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unbiased Loom & Leaf Mattress Review & Ratings

Based on 64 Consumer Experiences Gathered From 14 Sources

April 12, 2017

What You Need To Know

THE GOOD: Very strong customer service • sophisticated features and appearance for price • full-service delivery.

THE BAD: Spotty delivery timeliness & quality • below-average edge support • specs not fully disclosed • some questionable marketing claims.

THE MATTRESS: Loom & Leaf (made in USA by Saatva) comes in medium-firm and firm and mainly consists of memory foam over regular base foam.

THE RETAILER: Loomandleaf.com. (See buying a bed online: what to know.)

THE COMPETITION: Mainly other mid-priced mattresses especially memory foam. See how Loom & Leaf compares in the side-by-side comparison.

Contents

Loom & Leaf Mattress Ratings
Loom & Leaf / Saatva Company Ratings
Key Comparisons
Loom & Leaf Model Prices & Specifications
Person Size and Sleep Position Suitability
Loom & Leaf Specifications Analysis

Loom & Leaf Mattress Ratings

The ratings – based on consumer reviews gathered using an unbiased, accurate methodology – show how Loom & Leaf rates in comparison to the average mattress.

Owner satisfaction B Loom & Leaf has 81% owner satisfaction. Get the details.
Affordable B- Prices are $700-$1500 depending on size, not including delivery or a foundation. More.
Durability / longevity C+ Loom & Leaf's lifespan is estimated to be about fair –  that is, about six years on average with regular use. More.
Support C+ Support appears to be no worse than average, but about 12% of owners (1 in 8) – especially larger people / couples – find it inadequate.
Less (back) pain B- Loom & Leaf performs similar to the average memory foam mattress on this issue. (See mattresses and pain relief for general analysis.)
Minimizes pressure points B Loom & Leaf (especially the Relaxed Firm model) molds and conforms to the body to an above average degree. This helps to equalize weight distribution and minimize pressure points. Better conforming beds are available, however, namely several Tempur-Pedic models.
Easy to move on C- The Relaxed Firm model especially may provide some moderate resistance to body movement and changing positions / getting up.
Motion isolation A- Motion isolation – the ability of a bed to absorb a person's movement so as to not disturb another person – is a strength of the bed and foam beds overall. (General analysis: mattress motion isolation.)
Edge support D At least 15% of owners (1 in 7) – especially those of large size – report inadequate support for sitting or sleeping near the bed's edge.
No initial off gassing C+ About 7% of owners (1 in 14) report a significant unpleasant initial odor. Learn more.
No sleeping hot C+ About 7% of owners (1 in 14) report bothersome heat retention. Learn more.
Good for sex C Like most memory foam beds, Loom & Leaf has little or no bounce which some owners view as a negative. (See mattresses and sex for general analysis).
No noise A- Like foam mattresses in general, Loom & Leaf is mostly to entirely quiet.
No topper needed C+ About 8% of owners (1 in 13) report needing a topper beyond break in. More.
Fast break in C- Higher density foam, such as that found on Loom & Leaf, may require extended break-in time especially for side sleepers.
Easy to maintain C The mattress is one sided / no flip. Rotating it (head to foot) 2-3 times a year may be needed to prevent and minimize sagging / wear.
Easy to lift, handle, move C+ A queen-sized Loom & Leaf weighs 93 pounds. The bed has grips for maneuvering – not lifting. More.

Loom & Leaf / Saatva Company Ratings

The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Loom & Leaf / Saatva compare to the average mattress manufacturer.

Warranty coverage B+ 15-year warranty. This includes 15 years non-prorated repair coverage and 15 years / 2 years non-prorated replacement coverage. (See mattress warranties: what to know.)
Return policy B 120 days to return the mattress for a full refund minus the original delivery charge (usually around $100).
Customer service A Their customer service is one of the best in the industry and the main strength of the brand.
Marketing accuracy D+ Sleep Like The Dead has identified five questionable Loom & Leaf marketing claims. Learn more.
Access to customer reviews C- At the Loom & Leaf website, reviews posted there cannot be sorted which makes locating critical reviews difficult.
Integrity of customer reviews D+ Customer ratings in total on Loom & Leaf's website appear to be at least 15% higher than customer ratings in total that have been located at independent sources.
Specs disclosed B By disclosing mattress specifications, a company allows consumers to know what they are buying and helps them to comparison shop. Most specs for Loom & Leaf are disclosed – with the notable exception of base foam density.
Time in business C+ Saatva began in 2011, and its Loom & Leaf brand in March 2015. Buying from a newer, less established company or brand often comes with higher risk because neither the company nor product is time tested and the kinks may not be worked out.
BBB rating A+ Saatva has an "A+" rating with the Better Business Bureau. Four complaints have been filed against the company in the past three years which is better than average for a mattress company of its size. Learn more about BBB ratings and what they mean.
SLTD rating B- SLTD (Sleep Like The Dead) company rating of "B-" for Saatva Inc. is determined by averaging the above company ratings.

Marketing Accuracy

Sleep Like The Dead has identified five questionable Loom & Leaf marketing claims.

