About our unbiased Westin Heavenly Bed Review and Research

Our Heavenly Bed ratings are based on at least 80 owner / consumer reviews and experiences that were collected using an unbiased, accurate methodology.

Remember

– Only Nordstroms allows for returns for the Heavenly Bed, but there are significant fees: 15% of mattress price plus the original $200 shipping fee is non-refundable. The return policy window is at least 90 days.

– The Heavenly Bed is available in only one firmness. Most owners say the bed is medium firmness, but about 20% say it is either firm or soft. Owners also say that the bed is firmer than expected when new, but softens over time.

– Buying the Heavenly Bed's upscale linens, pillows and blankets tends to result in better owner satisfaction than just buying the mattress alone.

– The Heavenly Bed's pocketed coils generally prevent motion made by one person on the mattress from moving across the bed to disturb another person.

Mattress Ratings >> Innerspring Mattresses > Heavenly Bed Reviews

Westin Heavenly Bed → Review, Ratings & Complaints Based on 83 Owner Experiences

Last updated December 7, 2011            Bookmark and Share

What You Need To Know

Owner Satisfaction: The Heavenly Bed by Westin has 74% owner satisfaction.

Pros: Better owner satisfaction than most innerspring mattresses; good initial comfort; motion isolation.

Cons: Premature sagging potential; one firmness offered; poor or nonexistent return policy; shipping time.

Price (queen): $1,400-$2,600 plus $200 shipping.

What Is It? The Westin Heavenly Bed is a 13-inch thick Simmons Beautyrest pillow top mattress. Down pillows, cotton sheets, down blanket and duvet wrap are optional.

Main Competition: Innerspring beds including those from Simmons, Sealy and Serta; hotel mattresses including the Marriott Bed. Learn how the Heavenly Bed compares to other innerspring mattresses in the innerspring mattress reviews – summary.

Where To Buy: Available at Westin At Home, Amazon and Nordstroms.

Westin Heavenly Bed Ratings Report

The Heavenly Bed ratings below are based on at least 80 owner / consumer reviews and experiences that were collected using an unbiased, accurate methodology.

Owner satisfaction B- The Heavenly Bed has 74% owner satisfaction. This is significantly higher than owner satisfaction for innerspring mattresses as a group (61%). Our research suggests that owners who purchase the entire Heavenly Bed ensemble – linens, pillows, blankets – tend to be significantly more satisfied than those who buy just the mattress.
Durability / longevity C- About 20% of owners report significant sagging occurring within three years. Such sagging often undermines comfort and or support at least somewhat.
Price C- The Heavenly Bed is priced around $1,400 (queen), but can cost over $2,600 if the entire ensemble (linens, etc.) is also purchased. Shipping can add another $200+.
Less pain C+ Not a major strength, but about 8% of owners report pain relief, including back pain relief. Sagging can cause back pain. (See mattresses and pain relief for further analysis.)
Firmness variety F The bed is available in one firmness. Most consumers report that the bed is medium firmness, but about 20% say it is either firm or soft. Consumers also often report that the mattress is firmer than expected when it is new, but softens over time.
Motion isolation A- The Heavenly Bed uses a pocketed coil design that is effective in keeping movement made from one person on the bed from disturbing another person.
No initial odor / off gassing B There are few complaints of significant off gassing / initial odor.
No sleeping hot B- Despite the fact that the Heavenly Bed has a thick pillow top, there are few complaints regarding the mattress sleeping hot.
Good for sex B- Sagging of the mattress may cause romantic activities to be uncomfortable, report some owner reviews. (Refer to mattresses and sex for analysis).
No noise C+ Innersprings may make some noise, such as popping.
Dust mite resistant D Like all innerspring mattresses, the materials and construction of the Heavenly Bed mean it will eventually support many dust mites which can trigger allergies in some people. See mattresses and dust mites.
No rotating / flipping C+ Rotating the mattress is needed to maintain comfort and longevity, several reviews suggest. The design is no-flip.
Lightweight C As is the case with most innerspring mattresses, the weight of Heavenly Bed can make the bed difficult to move or maneuver as well as change linens.
Warranty C The warranty is 10-years non-prorated. Several owners in our research complain that the warranty terms do not provide appropriate coverage for sagging. (Refer to mattress warranties: what you should know.)
Return policies D+ Only Nordstroms allows for returns but there are significant fees: 15% of mattress price plus the original $200 shipping fee is non-refundable. The return policy window is at least 90 days. (See returning a mattress: what you should know.)
Better Business Bureau (BBB) ratings C Simmons, the company that makes the Heavenly Bed, has a "C" rating currently. The Better Business Bureau received 156 complaints for Simmons in the past 36 months. Most complaints are for product and warranty issues.