-> Since 2008
-> Unbiased
-> Independent


unbiased Saatva Mattress Review & Ratings [why trust]

Based on 293 Consumer Experiences Gathered From 27 Sources

November 11, 2017

What You Need To Know

THE GOOD: Very strong customer service • top-rated innerspring mattress • sophisticated (spring-based) comfort layer for price • full-service delivery.

THE BAD: Questionable motion isolation • durability / longevity likely no better than fair • spotty delivery timeliness & quality • some controversial marketing claims.

THE MATTRESS: Saatva mattresses (made in USA) come in three firmness levels and feature a pillow top over coil-on-coil support. The 11.5-inch models are compatible with an adjustable base.

THE COMPETITION: Mainly other innerspring mattresses. Compare Saatva to other brands in the side-by-side mattress comparison.

THE COMPANY / RETAILER: Saatva (Saatvamattress.com) is based in Westport, CT and began operations in 2011. (See buying a mattress online: what to know.)

Contents

Saatva Mattress Ratings
Saatva Company Ratings
Key Comparisons
Saatva Model Specs and Prices
Sleep Position / Person Size Suitability
Saatva Specifications Analysis

Saatva Mattress Ratings

The ratings – based on 280+ consumer reviews gathered using an unbiased, accurate methodology – show how Saatva mattress rates in comparison to the average mattress.

Owner satisfaction B The Saatva mattress has 81% owner satisfaction. Get details.
Affordable B Saatva is priced $600-$1400 depending on size, not including a foundation. More.
Durability / longevity C Available data suggests no better than fair durability / longevity. Innerspring beds (especially pillow tops) are often not strong performers in this area. More.
General support B Reports for inadequate support are few, but some large people / couples may find it lacking especially over the long term.
Less (back) pain C+ See mattresses and pain relief for general analysis.
Minimizes pressure B- Better conforming and pressure-relieving mattresses are available, namely those with more (memory) foam content.
Easy to move on B Saatva mattresses tend to provide little resistance to movement and the changing of positions.
Easy to get on and off C- Saatva has above-average height / thickness (11.5" and 14.5"). While this can give the mattress an upscale presence, at least 15% of owners say height makes entry / exit somewhat challenging. More.
Motion isolation C Motion isolation – a bed's ability to absorb a person's movement so as to not disturb another person – is questionable. More.
Edge support B- Sitting or sleeping near the edge of the mattress is adequate for most owners.
No initial odor B- About 7% of owners (1 in 14) report significant unpleasant initial odor. (General analysis: mattress off gassing.)
No sleeping hot B- About 5% of owners (1 in 20) report bothersome heat retention. More.
Good for sex B Saatva has bounce which is a plus for most people, but the firmer models may be too firm for some positions. (See mattresses and sex for general analysis).
No noise B- About 6% of owners (1 in 17) report significant noise coming from the springs. This is similar to the rate of innerspring mattresses overall.
No topper needed C About 9% of owners (1 in 11) need to add a topper to the mattress to improve softness and comfort. Learn more.
Fast break in C Break in appears to be about two weeks on average. Side sleepers tend to report the longest break-in time.
Easy to lift, handle, move D+ A queen-sized Saatva weighs about 115 pounds. The 14.5" model comes with handles, but they are for rotation only – not to carry the mattress. Learn more about Saatva's weight.
Easy to maintain C- Saatva is one sided / no flip. Rotation (head to foot) at least once a year may be needed to prevent and minimize sagging / wear. Given the weight of the mattress, doing so may require more than one person.

Saatva Company Ratings

The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Saatva compares to the average mattress manufacturer.

Warranty coverage B+ 15-year warranty. This includes 15 years non-prorated repair coverage and 15 years / 2 years non-prorated replacement coverage. (See mattress warranties: what you should know.)
Return policy B The mattress can be returned for 120 days for a full refund minus the original delivery charge (usually around $100).There is no minimum amount of time the mattress must be kept before being eligible for return.
Customer service A Saatva's customer service is very strong – perhaps the best in the industry – and is the main strength of the company.
Marketing accuracy D+ Sleep Like The Dead has identified several issues related to Saatva marketing accuracy. Learn more.
Access to customer reviews D+ At the Saatva website, reviews posted there cannot be sorted which makes locating critical reviews difficult.
Integrity of customer reviews C- Customer ratings in total on Saatva's website are about 15% higher than customer ratings that have been located at independent sources.
Specs disclosed A By disclosing mattress specifications, a company allows consumers to know what they are buying and helps them to comparison shop.
Time in business B Saatva began operations in 2011.
BBB rating A+ Saatva has a stable "A+" rating with the Better Business Bureau. Eight complaints have been filed against the company in the past three years (five in the past year). This number is about average for a company of Saatva's size.
SLTD rating B- SLTD (Sleep Like The Dead) company rating of "B-" for Saatva Inc. is determined by averaging the above company ratings.

Marketing Accuracy

The Good

Saatva clearly states that their mattresses are not suited for everyone due to highly soft and highly firm models not being available. This is in contrast to some mattress companies who say that their mattress provides universal comfort even if they offer only one model / firmness.