1. NO SLEEPING HOT. Saatva states in its FAQ that Loom & Leaf's design "eliminates the possibility of sleeping hot." But a significant number of owners report heat retention.

2. 10-15 YEAR LIFESPAN. Saatva states in its FAQ that its mattress will last 10-15 years. Given that the average mattress lasts about 6.5 years with regular use, the claim appears exaggerated.

3. ULTRA-LUXURY. Saatva claims that its Loom & Leaf mattress is "ultra luxury." Aside perhaps from the cover and the gel lumbar panel there are no other aspects of the mattress that seem to live up to such a strong claim in the opinion of Sleep Like The Dead.

4. NO ODOR. Saatva flatly states that their foams have no odor. Nevertheless, a small but still significant number of owners report an odor problem, likely due to the foam.

5. PLANT-BASED FOAM. Saatva says that Loom & Leaf uses "plant-based" memory foam. The more accurate description would probably be "plant-supplemented" as the foam is petroleum-based with soy or corn oil replacing about 30% of content.

Key Comparisons

"Main Competition" in the charts refers to mattresses that compared to Loom & Leaf have mostly similar material, feel, prices, owner satisfaction, benefits, and return policies.

Owner Satisfaction

The Loom & Leaf mattress overall has 81% owner satisfaction. Relaxed Firm appears to rate somewhat higher than Firm.

loom leaf comparison chart

Price / Value

Loom & Leaf is lower priced than the average mattress and compares well price-wise against mattresses with generally similar specs – especially offerings from name brands such as Tempur-Pedic, Serta, and Sealy.

loom leaf price compare

Durability / longevity

Loom & Leaf was introduced in March 2015, and consequently there is not a great deal of long-term owner experience data available. About 9% of owners so far report sagging and or loss of support. Based on this fact and on the performance of mattresses with similar specifications, Loom & Leaf's lifespan is estimated to be about fair –  that is, about six years on average with regular use.

loom leaf mattress longevity compare
* partial estimate


Heat Retention

The Loom & Leaf mattress uses two inches of gel-infused convoluted memory foam as well as a gel panel in the lumber area to reduce heat buildup. About 7% of owners report bothersome heat retention, and a small number of owners may find that the mattress sleeps too cool. (General analysis: mattresses and sleeping hot.)

loom leaf heat trap compare

Off Gassing Initial Odor

About 7% of owners report a significant unpleasant initial odor – a rate below that of most memory foam mattress competitors. (General analysis: mattress off gassing.)

loom leaf off gassing compare

Topper Usage

About 8% of Loom & Leaf owners – especially side sleepers – add a topper to the mattress (beyond break in) to lessen firmness and create acceptable comfort.

LOOM+LEAF topper need compare

Delivery

Loom & Leaf mattresses have a greater-than-average delivery time of about 7-20 days. Also, about 25% of customers report a problem with delivery / set up including delays, poor communication from delivery company, and mattress damage / dirtying. Loom & Leaf / Saatva customer service almost always rectifies such problems quickly, but customers can nevertheless be inconvenienced.

Although Loom & Leaf sells only online, their delivery is different from that of most other online mattress retailers. In fact, Loom & Leaf's delivery is similar to that of a traditional, brick and mortar retailer. See the comparison for pros and cons of the different delivery methods.

  Loom & Leaf Online Mattress Retailers Most Brick / Mortar Mattress Retailers
Mattress comes compressed / vacuum sealed no often no
Delivery method local contractors often UPS, FEDEX own delivery fleet or local contractors
Purchaser must be home for delivery yes not often yes
Potential for reschedules / delays / damage medium low to medium low to medium
Customer must handle and set up mattress no yes no
Free delivery no often often
Old mattress removal available yes ($39) not often ($70+) yes (little or no charge)
Ease of returns good to fair good to poor good to fair

SLTD (Sleep Like The Dead) Company Rating

Loom & Leaf / Saatva performs better than the average mattress company and equal to main competitors overall based on warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, specifications disclosure, and BBB ratings.

saatva sltd rating chart

Loom & Leaf Model Prices & Specifications

The Loom & Leaf mattress is available in two firmness levels: Relaxed Firm and Firm.

Relaxed Firm Firm
Price Twin  
$700 $700
Price Full  
$950 $950
Price Queen  
$1100 $1100
Price King  
$1500 $1500
Firmness  
medium-firm firm
Thickness  
12" 12"
Cover  
5/8" foam quilted into organic cotton 5/8" foam quilted into organic cotton
Comfort Layer  
Center third lumber gel panel
2" convoluted gel memory foam (4 lbs/ft density)
2.5" memory foam (5 lbs/ft density)
Center third lumber gel panel
2" convoluted gel memory foam (4 lbs/ft density)
2.5" memory foam (5 lbs/ft density)
Support  
2" transition foam (estimated 1.8 lbs/ft density)
5.5" base foam (estimated 1.6 lbs/ft density)
2" transition foam (estimated 1.8 lbs/ft density)
5.5" base foam (estimated 1.6 lbs/ft density)

Person Size and Sleep Position Suitability

The Loom & Leaf mattress is available in two firmness / models : Relaxed Firm (medium-firm firmness) and Firm. The table below rates and compares the suitability of the two for person size and sleep position. The ratings show what tends to be true for owners; your personal evaluation may differ. See mattress firmness guide for which firmness may be best for you.

