Based on 71 Consumer Experiences Gathered From 12 Sources
THE GOOD: Very strong customer service • some sophisticated features for price • full-service delivery.
THE BAD: Spotty delivery timeliness & quality • questionable longevity / durability • too firm for some • fair-at-best edge support.
THE MATTRESS: Loom & Leaf (made in USA by Saatva) is a memory foam mattress available in medium-firm and firm.
THE RETAILER: Loomandleaf.com. (See buying a bed online: what to know.)
The ratings – based on consumer reviews gathered using an unbiased, accurate methodology – show how Loom & Leaf rates compared to the average mattress.
|Owner satisfaction||B||Loom & Leaf has 81% owner satisfaction. More.|
|Affordable||B-||$750-$1500 depending on size, not including a foundation. More.|
|Durability / longevity||C||Loom & Leaf's lifespan is estimated to be about fair – that is, about six years on average with regular use. More.|
|Support||C+||Support appears to be no worse than average, but about 12% of owners (1 in 8) – especially larger people / couples – find it inadequate.|
|Less (back) pain||B-||Loom & Leaf performs similar to the average memory foam mattress on this issue. (See mattresses and pain relief for general analysis.)|
|Minimizes pressure points||B||Loom & Leaf (especially the Relaxed Firm model) molds and conforms to the body to an above average degree. This helps to equalize weight distribution and minimize pressure points. Better conforming beds are available, however, namely several Tempur-Pedic models.|
|Easy to move on||C||The Relaxed Firm model especially may provide some moderate resistance to body movement and changing positions / getting up.|
|Motion isolation||A||Motion isolation – the ability of a bed to absorb a person's movement so as to not disturb another person – is a strength of the bed and foam beds overall. (General analysis: mattress motion isolation.)|
|Edge support||C-||About 15% of owners (1 in 7) – especially those of large size – report inadequate support for sitting or sleeping near the bed's edge.|
|No initial off gassing||B-||No more than 6% of owners (1 in 17) report a significant unpleasant initial odor. More.|
|No sleeping hot||C+||About 7% of owners (1 in 14) report bothersome heat retention. More.|
|Good for sex||C-||Like most memory foam beds, Loom & Leaf has little or no bounce which some owners view as a negative. (See mattresses and sex for general analysis).|
|No noise||A-||Like foam mattresses in general, Loom & Leaf is mostly to entirely quiet.|
|No topper needed||C+||About 8% of owners (1 in 13) report needing a topper beyond break in to improve comfort. More.|
|Fast break in||C-||Higher density foam, such as that found on Loom & Leaf, may require extended break-in time especially for side sleepers.|
|Easy to maintain||C||The mattress is one sided / no flip. Rotating it (head to foot) 2-3 times a year may be needed to prevent and minimize sagging / wear.|
|Easy to lift, handle, move||C+||A queen-sized Loom & Leaf weighs 93 pounds. The bed has grips for maneuvering. More.|
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Loom & Leaf / Saatva compare to the average mattress manufacturer.
|Warranty coverage||B+||15-year warranty. This includes 15 years non-prorated repair coverage and 15 years / 2 years non-prorated replacement coverage. (See mattress warranties: what to know.)|
|Return policy||B||120 days to return the mattress for a full refund minus $99 transport cost.|
|Customer service||A||Their customer service is one of the best in the industry and the main strength of the brand.|
|Marketing accuracy||C-||Sleep Like The Dead has identified four questionable Loom & Leaf marketing claims. Learn more.|
|Access to customer reviews||d+||At the Loom & Leaf website, reviews posted there cannot be sorted which makes locating critical reviews difficult.|
|Integrity of customer reviews||D+||Customer ratings in total on Loom & Leaf's website appear to be at least 15% higher than customer ratings in total that have been located at independent sources.|
|Specs disclosed||B+||By disclosing mattress specifications, a company allows consumers to know what they are buying and helps them to comparison shop.|
|Time in business||B-||Saatva began in 2011, and its Loom & Leaf brand in March 2015. Buying from a newer, less established company or brand often comes with higher risk because neither the company nor product is time tested and the kinks may not be worked out.|
|BBB rating||A+||Saatva has an "A+" rating with the Better Business Bureau. Nine complaints have been filed against the company in the past three years which is about average for a mattress company of its size. Learn more about BBB ratings and what they mean.|
|SLTD rating||B-||SLTD (Sleep Like The Dead) company rating for Saatva Inc. is determined by averaging the above company ratings.|
Sleep Like The Dead has identified four questionable Loom & Leaf marketing claims.
