Mattress Ratings >> Innerspring Beds > Sealy Posturepedic Reviews
Sealy Posturepedic Complaints and Praises → Based on Over 830 Actual Owner Experiences
Page last updated November 3, 2011
| Prev | 1 | 2 | 3 |
|---|
Sealy Posturepedic Top ComplaintsSagging, body impression development and the discomfort / pain they can cause make up over half of the complaints from Sealy Posturepedic owners. Sealy Posturepedic Top PraisesGood comfort as well as the better sleep and reduced pain that can result from it make up two-thirds of Sealy Posturepedic owner praises. |
Better Business Bureau Rating
The Better Business Bureau processed a total of 232 complaints for Sealy in the past 36 months. The majority of complaints dealt with product and warranty issues. Sealy has responded to complaints adequately and, as a result, it currently has an "A+" BBB rating. Sealy, however, is not BBB accredited. (See below for accreditation explanation.)
Sealy BBB Complaints Type
Most complaints for warranty issue and product problems are related to premature sagging of the mattress (as well as body impression development).
BBB Comparison To Main Competition
The chart below shows how Sealy compares to other major mattress manufacturers in regard to Better Business Bureau issues.
| BBB Rating | # of Complaints Past 3 Years |
BBB Accredited* |
|
|---|---|---|---|
| Sealy | A+ | 232 | No |
| Simmons | C | 155 | No |
| Serta | B- | 121 | No |
| Tempurpedic | A+ | 104 | Yes |
| Select Comfort | A+ | 492 | Yes |
* If a company has been accredited by the BBB, it means that the BBB has determined that the company meets or exceeds certain standards which include a commitment to make a good faith effort to resolve any customer complaints. Better Business Bureau accredited companies pay a fee for accreditation review and for support of the Bureau's ratings available to the public.
Sealy Customer Service Ratings
Mattress manufacturers with a significant number of BBB complaints usually are considered by consumers to have average-at-best customer service, and Sealy is no exception. As the chart below shows, more than two-thirds of consumers included in our research say Sealy customer service is fair or poor.
Most complaints regarding Sealy customer service involve an inability to receive adequate help / compensation regarding warranty coverage.