Based on 151 Actual Consumer Experiences
THE GOOD: Many Kingsdown models have advanced features, high coil count, and luxurious, conforming materials. Kingsdown's bedMATCH system (available online and at select retailers) creates a personal profile to help you select a proper mattress.
THE BAD: At least 20% of owners report sagging and or the development of body impressions occurring within three years of ownership (a rate similar to that of innerspring beds in general). Some models are pricey and heavy. Customer service is likely no better than fair.
THE COMPETITION: Kingsdown's main competitors are Sealy, Stearns & Foster, Simmons and Serta. See how Kingsdown compares to these and others in the innerspring mattress reviews – summary and the mattress comparison.
THE COMPANY: Like most of its main competition, Kingsdown (headquartered in Mebane, North Carolina) was founded over a century ago. The company manufactures mostly innerspring-based mattresses including models Passions, Downtown Abbey, Sleep To Live, and Diamond Royale.
THE RETAILERS: Major retailers include Mattress Warehouse (sleephappens.com) and Sit n' Sleep. In several markets, Kingsdown mattresses may be difficult to locate.
The ratings – based on owner experience data collected using an unbiased, accurate methodology – show how Kingsdown beds overall compare to the average mattress.
|Owner satisfaction||d+||Kingsdown innerspring mattresses have 65% owner satisfaction overall. More.|
|Durability / longevity||d+||Kingsdown's below-average satisfaction is due mostly to the fact that 20%+ of owners report sagging / body impressions occurring within the first 3 years – a rate similar to that of innerspring beds overall. More.|
|Affordable||C-||$400-$3500+ depending on size / model, not including a foundation. The average queen Kingsdown is estimated to cost $1925. More.|
|Less (back) pain||c+||When the mattress is new, consumers generally report that their Kingsdown has strong comfort and pain-relief potential. But within the first three years, at least 15% of owners report pain, including back pain, due to sagging / loss of support. (See mattresses and pain.)|
|General support||B-||Most models have an average to above-average coil count which may be helpful for support. Sagging of the comfort layer(s), however, often undermines support.|
|Edge support||B||Support for sleeping or sitting near the far edge of the mattress appears to be at least average for most models.|
|Conforming ability||B||A conforming mattress is one that molds and contours to the sleeper's body resulting in a cradling, cloud-like, pressure-point-free sensation. Models with at least one inch of memory foam and or latex tend to rate above average on this issue.|
|Easy to move on||C-||Softer, conforming models and or those with memory foam may offer moderate resistance to changing positions and getting up off the bed.|
|Easy to get on / off||D+||Due to the above-average thickness of many Kingsdown models, getting on / off the bed may be challenging for shorter people. More.|
|Motion isolation||b-||Models with individually wrapped coils offer above average effectiveness in isolating a person's movement so that another person is not disturbed. Models with open coils do not perform as well. (General analysis: mattress motion isolation.)|
|No initial odor / off gassing||C||About 6% of owners report off gassing which is a chemical-like odor a mattress can give off when it is new often due mainly to its foam content. (See mattress off gassing for general analysis.)|
|No sleeping hot||C||About 8% of owners report that their bed sleeps hot enough to be uncomfortable. Soft models with memory foam appear to have the greatest potential to sleep hot. (See mattress heat retention for general analysis.)|
|Heavy person friendly||B-||Firmer models with a 3-inch or less comfort layer are likely best suited for people 230+ lbs. (See mattress buying guide for large people.)|
|Light person friendly||B||Soft to medium firmness models with little or no memory foam tend to be best suited for people under 130 lbs. (See mattress buying guide for small people.)|
|Good for sex||B-||Sagging may cause romance to be uncomfortable or difficult. (See mattresses & sex for general analysis.)|
|No noise||B||The mattresses can make noise under certain conditions, but the problem is not common. (General analysis: mattress noise.)|
|Easy to maintain||C-||Some models have a two-sided design which can be flipped and rotated to extend mattress life. But most Kingsdown models have a no-flip design requiring only rotation about 1-3 times annually.|
|Easy to lift, handle, move||D+||Weight is estimated to range 65 to 160 pounds depending on model and size with the average Kingsdown queen weighing about 120 pounds – at least 20% more than the average mattress. Grips are present on most models. More.|
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Kingsdown compares to the average mattress manufacturer.
|Warranty||C+||Kingsdown innerspring mattresses usually have a 10 year non-prorated warranty. (See mattress warranties: what you should know.)|
|Customer service||C||The company appears to perform about average in regard to customer service and similar to its main competitors.|
|Specs disclosed||B||Materials and in some cases layer thickness are provided, but details such as foam density are often not provided.|
|Marketing accuracy||B+||Marketing claims are essentially factual but can contain hyperbole.|
|Time in business||A||The company started in 1904.|
|BBB rating||a+||Kingsdown has a stable "A+" rating with the Better Business Bureau. (Learn more about BBB ratings and what they mean.)|
|Number of BBB complaints||C-||54 complaints have been filed against the company in the past 3 years, almost all of which are product / warranty related. This number is somewhat above average for a mattress company of Kingsdown's size.|
|SLTD rating||B-||SLTD (Sleep Like The Dead) company rating of "B-" for Kingsdown is determined by averaging the above company ratings.|
Kingsdown innerspring mattresses overall have 65% owner satisfaction. This rate is about average compared to all innerspring mattresses (64%) and below average compared to all mattresses (73%).
Owner experience data suggests that Kingsdown mattresses will sag to a degree that undermines comfort / support within three years for at least 20% of owners. Thick pillow-top models tend to be most troublesome. Two-sided Kingsdown models, however, likely have at least average durability / longevity.
Kingsdown mattresses on average are more expensive than all mattresses overall and all innerspring mattresses overall. This is due to their greater overall thickness (see below) as well as their use of more advanced and luxurious designs and materials.
* partial estimate
Kingsdown mattresses are often 10 to 16 inches thick with average being about 13.5 inches. While mattresses with at least 11-inches thickness often have a luxurious and upscale presence, they may be too tall for easily getting on and off, especially for shorter people. A low-profile foundation can help to lower the bed's overall height.
* partial estimate
The average Kingsdown mattress is significantly heavier than both the average mattress and the average innerspring mattress. This is due mostly to its above average thickness. A heavy mattress has the advantage of staying in place but the disadvantage of being difficult to move, lift and handle.
* partial estimate
Ratings are based on 150+ consumer reviews of various current or similar discontinued Kingsdown innerspring models. Learn more about our research methodology and why you can trust our mattress reviews.
– At least 20% of Kingsdown innerspring bed owners report significant sagging of the mattress occurring within three years of ownership, a rate similar to that of most other innerspring mattress brands.
– Sagging causes at least some discomfort and pain, including back pain, for 15 percent or more of Kingsdown owners.
– Kingsdown mattresses tend to have more conforming ability than the average mattress and especially the average innerspring mattress.
– Models with individually wrapped coils offer above average motion isolation while models with open coils do not perform as well.
IN THE NEWS: Sleep Like The Dead's research findings have appeared in such news publications as Barron's • Toronto Star • St. Louis Post-Dispatch • Edmonton Journal • Woman's World • The Consumerist • The Gazette • Ottawa Citizen
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