The Bad

Saatva claims a 9.7 / 10 rating for their mattress (brand) based on over 15,000 reviews – which according to Saatva makes it the best reviewed mattress (brand).

NUMBER OF REVIEWS
Saatva claims that 15,000+ people have reviewed their mattress (brand). Sleep Like The Dead finds that only about 35% of these people wrote their review when they were in actual possession of their Saatva mattress and had slept on it for more than three nights. The rest of the people had not yet taken possession of the mattress at the time of writing their review; their review was solicited around the time of purchase and is an evaluation of the online ordering / delivery process only.

An argument could be made that the ordering / delivery process is a part of the brand experience, and that reviews of this process can be legitimately included in reviews of Saatva. Nevertheless, disclosure from Saatva on the nature of these reviews is likely warranted as consumers may wrongly assume that all or most of the reviews evaluate primarily the mattress itself.

RATING
From the 15,000+ reviews, Saatva claims a 9.7 / 10 evaluation for their mattress. Sleep Like The Dead’s examination of the reviews finds the rating to be closer to 9.4 / 10. A greater discrepancy is apparent, however, when only the reviews of people who have taken possession of their mattress and have slept on it for more than three nights are considered. For these people overall, the evaluation is 8.4 / 10.

The Questionable

The meaning of Saatva's claim that it is the "best reviewed mattress" is unclear. If it means that in relation to other mattress brands, Saatva has the greatest volume of reviews on the web and also the highest ratio of positive reviews to negative reviews, then Sleep Like The Dead cannot comment on the claim's accuracy. We do not evaluate mattresses by this measure because the results can be too easily manipulated.

Also, Saatva claims that its mattress will last 10-15 years. Given that the average innerspring mattress lasts about six years with normal use, Saatva's claim is probably too optimistic.

Finally, Saatva claims that its mattress is "ultra premium." In the opinion of Sleep Like The Dead, the coil-on-coil spring system and organic cover are perhaps premium aspects. No other aspects of the mattress, however, seem to live up to such a strong claim.

Key Comparisons

Owner Satisfaction

The Saatva mattress has 81% owner satisfaction. This rate is significantly higher than that of the average innerspring mattress (64%).

The higher-than-average satisfaction rate for Saatva is due mostly to Saatva's customer service. Owner experiences show that the company – unlike most innerspring mattress manufacturers / retailers – has a history of doing just about anything to satisfy the customer. This may include, for example, sending a free topper to the customer to improve comfort during break-in and or exchanging / replacing the mattress promptly without feet dragging.

saatva comparison chart
Learn how owner satisfaction is determined.

Durability / longevity

Saatva's lifespan appears to be fair –  that is, about 6.3 years on average with regular use.

saatva  mattress longevity compare
* partial estimate


Price / Value

The price of the Saatva mattress is lower than that of the average mattress and similar to that of the average innerspring mattress (not including innerspring hybrids). Saatva compares favorably price-wise against mattresses with generally similar specs – especially offerings from Serta, Sealy, and Simmons.

saatva price compare
* Does not include delivery which is often about $100.

Motion Isolation

Motion isolation – a bed's ability to absorb a person's movement so as to not disturb another person – is neither a clear strength nor clear weakness of the bed. Consumers coming from a memory foam bed or pocket coil bed are most likely to be disappointed. (General analysis: mattress motion isolation.)

saatva motion isolation compare

Topper Usage

About 9% of Saatva mattress owners need to add a topper to soften the mattress and create acceptable comfort.

saatva topper need compare
* partial estimate


Heat Retention

The Plush Soft model is probably most likely to sleep hot among the three models due to the fact that a person will sleep somewhat deeper into the mattress. (General analysis: mattresses and sleeping hot.)

saatva heat trap compare


Delivery

Although Saatva sells only online, their delivery is different from that of most other online mattress retailers. In fact, Saatva's delivery is similar to that of a traditional, brick and mortar retailer. See the following comparison for pros and cons of the different delivery methods.

  Saatva Most Other Online Mattress Retailers Most Brick / Mortar Mattress Retailers
Time to deliver 7-20 days often within 8 days often within 5 days
Mattress comes compressed / vacuum sealed no often no
Delivery method local contractors often UPS, FEDEX own delivery fleet or local contractors
Purchaser must be home for delivery yes not often yes
Potential for reschedules / delays / damage* medium to high low to medium low to medium
Customer must handle and set up mattress no yes no
Free delivery no often often
Old mattress removal available yes ($39) seldom yes (little or no charge)
Ease of returns good to fair good to poor good to fair

* About 25% of Saatva customers report a problem with delivery / set up including delays, poor communication from delivery company, and bed damage / dirtying. Saatva customer service often resolves problems quickly, but customers can nevertheless be inconvenienced.


