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Review, Ratings & Complaints Based on 101 Owner Experiences
Owner satisfaction: Vera Wang mattresses overall have 62% owner satisfaction.
Pros: Above average motion isolation; few reports of sleeping hot; generally quiet.
Cons: Generally poor longevity / durability; fairly pricey; limited pain relief; heavy.
Price: $1300-$3200 depending on the model.
Competition: Find out how Vera Wang beds compare to similar brands in the innerspring mattress reviews summary report.
The report below on Vera Wang mattresses (made by Serta) is based on at least 100 actual owner / consumer reviews collected from diverse, credible sources.
|Owner satisfaction||Poor||Based on a sample size of over 90 owners, Vera Wang innerspring-based mattresses have 62% owner satisfaction. This rating is similar to most other innerspring bed brands. Based on a sample size of 10 owners, Vera Wang latex-based mattresses have 30% owner satisfaction.|
|Durability / longevity||Poor||The main cause of owner dissatisfaction for both types of Vera Wang mattresses (innerspring and latex) is premature sagging, which is a loss of support that develops within three years and tends to make the bed uncomfortable.|
|Price||Poor||The beds usually have a price tag between $1300-$3200. This is a higher-than-average price range. At least one-third of owner reviews report that the benefits received from the mattress do not live up to the price, i.e., the value is questionable or poor.|
|Less pain||poor||The mattresses may offer good pain relief initially. But because of sagging and loss of supportiveness, lessened pain is not a lasting strength generally. (See mattresses and pain relief for further analysis.)|
|Motion isolation||Good||Both Vera Wang innerspring and latex models tend to keep movement at least somewhat localized, owner reviews suggest.|
|No initial odor / off gassing||fair||About 5% of owners report a distinct odor coming from their mattress when it is new.|
|No sleeping hot||good||Less than 2% of consumers report that their bed is a heat trap.|
|Good for sex||Fair||Sagging of the mattress may cause love making to be uncomfortable and difficult to perform, report some owner reviews. (See mattresses and sex for additional analysis).|
|No noise||good||There are virtually no complaints on this issue, i.e., the product is silent.|
|No turning / flipping||poor||Consumers report the need to turn and or flip their mattress more than occasionally to maintain supportiveness and avoid excessive sagging / body impressions.|
|Lightweight||poor||Both innerspring and latex Vera Wang models weigh more than the average bed and can be hard to move / transport, especially for one person.|
|Warranty||fair||Vera Wang innerspring beds have 10-year warranty, and latex models have a 30-year warranty. Owners often complain that the warranty is insufficient to deal with sagging problems. (Refer to mattress warranties: what you should know.)|
|Return policies||Fair||Most retailers give at least one month to return the product. You may be charged a substantial return fee, and few retailers have a money-back policy. (See returning a mattress: what you should know.)|
|Customer service||poor||Customer support is not adequate, several owners report, especially regarding warranty-related issues.|
|Better Business Bureau (BBB) ratings||fair||Vera Wang beds are made by Serta. Serta currently has a "B-" rating with the Better Business Bureau. Most complaints are for warranty issues. Serta's main competition rates better: Sealy (A+) and Simmons (B+).
Our ratings are based on over 100 Serta Vera Wang consumer reviews and experiences collected from diverse, credible sources.
– Vera Wang mattresses often provide pain relief initially. However, sagging and loss of supportiveness over time can result in loss of comfort and consequent pain, including back pain.
– Vera Wang is positioned as luxury-level mattress brand. Nevertheless, overall it has owner satisfaction that is no better than average.
– Vera Wang innerspring beds have a 10-year warranty, while latex models have a 30-year warranty.
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