Westin Heavenly Bed Review & Ratings

Based on 92 Actual Consumer Experiences

May 1, 2013

What You Need To Know

THE GOOD: The Westin Heavenly Bed tends to have good motion isolation and initial comfort. Its owner satisfaction is somewhat higher than that of the average innerspring mattress.

THE BAD: Like nearly all innerspring mattresses, the Westin Heavenly Bed will sag significantly within the first three years in about 25% of cases. One firmness is offered. The bed's return policy is poor or nonexistent, and shipping time can be considerable.

THE BED: The Heavenly Bed is a 13-inch thick Simmons Beautyrest pillow top mattress. Down pillows, cotton sheets, down blanket and duvet wrap are optional.

THE COMPETITION: Innerspring beds from Simmons, Sealy and Serta as well as hotel mattresses including the Marriott Bed. Learn how the Heavenly Bed compares to other innerspring mattresses in the innerspring mattress reviews – summary.

THE RETAILERS: Available at Westin At Home, Amazon and Nordstroms.

Westin Hotel Heavenly Bed Ratings

The ratings report below is based on at least 92 recent owner / consumer reviews.

Owner satisfaction	c	The Heavenly Bed overall has 70% owner satisfaction. (70 out of 100 based on 92 reviews.) Our research suggests that owners who purchase the entire Heavenly Bed ensemble – linens, pillows, blankets – tend to be somewhat more satisfied than those who buy just the mattress.
Durability / longevity	C-	At least 20% of owners report significant sagging occurring within three years. Such sagging often undermines comfort and or support at least somewhat.
Affordable	C	The Heavenly Bed is priced $1,000-$1,800 depending on size (twin, full, queen, king, CA king). Add another $1,200+ if bedding is purchased. Add $200+ for a foundation. Shipping can add another $200+.
Less pain	C+	Not a major strength, but about 8% of owners report pain relief, including back pain relief. Sagging can cause back pain. (See mattresses and pain relief for further analysis.)
Firmness variety	F	The bed is available in one firmness. Most consumers report that the bed is medium firmness, but about 20% say it is either firm or soft. Consumers also often report that the mattress is firmer than expected when it is new, but softens over time.
Motion isolation	A-	The Heavenly Bed uses a pocketed coil design that is effective in keeping movement made from one person on the bed from disturbing another person.
No initial odor / off gassing	B	There are few complaints of significant off gassing / initial odor.
No sleeping hot	B-	Despite the fact that the Heavenly Bed has a thick pillow top, there are few complaints regarding the mattress sleeping hot.
Back sleep friendly	c+	The bed tends to be suitable for back sleepers.
Side sleep friendly	b-	The general softness of the Heavenly Bed can make it suitable for side sleepers.
Stomach sleep friendly	c+	The bed tends to be suitable for stomach sleepers.
Good for sex	c+	Sagging of the mattress may cause romantic activities to be uncomfortable, report some owner reviews. (Refer to mattresses and sex for general analysis).
No noise	C+	Innersprings may make some noise, such as popping.
No rotating / flipping	C+	Rotating the mattress is needed to maintain comfort and longevity, several reviews suggest. The design is no-flip.
Lightweight	C	As is the case with most innerspring mattresses, the weight of Heavenly Bed can make the bed difficult to move or maneuver as well as change linens.
Warranty	C	The warranty is 10-years non-prorated. Several owners in our research complain that the warranty terms do not provide appropriate coverage for sagging. (Refer to mattress warranties: what you should know.)
Return policies	D+	Only Nordstroms allows for returns but there are significant fees: 15% of mattress price plus the original $200 shipping fee is non-refundable. The return policy window is 90 days or more. (See returning a mattress: what you should know.)
Company reputation	C+	Simmons has a reputation rating of "C+". The rating is based on a combination of metrics including its Better Business Bureau rating and rating stability, number of Better Business Bureau complaints / business size ratio, years in business, model and customer service ratings.

About our unbiased Westin Hotel Heavenly Bed Review and Research

Our Heavenly Bed ratings are based on at least 90 owner / consumer reviews and experiences that were collected using an unbiased, accurate methodology.

Remember

– Only Nordstroms allows for returns of the Heavenly Bed, but there are significant fees: 15% of mattress price plus the original $200 shipping fee is non-refundable. The return policy window is at least 90 days.

– The Heavenly Bed is available in only one firmness. Most owners say the bed is medium firmness, but about 20% say it is either firm or soft. Owners also say that the bed is firmer than expected when new, but softens over time.

– Buying the Heavenly Bed's bedding (upscale linens, pillows and blankets) tends to result in somewhat better owner satisfaction than buying just the mattress alone.

– The Heavenly Bed's pocketed coils generally reduce motion made by one person on the mattress from moving across the bed to disturb another person.

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