1. ULTRA-LUXURY. Saatva claims that its Loom & Leaf mattress is "ultra luxury." Aside perhaps from the cover and the gel lumbar panel there are no other aspects of the mattress that seem to live up to such a strong claim in the opinion of Sleep Like The Dead.
2. NO SLEEPING HOT. Saatva states in its FAQ that Loom & Leaf's design "eliminates the possibility of sleeping hot." But a significant number of owners report heat retention.
3. 10-15 YEAR LIFESPAN. Saatva states in its FAQ that its mattress will last 10-15 years. Given the lifespan / durability analysis and that the average mattress lasts about six years with regular use, the claim appears exaggerated.
4. NO ODOR. Saatva flatly states on their "Eco Materials" page that their foams have no odor. Nevertheless, a small but still significant number of owners report an odor problem likely due to the foam.
The Loom & Leaf mattress overall has 81% owner satisfaction. Relaxed Firm appears to rate somewhat higher than Firm.
Learn how owner satisfaction is determined.
Loom & Leaf is lower priced than the average mattress and compares well price-wise against mattresses with generally similar specs – especially offerings from name brands such as Tempur-Pedic, Serta, and Sealy.
Durability / longevity is somewhat questionable due mainly to Loom & Leaf's use of convoluted foam and relatively low-density base-layer foam. About 10% of owners so far report sagging and or loss of support. Based on these facts and on the performance of mattresses with similar specifications, Loom & Leaf's lifespan is estimated to be about fair – that is, about six years on average with regular use.
* partial estimate
The Loom & Leaf mattress uses two inches of gel-infused convoluted memory foam as well as a gel panel in the lumber area to reduce heat buildup. About 7% of owners report bothersome heat retention, and a small number of owners may find that the mattress sleeps too cool. (General analysis: mattresses and sleeping hot.)
Less than 7% of owners report a significant unpleasant initial odor – a rate below that of most memory foam mattress competitors. (General analysis: mattress off gassing.)
About 8% of Loom & Leaf owners – especially side sleepers – add a topper to the mattress (beyond break in) to lessen firmness and create acceptable comfort.
* partial estimate
The Loom & Leaf uses 5.5 inches of 1.5 lb/ft density base foam. This is about 17% less dense than the base foam used in the average memory foam mattress. Foam with density below 1.8 lb/ft may be more likely to soften and or sag compared to foam with higher density.
The Loom & Leaf is 12-inches thick (give or take due to manufacturing inconsistencies).
A queen-sized Loom & Leaf mattress weighs about 93 pounds – mostly similar to that of the average mattress and its main competition overall.
Loom & Leaf / Saatva performs better than the average mattress company and equal to main competitors overall based on warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, specifications disclosure, and BBB ratings.
Loom & Leaf mattresses have a greater-than-average delivery time of about 5-20 days. Also, about 25% of customers report a problem with delivery / set up including delays, poor communication from delivery company, and mattress damage / dirtying. Loom & Leaf / Saatva customer service almost always rectifies such problems quickly, but customers can nevertheless be inconvenienced.
Although Loom & Leaf sells only online, their delivery is different from that of most other online mattress retailers. In fact, Loom & Leaf's delivery is similar to that of a traditional, store retailer. See the comparison for pros and cons of the different delivery methods.
|Loom & Leaf||Online Mattress Retailers||Most Brick / Mortar Mattress Retailers|
|Mattress comes compressed / vacuum sealed||no||usually yes||usually no|
|Delivery method||local contractors||often UPS, FEDEX||own delivery fleet or local contractors|
|Time to deliver||5-20 days||often within 8 days||often within 5 days|
|Purchaser must be home for delivery||yes||usually no||yes|
|Potential for reschedules / delays / damage||medium||low to medium||low to medium|
|Customer must handle and set up mattress||no||yes||no|
|Old mattress removal available||yes (no charge)||not often ($70+)||yes (little or no charge)|
|Ease of returns||good to fair||good to poor||good to fair|
|Relaxed Firm model: medium-firm
Firm model: firm
COMMENT: Learn more.
|Dimensions (width x length x height)|
38” x 75” x 12”
38” x 80” x 12”
54" x 75" x 12"
60” x 80” x 12”
76” x 80” x 12”
72” x 84” x 12”
COMMENT: 12-inch height / thickness is about an inch above average. As a result, shorter people may find the mattress to be somewhat of a challenge to get on and off; a low profile foundation can help.