  Average-Sized People
(130-230 lbs)
Large People
(230+ lbs)*
Small People
(under 130 lbs)*
RELAXED FIRM MODEL Back Sleep Friendly A- B- B-
Side Sleep Friendly B C+ C
Stomach Sleep Friendly B C C+
FIRM MODEL Back Sleep Friendly B B+ C
Side Sleep Friendly C+ B- D+
Stomach Sleep Friendly B- B- C-

* ratings partial estimate.

Average-Sized People

Loom & Leaf is suited for most but not all people of average size (130-230 pounds). Back sleepers appear to have the highest satisfaction. About 10% of average-sized side sleepers report excessive firmness (beyond break-in) resulting in hip and or shoulder pain. Those with a body mass index of 20 or lower appear most likely to report excessive firmness.

Large / Heavy People

Owner experience data for large people is limited and somewhat mixed, but most owners 230+ pounds report suitable support and comfort. Thickness is adequate to prevent bottoming out. Base foam density however may not provide an adequate level of support especially over the long term and especially for side and stomach sleepers. (See mattress guide for large people.)

Small / Light People

About 20% of people under 130 pounds – especially side sleepers – report excessive firmness. According to them, this is likely due to not weighing enough to exert the pressure needed for the bed to conform to their body. Those with a body mass index of 20 or lower appear most likely to report excessive firmness. The Relaxed Firm model is better suited for lighter people than the Firm. (See mattress guide for small people.)

Loom & Leaf Specifications Analysis

The following discusses the construction of Loom & Leaf, its thickness and its weight.

Cover / Top Layer

The top layer consists of an organic 100% cotton cover with about 1/2 inch of regular foam quilted into it. This design is uncommon for a memory foam mattress. The typical memory foam mattress uses a polyester blend cover and memory foam for the top layer.

  Main Pros Main Cons
Organic 100% cotton cover with .6 inches regular foam Breathable and soft. Durability somewhat questionable.


Middle Layers

The top middle layer consists of a thin gel panel located in about the center third of the mattress. The second layer consists of convoluted gel memory foam. The third or bottom middle layer consists of regular memory foam.

  Main Pros Main Cons
Gel panel Reduces at least some heat retention. People who retain heat in areas other than their lumbar section may not benefit.
Two inches of convoluted 4 lb/ft density gel memory foam Has conforming ability for comfort and pressure point relief. Gel memory foam often sleeps about 30% cooler longer than most regular memory foam of similar density. Convoluted foam may have somewhat worse durability / longevity than non-convoluted foam.
2.5 inches of 5 lb/ft density memory foam Has significant conforming ability for comfort and pressure point relief. May be a source of heat retention. May contribute to some excessive sinking into the mattress / difficulty of body movement.

Base Layers

The base or bottom section of the mattress consists of two layers of regular foam totalling 7.5 inches. Loom & Leaf does not disclose the density of this foam. This suggests that the density may be average (1.8 lb/ft) or lower.

  Main Pros Main Cons
7.5 inches of regular foam A foam base layer is often silent and motion absorbing. If density is below 1.8 lb/ft then softening and or sagging may be more likely to occur with the use of such foam. And lower density base foam may not provide adequate support for some people, especially large-around-the-middle side and stomach sleepers.

Total Thickness

The Loom & Leaf is 12-inches thick (give or take due to manufacturing inconsistencies).

LOOM LEAF mattress thickness compare

  Main Pros Main Cons
12 inches total thickness Gives the mattress an upscale presence. People of average or greater height will find the mattress mostly easy to get on and off. Shorter people may find mattress to be somewhat of a challenge to get on and off; a low profile foundation can help lower the bed's overall height.

Weight

A queen-sized Loom & Leaf mattress weighs about 93 pounds – mostly similar to that of the average mattress and its main competition overall.

LOOM LEAF mattress weight compare

  Main Pros Main Cons
Average weight of 93 pounds Given its weight, the mattress will mostly stay in place on its base, needing little if any adjustment and maintenance in this regard. The mattress will be challenging to lift, move, maneuver – especially for one person.

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Sleep Like The Dead's mattress reviews in The News –


About our unbiased Loom & Leaf Mattress review

Ratings are based on 60+ consumer reviews. Learn more about our unbiased research methodology and why you can trust our mattress reviews.

Remember

– Due to being a new mattress (introduced 2015), long-term longevity / durability data is limited. Sleep Like The Dead estimates that Loom & Leaf will perform about average on this issue.

– About 25% of customers report a problem with delivery / set up including delays, poor communication from delivery company, and mattress damage / dirtying.

– Unlike many mattresses sold only online, the Loom & Leaf mattress does not come compressed and vacuum sealed.

– Motion isolation is a clear strength of the bed (and memory foam beds overall).

– The mattress can be returned for 120 days for a full refund minus the original delivery charge (usually around $100).

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