Mattress Ratings >> Innerspring Beds > Simmons Beautyrest Reviews
Simmons Beautyrest Complaints and Praises → Based on 502 Actual Owner Experiences
Page last updated December 5, 2011
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Simmons Beautyrest ComplaintsDurability and longevity problems make up over 50% of the complaints from Simmons Beautyrest consumers. This, however, is also true for virtually all innerspring mattress brands. Simmons Beautyrest PraisesInitial comfort / pain relief, better sleep, and good motion isolation make up about 75% of the praises from Beautyrest owners. Motion isolation due to the Beautyrest's pocketed coil design is often a unique advantage of the bed when compared to other innerspring mattress brands. |
Better Business Bureau Rating
The Better Business Bureau received 156 complaints for Simmons in the past three years. Most complaints are for product and or warranty issues. Simmons currently has a "C" rating. The reason Simmons does not have a higher grade, according to the BBB, is that the company has failed to honor a commitment to arbitrate or mediate disputes.
The following alert is present about Simmons at the BBB website as of the last update of this page: "On November 20, 2009, the company filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case number 09-14037."
Better Business Bureau Comparison To Primary Competitors
This chart shows how Simmons stacks up to other large mattress manufacturers in regard to BBB issues. In terms of its BBB rating, Simmons ranks last currently, and the company is not BBB accredited.
| Better Business Bureau Rating | Number of Complaints in The Past Three Years |
Better Business Bureau Accredited* |
|
|---|---|---|---|
| Sealy | A+ | 232 | No |
| Simmons | C | 156 | No |
| Serta | B- | 121 | No |
| Tempurpedic | A+ | 104 | Yes |
| Select Comfort | A+ | 492 | Yes |
* A business that has been accredited by the Better Business Bureau meets certain standards, such as a commitment to make a good faith effort to resolve any consumer complaints. BBB-accredited businesses pay a fee for accreditation review and for support of the Bureau's ratings available to the public.
Simmons Customer Service Ratings
Mattress manufacturers with a substantial number of Better Business Bureau complaints, such as Simmons, often are rated by customers as having no better than average customer service. As the pie chart shows, over 75 percent of customers believe that Simmons customer service is fair or poor.
The majority of complaints for Simmons customer service involve what consumers regard as inadequate assistance in regard to warranty claims and related issues.