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Mattress Company BBB Ratings
"BBB Rating" refers to the letter grade given to the company by the Better Business Bureau.
The rating that a company receives is often an indication of how the customer is treated after the sale, especially whether and how well the company stands behind its warranty. Problems regarding warranty coverage is the top complaint registered to the Better Business Bureau for mattress companies. Product quality issues, a related problem, is usually the second most common complaint.
Our collected mattress owner data shows that the more expensive a mattress is the more important the company's Better Business Bureau rating is. This is because people who spend thousands of dollars on a mattress will typically seek to use the warranty if a problem develops.
By contrast, those who buy less expensive mattresses (under $1,000) tend to be less likely to seek to use the warranty if a problem arises. As a result, a company's BBB rating is usually less important to these owners.