excessive firmness / pressure and or back pain. These problems, according to them, are likely due to not weighing enough to exert the pressure needed for the mattress to adequately conform to their body. Those with a body mass index under 21 appear most likely to report excessive firmness and back pain.
Owner experience data suggests that the original Purple mattress is medium-firm on average (after the break in period). More precisely, on a 1 to 10 scale with 1 being very soft and 10 being very firm, Purple on average is regarded to be about a 6.5.
Beyond the break-in period, about 9% of owners (1 in 11) find the mattress to be too firm, and about 3% (1 in 30) find it to be too soft. About an additional 13% (1 in 8) find the firmness to be acceptable but not ideal.
Due to the newness of the new Purple models, a firmness analysis based on consumer experiences is not yet available.