SLTD (Sleep Like The Dead) Company Rating

Saatva performs better than both the average mattress company and the average innerspring mattress company based on warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, specifications disclosure, and BBB ratings.

saatva sltd rating chart

Saatva Model Prices & Specifications

Plush Soft Luxury Firm Firm
Price Twin    
$600 $600 $600
Price Full    
$850 $850 $850
Price Queen    
$1000 $1000 $1000
Price King    
$1400 $1400 $1400
Firmness    
medium-soft medium-firm firm
Thickness    
11.5" or 14.5" 11.5" or 14.5" 11.5" or 14.5"
Top Layer / Cover    
1.25" super soft regular foam
1 oz. dacron
3/4" fiber
organic cotton cover
1.25" super soft regular foam
1 oz. dacron
3/4" fiber
organic cotton cover
1.5" firm regular foam
3/4" fiber
organic cotton cover
Middle Layers    
5/8" soft regular foam
3/8" lumbar memory foam
2.5" super soft regular foam
4" pocket coils
5/8" soft regular foam
3/8" lumbar memory foam
4" pocket coils
7/8" regular foam
3/8" lumbar memory foam
4" pocket coils
Base Layer / Support    
bonnell coils – 7" tall on 14.5" model and 4" tall on 11.5" model bonnell coils – 7" tall on 14.5" model and 4" tall on 11.5" model bonnell coils – 7" tall on 14.5" model and 4" tall on 11.5" model


Person Size and Sleep Position Suitability

The table below evaluates the Saatva models (Plush Soft, Luxury Firm, Firm) for person size and sleep position. It shows what tends to be true for owners; your personal evaluation may differ. (See the mattress firmness guide for details based on your body type.)

    Average-Sized People
(130-230 lbs)
Large People
(230+ lbs)
Small People
(under 130 lbs)
Plush Soft Back Sleep Friendly B+ C+ A-
Side Sleep Friendly B+ C B
Stomach Sleep Friendly C+ C- B
Luxury Firm Back Sleep Friendly A- A- B
Side Sleep Friendly B B+ C-
Stomach Sleep Friendly B B+ B-
Firm Back Sleep Friendly B- B+ C-
Side Sleep Friendly C- B- D
Stomach Sleep Friendly B- B+ C-

Saatva Specifications Analysis

The following discusses the construction of Saatva, its thickness and its weight.

Top Layer / Cover

  Main Pros Main Cons
Euro pillow top consisting of organic 100% cotton cover over 1.25 to 1.5 inches of regular foam, 1 ounce dacron, .75 inches fiber Euro pillow top provides cleaner look than regular pillow top. Cotton is breathable and soft. Durability questionable. More.


Middle Layers

  Main Pros Main Cons
About .7 inch of regular foam Provides comfort and softness. --
About .3 inch of memory foam in lumbar section Memory foam has conforming ability for comfort and pressure point relief. Not enough of the material may be present to make significant difference.
4 inch pocket coils Contours to the body for comfort and support. Some people, mainly those that are heavy, may feel coils as material above coils ages / compresses.

Base Layer

  Main Pros Main Cons
Bonnell coils – 7" tall on 14.5" model and 4" tall on 11.5" model Perhaps offers somewhat better support and durability than other coil types. Questionable motion isolation. Some noise possible.

Total Thickness

A Saatva mattress comes in a thickness of 11.5 inches and 14.5 inches. And adding a topper will make the bed even taller.

saatva mattress thickness compare

Main Pros Main Cons
Saatva's above-average thickness gives it an upscale presence. People of average or greater height will find the mattress mostly easy to get on and off. Shorter people (especially those under 5' 5") may find mattress to be a challenge to get on and off; a low profile foundation can help lower the bed's overall height.

Weight

A Saatva queen-sized mattress weighs about 110 pounds in the 11.5 inch height and 120 pounds in the 14.5 inch height. Both weights are above average.

saatva weight compare

Main Pros Main Cons
Given its weight, the Saatva mattress feels substantial and will mostly stay in place on its base needing little if any adjustment and maintenance in this regard. Given its weight, the mattress can be difficult to lift, move, maneuver – especially for one person.


About our unbiased Saatva mattress review & research

Ratings are based on 290+ consumer reviews. Learn more about our unbiased research methodology and why you can trust our mattress reviews.

Remember

– The Saatva mattress has 81% owner satisfaction, a rate that is significantly higher than that of the average innerspring mattress (64%). This is due mainly to strong customer service.

– About 25% of customers report a problem with delivery / set up including delays, poor communication from delivery company, and mattress damage / dirtying.

– Unlike many mattresses sold only online, the Saatva mattress does not come compressed and vacuum sealed.

– Motion isolation is neither a clear strength nor clear weakness of the bed.

– The mattress can be returned for 120 days for a full refund minus the original delivery charge (usually around $100).

At Amazon: A Highly Rated Value-Priced Innerspring Mattress

SLEEP PRODUCT RESEARCH: Mattress ReviewsMattress Topper ReviewsPillow ReviewsBed Sheet ReviewsWhite Noise Machine ReviewsSleeping Pill ReviewsSleep Hygiene Products

ABOUT SLEEP LIKE THE DEAD: Our StoryContactSitemapPrivacy Policy

AFFILIATE DISCLOSURE: One or more links to a product offered for sale at Amazon.com may appear on this page, and SleepLikeTheDead.com will earn revenue if a product(s) is purchased through such a link(s).

© 2007-2017 SLTD, Inc. • Copyright Violation Notice