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THE GOOD: A diagnostic system is available online and at select retailers that creates a personal profile to help you select a proper mattress. Several Kingsdown models have advanced features, high coil count, and luxurious, conforming materials.
THE BAD: At least 20% of owners report sagging and or the development of body impressions occurring within three years of ownership (a rate similar to that of innerspring beds in general). Some models are pricey and heavy. Customer service is no better than fair.
THE COMPETITION: Kingsdown's main competitors are Sealy, Stearns & Foster, Simmons and Serta. See how Kingsdown compares to these and others in the innerspring mattress reviews – summary and the mattress comparison.
THE COMPANY: Like most of its main competition, Kingsdown (headquartered in Mebane, North Carolina) was founded over a century ago. In addition to innerspring mattresses (Passions, Tradition, Haute Couture, Sleep To Live, Diamond Royale), the company sells foam-based mattresses (Sleep Haven, Miro).
THE RETAILERS: Major retailers include Mattress Warehouse (sleephappens.com) and Sit n' Sleep. In several markets, Kingsdown mattresses may be difficult to locate.
The ratings – based on owner experience data collected using an unbiased, accurate methodology – show how Kingsdown beds overall compare to the average mattress.
|Owner satisfaction||d||Kingsdown innerspring mattresses have 64% owner satisfaction overall. Learn more.|
|Durability / longevity||d+||Kingsdown's below-average satisfaction is due mostly to the fact that 20%+ of owners report sagging / body impressions occurring within the first 3 years – a rate similar to that of innerspring beds overall. Thick pillow-top models tend to be most troublesome. Two-sided Kingsdown models, however, likely have at least average durability / longevity.|
|Price||C-||$400-$4000+ depending on size and model not including a foundation. The average Kingsdown queen costs around $2000.|
|Less (back) pain||c+||When the mattress is new, consumers generally report that their Kingsdown has strong comfort and pain-relief potential. But within the first three years, at least 15% of owners report pain, including back pain, due to sagging / loss of support. (See mattresses and pain.)|
|General support||B||Most models have an average to above average coil count which tends to be helpful for support.|
|Edge support||B||Support for sleeping or sitting near the far edge of the mattress appears to be at least average for most models.|
|Conforming potential||B-||A conforming mattress is one that molds and contours to the sleeper's body resulting in a cradling, cloud-like, pressure-point-free sensation. Models with at least two inches of memory foam and or latex tend to rate above average on this issue.|
|Firmness options||B-||Consumers tend to report the availability of firm and soft models, but limited middle firmness model options.|
|Motion isolation||b-||Models with individually wrapped coils offer above average effectiveness in isolating a person's movement so that another person is not disturbed. Models with open coils do not perform as well.|
|No initial odor / off gassing||C||About 6% of owners report off gassing which is a chemical-like odor a mattress can give off when it is new often due mainly to its foam content. (See mattress off gassing for general analysis.)|
|No sleeping hot||C+||About 5% of owners report that their bed sleeps hot enough to be uncomfortable. Soft models with at least two inches of memory foam likely have the greatest potential to sleep hot. (See mattress heat retention for general analysis.)|
|Good for sex||B||Most owners of innerspring mattresses give their bed a positive evaluation on this issue. (See mattresses and sex for analysis).|
|No noise||B||The mattresses can make noise under certain conditions, but the problem is not common.|
|Easy to maintain||D+||Some models have a two-sided design which can be flipped and rotated to extend mattress life. But most Kingsdown models have a no-flip design requiring only rotation 1-3 times per year.|
|Easy to lift, handle, move||c-||Models over 12-inches thick especially can be heavy and therefore difficult to move, handle and maneuver.|
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Kingsdown compares to the average mattress manufacturer.
|Warranty||C+||Depending on the model, Kingsdown beds come with a 10-20 year warranty. For a company of its size, Kingsdown has a fairly high number of Better Business Bureau complaints regarding warranty issues. (See mattress warranties: what you should know.)|
|Customer service||C-||The company appears to perform about average in regard to customer service and similar to its main competitors.|
|Specs disclosed||B||Materials and in some cases layer thickness are provided but details such as foam density are often not.|
|Marketing accuracy||B+||Marketing claims are essentially factual but can contain hyperbole.|
|Time in business||A||The company started in 1904.|
|BBB rating||a+||Kingsdown has a stable "A+" rating with the Better Business Bureau. (Learn more about BBB ratings and what they mean.)|
|Number of BBB complaints||C-||51 complaints have been filed against the company in the past 3 years, almost all of which are warranty related. This number is somewhat above average for a mattress company of Kingsdown's size.|
|SLTD rating||B-||SLTD (Sleep Like The Dead) company rating of "B-" for Kingsdown is determined by averaging the above company ratings.|
Kingsdown innerspring mattresses overall have 64% owner satisfaction. This rate is about average compared to all innerspring mattresses (63%) and below the average of all mattresses (72%).
Ratings are based on 150+ consumer reviews of various current or similar discontinued Kingsdown innerspring models. The data was collected using an unbiased, accurate methodology.
– At least 20% of Kingsdown innerspring bed owners report significant sagging of the mattress occurring within three years of ownership, a rate similar to that of most other innerspring mattress brands.
– Sagging causes at least some discomfort and pain, including back pain, for 15 percent or more of Kingsdown owners.
– Heat retention and off gassing are not significant problems for most Kingsdown owners.
– Models with individually wrapped coils offer above average motion isolation while models with open coils do not perform as well.
IN THE NEWS: Sleep Like The Dead's research findings have appeared in such news publications as Barron's • Toronto Star • St. Louis Post-Dispatch • Edmonton Journal • Woman's World • The Consumerist • The Gazette • Ottawa Citizen
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