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Based on 186 Consumer Experiences
THE GOOD: Many models are value priced. There are few reports of heat retention or off gassing. Owner satisfaction has been improving somewhat in recent years.
THE BAD: Spring Air innerspring beds – like innerspring beds in general – have below average owner satisfaction mainly due to below average longevity / durability. Availability in stores is limited.
THE MATTRESSES: Spring Air (founded in 1926) makes Back Supporter and Four Seasons models which are entry- to mid-level innerspring mattresses 9-17 inches thick. The comfort layer contains one or more of the following materials: regular foam, memory foam, gel-infused memory foam, latex, cashmere, silk/wool, encased mini coils.
THE COMPETITION: Main competitors are Sealy, Simmons, Serta and several other innerspring mattress brands. Find out how Spring Air compares in the Innerspring Mattress Reviews – Summary or Mattress Comparison.
Ratings are based on 185+ consumer reviews gathered using an unbiased, accurate methodology.
|Owner satisfaction||d||Spring Air innerspring mattresses, including Back Supporter, have 62% owner satisfaction. Learn more.|
|Durability / longevity||D||Like innerspring mattresses in general, sagging is the main cause of dissatisfaction among Spring Air mattress owners. About 25% report within the first three years of ownership sagging occurring to an extent that results in a loss of support / comfort. Recent owner experience data suggests that durability may be somewhat improving.|
|Price||B-||$440-$2200 is often the price range depending on size and model, not including a foundation. Thicker models tend to be more expensive.|
|Less (back) pain||c||Mattress sagging and the corresponding loss of support can cause pain, especially back pain for 15%+ of owners. (See mattresses and pain relief for general analysis.)|
|Motion isolation||c||The effectiveness of preventing the movement made by one person from being felt by another can vary by model. Those models with individually encased / pocket coils tend to perform best.|
|No initial odor / off gassing||b-||There are a moderate number of complaints about there being an initial odor when the product is new.|
|No sleeping hot||b-||About 4% of consumers report that their bed acts as a heat trap to an uncomfortable extent.|
|Good for sex||B||Sagging of the bed may cause intimacy to be uncomfortable or difficult. (See mattresses and sex for general analysis.)|
|No noise||C||About 5% of Spring Air consumers report that their mattress makes noise. Models, however, with pocket coils tend to be quiet.|
|Ease to lift, handle, move||c+||The mattresses weigh 60 to 120 pounds with 80 pounds being about average. The more expensive, thicker models are heavier than the less expensive, thinner ones.|
|Specs disclosed||B-||This rating refers to the extent Spring Air discloses the specifications of its beds. The company tends to provide thickness measurements for the various layers of its mattresses, but details on the makeup of the materials is limited. As a result, comparison shopping and making an informed buying decision can be somewhat impeded.|
|Warranty||c||Spring Air mattresses have a non-prorated 10-year warranty; Sealy, Simmons and Serta have similar warranties. (See mattress warranties: what you should know.)|
|Customer service||c+||Customer service is considered no better than average in its helpfulness and responsiveness.|
|Availability||C-||Spring Air is often found at smaller retailers and may be difficult to locate in many cities.|
|Better Business Bureau (BBB) rating||A+||Spring Air International currently has an "A+" rating with the BBB. Its rating appears to have become stable after being erratic for many years. The company has had five complaints filed against it in the past three years (zero in the past year).|
|SLTD company rating||C||SLTD (Sleep Like The Dead's) company rating for Spring Air is "C". Learn more.|
Spring Air innerspring mattresses overall currently have 62% owner satisfaction based on 185+ reviews. This rate is about average compared to innerspring mattresses overall but below the average of all mattresses (72%).
Sleep Like The Dead's company rating for Spring Air is "C" based on the following (1 = poor, 10 = excellent).
|Time in Business||8|
|BBB Rating Stability||5|
|Number of BBB Complaints / Business Size Ratio||8|
86-100 = A+ • 81-85 = A • 77-80 = A- • 73-76 = B+ • 69-72 = B • 65-68 = B- • 61-64 = C+ • 57-60 = C • 53-56 = C- • 49-52 = D+ • 45-48 = D
The Spring Air innerspring mattress ratings are based on 185+ owner reviews of the Back Supporter and Four Seasons innerspring coil models and possibly similar discontinued models.
Over two-thirds of our Spring Air mattress owner experience data was collected from credible online / discussion and message boards. The remaining data was gathered from product review websites.
Find out more about our mattress research methodology and sources.
– At least 22% of Spring Air innerspring mattress consumers report significant sagging. About 12% report pain of some kind, including back pain, resulting from the sagging.
– Spring Air fairly recently improved its rating with the Better Business Bureau to A+.
– Spring Air beds overall rate about average on the issue of motion isolation, that is, the preventing of movement made by one person from being felt by another.
IN THE NEWS: Sleep Like The Dead's research findings have appeared in such news publications as Barron's • Toronto Star • St. Louis Post-Dispatch • Edmonton Journal • Woman's World • The Consumerist • The Gazette • Ottawa Citizen
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