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THE GOOD: The Westin Heavenly Bed tends to have good motion isolation and initial comfort. Its owner satisfaction is somewhat higher than that of the average innerspring mattress.
THE BAD: Like nearly all innerspring mattresses, the Westin Heavenly Bed will sag significantly within the first three years for about 25% of owners. One firmness is offered. The bed's return policy is poor or nonexistent, and shipping time can be considerable.
THE BED: The Heavenly Bed is a 12.75-inch thick Simmons Beautyrest pillow top mattress. Down pillows, cotton sheets, down blanket and duvet wrap are optional.
THE COMPETITION: Simmons, Sealy and Serta innerspring beds as well as hotel mattresses including the Marriott Bed. Learn how the Heavenly Bed compares to other innerspring mattresses in the innerspring mattress reviews – summary.
The ratings report below is based on at least 90 recent owner / consumer reviews.
|Owner satisfaction||c||The Heavenly Bed overall has 70% owner satisfaction. ( ) Our research suggests that owners who purchase the entire Heavenly Bed ensemble – linens, pillows, blankets – tend to be somewhat more satisfied than those who buy just the mattress.
|Durability / longevity||C-||At least 20% of owners report significant sagging occurring within three years. Such sagging often undermines comfort and or support at least somewhat.|
|Affordable||C||The Heavenly Bed is priced $900-$1,800 depending on size (twin, twin XL, full, queen, king, CA king). Add another $1,200+ if bedding is purchased. Add $200+ for a foundation. Shipping can add another $100-$200+.|
|Less pain||C+||Not a major strength, but about 8% of owners report pain relief, including back pain relief. Sagging can cause back pain. (See mattresses and pain relief for further analysis.)|
|Firmness options||F||The bed is available in one firmness. Most consumers report that the bed is medium firmness, but about 20% say it is either firm or soft. Consumers also often report that the mattress is firmer than expected when it is new, but softens over time.|
|Motion isolation||A-||The Heavenly Bed uses a pocketed coil design that is effective in keeping movement made from one person on the bed from disturbing another person.|
|No initial odor / off gassing||B||There are few complaints of significant off gassing / initial odor.|
|No sleeping hot||B-||Despite the fact that the Heavenly Bed has a thick pillow top, there are few complaints regarding the mattress sleeping hot.|
|Back sleep friendly||b-||The bed tends to be suitable for back sleepers.|
|Side sleep friendly||b+||The general softness of the Heavenly Bed can make it suitable for side sleepers.|
|Stomach sleep friendly||b-||The bed tends to be suitable for stomach sleepers.|
|Good for sex||c+||Sagging of the mattress may cause romantic activities to be uncomfortable, report some owner reviews. (Refer to mattresses and sex for general analysis).|
|No noise||C+||Innersprings may make some noise, such as popping and clunking.|
|No rotating / flipping||C+||Rotating the mattress is needed to maintain comfort and longevity, several reviews suggest. The design is no-flip.|
|Lightweight||C||As is the case with most innerspring mattresses, the weight of Heavenly Bed can make the bed difficult to move or maneuver as well as change linens.|
|Warranty||C-||The warranty is 10-years non-prorated. Several owners in our research complain that the warranty terms do not provide appropriate coverage for sagging. (Refer to mattress warranties: what you should know.)|
|Return policies||D+||Only Nordstroms allows for returns but there are significant fees: 15% of mattress price plus the original $200 shipping fee is non-refundable. The return policy window is 90 days or more. (See returning a mattress: what you should know.)|
|Better Business Bureau rating||A+||Simmons currently has an "A+" rating with the BBB.|
|Overall company reputation||C+||Sleep Like The Dead gives Simmons a company reputation rating of "C+". The rating is based on a combination of metrics including its Better Business Bureau rating and rating stability, number of Better Business Bureau complaints / business size ratio, years in business, product ratings and customer service ratings.|
Our Heavenly Bed ratings are based on at least 90 owner / consumer reviews and experiences that were collected using an unbiased, accurate methodology.
– Only Nordstroms allows for returns of the Heavenly Bed, but there are significant fees: 15% of mattress price plus the original $200 shipping fee is non-refundable. The return policy window is at least 90 days.
– The Heavenly Bed is available in only one firmness. Most owners say the bed is medium firmness, but about 20% say it is either firm or soft. Owners also say that the bed is firmer than expected when new, but softens over time.
– Buying the Heavenly Bed's bedding (upscale linens, pillows and blankets) tends to result in somewhat better owner satisfaction than buying just the mattress alone.
– The Heavenly Bed's pocketed coils generally reduce motion made by one person on the mattress from moving across the bed to disturb another person.
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