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THE GOOD: The Westin Heavenly Bed tends to have above-average motion isolation and initial comfort.
THE BAD: Like many innerspring mattresses, the Westin Heavenly Bed will sag significantly within the first three years for about 25% of owners. One firmness is offered. The bed's return policy is poor or nonexistent, and shipping time can be considerable.
THE BED: The Heavenly Bed is a 13-inch thick Simmons Beautyrest pillow top mattress. Down pillows, cotton sheets, down blanket and duvet wrap are optional.
THE COMPETITION: Sealy, Serta and other Simmons innerspring beds as well as hotel mattresses including the Marriott Bed. Learn how the Heavenly Bed compares to other innerspring mattresses in the innerspring mattress reviews – summary.
The ratings report below is based on at least 100 consumer reviews.
|Owner satisfaction||d||The Heavenly Bed overall has 64% owner satisfaction. ( ) Learn more.
|Durability / longevity||D||At least 25% of owners report significant sagging or excessive softening occurring within three years. Such problems often undermine comfort and or support at least somewhat.|
|Affordable||C||The Heavenly Bed is priced $1000-$1,900 depending on size (twin, twin XL, full, queen, king, CA king). Add another $1,200+ if bedding is purchased. Add $200+ for a foundation. Shipping can add another $100+.|
|Less pain||C+||Not a major strength, but about 8% of owners report pain relief, including back pain relief. Sagging or excessive softening can cause back pain. (See mattresses and pain relief for further analysis.)|
|Firmness options||F||The bed is available in one firmness. Most consumers report that the bed is medium firmness, but about 20% say it is either firm or soft. Consumers also often report that the mattress is firmer than expected when it is new, but softens over time.|
|Motion isolation||B||The Heavenly Bed uses pocketed coils that are mostly effective in keeping movement made from one person on the bed from disturbing another person.|
|No initial odor / off gassing||B||There are few complaints of significant off gassing / initial odor.|
|No sleeping hot||B-||Despite the fact that the Heavenly Bed has a thick pillow top, there are few complaints regarding the mattress sleeping hot.|
|Back sleep friendly||b+||The bed tends to be suitable for back sleepers.|
|Side sleep friendly||b-||The mostly medium firmness level of the Heavenly Bed is often suitable for side sleepers.|
|Stomach sleep friendly||b||The bed tends to be suitable for stomach sleepers.|
|Good for sex||c||Sagging of the mattress may cause romantic activities to be uncomfortable. (See mattresses and sex for general analysis).|
|No noise||B||Innersprings may on occasion make some noise, such as popping and clunking.|
|No rotating / flipping||C+||Rotating the mattress is needed to maintain comfort and longevity, several reviews suggest. The design is no-flip.|
|Lightweight||C-||As is the case with most innerspring mattresses, the weight of Heavenly Bed can make the bed difficult to move or maneuver as well as change linens.|
|Warranty||C||The warranty is 10-years non-prorated. Several owners complain that warranty terms do not provide adequate coverage for sagging or softening. (Refer to mattress warranties: what you should know.)|
|Return policies||D+||Only Nordstroms allows for returns but there are significant fees: 15% of mattress price plus the original $120 shipping fee is non-refundable. The return policy window is 90 days or more. (See returning a mattress: what you should know.)|
|Better Business Bureau rating||B||Simmons Company currently has a "B" rating with the BBB, and the rating has been less than stable historically.|
|SLTD company rating||C||Sleep Like The Dead (SLTD) gives Simmons a company rating of "C". The rating is based on several factors including product ratings by consumers, years in business, customer service, return policy, accuracy of marketing claims, transparency of specifications, warranty, Better Business Bureau (BBB) rating and rating stability, number of BBB complaints / business size ratio.|
Based on a sample of over 100 owner experiences, the Heavenly Bed has 64% owner satisfaction. This is about average compared to innerspring mattresses overall, but below average compared to all mattresses overall (innerspring, air, memory foam, latex, futon). Owners who purchase the entire Heavenly Bed ensemble – linens, pillows, blankets – tend to be somewhat more satisfied than those who buy only the mattress.
The Heavenly Bed ratings are based on at least 100 owner / consumer reviews and experiences that were collected using an unbiased, accurate methodology.
– Only Nordstroms allows for returns of the Heavenly Bed, but there are significant fees: 15% of mattress price plus the original shipping fee is non-refundable. The return policy window is at least 90 days.
– The Heavenly Bed is available in only one firmness. Most owners say the bed is medium firmness, but at least 20% say it is either firm or soft. Owners also say that the bed is firmer than expected when new, but softens over time.
– Buying the Heavenly Bed's bedding (upscale linens, pillows and blankets) tends to result in somewhat better owner satisfaction than buying just the mattress alone.
– The Heavenly Bed's pocketed coils generally reduce motion made by one person on the mattress from moving across the bed to disturb another person.
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