COMMENT: Given its weight, the mattress will mostly stay in place on its base, needing little if any adjustment and maintenance in this regard. It will, however, be challenging to lift, move, maneuver especially for one person.
|Adjustable Bed Base Compatible|
COMMENT: The Relaxed Firm is probably more suited for an adjustable base than the Firm as the Relaxed Firm is somewhat more flexible.
|Cover / Top Layer|
|5/8" foam quilted into organic cotton
COMMENT: Breathable and soft, but durability may be somewhat questionable. Design is uncommon for a memory foam mattress as the typical memory foam mattress uses a polyester blend cover and memory foam for the top layer.
|Center-third lumber gel panel laminated into 2" convoluted gel memory foam (4 lb/ft density)
COMMENT: Gel panel appears to reduce at least some heat retention; people who retain heat in areas other than their lumbar section probably will not benefit much. Convoluted foam may have somewhat worse durability / longevity than non-convoluted / straight sheet foam. Gel memory foam often sleeps about 30% cooler longer than regular memory foam of similar density.
|2.5" memory foam (5 lb/ft density)
COMMENT: May be a source of heat retention. May contribute to some excessive sinking into the mattress / difficulty of body movement.
|2" transition foam (1.8 lb/ft density)
5.5" base foam (1.5 lb/ft density)
COMMENT: Foam with density below 1.8 lb/ft may be more likely to soften and or sag compared to foam with higher density. And foam with density below 1.8 lb/ft may not provide adequate support for some people, especially for those over 230 pounds.
The Relaxed Firm model is mostly described by owners as medium-firm. In other words, on a 1 to 10 scale with 1 being very soft and 10 being very firm, the Relaxed Firm is on average regarded as a 6 or 6.5.
Beyond break in about 10% of owners find it too firm and about 5% find it too soft. About an additional 13% find the firmness to be acceptable but not ideal.
The Firm model is mostly described by owners as firm. In other words, on a 1 to 10 scale with 1 being very soft and 10 being very firm, the Relaxed Firm appears on average to be regarded as 8.5.
Unlike the Relaxed Firm, owner experience data is currently insufficient to provide a breakdown of the percent of owners finding the Firm to be too soft, too firm, etc.
The table below rates and compares the suitability of the two Loom & Leaf models for person size and sleep position. The ratings show what tends to be true for owners; your personal evaluation may differ. See mattress firmness guide for which firmness may be best for you.
(under 130 lbs)*
|RELAXED FIRM MODEL||Back Sleep Friendly||B||B-||B-|
|Side Sleep Friendly||B||C+||C|
|Stomach Sleep Friendly||B||C+||C+|
|FIRM MODEL||Back Sleep Friendly||B-||B||C-|
|Side Sleep Friendly||C-||C+||D|
|Stomach Sleep Friendly||B-||C+||C-|
* ratings partial estimate.
Loom & Leaf is suited for most but not all people of average size (130-230 pounds). Back sleepers appear to have the highest satisfaction. About 10% of average-sized side sleepers report excessive firmness (beyond break-in) resulting in hip and or shoulder pain. Those with a body mass index of 20 or lower appear most likely to report excessive firmness.
Owner experience data for large people is limited and somewhat mixed, but most owners 230+ pounds report suitable support and comfort. Thickness is adequate to prevent bottoming out. Base foam density, however, may not provide an adequate level of support especially over the long term and especially for side and stomach sleepers. (See mattress guide for large people.)
About 20% of people under 130 pounds – especially side sleepers – report excessive firmness. According to them, this is likely due to not weighing enough to exert the pressure needed for the bed to conform to their body. Those with a body mass index of 20 or lower appear most likely to report excessive firmness. The Relaxed Firm model is better suited for lighter people than the Firm. (See mattress guide for small people.)
Top of page
– Loom & Leaf / Saatva customer service is one of the best in the industry and the main strength of the brand.
– About 25% of customers report a problem with delivery / set up including delays, poor communication from delivery company, and mattress damage / dirtying.
– Unlike many mattresses sold only online, the Loom & Leaf mattress does not come compressed and vacuum sealed.
– Motion isolation is a clear strength of the bed (and memory foam beds overall).
– The mattress can be returned for 120 days for a full refund minus a return charge of $99.
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