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Based on 183 Consumer Experiences
THE GOOD: Many models are value priced. There are few reports of heat retention or off gassing.
THE BAD: Spring Air innerspring beds – like innerspring beds in general – have below average owner satisfaction mainly due to below average longevity / durability.
THE MATTRESS: The Spring Air (Back Supporter) innerspring model is an entry- to mid-level innerspring mattress. The comfort layer may contain one or more of the following: regular foam, memory foam, latex, encased mini coils, fiber.
THE COMPETITION: Main competitors are Sealy, Simmons, Serta and several other innerspring mattress brands. Find out how Spring Air compares in the Innerspring Mattress Reviews – Summary or Mattress Comparison.
The ratings below are based on 180+ consumer reviews which were gathered using an unbiased, accurate methodology.
|Owner satisfaction||d||Spring Air innerspring mattresses (Back Supporter) have 55% owner satisfaction. ( ) Based on limited owner experience data, Spring Air latex and memory foam mattresses tend to rate considerably better than Spring Air innerspring mattresses.
|Durability / longevity||D||Sagging is the main cause of dissatisfaction among Spring Air innerspring mattress owners. About 30% of consumers report sagging which results in a loss of support or comfort occurring within the first three years of ownership. Recent reviews suggest that durability / longevity may be somewhat improving, but the data is inconclusive.|
|Price / affordability||c+||$450-$2350 is often the price range for Back Supporter depending on size and model.|
|Less pain||c||Mattress sagging and the corresponding loss of support can cause pain, especially back pain for 15%+ of owners. (See mattresses and pain relief for general analysis.)|
|Motion isolation||c+||Spring Air rates about average on the issue of preventing movement made by one person from being felt by another. Models with pocket coils tend to perform best.|
|No initial odor / off gassing||b-||There are a moderate number of complaints regarding the issue of there being an initial smell when the product is new.|
|No sleeping hot||b||Under 4% of consumers report that their bed acts as a heat trap to an uncomfortable extent.|
|Good for sex||c||Sagging of the bed may cause intimacy to be uncomfortable. (See mattresses and sex for general analysis.)|
|No noise||b-||Less than 4% of consumers report that their mattress makes noise when lied upon or moved on.|
|Lightweight||c+||More expensive models are heavier than less expensive ones.|
|Specifications transparency||B-||This rating refers to what extent Spring Air discloses the specifications of its mattresses. The company tends to do a good job of providing thickness measurements for the various layers of its mattresses, but details on the makeup of the materials is limited. As a result, comparison shopping and making an informed buying decision can be somewhat impeded.|
|Warranty||c||Spring Air mattresses have a non-prorated 10-year warranty; Sealy, Simmons and Serta have similar or better warranties. (See mattress warranties: what you should know.)|
|Customer service||c||Customer service is considered no better than average in its helpfulness and responsiveness.|
|Better Business Bureau (BBB) rating||B||Spring Air International currently has a "B" rating with the BBB. The company fairly recently had an "F" rating which it had maintained for a significant period of time.|
|Sleep Like The Dead (SLTD) Rating||C||SLTD rating for Spring Air is based on several factors including product ratings by consumers, years in business, customer service, specifications transparency, warranty, BBB rating and rating stability, number of BBB complaints / business size ratio.|
Our Spring Air innerspring mattress ratings are based on 180+ owner reviews of the Back Supporter innerspring coil model and similar discontinued models.
Over two-thirds of our Spring Air mattress owner experience data was collected from credible online / discussion and message boards. The remaining data was gathered from product review websites.
Find out more about our mattress research methodology and sources.
– At least 25% of Spring Air innerspring mattress consumers report significant sagging. About 12% report pain of some kind, including back pain, resulting from the sagging.
– Spring Air fairly recently improved its rating with the Better Business Bureau to B.
– Spring Air beds overall rate about average on the issue of motion isolation, that is, the preventing of movement made by one person from being felt by another.
IN THE NEWS: Sleep Like The Dead's research findings have appeared in such news publications as Barron's • Toronto Star • St. Louis Post-Dispatch • Edmonton Journal • Woman's World • The Consumerist • The Gazette • Ottawa Citizen
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